Deriv (BVI) Ltd
Version:
R25|02
Last updated:
June 4, 2024
Table of contents
This document forms part of the agreement between you and Deriv and should be read in conjunction with our General Terms of Use for clients (the "General Terms"). Any defined terms used in these additional terms shall have the meaning given to them in the General Terms.
1. Introduction
1.1. These additional terms apply to all clients who have an account with Deriv (BVI) Ltd.
1.2. If there are any inconsistencies or deviations between these additional terms and/or any other documents forming part of the Agreement, these additional terms shall prevail in respect of your account with Deriv (BVI) Ltd.
1.3. Deriv (BVI) Ltd. is licensed under the Securities and Investment Business Act to carry on investment services, and it is authorised and regulated by the British Virgin Islands Financial Services Commission (“BVIFSC”).
2. Handling your funds
2.1. We may use your money to meet obligations that we have incurred in margining, adjusting, or settling your derivative trades.
2.2. We keep your funds in bank accounts that are separate from our operational accounts. In the event of insolvency, we have loan arrangements between us and our parent company that will always, at minimum, cover any liabilities owed to clients.
3. Order execution
3.1. Pursuant to our licence conditions, we will be the counterparty to your trade. We will either act as an agent on your behalf when we execute your orders, or act as a principal, where we will be your sole execution venue for all trades.
3.2. When an order is placed to buy or sell an instrument on your Deriv MT5 account, your order may be passed through to a liquidity provider that provides services to us.
4. General queries
4.1. If you have an inquiry regarding your trading account with Deriv (BVI) Ltd., you can contact us through our Help centre or by chatting with a representative via live chat.
4.2. We are committed to resolving your query in the quickest time possible and appreciate your patience in allowing us time to resolve the matter.
4.3. If we are unable to resolve your query or you feel our response is unsatisfactory, you may submit an official complaint to us, by following the process described in the “Complaints” section below.
5. Complaints
5.1. If you would like to file a complaint about our Services, you can send the details related to your complaint to us at [email protected]. We will investigate your enquiry and send you a final response within 15 working days from the date on which the complaint is received.
5.2. If your complaint is of a significant nature (see below) and we have not resolved your complaint to your satisfaction within 3 months from the date on which your complaint is received, you can escalate your complaint to the BVIFSC.
5.3. According to Section 69B(1) of the Regulatory Code, a complaint is considered to be of a significant nature when it claims one or more of the following:
5.3.1. A breach of a regulatory enactment;
5.3.2. Bad faith, malpractice, or impropriety on the part of the licensee or one of its directors, employees, or agents;
5.3.3. The repetition or recurrence of a matter previously complained of (whether significant or otherwise); or
5.3.4. That the complainant has suffered, or may suffer, financial loss that is material in relation to his or her financial circumstances.
1. Introduction
This guide is designed to help you promote Deriv effectively and ethically. By following these rules, you can build trust with your clients and represent Deriv’s values. Please read this guide carefully. If you don’t follow these rules, we may have to end our partnership. If you have questions or need help, please contact your Account Manager.
2. Branding guidelines
Always display the phrase “Powered by” above or before the Deriv logo on your website and in any mobile apps you create.
Clearly communicate your relationship with Deriv. Use phrases like “in partnership with Deriv” and “in association with Deriv” or introduce yourself as Deriv Affiliate.
You are not allowed to create groups or channels using Deriv’s name and logo. On your website and platforms, you cannot:
- Copy entire blocks of content from the Deriv website.
- Mention Deriv regulations and regulator details.
- Use Deriv employee details or images from the Deriv website.
3. Creating your online presence
Keep your own style. Avoid using the same colour scheme as Deriv or names that look like or sound like Deriv.
Develop your unique online presence as a Deriv partner. This can be through your own website or engaging social media platforms. For example, you can create videos that guide clients on how to get started with Deriv or how to trade.
Ensure your social media handles and website domains are unique.
Never use or include the company name Deriv in your user handle.
4. Marketing and advertising standards
Before promoting Deriv through paid ads on platforms like Facebook or Google, submit a request to your Account Manager or via email at [email protected]. Include the ad copy, creative materials (videos/images), keywords, and the destination page.
Do not bid on branded keywords in paid search engine campaigns (e.g., Google and Bing).
Keywords not allowed: deriv, deriv app, deriv broker, dtrader, deriv trading, deriv live account, deriv trader, deriv virtual account, bot trading deriv, deriv.com, www.deriv.com, deriv.com login, deriv mt5 trading, automated trading deriv, deriv register, deriv cfd trading, automated trading deriv.
- Use the marketing materials available on your affiliate dashboard to promote Deriv. If you wish to create your own marketing materials, make sure to use appropriate risk warnings.
- Do not overwrite, edit, or tamper with the marketing materials provided by Deriv. Nothing should be blurred out, and the font should be kept the same.
5. Promotional practices
- Plan your promotion campaigns carefully so your posts do not appear as spam.
- Avoid spamming social media platforms, groups, emails, or websites with your affiliate link.
- Promote Deriv appropriately on legitimate social media platforms like YouTube, Facebook, Instagram, X, and Telegram.
- Do not use pop-up ads or promotions on illegal websites to advertise your affiliate link.
6. Communication and transparency
Clearly define the services you are promoting. Make sure it’s evident that you are endorsing a trading platform and not a casino or get-rich-quick scheme. For example, you cannot represent Deriv or its products and services as:
- A luxury product
- An easy money platform
- An investment opportunity
- Anything that guarantees income or profit
Include the following risk disclaimer in a prominent position (either on your website’s header or footer, in a readable font and font size):
- “Deriv offers complex products, including Options and CFDs, which carry significant risks. Trading CFDs involves leverage, which can amplify both profits and losses, potentially leading to the loss of your entire investment. Trade only with money you can afford to lose and never borrow to trade. Understand the risks before trading.”
Include the following risk disclaimer on your social media profiles and position it as a banner image, in the bio, or as a pinned post:
- “Deriv offers complex products (Options, CFDs) with substantial risk. You could lose your entire investment. Trade responsibly and understand the risks.”
Always add one of the following risk disclaimers to your Deriv-related social media posts:
- “Trading is risky.”
- “Your capital is at risk. Not investment advice.”
7. Respecting privacy
- Always obtain permission before taking photos or videos featuring Deriv staff at any events.
- Never share event photos, videos, or recorded calls involving Deriv staff without explicit written permission.
8. Conclusion
Following these guidelines will help you build a reputable online presence as a Deriv affiliate, fostering trust among your clients and enhancing your promotional efforts. Our partnership thrives on mutual respect and adherence to these standards. If you have any questions or need help, don’t hesitate to reach out to your Account Manager.