Our Principles | Trusted Trading Broker

Our principles

Our principles and values are so important in defining who we are, why we do what we do, and how we treat our clients and each other. Across our international offices, we are committed to the following principles in everything that we do.

An illustration representing integrity, which is one of Deriv’s core values.

Be reliable

Settle all contracts fairly, accurately, and promptly

We will price and settle all contracts accurately and fairly, based on reliable data feeds and without undue delay, so that customers can trust our prices throughout the website.

Process all deposits and withdrawals quickly and accurately

We will design our cashier systems to work as seamlessly as possible, processing deposits and withdrawals efficiently and promptly.

Provide reliable online trading with high uptime, good security, and low latency

We aim to provide our customers with reliable systems that have high uptime and low latency, even on low-speed mobile data networks. We provide good security and cross-device compatibility for all major desktop and mobile devices.

Provide helpful customer support to all customers

We will strive to offer 24/7 live chat services to make agents available for any customer who requests a chat. Agents will be trained to answer relevant questions about the service.

Be fair

Treat all customers equitably

We will treat all customers equally, regardless of where they’re from or the size of their accounts.

Handle all complaints with integrity

In the event of any complaint, we aim to resolve the issue with speed and integrity.

Offer competitive prices on all our products

We aim to be competitive on pricing for all our products and services.

No hidden costs

We will be clear about all fees and charges.

No artificial barriers to customer withdrawals

If a customer is fairly entitled to potential profits or balances, and there are no fraud concerns, they should be able to withdraw those funds at will.

Be transparent

Speak simply and plainly, and not hide behind ambiguity

We will use straightforward language in all our products, services, and communications.

Disclose the terms of all contracts

We will be transparent about the terms of all contracts so that customers can make informed choice

Prominently and intelligibly disclose the risks involved in trading

We will be transparent about all the risks involved in trading because we want our customers to make informed choices according to their risk appetite.

Disclose how we make money

We will be transparent about how we make money, including when we are a trade counterparty or acting as a broker.

Provide a representative demo experience

Our demo trading experience will represent real-money trading, especially with contract pricing and trading restrictions.

Be responsible

No hard-selling

We will be honest in our advertising. We will not use implausible images of financial success in our marketing materials.

No financial or trading advice

We will not give any opinion on market direction or the suitability of any particular trade.

No promises of guaranteed returns

We will not imply that trading solves one’s financial worries or can generate a reliable income. We will be clear that there are no guaranteed or risk-free returns from trading.

Implement policies to prevent vulnerable persons from trading

We will refuse underage persons’ access and implement processes to identify customers who are trading beyond their financial capacity.

Implement controls to prevent unlawful activity

We will implement relevant controls to prevent unlawful activities on our platforms.