Complaints procedure

  1. What is a complaint?
  2. How can I submit a complaint?
  3. What information should I include when making a complaint?
  4. What happens after I submit a complaint through live chat?
  5. What should I do if I'm not happy with the response from your customer support team?
  6. Can I go to the regulator directly instead of contacting you first?
  7. What if I am unhappy with the outcome of my complaint?