Complaints procedure

1. What is a complaint?
2. How can I submit a complaint?
3. What information should I include when making a complaint?
4. What happens after I submit a complaint through live chat?
5. What should I do if I'm not happy with the response from your customer support team?
6. Can I go to the regulator directly instead of contacting you first?
7. What if I am unhappy with the outcome of my complaint?