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Deposits and withdrawals

What payment methods can I use for deposits and withdrawals?

You can use debit and credit cards, e-wallets, cryptocurrency wallets, Deriv P2P, online banking, fiat onramp, and payment agents for deposits and withdrawals (see our Payment methods page for a detailed list). Once you log in to your Deriv account, you’ll be able to see payment methods available in your country on the Cashier page.

How long does it take for my deposits and withdrawals to be processed?

We process your deposits and withdrawals internally within 24 hours (depending on your payment method and internal checks). It may take longer for your funds to reach you due to the different processing times by banks and payment service providers. See our Payment methods page for a complete list of the processing times for each payment method.

What is the minimum deposit or withdrawal amount?

The minimum deposit and withdrawal amount varies depending on the payment method. The lowest deposit and withdrawal amount is 5 to 10 USD/EUR/GBP/AUD via e-wallets. See our Payment methods page for a complete list of payment methods and their minimum deposit and withdrawal amounts.

Be sure to check the spam or junk section of your email if you do not receive the link in your inbox.

You can request a new link on the Cashier page. Go to Withdrawal and click Verify my request. We'll email you a new link; please remember to use it within 1 hour.

How can I remove the withdrawal limit on my account?

We'll remove the 10,000 USD withdrawal limit once your account has been verified.

Why did my credit card deposit get declined?

Here are some reasons why your credit card deposit was declined:

  1. CVV failure. Please contact your bank to check.
  2. Deposit limit, please try again after 1 - 2 hours to make a deposit.
  3. SCA failure. Please contact your bank to check.
  4. RCS reject, allowed number of cards exceeded. Please contact your bank to check.

If you need help, please contact us via live chat.

Can I withdraw my deposit bonus?

Yes, but only once your turnover exceeds an amount that's 25 times the deposit bonus value. The bonus is to help you get familiar with our trading platforms, so we'd love for you to use it to trade and earn a potential profit (which you may withdraw at any time).

Why can't I withdraw using Maestro or Mastercard?

Mastercard and Maestro are not among our withdrawal methods. To find alternative payment methods available in your country, go to Withdrawal on the Cashier page.

What conversion rates do you use for deposits and withdrawals?

The currency conversion for your deposits and withdrawals are done by your payment service provider. For example, if you use Skrill, your transaction amount will be converted by Skrill. Please check with your service provider regarding the conversion rates used for your deposits and withdrawals.

How can I cancel my withdrawal?

(Please note that you cannot cancel withdrawals if your withdrawal request has already been authorised and processed.)

To cancel your withdrawal, follow these steps:

  1. Go to Cashier > Withdrawal.
  2. We'll send you an email with a verification link. Click that link.
  3. You’ll be brought back to the Cashier page. Click Review pending and select the transaction that you'd like to cancel.
  4. Click Yes to confirm the cancellation. Your funds will be returned to your Deriv account, and your account balance will be updated accordingly.

Can I deposit with my friend's/family member's debit/credit card or e-wallet?

No. To keep your funds safe, you are strictly prohibited from using payment methods that are not yours. If you do use someone else’s payment method, we’ll suspend your Deriv account for security purposes.

Why can't I see any payment methods on the Withdrawal page?

Your payment method will only appear on the Withdrawal page after you've made your first deposit. If you've made a deposit and still don't see your payment method on the Withdrawal screen, it's probably because the payment method you used for the deposit cannot be used for withdrawals. In this case, you may need to use a different payment method that supports withdrawals, too. Contact us via live chat if you need help.

Can I use the same address to make a cryptocurrency deposit?

Please generate an address on the cryptocurrency deposit page whenever you want to make a deposit. Always use a freshly generated address to ensure accuracy.

Can I use my Binance wallet to make the cryptocurrency deposit?

You can use any wallet to make the deposit as long as the wallet supports the network we are using.

What is the minimum deposit and withdrawal for cryptocurrency?

There is no minimum deposit for cryptocurrency. The minimum withdrawal is not fixed, so please check for the amount on the Withdrawal page.

Can I transfer the funds in my account to another person's account?

No. Fund transfers can only be made within your own accounts.

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Still need help?

Our Customer Support team is available 24/7. Please choose your preferred contact method. Learn more about our Complaints procedure.