Eli xwebhu lenza inxalenye yesivumelwano phakati kwenu ne-Deriv kwaye lifanele lifundwe kunye no iMigaqo Jikelele yokuSebenzisa yabathengi (eye "iMigaqo Jikelele"). Nawuphi na amagama achaziweyo asetyenziswa kule migaqo yongezelelo aya kuba nentsingiselo enikwe kuwo kwiMigaqo Jikelele.
1. Intshayelelo
1.1. Le miqathango yongezelelweyo isebenza kuwo onke amaxhoma-akhawunti aneakhawunti ne-Deriv (Mauritius) Ltd.
1.2. Ukuba kukho nayiphi na ukungafani okanye ukwahluka phakathi kwale miqathango yongezelelweyo kunye/okanye nawaphi na amanye amaxwebhu enza inxalenye yeSivumelwano, le miqathango yongezelelweyo iya kuba negunya malunga neakhawunti yenu ne-Deriv (Mauritius) Ltd.
1.3. I-Deriv (Mauritius) Ltd inomvume njenge-Investment Dealer (Full Service Dealer, ngaphandle kwe-Underwriting) ngokwecandelo 29 loMthetho wama-Securities ka-2005, uMgaqo 4 weeMigaqo yama-Securities (Licensing) ka-2007 kunye neeMigaqo yeeNkonzo Zemali (Consolidated Licensing and Fees) ka-2008. Inomvume kwaye ilawulwa yi-Financial Services Commission, eMauritius.
2. Izikhalazo
2.1. Ukuba ningathanda ukufaka isimangalo ngeeNkonzo zethu, ningathumela iinkcukacha ezinxulumene nesimangalo senu kuthi nge complaints@deriv.com. Siya kuqinisekisa ukufumaneka kwesimangalo senu nge-imeyile, siphande isimangalo senu, kunye nokujolisa ukuthumela kuni impendulo yokugqibela ngeentsuku zeshishini ezilishumi elinesihlanu (15) ukusuka ngomhla owafunyanwa ngawo isimangalo. Ukufumana ulwazi oluthe vetshe, nceda nifunde iUmgaqo-nkqubo Wezikhalazo.
2.2. I-Financial Commission
2.2.1. Ukuba asisombululi isikhalazo senu ngendlela enikholisekileyo ngayo, ninakho ukunyusa isikhalazo senu kuya kwi-Financial Commission. Kweso simo, isikhalazo senu siya kudlula kwiinqanaba elandelayo:
2.2.1.1. Inqanaba lokuqala
2.2.1.1.1. Niya kukwazi ukufaka isikhalazo kwi-Financial Commission kuphela ukuba anikholiseki sisigqibo sethu okanye ukuba isigqibo asenziwanga ngaphakathi kweentsuku 15 zeshishini.
2.2.1.1.2. Ninako ukufaka isikhalazo kwi-Financial Commission kude kube yintsuku 45 emva kwesiganeko.
2.2.1.1.3. I-Financial Commission inentsuku 5 ukuqinisekisa ukuba isikhalazo senu sifunyenwe kunye neentsuku 14 ukuphendula isikhalazo ngenkqubo yayo ye-Internal Dispute Resolution (IDR).
2.2.1.2. Inqanaba lophando
2.2.1.2.1. I-Financial Commission iya kuphanda ukusebenza okufanelekileyo kwesikhalazo ngaphakathi kweentsuku 5 zeshishini.
2.2.1.2.2. Intloko ye-Dispute Resolution Committee (“DRC”) iya kuqhagamshelana nani kunye nathi ngaphakathi kweentsuku 5 zeshishini ukufumana lonke ulwazi olufunekayo kunye nokubona ukuba likhona na ithuba lokusombulula isikhalazo ngexesha lenqanaba lophando.
2.2.1.2.3. Ukuba akukho ndlela yoxolelwaniso enokufumaneka, isikhalazo siya kuqhubela kwinqanaba lokugqibela kwisigqibo esiza kuphathwa yi-DRC.
2.2.1.3. Inqanaba lokugqibela kwisigqibo
2.2.1.3.1. I-DRC iza kwenza isigqibo ngesikhalazo (nceda niqaphele ukuba i-DRC ayikhankanyi lixesha lokubhengeza isigqibo sayo).
2.2.1.3.2. I-DRC inokucela iinkcukacha ezongezelelweyo kuni okanye kuthi, kwaye ekubeni njalo kufuneka zinikezelwe ezo nkcukacha zicelweyo phakathi kweentsuku ezi-7.
2.2.1.4. Amabhaso kunye nee-oda
2.2.1.4.1. Izigqibo ezenziwe yi-DRC zibophelela kuthi. Izigqibo ze-DRC zibophelela kuni kuphela ukuba niyazamkela.
2.2.1.4.2. Ukuba niyavumelana nesigqibo se-DRC, niya kufuneka nisamkele phakathi kweentsuku ezili-14. Ukuba anisabeli kwisigqibo se-DRC phakathi kweentsuku ezili-14, isikhalazo sithathwa njengesivaliweyo.
2.2.1.4.3. Simele sinike intlawulo yesivumelwano kwintsuku ezi-28 emva kokuba isigqibo sithathiwe.
2.2.1.4.4. Ukuba isigqibo sithathelwe ngenxa yethu, nimele ninikeze ukukhululwa kuthi kwintsuku ezi-7 emva kokuba isigqibo sithathiwe, kwaye isikhalazo siya kujongwa njengesivaliweyo.
2.3. Financial Services Commission, Mauritius
2.3.1. Ukuba anisanelisekile emva kokugqiba inkqubo yethu yangaphakathi yezikhalazo kunye nenkqubo yokusombulula impikiswano ye-Financial Commission, ninokunyusa isikhalazo senu kuFinancial Services Commission, Mauritius (“FSC”) njengenyathelo lokugqibela.
2.3.2. Ukuthumela isikhalazo kuFSC, nimele ningene kwi-portal yezikhalazo ye-FSC esebenza ngeInthanethi ku-https://complaints.fscmauritius.org/. I-FSC igxininisa ukuba lonke ulwazi olunikezelwayo lumele lube lolwenyani, luchanekileyo kwaye lupheleleyo. Izithumelo ezisebenzisa iinkcukacha zoqhagamshelwano zobuxoki okanye ezingenamazantsi aziwa (anonymous) aziyi kuthathelwa ngqalelo. Ngapha koko, izikhalazo ezithunyelwa ngefowuni, nge-imeyile, nangecandelo loqhagamshelwano lwewebhusayithi ye-FSC, ngobuqu, okanye nangezinye iindlela zonxibelelwano aziyi kwamkelwa.
2.3.3. I-portal yezikhalazo ye-FSC esebenza ngeInthanethi yamkela izikhalazo ezimalunga nombutho olawulwayo onephepha-mvume le-Global Business Licence elivela kuFSC Mauritius.
2.3.4. Isikhalazo senu kufuneka sixhaswe ngamaxwebhu afanelekileyo kwaye singeniswe ngesiNgesi okanye ngesiFrentshi. Ekubeni zonke izikhalazo ezifunyenwe nge-Portal zirekhodwa kwaye zihlolwe ngokuvisisana neenkqubo ezisekiweyo ze-FSC, kufuneka niqinisekise ukuba lonke ulwazi olunikezelweyo luyinyani, luchanekile, kwaye lupheleleyo.
3. Ukuphunyezwa kwemiyalelo
3.1. Ekunikezeleni iiNkonzo zethu, singaphumeza ii-oda ngegunya labathengi okanye singarhweba kunabathengi bethu ngegunya lethu.
3.2. Ukuba siphumeza ii-oda ngegunya labathengi, sirhweba njengomnini-mkhulu (principal) kumthengi wethu kwaye, ngaxeshanye, ngemiqathango efanayo, singene kwintsebenziswano njengomnini-mkhulu kunoqhagamshelwano (umbhekisi oqhelekileyo ngumboneleli we-liquidity). Oku kuthetha ukuba sizibeka phakathi komthengi kunothengisayo ngendlela yokuba singenzi nzuzo okanye ilahleko, ngaphandle koko esinokuba sesikuvezile ngaphambili. Ukuba sibeka i-oda yomthengi kumboneleli we-liquidity, kusahlala kumsebenzi wethu ukufumana ulungiselelo olungcono (best execution) lomthengi ngendlela esisoloko, esikufezekisa ngokunyula kunye nokubeka esweni okuqhubekayo kwaboniseleli be-liquidity.
3.3. Ukuba sirhweba ngegunya lethu, oku kuthetha ukuba sirhweba njengomnini-mkhulu nomthengi wethu, kodwa asingeni nakweyiphi intsebenziswano ngaphezulu nomqhagamshelwano wesibini. Ukuze siqwalasele ukuba umsebenzi wolungiselelo olungcono uyasebenza kweli meko, siqwalasela oku kulandelayo:
3.3.1. Ukuba i-Deriv iqalisa intsebenziswano nomthengi (apho kunokubakho amathuba amaninzi ukuba umthengi wayamene ne-Deriv ukuba ikhusele izilangazelelo zakhe), okanye ukuba ngumthengi osondela kuDeriv kuqala (apho kungekho mathuba amaninzi ukuba oku kuthembela kuya kubakho);
3.3.2. Imibuzo yomkhwa wemarike nokuba kusemthethweni na ukuba abathengi bathembele kuDeriv;
3.3.3. Ukucaca kwemarike: abathengi banamathuba amaninzi okuthembela kuDeriv ngokuphathelele kumiselo-maxabiso kwiimarike apho abathengi bengenawo ufikelelo olulula kumaxabiso; kwaye
3.3.4. Ulwazi olunikezelwayo nguDeriv malunga neenkonzo zethu kunye nemiqathango yesivumelwano phakathi kweDeriv nomthengi.
4. Iimfuno zokunika ingxelo ngokoMgaqo-nkqubo
4.1. Njengenxalenye yezibophelelo zolawulo zeDeriv (Mauritius) Ltd, siya kunithumelela ingxelo ye-akhawunti nyanga nganye, equkumisa zonke iintsebenziswano eziphunyeziweyo kwi-akhawunti yenu ye-Mauritius MT5. Ngokugcina i-akhawunti kunathi, niyavuma ukufumana ii-ngxelo zale nyanga nganye nge-imeyile kwidilesi ye-imeyile ebhalisiweyo kwiprofayile ye-akhawunti yenu.
