Eli xwebhu lenza inxalenye yesivumelwano phakati kwenu ne-Deriv kwaye lifanele lifundwe kunye no iMigaqo Jikelele yokuSebenzisa yabathengi (eye "iMigaqo Jikelele"). Nawuphi na amagama achaziweyo asetyenziswa kule migaqo yongezelelo aya kuba nentsingiselo enikwe kuwo kwiMigaqo Jikelele.
1. Intshayelelo
1.1. Le miqathango yongezelelo isebenza kubo bonke abathengi abanakhawunti ne-Deriv (BVI) Ltd.
1.2. Ukuba kukho ukungqinelani okanye ukwahluka phakathi kwale miqathango yongezelelo kunye/okanye nawaweni phela amaxwebhu enza inxalenye yeSivumelwano, le miqathango yongezelelo iya kuba yiyo eyoyinyaniso ngokuphathelele iakhawunti yenu ne-Deriv (BVI) Ltd.
1.3. I-Deriv (BVI) Ltd. inephepha-mvume ngokweMthetho weShishini lezabelo kunye noTyalo-mali (Securities and Investment Business Act) ukuba iqhube iinkonzo zotyalo-mali, kananjalo igunyazisiwe kwaye ilawulwa yiBritish Virgin Islands Financial Services Commission (“BVIFSC”).
2. Ukuphathwa kwemali yenu
2.1. Singasebenzisa imali yenu ukufezekisa iimfanelo esizifumeneyo ekubekeni i-margin, ukulungelelanisa, okanye ukuhlawulela ii-trade zenu ze-derivative.
2.2. Sigcina imali yenu kwiiakhawunti zebhanki ezahlukileyo kwiiakhawunti zethu zokusebenza. Ukuba kwenzeka ukuba asikwazi ukuhlawula amatyala, sinamalungiselelo emali-mboleko phakathi kwethu kunye nenkampani esizalayo, athi ngaso sonke isihlandlo, ubuncinane, agubungele naziphi na iimfanelo ezibhekwayo kubathengi.
3. Ukuphunyezwa kwemiyalelo
3.1. Ngokuhambelana nemiqathango yephepha-mvume yethu, siya kuba ngumfaki-sibhambathiso kwi-trade yenu. Siya kusebenza njengommeli egameni lenu xa sifezekisa iiodolo zenu, okanye sisebenze njenge-principal, apho siya kuba yindawo yenu enye yokufezekisa zonke ii-trade.
3.2. Xa kubekwa iodolo yokuthenga okanye ukuthengisa isixhobo kwiakhawunti yenu ye-Deriv MT5, iodolo yenu ingadluliselwa kumboneleli we-liquidity osinikezela iinkonzo.
4. Imibuzo jikelele
4.1. Ukuba ninombuzo ngakwi-akhawunti yenu yorhwebo ne-Deriv (BVI) Ltd., ningasiqhagamshela nge-Help centre yethu okanye ngokuncokola nommeli nge-live chat.
4.2. Sizinikele ekusombululeni umbuzo wenu ngexesha elikhawulezileyo kakhulu kwaye siyawuxabisa umonde wenu wokusinika ithuba lokusombulula lo mba.
4.3. Ukuba asikwazi ukusombulula umbuzo wenu okanye nivakalelwa kukuba impendulo yethu ayikhanye kakuhle, ninako ukungenisa kuthi isikhalazo esisemthethweni, ngokulandela inkqubo echaziweyo kwicandelo elithi “Izikhalazo” ngezantsi.
5. Izikhalazo
5.1. Ukuba nifuna ukufaka isikhalazo ngeeNkonzo zethu, ninganithumela iinkcukacha ezinxulumene nesikhalazo senu kuthi ku complaints@deriv.com. Siya kuphanda umbuzo wenu kwaye sinithumele impendulo yokugqibela ngaphakathi kwiintsuku 15 zemisebenzi ukusuka kumhla isikhalazo esifunyenweyo.
5.2. Ukuba isikhalazo senu sinobungakanani obunamandla (jonga ngezantsi) kwaye asisombululi isikhalazo senu kananelisa ngaphakathi kweenyanga 3 ukusuka kumhla isikhalazo senu esifunyenweyo, ninako ukunyusela isikhalazo senu kuBVIFSC.
5.3. Ngokutsho kweCandelo 69B(1) loMqulu wezoLawulo (Regulatory Code), isikhalazo sithathwa njengesinobungakanani obunamandla xa sibanga enye okanye ngaphezulu kwezi zilandelayo:
5.3.1. Ukwaphulwa komthetho wolawulo;
5.3.2. Ukusebenza ngenjongo ezimbi, ukusebenza okungafanelekileyo, okanye ukungaziphathi kakuhle kolowo unephepha-mvume okanye nawuphi na kubaqhubi-ntambo bakhe, abaqeshwa, okanye abameli;
5.3.3. Ukuphindaphindeka okanye ukubuya komba osele ukhalazelwe ngawo ngaphambili (nokuba ubalulekile okanye akunjalo); okanye
5.3.4. Ukuba umkhalazi uye wafumana, okanye angafumana, ilahleko yemali ebalulekileyo ngokunxulumene neemeko zakhe zemali.
