Lo Mgaqo-nkqubo wezikhalazo ucacisa indlela i-Deriv esingatha izikhalazo ngayo. Sijolise kuqinisekisa ukuba zonke izikhalazo ziphathwa ngendlela esesikweni kwaye kungekhona ngokulibaziseka.
Nceda niqaphele ukuba iinkqubo ezithile kunye nemida yexesha zinganokuhluka ngokuxhomekeke kwiqumrhu lika-Deriv eninonxibelelwano nalo.
Indlela yokufaka isikhalazo
Ukuba ninesikhalazo, indlela esebenza ngcono kakhulu yokusinxulumanisa nathi ngokuthumela i-imeyile ku-complaints@deriv.com.
Ukusinceda siphande kwaye sisombulule isikhalazo senu ngokukhawuleza kokungaphezulu, nceda nifake olu lwazi lulandelayo kwi-imeyile yenu:
- Inombolo yeakhawunti yenu
- Inkcazelo ecacileyo kwaye eneenkcukacha ngesikhalazo senu, equka iimini, amaxesha, kunye neentshukumo-mali ezithile ezifanelekileyo
- Amaxwebhu axhasayo, afana nezithombe zesikrini zeqonga lenu lorhwebo okanye iimpazamo zenkqubo, ukunceda uphando lwethu
Imida yexesha yoziphendulo
Sijolise kuphendula amaxhala enu ngaphakathi kwala maxesha alandelayo:
- Ukwamkelwa kokufunyenwe: ngoko nangoko kunokwenzeka ngokungqalileyo.
- Impendulo (abathengi be-Deriv Investments (Cayman) Limited): Ngaphakathi kweentsuku 14 zekhalenda. Lo mda wexesha uqala ngomhla olandela umhla isikhalazo esifunyenwe ngawo.
- Impendulo (abathengi bamanye amaqumrhu eqela le-Deriv): Ngaphakathi kweentsuku 15 zoshishino kusukela ekufunyenweni kwesikhalazo.
Ukuba isikhalazo sinzima ngokukhethekileyo kwaye asinakusonjululwa ngaphakathi kwamaxesha aqhelekileyo achazwe ngasentla, siya kunihlanganisela uhlaziyo olubhaliweyo. Olu hlaziyo luya kucacisa ubume bophando kwaye lunikeze ixesha elilindelekileyo lempendulo yokugqibela.
Ukugqithiselwa kwesikhalazo
Ukuba anonelisekanga yimpendulo yethu yokugqibela, okanye ukuba asizange sisisombulule isikhalazo senu ngaphakathi kwexesha elimiselweyo, ninako ukugqithisela isikhalazo senu kwi-Financial Commission, eyindlela yangaphandle yokusombulula iimbambano:
1. Ukufaka izikhalazo
- Ninako ukufaka isikhalazo kwi-Financial Commission kwiintsuku ezingama-45 emva kwesiganeko.
- I-Financial Commission inezinsuku ezi-5 zokuqinisekisa ukuba isikhalazo senu sifunyenwe kwaye inezinsuku ezi-14 zokuphendula isikhalazo ngenkqubo yethu yangaphakathi yokusombulula iimbambano (IDR).
- Niya kukwazi ukufaka isikhalazo kwi-Financial Commission kuphela ukuba anonelisekanga sisigqibo sethu okanye ukuba isigqibo asenziwanga ngaphakathi kwexesha elimiselweyo.
2. Inqanaba lophando
- I-Financial Commission iya kuphanda ubunyani besikhalazo ngaphakathi kweentsuku zoshishino ezi-5.
- Intloko yeKomiti yokuSombulula iiMbambano (DRC) iya kuqhagamshelana nani kunye nathi ngaphakathi kweentsuku zoshishino ezi-5 ukuze ifumane lonke ulwazi oluyimfuneko kwaye ibone ukuba ikhona na ithuba lokusombulula isikhalazo ngexesha lenqanaba lophando.
- Ukuba akukho thuba lokusombulula elinokufunyanwa, isikhalazo siya kuqhubela phambili kwinqanaba lesigqibo ukuze siphathwe yiDRC.
3. Inqanaba lesigqibo
- IDRC iya kwenza isigqibo ngesikhalazo.
- IDRC inokucela ulwazi olongezelelweyo kuni okanye kuthi, ekufuneka ke ngoko lunikezelwe ulwazi olucelweyo ngaphakathi kweentsuku ezi-7.
4. Amabhaso kunye nemiyalelo
- Izigqibo ezenziwa yiDRC zibophelela thina. Izigqibo zeDRC ziya kunibophelela nina kuphela ukuba niyazamkela.
- Ukuba niyavumelana nesigqibo seDRC, niya kufuneka nisamkele ngaphakathi kweentsuku ezi-14. Ukuba anisabeli kwisigqibo seDRC ngaphakathi kweentsuku ezi-14, isikhalazo siya kuthathwa njengesivaliweyo.
- Kufuneka sinikezele isivumelwano ngaphakathi kweentsuku ezingama-28 kusukela oko safikelelwa kwisigqibo.
- Ukuba isigqibo senziwe sithabatheleka kuthi, kufuneka ninike i-release kuthi ngaphakathi kweentsuku ezi-7 kusukela oko kwenziwa isigqibo, kwaye isikhalazo siya kuthathwa njengesivaliweyo.
5. Isilumkiso
I-Financial Commission yamkela izibheno kangangeentsuku ezingama-45 emva komhla wesiganeko kwaye kuphela emva kokuba umrhwebi ezamile ukusombulula umba ngqo nenkampani.
Imibuzo jikelele
Kwimibuzo jikelele ngeakhawunti yenu yorhwebo engeyongeni yesikhalazo esisemthethweni, iqela lethu lenkxaso likhona ukunincedisa:
- Ndwendwelani iZiko loNcedo ukuze nifumane imibuzo ebuzwa rhoqo kunye nezikhokelo.
- Qhakamshelana nathi nge-live chat kwiwebhusayithi yethu ukufumana inkxaso ngexesha lokwenyani.
