Tokumente e ke karolo ya tumalano fa gare ga lona le Deriv mme e tshwanetse go balwa mmogo le Dipeelano Tse Dikgolo tsa Tiriso ya bareki ("Dipeelano Tse Dikgolo"). Mareo ope a a tlhalositsweng a a dirisitsweng mo dipeelanong tse di oketsegileng a tla nna le bokao jo bo neetsweng mo Dipeelanong Tse Dikgolo.
1. Matseno
1.1. Dipeeletso tse di okeditsweng tse di diragala mo baeng botlhe ba ba nang le akhaonto le Deriv (V) Ltd.
1.2. Fa go na le dikgotlhang kgotsa diphapogo fa gare ga dipeeletso tse di okeditsweng le/kgotsa ditokomane dingwe tse di dirang karolo ya Tumalano, dipeeletso tse di okeditsweng di tla nna le maatla mo go se se amanang le akhaonto ya lona le Deriv (V) Ltd.
1.3. Deriv (V) Ltd e na le layesense ka fa tlase ga Financial Dealers Licensing Act go tsamaisa kgwebo ya go rekisa dikuno tse di jaaka diderivative products, mme e letleletswe le go laolwa ke Vanuatu Financial Services Commission (“VFSC”).
1.4. Go itse mo go oketsegileng ka ga dikuno tse re di nayang, tswee-tswee lebelelang prospectus.
2. Dingongorego
2.1. Fa lo batla go dira ngongorego ka Ditirelo tsa rona, lo ka re romela dintlha tse di amanang le ngongorego ya lona mo go complaints@deriv.com. Re tla lemoga kamogelo ya ngongorego ya lona ka imeile, re sekaseke ngongorego ya lona, mme re ikaelela go lo romelela karabo ya bofelo mo malatsing a a kgwebisanang a le lesome le botlhano (15) go tswa ka letlha le ngongorego e amogetsweng ka lona. Go bona tshedimosetso e e oketsegileng, tsweetswee balang tsebe ya rona ya Melawana ya Dingongorego.
Komishene ya Madi
2.2. Fa re ise re rarabolole ngongorego ya lona go kgotsofatsa lona, lo ka isa ngongorego ya lona kwa godimo kwa Financial Commission. Mo tiragalong eo, ngongorego ya lona e tla tsamaya ka thulaganyo e e latelang:
2.2.1. Kgato ya ntlha
2.2.1.1. Lo tla kgona go dira ngongorego kwa Financial Commission fela fa lo sa kgotsofala ka tshwetso ya rona kgotsa fa tshwetso e sa dirwa mo malatsing a a kgwebisanang a le 15.
2.2.1.2. Lo ka dira ngongorego kwa Financial Commission go fitlha malatsi a le 45 morago ga tiragalo.
2.2.1.3. Financial Commission e na le malatsi a le 5 go lemoga gore ngongorego ya lona e amogetswe le malatsi a le 14 go araba ngongorego ka thulaganyo ya yona ya Internal Dispute Resolution (IDR).
2.2.2. Kgato ya tlhotlhomiso
2.2.2.1. Financial Commission e tla tlhotlhomisa boammaaruri jwa twantsho mo malatsing a tiro a 5.
2.2.2.2. Mogokgo wa Komiti ya go Rarabolola Dikgotlhang (“DRC”) o tla lo ikgolaganya le rona mo malatsing a kgwebo a 5 go bona tshedimosetso yotlhe e e tlhokegang le go bona gore a go na le tshono ya go rarabolola ngongorego kgatong ya tlhotlhomiso.
2.2.3. Kgato ya go dira tshwetso
2.2.3.1. DRC e tla dira tshwetso ka twantsho (tsweetswee lemogang gore DRC ga e bolele nako nngwe ya go kgoeletsa tshwetso ya yone).
2.2.3.2. DRC e ka kopa tshedimosetso e e oketsegileng go tswa mo go lona kgotsa mo go rona, mme yo o kopiwang o tshwanetse go neela tshedimosetso e e kopiwang mo malatsing a 7.
2.2.4. Diatlanegelo le ditaelo
2.2.4.1. Ditshwetso tse di dirwang ke DRC di tlamile rona. Ditshwetso tsa DRC di lo tlama fela fa lo di dumela.
2.2.4.2. Fa lo dumalana le tshwetso ya DRC, lo tla tlhoka go e dumela mo malatsing a 14. Fa lo sa arabe tshwetso ya DRC mo malatsing a 14, twantsho e tla tsewa e tswaletswe.
2.2.4.3. Re tshwanetse go abela tharabololo mo malatsing a 28 go tloga fa tshwetso e fitlhelelwa.
2.2.4.4. Fa tshwetso e dirwa go re siametse, lo tshwanetse go re neela kgololo mo malatsing a 7 go tloga fa tshwetso e dirwa, mme twantsho e tla tsewa e tswaletswe.
Vanuatu Financial Services Commission (VFSC)
2.3. Fa, morago ga maiteko a 3, re sa kgone go rarabolola twantsho ya lona ka go lo kgotsofatsa, lo ka tsamaisa twantsho ya lona go VFSC. Twantsho e tshwanetse go tsamaisana le se se latelang:
2.3.1. Leina le lefatshe le setshwantsho sa tshupantswe sa motwantshi;
2.3.2. Netefatso ya matsete, jaaka risiti ya tsenyo ya madi bakeng sa matsete;
2.3.3. Khophi ya prospectus ya kuno kgotsa matsete a a abiwang;
2.3.4. Pego e e feletseng ya twantsho e e tlhalosang motheo wa twantsho;
2.3.5. Tlhomamiso ya kopo ya go ntsha madi; le
2.3.6. Tshedimosetso kgotsa dikwalo tse dingwe tse di amanang, jaaka diemeile kgotsa dipuisanyo magareng ga rona le motwantshi.
2.4. Dikwalo tsotlhe tse di amanang le VFSC di tshwanetse go thanolwa go Seesemane fa go tlhokega, mme di nepagadiwe go netefatsa gore dithanolo tsa dikwalo di nepagetse.
