Tokumente e ke karolo ya tumalano fa gare ga lona le Deriv mme e tshwanetse go balwa mmogo le Dipeelano Tse Dikgolo tsa Tiriso ya bareki ("Dipeelano Tse Dikgolo"). Mareo ope a a tlhalositsweng a a dirisitsweng mo dipeelanong tse di oketsegileng a tla nna le bokao jo bo neetsweng mo Dipeelanong Tse Dikgolo.
1. Matseno
1.1. Melao e e oketsegileng e e dirisiwa mo badirisining botlhe ba ba nang le akhaonto le Deriv (Mauritius) Ltd.
1.2. Fa go na le dikgotlhang kgotsa diphapaano magareng ga melao e e oketsegileng le/kgotsa dikwalo dingwe tse di dirang karolo ya Tumalano, melao e e oketsegileng e tla tsaya sedikwa malebana le akhaonto ya lona le Deriv (Mauritius) Ltd.
1.3. Deriv (Mauritius) Ltd e na le laesense jaaka Investment Dealer (Full Service Dealer, kwa ntle ga Underwriting) go ya ka karolo 29 ya Securities Act 2005, Molao 4 wa Securities (Licensing) Rules 2007 le Financial Services (Consolidated Licensing and Fees) Rules 2008. E na le tumelelo e bile e laolwa ke Financial Services Commission, Mauritius.
2. Dingongorego
2.1. Fa lo batla go tsenya ngongorego ka ga Ditirelo tsa rona, lo ka re romela dintlha tse di amanang le ngongorego ya lona kwa complaints@deriv.com. Re tla amogela go fitlha ga ngongorego ya lona ka imeile, re sekaseke ngongorego ya lona, mme re ikaelela go lo romela karabo ya bofelo mo malatsing a kgwebo a a lesome le botlhano (15) go tloga ka letlha le ngongorego e amogetsweng ka lone. Go bona tshedimosetso e e oketsegileng, tsweetswee balang Pholisi ya Dingongorego.
2.2. Komishene ya Ditshelete
2.2.1. Fa re sa ise re rarabolole ngongorego ya lona ka tsela e e lo kgotsofatsang, lo ka isa ngongorego ya lona kwa Komisheneng ya Ditshelete. Mo maemong ao, ngongorego ya lona e tla tsamaya ka thulaganyo e e latelang:
2.2.1.1. Kgato ya ntlha
2.2.1.1.1. Lo tla kgona go isa ngongorego kwa Komisheneng ya Ditshelete fela fa lo sa kgotsofale ka tshwetso ya rona kgotsa fa tshwetso e sa dirwa mo malatsing a a kgwebisano a le 15.
2.2.1.1.2. Lo ka isa ngongorego kwa Komisheneng ya Ditshelete go fitlha malatsing a le 45 morago ga tiragalo.
2.2.1.1.3. Komishene ya Ditshelete e na le malatsi a le 5 go dumela gore ngongorego ya lona e amogetswe le malatsi a le 14 go araba ngongorego ka thulaganyo ya yona ya Internal Dispute Resolution (IDR).
2.2.1.2. Kgato ya patlisiso
2.2.1.2.1. Komishene ya Ditshelete e tla batlisisa boammaaruri jwa ngongorego mo malatsing a a kgwebisano a le 5.
2.2.1.2.2. Moeteledipele wa Komiti ya go Rarabolola Dikgotlhang ("DRC") o tla ikgolaganya le lona le rona ka bobedi mo malatsing a a kgwebisano a le 5 go bona tshedimosetso yotlhe e e tlhokegang le go bona gore a go na le sebaka sa go rarabolola ngongorego ka nako ya kgato ya patlisiso.
2.2.1.2.3. Fa go sa kgonege go bona sebaka sa go rulaganya, kgalefo e tla tswelela go ya kgatong ya tshwetso e e tlileng go sekasekwa ke DRC.
2.2.1.3. Kgato ya tshwetso
2.2.1.3.1. DRC e tla dira tshwetso ka ga kgalefo (tsweetswee lemogang gore DRC ga e supe nako e e tlhomilweng ya go itsise tshwetso ya yona).
2.2.1.3.2. DRC e ka kopa tshedimosetso e e oketsegileng go tswa go lona kgotsa go rona, mme yo o kopilweng o tshwanetse go neela tshedimosetso e e kopilweng mo malatsing a 7.
2.2.1.4. Ditlotla le ditaelo
2.2.1.4.1. Ditshwetso tse di dirilweng ke DRC di a re tlama. Ditshwetso tsa DRC di lo tlama fela fa lo di dumela.
2.2.1.4.2. Fa lo dumalana le tshwetso ya DRC, lo tla tlhoka go e amogela mo malatsing a 14. Fa lo sa arabe tshwetso ya DRC mo malatsing a 14, kgalefo e tsewa e tswetse.
2.2.1.4.3. Re tshwanetse go tsaya tshwetso ya tumalano mo malatsing a 28 go tswa fa tshwetso e fitlhelelwa.
2.2.1.4.4. Fa tshwetso e tsewa go re tshegetsa, lo tshwanetse go re naya release mo malatsing a 7 go tswa fa tshwetso e dirwa, mme kgokgontsho e tla tsewa e tswaletswe.
2.3. Financial Services Commission, Mauritius
2.3.1. Fa lo santse lo sa kgotsofala morago ga go feletsa tsamaiso ya rona ya ka fa teng ya dikgokgontsho le tsamaiso ya go rarabolola dikgotlhang ya Financial Commission, lo ka tsholetsa kgokgontsho ya lona go Financial Services Commission, Mauritius (“FSC”) jaaka thuso ya bofelo.
2.3.2. Go romela kgokgontsho go FSC, lo tshwanetse go tsena mo portal ya FSC ya dikgokgontsho tsa online mo https://complaints.fscmauritius.org/. FSC e gatelela gore tshedimosetso yotlhe e newang e tshwanetse go nna ya boammaaruri, e nepagetse le e feletse. Dipeeletso tse di dirisang dintlha tsa puisano tsa maaka kgotsa tse di ikemiseditseng go nna anonymous di ka se tsewe tsia. Mo godimo ga moo, dikgokgontsho tse di romelwang ka mogala, imeile, ka karolo ya puisano ya webosaete ya FSC, ka tlhagelelo kgotsa ka ditsela tse dingwe tsa puisano di ka se amogelwe.
2.3.3. Portal ya FSC ya dikgokgontsho tsa online e amogela dikgokgontsho tse di amanang le setheo se se laolwang se se nang le Global Business Licence go tswa go FSC Mauritius.
2.3.4. Pelaelo ya lona e tshwanetse go tshegediwa ke dikwalo tse di maleba le go romelwa ka Seesemane kgotsa Sefora. E re ka dipelaelo tsotlhe tse di amogelwang ka Portal di kwadiwa le go sekasekwa go ya ka mekgwa e e tlhomilweng ya FSC, lo tshwanetse go netefatsa gore tshedimosetso yotlhe e e neetsweng ke ya boammaaruri, e nepagetse, e bile e feletse.
3. Phethiso ya oda
3.1. Mo go neeleng Ditirelo tsa rona, re ka diragatsa ditaelo ka boemedi jwa bareki kgotsa re ka dirisana le bareki ba rona ka akhaonto ya rona.
3.2. Fa re diragatsa ditaelo ka boemedi jwa bareki, re dirisana jaaka principal le moreki wa rona, mme ka nako e e tshwanang, ka dipeelano tse di tshwanang, re tsena mo kgwebisanong jaaka principal le counterparty (gantsi liquidity provider). Se se raya gore re itheile magareng ga moreki le morekisi ka tsela e re sa direng poelo kgotsa tatlhegelo, ntle le se re se senotseng pele. Fa re beya taelo ya moreki go liquidity provider, go sa le boikarabelo jwa rona go bona execution e e molemo ka go tswelela go ya ka nako yotlhe, se re se fitlhelelang ka go tlhopha le go tlhokomela liquidity providers ka metlha.
3.3. Fa re dirisana ka akhaonto ya rona, se se raya gore re dirisana le rona jaaka principal le moreki wa rona, mme ga re tsene mo dikgwebisanong tse dingwe le counterparty e nngwe. Go lekola gore maikarabelo a execution e e molemo a dirisiwa mo maemong a, re lebelela dintlha tse di latelang:
3.3.1. Fa Deriv e simolola kgwebisano le moreki (mo seemong se go ka nna gontsi gore moreki o itshepisitse Deriv go sireletsa dikgatlhego tsa gagwe), kgotsa fa e leng moreki yo o atamelang Deriv pele (mo seemong se go ka nna gontsi go seng teng ga itshepelo eo);
3.3.2. Dipotso tsa tiragatso ya mmaraka le gore a go siame gore bareki ba itshepe Deriv;
3.3.3. Pontsho e e phepafetseng ya mmaraka: bareki ba na le tshono e kgolo ya go itshepa Deriv mabapi le theko mo mebarakeng e bareki ba se nang tshwanelo e motlhofo ya go bona ditheko; le
3.3.4. Tshedimosetso e e newang ke Deriv ka ga ditirelo tsa rona le dipeelano tsa tumalano magareng ga Deriv le moreki.
4. Ditlhokego tsa go bega go ya ka melawana
4.1. Jaaka karolo ya maikarabelo a melawana a Deriv (Mauritius) Ltd, re tla lo romelela pego ya akhaonto ngwaga le ngwaga kgwedi le kgwedi, e e akaretsang dikgwebisano tsotlhe tse di diragaditsweng mo akhaontong ya lona ya Mauritius MT5. Ka go tshola akhaonto le rona, lo dumalana go amogela dipego tseno tsa kgwedi le kgwedi ka imeile mo atirelesing ya imeile e e kwadisitsweng mo porofaelong ya akhaonto ya lona.
