Chikalata ichi ndi mbali ya mgwirizano pakati pa inu ndi Deriv ndipo muyenera kuchiwerenga pamodzi ndi Mfundo Zonse Zogwiritsira Ntchito za makasitomala (“Mfundo Zonse”). Mawu aliwonse otanthauzidwa omwe agwiritsidwa ntchito m'mafundo owonjezerawa adzakhala ndi tanthauzo lomwe laperekedwa mu Mfundo Zonse.
1. Mau oyamba
1.1. Mafundo owonjezerawa amagwira ntchito kwa makasitomala onse omwe ali ndi akaunti ndi Deriv (V) Ltd.
1.2. Ngati pali kusiyana kapena kutsutsana pakati pa mafundo owonjezerawa ndi/kapena chikalata china chilichonse chomwe ndi mbali ya Mgwirizanowu, mafundo owonjezerawa adzagwira ntchito poyerekeza ndi akaunti yanu ya Deriv (V) Ltd.
1.3. Deriv (V) Ltd ili ndi laisensi pansi pa Financial Dealers Licensing Act kuchita bizinesi ya kugulitsa masheya monga zinthu zochokera ku zina (derivative products), ndipo yavomerezedwa komanso yikuyang'aniridwa ndi Vanuatu Financial Services Commission (“VFSC”).
1.4. Kuti mudziwe zambiri za zinthu zomwe timapereka, chonde onani prospectus.
2. Madandaulo
2.1. Ngati mukufuna kupereka dandaulo lokhudza Ntchito zathu, mutha kutumiza tsatanetsatane wa dandaulo lanu kwa ife pa complaints@deriv.com. Tidzavomereza kulandira dandaulo lanu kudzera pa imelo, kufufuza dandaulo lanuli, ndikuyesetsa kukutumizirani yankho lomaliza masiku 15 a bizinesi kuchokera pa tsiku limene dandaulo lalandiridwa. Kuti mudziwe zambiri, chonde werengani tsamba lathu la Mfundo za Madandaulo.
Financial commission
2.2. Ngati sitinathetse dandaulo lanu mwakukhutira kwanu, mutha kufikitsa dandaulo lanu ku Financial Commission. Pankhaniyi, dandaulo lanu lidzayenda mu njira yotsatirayi:
2.2.1. Gawo loyamba
2.2.1.1. Mudzatha kupereka dandaulo ku Financial Commission ngati simunakhutire ndi chigamulo chathu kapena ngati chigamulo sichinaperekedwe pasanathe masiku 15 a bizinesi.
2.2.1.2. Mutha kupereka dandaulo ku Financial Commission masiku 45 pambuyo pa chochitika.
2.2.1.3. Financial Commission ili ndi masiku 5 kuvomereza kuti dandaulo lanu lalandiridwa ndi masiku 14 kuyankha dandauloli kudzera mu njira yawo ya Internal Dispute Resolution (IDR).
2.2.2. Gawo lofufuza
2.2.2.1. Financial Commission idzafufuza ngati dandaulo ndi loona pasanathe masiku 5 a bizinesi.
2.2.2.2. Mtsogoleri wa Dispute Resolution Committee (“DRC”) adzalumikizana ndi inu komanso ife pasanathe masiku 5 a bizinesi kuti apeze zambiri zonse zofunika ndikuwona ngati pali mwayi wothana ndi dandauloli pa nthawi ya gawo lofufuza.
2.2.3. Gawo losankha
2.2.3.1. DRC idzapereka chigamulo pa dandauloli (chonde dziwani kuti DRC sipereka nthawi yeniyeni yolengeza chigamulo chake).
2.2.3.2. DRC ingapemphe zambiri zowonjezera kwa inu kapena kwa ife, ndipo woyankhidwa ayenera kupereka zambiri zopemphedwazi pasanathe masiku 7.
2.2.4. Mphotho ndi malamulo
2.2.4.1. Zigamulo zoperekedwa ndi DRC zimatimangiriza ife. Zigamulo za DRC zimakumangirira inu ngati mwavomereza.
2.2.4.2. Ngati mwagwirizana ndi chigamulo cha DRC, muyenera kuvomereza chigamulochi pasanathe masiku 14. Ngati simuyankha chigamulo cha DRC pasanathe masiku 14, dandauloli lidzaonedwa ngati latsekedwa.
2.2.4.3. Tiyenera kupereka mphotho ya kuthetsa nkhaniyi masiku 28 kuchokera pa nthawi imene chigamulo chaperekedwa.
2.2.4.4. Ngati chigamulo chaperekedwa mokomera ife, muyenera kutipatsa chikalata cha kumasulidwa (release) pasanathe masiku 7 kuchokera pa nthawi imene chigamulo chaperekedwa, ndipo dandauloli lidzaonedwa ngati latsekedwa.
Vanuatu Financial Services Commission (VFSC)
2.3. Ngati, pambuyo pa kuyesa katatu, sitinathetse dandaulo lanu mwakukhutira kwanu, mutha kufikitsa dandaulo lanu ku VFSC. Dandauloli liyenera kukhala ndi zinthu izi:
2.3.1. Dzina lonse ndi chithunzi cha chizindikiritso cha wopereka dandaulo;
2.3.2. Chitsimikizo cha malonda, monga risiti ya ndalama zoperekedwa pa malonda;
2.3.3. Kopi ya prospectus ya chinthu kapena malonda operekedwa;
2.3.4. Fotokozero lonse la dandauloli lokhala ndi maziko a dandauloli;
2.3.5. Chitsimikizo cha pempho lachotsa ndalama; ndi
2.3.6. Zambiri zina zofunika kapena zikalata, monga maimelo kapena mauthenga pakati pa ife ndi wopereka dandaulo.
2.4. Zikalata zonse zofunika ku VFSC ziyenera kumasuliridwa mu Chingerezi ngati pafunika, ndikutsimikizidwa kuti kumasulira kwa zikalatazo ndi koyenera.
