Chikalatachi n'chigawo cha mgwirizano pakati pa inu ndi Deriv ndipo chiyenera kuwerengedwa pamodzi ndi General Terms of Use za makasitomala ("General Terms"). Mawu alionse otanthauzidwa omwe agwiritsidwa ntchito mu mawu owonjezera awa adzakhala ndi tanthauzo lomwe lapatsidwa mu General Terms.
1. Chiyambi
1.1. Mawu owonjezerawa amagwira ntchito kwa makasitomala onse amene ali ndi akaunti ndi Deriv (V) Ltd.
1.2. Ngati pali kusagwirizana kapena kusiyana pakati pa mawu owonjezerawa ndi/kapena zikalata zina zopanga mbali ya Mgwirizanowu, mawu owonjezerawa adzagwira ntchito poyamba pankhani ya akaunti yanu ndi Deriv (V) Ltd.
1.3. Deriv (V) Ltd ili ndi layisensi pansi pa Financial Dealers Licensing Act kuchita bizinesi yochita malonda a ma securities monga zinthu za derivative, ndipo ili yovomerezeka ndi yoyang'aniridwa ndi Vanuatu Financial Services Commission (“VFSC”).
1.4. Kuti mudziwe zambiri za zinthu zomwe timapereka, chonde onani prospectus.
2. Madandaulo
2.1. Ngati mukufuna kupereka dandaulo pa Mautumiki athu, mutha kutitumizira tsatanetsatane wokhudza dandaulo lanu pa complaints@deriv.com. Tidzatsimikizira kuti talandira dandaulo lanu kudzera pa imelo, tidzafufuza dandaulo lanu, ndipo tidzayesetsa kukutumizirani yankho lomaliza pasanathe masiku 15 a bizinesi kuchokera pa tsiku limene dandaulo linalandiridwa. Kuti mudziwe zambiri, chonde werengani tsamba la Malangizo Athu a Madandaulo.
Commission ya ndalama
2.2. Ngati sitinathetse dandaulo lanu mokwanira, mutha kukweza dandaulo lanu ku Financial Commission. Pamenepo, dandaulo lanu lidzadutsa njira zotsatirazi:
2.2.1. Gawo loyambirira
2.2.1.1. Mutha kupereka dandaulo ku Financial Commission pokhapokha ngati simukukhutitsidwa ndi chigamulo chathu kapena ngati chigamulo sichinaperekedwe pasanathe masiku 15 a bizinesi.
2.2.1.2. Mutha kupereka dandaulo ku Financial Commission pasanathe masiku 45 kuchokera pamene chinthucho chinachitika.
2.2.1.3. Financial Commission ili ndi masiku 5 kutsimikizira kuti dandaulo lanu lalandiridwa ndi masiku 14 kuyankha dandaulo kudzera mu njira yake ya Internal Dispute Resolution (IDR).
2.2.2. Gawo la kafukufuku
2.2.2.1. Financial Commission idzafufuza ngati dandaulo ndi loona m'masiku 5 a ntchito.
2.2.2.2. Mtsogoleri wa Dispute Resolution Committee (“DRC”) adzakulumikizanani ndi inu komanso ife masiku 5 a bizinesi kuti apeze zambiri zonse zofunikira ndikuwona ngati pali mwayi wothetsa dandaulo panthawi ya gawo la kafukufuku.
2.2.3. Gawo lotsimikizira
2.2.3.1. DRC idzapanga chigamulo pa dandaulo (chonde dziwani kuti DRC siinene nthawi yomwe idzalengeze chigamulo chake).
2.2.3.2. DRC itha kupempha zambiri zina kuchokera kwa inu kapena kwa ife, ndipo wopemphedwayo ayenera kupereka zomwe wapemphedwazo m'masiku 7.
2.2.4. Mphotho ndi malamulo
2.2.4.1. Zigamulo zopangidwa ndi DRC ndi zomangika kwa ife. Zigamulo za DRC zimangika kwa inu pokhapokha mutazivomereza.
2.2.4.2. Ngati muvomereza chigamulo cha DRC, muyenera kuchivomereza m'masiku 14. Ngati simuyankha chigamulo cha DRC m'masiku 14, dandaulo limatengedwa ngati latsekedwa.
2.2.4.3. Tiyenera kupereka chimaliziro m'masiku 28 kuchokera pamene chigamulo chapangidwa.
2.2.4.4. Ngati chigamulo chapangidwa chikukomera ife, muyenera kutipatsa chikalata chomasula (release) m'masiku 7 kuchokera pamene chigamulo chapangidwa, ndipo dandaulo lidzatengedwa ngati latsekedwa.
Vanuatu Financial Services Commission (VFSC)
2.3. Ngati, pambuyo pa kuyesa katatu, sitinathetse dandaulo lanu mokhutiritsa, mukhoza kukweza dandaulo lanu ku VFSC. Dandaulo liyenera kukhala ndi zotsatirazi:
2.3.1. Dzina lonse ndi chithunzi chotsimikizira umunthu wa wodandaulayo;
2.3.2. Chitsimikizo cha ndalama zoyikidwa, monga risiti ya ndalama zoyikidwa pa ntchito ya trading;
2.3.3. Kope la prospectus ya chinthu kapena malonda operekedwa;
2.3.4. Mawu onse a dandaulo omwe akufotokoza chomwe chayambitsa dandaulo;
2.3.5. Chitsimikizo cha pempho la kuchotsa ndalama; ndipo
2.3.6. Zidziwitso zina zokhudzana nazo kapena zikalata, monga ma imelo kapena mauthenga pakati pathu ndi wodandaulayo.
2.4. Zikalata zonse zofunikira kwa VFSC ziyenera kumasuliridwa mu Chingerezi pamene n'kofunika, ndikutsimikizidwa kuti kumasulira kwake ndi koyenera.
