Chikalatachi n'chigawo cha mgwirizano pakati pa inu ndi Deriv ndipo chiyenera kuwerengedwa pamodzi ndi General Terms of Use za makasitomala ("General Terms"). Mawu alionse otanthauzidwa omwe agwiritsidwa ntchito mu mawu owonjezera awa adzakhala ndi tanthauzo lomwe lapatsidwa mu General Terms.
1. Chiyambi
1.1. Malamulo oonjezerawa amagwiritsidwa ntchito kwa makasitomala onse amene ali ndi akaunti ndi Deriv (Mauritius) Ltd.
1.2. Ngati pali kusagwirizana kapena kupatuka pakati pa malamulo oonjezerawa ndi/kapena zikalata zina zomwe zili mbali ya Mgwirizanowu, malamulo oonjezerawa ndiwo adzagwira ntchito pa akaunti yanu ndi Deriv (Mauritius) Ltd.
1.3. Deriv (Mauritius) Ltd ili ndi laisensi ya Investment Dealer (Full Service Dealer, kupatula Underwriting) malinga ndi gawo 29 la Securities Act 2005, Lamulo 4 la Securities (Licensing) Rules 2007 ndi Financial Services (Consolidated Licensing and Fees) Rules 2008. Imavomerezedwa ndi kuyang'aniridwa ndi Financial Services Commission, Mauritius.
2. Madandaulo
2.1. Ngati mukufuna kudandaula za Ntchito zathu, mutha kutumiza zambiri zokhudzana ndi dandaulo lanu kwa ife pa complaints@deriv.com. Tidzatsimikizira kulandira dandaulo lanu kudzera pa imelo, kufufuza dandaulo lanu, ndikuyesetsa kutumiza yankho lomaliza mkati mwa masiku khumi ndi asanu (15) a bizinesi kuchokera pa tsiku limene dandaulo lalandiridwa. Kuti mudziwe zambiri, chonde werengani Mfundo Zathu za Madandaulo.
2.2. Financial Commission
2.2.1. Ngati sitinathetse dandaulo lanu mwa mmene mumafunira, mutha kufikitsa dandaulo lanu ku Financial Commission. Pachitika choncho, dandaulo lanu lidzatsatira njira zotsatirazi:
2.2.1.1. Gawo loyambirira
2.2.1.1.1. Mudzatha kupereka dandaulo ku Financial Commission pokhapokha ngati simukukhutira ndi chigamulo chathu kapena ngati chigamulo sichinapangidwe mkati mwa masiku 15 a ntchito.
2.2.1.1.2. Mutha kupereka dandaulo ku Financial Commission masiku 45 pambuyo pa chochitikacho.
2.2.1.1.3. Financial Commission ili ndi masiku 5 kuti idziwitse kuti dandaulo lanu lalandiridwa ndi masiku 14 kuti iyankhe dandaulolo kudzera mu njira yake ya Internal Dispute Resolution (IDR).
2.2.1.2. Gawo lofufuza
2.2.1.2.1. Financial Commission idzafufuza ngati dandaulolo ndi loona mkati mwa masiku 5 a ntchito.
2.2.1.2.2. Mtsogoleri wa Dispute Resolution Committee ("DRC") adzalumikizana ndi inu komanso ife mkati mwa masiku 5 a ntchito kuti apeze zambiri zofunikira ndi kuona ngati pali mwayi wothetsa dandaulolo pa nthawi ya gawo lofufuza.
2.2.1.2.3. Ngati palibe njira yokhazikika yomwe ingapezeke, dandaulo lidzapita ku gawo lofufuza kuti lithetsedwe ndi DRC.
2.2.1.3. Gawo lofufuza
2.2.1.3.1. DRC idzapanga chigamulo pa dandaulo (chonde dziwani kuti DRC siinene nthawi yoti idzalengeza chigamulo chake).
2.2.1.3.2. DRC ikhoza kupempha zambiri kuchokera kwa inu kapena kwa ife, ndipo wopemphedwa ayenera kupereka zambirizo m'masiku 7.
2.2.1.4. Mphotho ndi oda
2.2.1.4.1. Zigamulo zopangidwa ndi DRC ndi zokakamiza kwa ife. Zigamulo za DRC ndi zokakamiza kwa inu pokhapokha mutazivomereza.
2.2.1.4.2. Ngati mukugwirizana ndi chigamulo cha DRC, muyenera kuchivomereza m'masiku 14. Ngati simwayankha chigamulo cha DRC m'masiku 14, dandaulolo limaonedwa kuti latsekedwa.
2.2.1.4.3. Tiyenera kupereka mphotho ya mgwirizano (settlement) masiku 28 kuchokera pamene chigamulo chapangidwa.
2.2.1.4.4. Ngati chigamulo chapangidwa mokomera ife, muyenera kutipatsa chikalata chotimasula (release) masiku 7 kuchokera pamene chigamulo chapangidwa, ndipo dandaulo lidzaonedwa ngati latsekedwa.
2.3. Financial Services Commission, Mauritius
2.3.1. Ngati mukupitirizabe kukhala osakhutira pambuyo pogwiritsa ntchito njira yathu yamkati yothetsera madandaulo komanso njira ya Financial Commission yothetsera mikangano, mutha kukweza dandaulo lanu ku Financial Services Commission, Mauritius (“FSC”) monga njira yomaliza.
2.3.2. Kuti mutumize dandaulo ku FSC, muyenera kulowa pa webusaiti ya FSC yoperekera madandaulo pa intaneti pa https://complaints.fscmauritius.org/. FSC ikugogomezera kuti zonse zoperekedwa ziyenera kukhala zenizeni, zolondola, ndi zokwanira. Zoperekedwa pogwiritsa ntchito zambiri zonyenga kapena mosadziwika sizidzalandiridwa. Kuonjezera apo, madandaulo operekedwa pafoni, imelo, kudzera pa gawo lolumikizana la webusaiti ya FSC, mwa munthu mwini kapena kudzera mu njira zina zolumikizirana sizidzalandiridwa.
2.3.3. Webusaiti ya FSC yoperekera madandaulo pa intaneti imalandira madandaulo okhudza bungwe lovomerezeka lomwe lili ndi Global Business Licence yochokera ku FSC Mauritius.
2.3.4. Dandaulo lanu liyenera kuthandizidwa ndi zolemba zoyenera ndikuperekedwa mu Chingerezi kapena Chifalansa. Popeza madandaulo onse omwe amalandiridwa kudzera pa Portal amalembedwa ndikuwunikidwa malinga ndi njira zokhazikitsidwa za FSC, muyenera kuonetsetsa kuti zidziwitso zonse zoperekedwa ndi zoona, zolondola, ndi zokwanira.
3. Kuchitika kwa malamulo ogulitsa (order execution)
3.1. Pakupereka Ntchito zathu, titha kuchitapo kanthu pa ma oda m'malo mwa makasitomala kapena titha kuchita malonda ndi makasitomala athu pogwiritsa ntchito akaunti yathu yeniyeni.
3.2. Ngati tichitapo kanthu pa ma oda m'malo mwa makasitomala, timachita monga mwini (principal) ndi kasitomala wathu, ndipo nthawi yomweyo, pamalamulo omwewo, timalowa mu gulu la malonda monga mwini ndi munthu wina (counterparty, nthawi zambiri liquidity provider). Izi zikutanthauza kuti timadziyika pakati pa wogula ndi wogulitsa m'njira yakuti sitipeza phindu kapena kutaya, kupatulapo zomwe tingakhale tatiuzira kale. Ngati tayika oda wa kasitomala kwa liquidity provider, ndife oyang'anira kuti tipeze njira yabwino kwambiri yochitira malonda (best execution) ya kasitomala nthawi zonse, zomwe timachita mwa kusankha ndi kuyang'anira mosalekeza ma liquidity providers.
3.3. Ngati tichita malonda pogwiritsa ntchito akaunti yathu yeniyeni, izi zikutanthauza kuti timachitanso monga mwini ndi kasitomala wathu, koma sitilowa m'malonda ena ndi munthu wina (counterparty). Pofuna kuwunika ngati udindo wa best execution ukugwira ntchito pankhaniyi, timaganizira zinthu izi:
3.3.1. Ngati Deriv ndiye woyambitsa malondawo ndi kasitomala (pamenepa n'zotheka kwambiri kuti kasitomala akudalira Deriv kuteteza zofuna zake), kapena ngati ndi kasitomala amene ayandikira Deriv poyamba (pamenepa n'zosatheka kwambiri kuti kudalirana kumeneku kudzakhalapo);
3.3.2. Mafunso okhudza machitidwe a msika komanso ngati n'kololedwa kuti makasitomala adalire Deriv;
3.3.3. Momveka bwino kwa msika: makasitomala amakonda kudalira Deriv kwambiri pa nkhani ya mitengo m'misika yomwe makasitomala alibe njira yosavuta yopezera mitengo; ndi
3.3.4. Zambiri zomwe Deriv imapereka zokhudza ntchito zathu ndi mawu a mgwirizano pakati pa Deriv ndi kasitomala.
4. Zofunikira pakupereka malipoti kwa oyang'anira malamulo
4.1. Monga mbali ya udindo wa malamulo wa Deriv (Mauritius) Ltd, tidzakutumizirani chikalata cha akaunti (statement of account) mwezi uliwonse, chofotokoza malonda onse ochitidwa mkati mwa akaunti yanu ya Mauritius MT5. Pokhala ndi akaunti ndi ife, mukuvomereza kulandira zikalata zimenezi za mwezi uliwonse kudzera pa imelo yomwe yalembedwa mu mbiri ya akaunti yanu.
