Chikalatachi n'chigawo cha mgwirizano pakati pa inu ndi Deriv ndipo chiyenera kuwerengedwa pamodzi ndi General Terms of Use za makasitomala ("General Terms"). Mawu alionse otanthauzidwa omwe agwiritsidwa ntchito mu mawu owonjezera awa adzakhala ndi tanthauzo lomwe lapatsidwa mu General Terms.
1. Chiyambi
1.1. Mfundo zowonjezerazi zikugwira ntchito kwa makasitomala onse omwe ali ndi akaunti ndi Deriv (BVI) Ltd.
1.2. Ngati pali kusagwirizana kapena kupatuka pakati pa mfundo zowonjezerazi ndi/kapena zikalata zina zomwe zili mbali ya Mgwirizano, mfundo zowonjezerazi zidzagwira ntchito pankhani ya akaunti yanu ndi Deriv (BVI) Ltd.
1.3. Deriv (BVI) Ltd. ili ndi layisensi pansi pa Securities and Investment Business Act kuti ichite ntchito za zopeza ndalama, ndipo ndi yovomerezeka komanso yoyang'aniridwa ndi British Virgin Islands Financial Services Commission (“BVIFSC”).
2. Kasamalidwe ka ndalama zanu
2.1. Tingagwiritse ntchito ndalama zanu kukwaniritsa zomwe tikuyenera kuchita pokhudzana ndi margin, kusintha, kapena kukhazikitsa malonda anu a derivative.
2.2. Timasunga ndalama zanu mu akaunti za banki zomwe ndi zosiyana ndi akaunti zathu zantchito. Ngati tikomera, tili ndi mapangano a ngongole pakati pathu ndi kampani yathu yayikulu omwe nthawi zonse adzaphimba, pang'ono pamenepo, ngongole zilizonse zomwe tikukhoma makasitomala.
3. Kuchitika kwa malamulo ogulitsa (order execution)
3.1. Molingana ndi zofuna za layisensi yathu, tidzakhala mnzanu wa malonda. Tidzagwira ntchito ngati wokuyimilirani pamene tikukwaniritsa ma oda anu, kapena tidzagwira ntchito ngati principal, kumene tidzakhala pokhapokha malo anu okwaniritsira malonda onse.
3.2. Pamene oda yoperekedwa kuti mugule kapena mugulitse chida pa akaunti yanu ya Deriv MT5, oda yanu ikhoza kuperekedwa kwa wopereka liquidity amene amapereka ntchito kwa ife.
4. Mafunso wamba
4.1. Ngati muli ndi funso lokhudza akaunti yanu ya malonda ndi Deriv (BVI) Ltd., mutha kutilumikizana kudzera pa Help centre kapena mwa kucheza ndi munthu wotiimira kudzera pa live chat.
4.2. Tili odzipereka kuthetsa funso lanu mwachangu kwambiri momwe tingathere ndipo tikuyamikira kupirira kwanu pokutilola nthawi yothetsa nkhaniyi.
4.3. Ngati sitingathe kuthetsa funso lanu kapena mukuona kuti yankho lathu silikukwaniritsa, mutha kutumiza dandaulo lovomerezeka kwa ife, potsatira njira yofotokozedwa pansipa pa gawo la "Madandaulo".
5. Madandaulo
5.1. Ngati mukufuna kupereka dandaulo lokhudza Ntchito zathu, mutha kutumiza tsatanetsatane wa dandaulo lanu kwa ife pa complaints@deriv.com. Tifufuza funso lanu ndipo tikutumizirani yankho lomaliza masiku 15 ogwira ntchito kuyambira pa tsiku limene dandaulo lalandidwa.
5.2. Ngati dandaulo lanu ndi lofunika kwambiri (onani pansipa) ndipo sitinathetse dandaulo lanu mokwaniritsa mwezi 3 kuyambira pa tsiku limene dandaulo lanu lalandidwa, mutha kukweza dandaulo lanu ku BVIFSC.
5.3. Malinga ndi Section 69B(1) ya Regulatory Code, dandaulo limatengedwa kuti ndi lofunika kwambiri pamene likunena chimodzi kapena zambiri mwa izi:
5.3.1. Kuphwanya malamulo oyang'anira;
5.3.2. Khalidwe loipa, kuchita zinthu molakwika, kapena kusagwirizana ndi makhalidwe pa mbali ya wololedwa kugwira ntchito kapena m'modzi mwa akulu ake, antchito, kapena oimira ake;
5.3.3. Kubwerezabwereza kwa nkhani yomwe inadandaulidwa kale (kaya ndi yofunika kapena ayi); kapena
5.3.4. Kuti wodandaulayo wavutika, kapena angavutike, ndi kutaya ndalama kwakukulu poyerekeza ndi mkhalidwe wake wachuma.
