Chikalatachi ndi mbali ya mgwirizano pakati panu ndi Deriv ndipo muyenera kuchiwerenga pamodzi ndi Malamulo Ambiri Ogwiritsira Ntchito a makasitomala (“Malamulo Ambiri”). Mawu aliwonse ofotokozedwa omwe agwiritsidwa ntchito m’malamulo owonjezerawa adzakhala ndi tanthauzo lofanana ndi limene laperekedwa m’Malamulo Ambiri.
1. Mawu oyamba
1.1. Malamulo owonjezerawa akugwira ntchito kwa makasitomala onse omwe ali ndi akaunti ndi Deriv (BVI) Ltd.
1.2. Ngati pali kusiyana kapena kutsutsana pakati pa malamulo owonjezerawa ndi/kapena zikalata zina zomwe ndi mbali ya Mgwirizanowu, malamulo owonjezerawa ndi amene adzagwiritsidwe ntchito pa akaunti yanu ndi Deriv (BVI) Ltd.
1.3. Deriv (BVI) Ltd. ili ndi laisensi motsatira Securities and Investment Business Act kuti izichita ntchito zokhudzana ndi ndalama zoyikidwa (investment services), ndipo yavomerezedwa komanso ikuyang'aniridwa ndi British Virgin Islands Financial Services Commission (“BVIFSC”).
2. Kasamalidwe ka ndalama zanu
2.1. Tikhoza kugwiritsa ntchito ndalama zanu kukwaniritsa maudindo omwe tili nawo pa margin, kusintha, kapena kumaliza malonda anu a derivative.
2.2. Timasunga ndalama zanu m'ma akaunti a banki osiyana ndi ma akaunti athu ogwiritsira ntchito pa ntchito zathu zatsiku ndi tsiku. Ngati pangachitike kusowa kwa ndalama (insolvency), tili ndi mgwirizano wa ngongole pakati pathu ndi kampani yathu yaikulu (parent company) yomwe idzatsimikizira, mokwanira, kubwezera ngongole zonse zomwe zili ndi makasitomala.
3. Kuchitika kwa oda (order execution)
3.1. Motsatira zofunikira za laisensi yathu, tidzakhala mbali yotsutsana ndi malonda anu (counterparty). Tidzagwira ntchito ngati wachiwiri (agent) m'malo mwanu pamene tikuchitikitsa oda zanu, kapena tidzagwira ntchito ngati mwiniwake (principal), pomwe tidzakhala malo anu okhawo ochitikira malonda onse.
3.2. Pamene oda yaperekedwa kuti mugule kapena kugulitsa chinthu pa akaunti yanu ya Deriv MT5, oda yanu ikhoza kuperekedwa kwa wopereka madzi (liquidity provider) amene amapereka ntchito kwa ife.
4. Mafunso ambiri
4.1. Ngati muli ndi funso lokhudza akaunti yanu ya malonda ndi Deriv (BVI) Ltd., mukhoza kutilankhula kudzera pa Help centre kapena kucheza ndi woimira wathu kudzera pa live chat.
4.2. Ife ndife odzipereka kuthetsa funso lanu mwachangu kwambiri ndipo tikuyamikira kupirira kwanu potilola nthawi yothetsa vutolo.
4.3. Ngati sitingathe kuthetsa funso lanu kapena mukumva kuti yankho lathu silikwanira, mukhoza kupereka dandaulo lovomerezeka kwa ife, potsatira njira yofotokozedwa m'gawo la “Madandaulo” pansipa.
5. Madandaulo
5.1. Ngati mukufuna kupereka dandaulo lokhudza Ntchito zathu, mukhoza kutumiza tsatanetsatane wa dandaulo lanu kwa ife pa complaints@deriv.com. Tidzafufuza funso lanu ndikutumiza yankho lomaliza pasanathe masiku 15 ogwira ntchito kuyambira tsiku limene dandaulo lidalandiridwa.
5.2. Ngati dandaulo lanu ndi lofunika kwambiri (onani pansipa) ndipo sitinathe kuthetsa dandaulo lanu mwa mmene mumafunira pasanathe miyezi 3 kuchokera tsiku limene dandaulo lanu lidalandiridwa, mukhoza kupititsa dandaulo lanu ku BVIFSC.
5.3. Malinga ndi Gawo 69B(1) la Regulatory Code, dandaulo limaonedwa kuti ndi lofunika kwambiri pamene likunena chimodzi kapena zingapo mwa izi:
5.3.1. Kuphwanya lamulo la oyang'anira (regulatory enactment);
5.3.2. Kusowa mtima woona, kuchita zosayenera, kapena machitidwe oipa ochokera kwa wolandira laisensi kapena mmodzi wa oyang'anira ake, antchito ake, kapena oimira ake;
5.3.3. Kubwereza kapena kuchitikanso kwa nkhani yomwe yadandaulidwapo kale (kaya ndi yofunika kwambiri kapena ayi); kapena
5.3.4. Kuti wodandaula wataya, kapena akhoza kutaya, ndalama zomwe ndi zofunika kwambiri poyerekeza ndi mkhalidwe wake wa ndalama.
