Ekiwandiiko kino kitundu ku ndagaano eri wakati wammwe ne Deriv era kisaanidde okusomebwa wamu ne General Terms of Use ez'abakasitoma (nga ze "General Terms"). Ebigambo byonna ebinnyonnyolwa ebikozesebwa mu nkola zino ez'okwongera birina amakulu agaweebwa mu General Terms.
1. Enyanjula
1.1. Ebyo ebisingawo bikwata ku bakasitoma bonna abalina akawunti ne Deriv (Mauritius) Ltd.
1.2. Bwe wabaawo obutatuukagana oba enjawukana wakati w'ebyo ebisingawo n'ebiwandiiko ebindi ebiri mu Endagaano, ebyo ebisingawo bye binaakolebwako okusinziira ku kawunti yammwe ne Deriv (Mauritius) Ltd.
1.3. Deriv (Mauritius) Ltd yalisenswa nga Investment Dealer (Full Service Dealer, nga tegyemu Underwriting) okusinziira ku kitundu 29 eky'Etteeka ly'Ebikwata ku Securities 2005, Ekitundu 4 eky'Amateeka ga Securities (Licensing) Rules 2007, n'Amateeka ga Financial Services (Consolidated Licensing and Fees) Rules 2008. Yakkirizibwa era efugibwa Financial Services Commission, Mauritius.
2. Okwemulugunya
2.1. Bwe muba mwetaaga okuwaayo omusango gukwata ku Buweereza bwaffe, musobola okutuweereza ebikwata ku musango gwammwe nga muyita ku complaints@deriv.com. Tujja kukakasa nti tufunye omusango gwammwe nga tukozesa email, era tutandike okukinoonyereza, nga twesigamiziddwa okutuma ekiddibwamu ekimalirizaawo mu nnaku kkumi n'ttaano (15) ez'emirimu okuva ku lunaku omusango lwe gwafunibwa. Okufuna ebisingawo, mwebasa Musome Enkola y'Okulangirira Emisango.
2.2. Financial Commission
2.2.1. Bwe tuba tetunnamalako kwemulugunya kwammwe mu ngeri ebamatiza, musobola okutwala okwemulugunya kwammwe eri Financial Commission. Mu mbeera eyo, okwemulugunya kwammwe kujja kuyita mu nkola gino:
2.2.1.1. Ekitundu ekisooka
2.2.1.1.1. Musobola okuwaayo okwemulugunya eri Financial Commission singa mutamatizibwa kiragiro kyaffe, oba singa ekiragiro tekiba kikoleddwa mu nnaku z'emirimu 15.
2.2.1.1.2. Musobola okuwaayo okwemulugunya eri Financial Commission mu nnaku 45 nga essuubi lituuse.
2.2.1.1.3. Financial Commission balina ennaku 5 okukakasa nti bafunye okwemulugunya kwammwe, n'ennaku 14 okuddamu okwemulugunya nga bayita mu nkola yaabwe eyitibwa Internal Dispute Resolution (IDR).
2.2.1.2. Ekitundu eky'okunoonyereza
2.2.1.2.1. Financial Commission bajja kunoonyereza ku butuufu bw'okwemulugunya mu nnaku z'emirimu 5.
2.2.1.2.2. Omukulembeze w'Akakiiko akaddukanya empaka ("DRC") ajja kutuukirira mmwe ne ffe mu nnaku z'emirimu 5 okufuna amawulire gonna agetaagisa era okulaba oba waliwo omukisa gw'okumalawo okwemulugunya nga bakyali mu kitundu ky'okunoonyereza.
2.2.1.2.3. Bwe wataabengawo ngeri yakugonjoola, okwemulugunya kunaayitibwa mu kifo eky'okusalawo (determination phase) nga DRC be banaakikola.
2.2.1.3. Ekifo eky'okusalawo
2.2.1.3.1. DRC bajja kusalawo ku kwemulugunya (mwetegereze nti DRC tebalaga kiseera ky'okulangirira ekyo kye basazeewo).
2.2.1.3.2. DRC bayinza okubasaba obubaka obulala oba okutusaba naffe, era oyo abusabiddwa alina okuwaayo obubaka obwo mu nnaku 7.
2.2.1.4. Ssente ezifunibwa n'obulagizi
2.2.1.4.1. Ebisalirwaawo ebya DRC birina okukwatibwa ffe. Ebisalirwaawo bya DRC bibakwata mmwe nga mubikkiriza.
2.2.1.4.2. Bwe mukkiriza ekisalirwawo kya DRC, musaanidde okukikkiriza mu nnaku 14. Bwe temuddamu ku kisalirwawo kya DRC mu nnaku 14, okwemulugunya kuteekwa okuba nga kumaliddwa.
2.2.1.4.3. Tulina okuwa ekiweebwayo mu nnaku 28 okuva ku lunaku ekisalirwawo we kituukibwako.
2.2.1.4.4. Bwe kiba nga ekisalirwawo kituukiridde ffe, mulina okutuwa ekiwandiiko ekitufuula ab'eddembe mu nnaku 7 okuva ku lunaku ekisalirwawo we kituukibwako, era empalagana eneetwalibwa ng'emaliriziddwa.
2.3. Financial Services Commission, Mauritius
2.3.1. Bwe muba nga tebakyasanyufu oluvannyuma lw'okumaliriza enkola yaffe ey'omunda ey'empalagana ne nkola ya Financial Commission ey'okugonjoola emitawaana, musobola okutwala empalagana yammwe ku Financial Services Commission, Mauritius (“FSC”) ng'ekkubo ery'enkomerero.
2.3.2. Okuwaayo empalagana eri FSC, mulina okuyingira ku landing page ya FSC ey'empalagana ku https://complaints.fscmauritius.org/. FSC enyweza nti amawulire gonna agaweebwa gateekwa okuba ag'amazima, agatuufu era agatuukiridde. Ebiwandiiko ebikozesa obubaka obw'okukontaka obw'obulimba oba ebitaliiko bannannyini tebijja kusaalirwako. Ate era, empalagana eziweebwayo mu ssimu, email, mu kitundu kya FSC website eky'okukontaka, mu ngeri ya maaso n'amaaso oba mu makubo amalala ag'okutuukiragana tezijja kkirizibwa.
2.3.3. Landing page ya FSC ey'empalagana ekkiriza empalagana ezikwata ku kkampuni efuga egya Global Business Licence okuva eri FSC Mauritius.
2.3.4. Okwemulugunya kwammwe kuteekwa okuwagirwa ebiwandiiko ebikwatagana era kuwandiikibwe mu Lungereza oba Lufaransa. Olwokubanga okwemulugunya kwonna okufunibwa okuyita mu Portal kuwandiikibwa era ne kwekenneenyezebwa okusinziira ku nkola za FSC ezaategekebwa, muteekwa okukakasa nti amawulire gonna agaweereddwa ga mazima, ga nnamba era agatuukiridde.
3. Okutuukiriza oodaa
3.1. Bwe tuwa Services zaffe, tusobola okutuukiriza ebiragiro ku lw'abakasitoma oba ne tukolagana n'abakasitoma baffe nga tukozesa akawunti yaffe.
3.2. Bwe tutuukiriza ebiragiro ku lw'abakasitoma, tukolagana n'omukasitoma waffe nga principal, era mu kiseera kye kimu, mu mbeera z'emu, tuyingira mu mukago nga principal ne munne (bulijjo omugabi wa liquidity). Kino kitegeeza nti twefuula wakati w'omuguzi n'omutunzi mu ngeri nga tetufuna magoba wadde okufiirwa, okugyako ebyo bye tuyinza okuba nga twalaze olubereberye. Bwe tuteeka ekiragiro ky'omukasitoma eri omugabi wa liquidity, kikyali obuvunaanyizibwa bwaffe okufuna ettanda ssingi okutuukiriza ku lw'omukasitoma mu ngeri ey'olubeerera, kye tutuukiriza okuyita mu kulonda n'okulondoola obutayosa abagabi ba liquidity.
3.3. Bwe tukolagana nga tukozesa akawunti yaffe, kino kitegeeza nti era tukolagana n'omukasitoma waffe nga principal, naye tetuyingira mu mikago gyonna emirala ne munne omulala. Okwetegereza oba obuvunaanyizibwa obw'okutuukiriza ettanda ssingi bukwatagana mu mbeera eno, tulowooza ku bintu bino:
3.3.1. Oba Deriv y'etandiika omukago n'omukasitoma (mu mbeera eno kiba kyangu okulaba nti omukasitoma yeesiga Deriv okukuuma ebyenfuna bye), oba oba omukasitoma ye asooka okutuukirira Deriv (mu mbeera eno kiba kitono okulaba nga okwesiga okwo kuliwo);
3.3.2. Ebibuuzo ebikwata ku mpisa z'akatale n'oba kituufu okuba nti abakasitoma beesiga Deriv;
3.3.3. Obweyazi obw'akatale: abakasitoma beesiga Deriv ku bikwata ku bbeeyi mu bitundu by'akatale abakasitoma mwe batalina bwangu kutuuka ku bbeeyi; ne
3.3.4. Amawulire Deriv ge gawa ku Services zaffe n'ebiragiro by'endagaano eri wakati wa Deriv n'omukasitoma.
4. Ebisaanyizo by'okuwaayo ripoota eri ebitongole ebifuga
4.1. Nga kitundu ky'obuvunaanyizibwa bwa Deriv (Mauritius) Ltd obw'etteeka, tujja kubatumira bulamu bwa akawunti buli mwezi, nga bulaga ebikolwa byonna ebituukiridde munda mu akawunti yammwe eya Mauritius MT5. Nga mukuuma akawunti naffe, mukkiriza okufuna bulamu buno obwa buli mwezi okuyita mu email ku ndagiriro ya email eyawandiikibwa mu profile ya akawunti yammwe.
