Ekiwandiiko kino kitundu ku ndagaano eri wakati wammwe ne Deriv era kisaanidde okusomebwa wamu ne General Terms of Use ez'abakasitoma (nga ze "General Terms"). Ebigambo byonna ebinnyonnyolwa ebikozesebwa mu nkola zino ez'okwongera birina amakulu agaweebwa mu General Terms.
1. Enyanjula
1.1. Ebiragiro bino ebyongerwako bikwata ku bakasitoma bonna abalina akawunti ne Deriv (BVI) Ltd.
1.2. Bwe wabaawo enjawukana oba obutakwatagana wakati w'ebiragiro bino ebyongerwako n'ebiwandiiko ebirala ebiri mu Ndagaano, ebiragiro bino ebyongerwako bye binaakozesebwa ku akawunti yammwe ne Deriv (BVI) Ltd.
1.3. Deriv (BVI) Ltd. alina layisensi okuva mu Securities and Investment Business Act okukola emirimu gy'okusiga ensimbi, era akkirizibwa era afugibwa British Virgin Islands Financial Services Commission (“BVIFSC”).
2. Okukwata ssente zammwe
2.1. Tusobola okukozesa ssente zammwe okutuukiriza obuvunaanyizibwa bwe tuba tulina mu ky'okuteeka margin, okukyusa, oba okumaliriza emisuubula gyammwe egya derivative.
2.2. Tukuuma ssente zammwe mu akawunti za bbanka ezenjawulo okuva ku akawunti zaffe ez'emirimu. Bwe wabaawo obutasobola kusasula, tulina enteekateeka z'ebbanja wakati waffe ne kkampuni yaffe enkulu, ezijja bulijjo, okutono ennyo, okutuukiriza obuvunaanyizibwa bwonna obulina bakasitoma.
3. Okutuukiriza oodaa
3.1. Okusinziira ku mbeera za layisensi yaffe, tujja kuba ab'oku ludda olulala mu kusuubula kwammwe. Tujja okukola nga abakiise ku lwammwe nga tutuukiriza ebiragiro byammwe, oba okukola nga ab'ennono, nga gye tunaabeeranga ekifo kyokka eky'okutuukiriza emisuubula gyonna.
3.2. Ekiragiro bwe kiteekebwa okugula oba okutunda ekintu ku akawunti yammwe eya Deriv MT5, ekiragiro kyammwe kiyinza okuyitibwa eri omuwi wa liquidity atuwa obuweereza.
4. Ebibuuzo ebya bulijjo
4.1. Bwe muba mulina ekibuuzo ekikwata ku akawunti yammwe ey'okusuubula ewa Deriv (BVI) Ltd., musobola okututuukirira nga muyita mu Help Centre oba nga mwogera n'omukiiko gwaffe nga muyita mu live chat.
4.2. Twewaddeyo okumalirira ekibuuzo kyammwe mu kaseera akasinga obwangu era twesiima okugumiikiriza kwammwe nga mutuwa akaseera okumalirira ensonga eyo.
4.3. Bwe tutasobola kumalirira kibuuzo kyammwe oba bwe muwulira nti eky'okuddamu kyaffe tekibamatiza, musobola okutuweereza okwemulugunya okwa bulijjo, nga mugoberera enkola erambikiddwa mu kitundu ekya “Okwemulugunya” wammanga.
5. Okwemulugunya
5.1. Bwe mwandyagadde okutuweereza okwemulugunya ku Buweereza bwaffe, musobola okutuweereza ebikwata ku kwemulugunya kwammwe ku complaints@deriv.com. Tujja kwekenneenya ekibuuzo kyammwe ne tubaweereza eky'okuddamu eky'enkomerero mu nnaku z'emirimu 15 okuva ku lunaku okwemulugunya we kufunibwa.
5.2. Okwemulugunya kwammwe bwe kuba kwa muzeeyo (mulabe wammanga) era nga tetumaze kwemulugunya kwammwe mu ngeri ebamatiza mu myezi 3 okuva ku lunaku okwemulugunya we kufunibwa, musobola okutwala okwemulugunya kwammwe eri BVIFSC.
5.3. Okusinziira ku Section 69B(1) ey'Enkola ey'Amateeka, okwemulugunya kulowoozebwa okuba okwa muzeeyo bwe kuba kuleeta emu oba okusingawo ku bino wammanga:
5.3.1. Okumenya etteeka ery'obufuzi;
5.3.2. Obutali bwesigwa, empisa embi, oba obutali bwenkanya ku ludda lw'oyo alina layisensi oba omu ku bakulembeze be, abakozi be, oba ababaka be;
5.3.3. Okuddiŋŋana oba okuddamu okubaawo kw'ensonga eyali yasoose okwemulugunyizibwa (ne bwe kiba nga ky'amaanyi oba nedda); oba
5.3.4. Nga omwemulugunya yafiirwa, oba ayinza okufiirwa, ssente mu ngeri eyinza okukwata ku mbeera ye ey'ebyensimbi.
