Enkola eno ey'Okukwata Emisango gy'anjawula engeri Deriv gy'ekola emisango. Tugenderera okulaba nga emisango gyonna gikoleddwa mu bwenkanya era mu bbanga ettuufu.
Mukikkirize nti enkola entongole n'ebbanga ebikwatibwako biyinza okwawukana okusinziira ku kitongole kya Deriv kye mukoze nakyo endagaano.
Engeri y'okuwaayo omusango
Bwe muba n'omusango, engeri esingira ddala obulungi ey'okugutuusaako gye y'okuwandiikira email ku complaints@deriv.com.
Okutuyamba okunoonyereza era okumalawo omusango gwammwe mu bwangu nga bwe kisoboka, mukwate ebikwata ku bino mu email yammwe:
- Ennamba y'akawunti kammwe
- Ennyonnyola entuufu era ennyinvu ey'omusango gwammwe, omuli n'ennaku, essaawa, n'emikolo emitongole egyekusibwa
- Ebiwandiiko ebiwagira, gamba nga screenshots ez'oku pulatifoomu yammwe ey'okusuubula oba ensobi za sisitemu, okuyamba okunoonyereza kwaffe
Ebbanga ery'okuddamu
Tugenderera okuddamu ku nsonga zammwe mu bbanga lino:
- Okukakasa nti tufunye omusango: mu bbanga eritalina kalumba nga kisobose.
- Okuddamu (abaguzi ba Deriv Investments (Cayman) Limited): Mu nnaku 14 ez'okusangalaza. Ebbanga lino litandika ku lunaku oluddirira okufuna omusango.
- Okuddamu (abaguzi b'ebitongole ebirala bya Deriv): Mu nnaku 15 ez'omulimu okuva lwe tufunye omusango.
Bwe wabaawo okwemulugunya okuzibu ennyo era okutasobola kugonjoolebwa mu biseera ebigere ebyogeddwako waggulu, tujja kubawa amawulire mu buwandiike. Amawulire gano galaga omulembe ogw'okunoonyereza era galaga ekiseera kye tusuubira okubaddamu okukomekkereza.
Okuwaayo okwemulugunya
Bwe mubeera temusanyuse n'eky'okuddamu kyaffe eky'enkomerero, oba bwe tutaba twamalako okwemulugunya kwammwe mu kiseera ekigere ekyogeddwako, musobola okuwaayo okwemulugunya kwammwe eri Financial Commission, ekitongole eky'ebweru ekigonjoola enjawukana:
1. Okuwaayo okwemulugunya
- Musobola okuwaayo okwemulugunya eri Financial Commission mu nnaku 45 nga tezinnaweza okuva lwe wabaddewo ekizibu.
- Financial Commission erina ennaku 5 okukakasa nti okwemulugunya kwammwe kwafunibwa, n'ennaku 14 okuddamu okwemulugunya nga bayita mu nkola yaffe ey'Internal Dispute Resolution (IDR).
- Mujja kusobola okuwaayo okwemulugunya eri Financial Commission singa temusanyuse ku kyesalirwawo kyaffe, oba singa ekyesalirwawo tekyabaako mu kiseera ekigere ekyogeddwako.
2. Omulembe gw'okunoonyereza
- Financial Commission banoonyereza ku butuufu bw'okwemulugunya mu nnaku z'emirimu 5.
- Omukulembeze w'Akakiiko akagonjoola Enjawukana (DRC) ajja kutuukirira mmwe ne ffe mu nnaku z'emirimu 5 okufuna amawulire gonna ageetaagisa, n'okulaba oba waliwo omukisa ogw'okugonjoola okwemulugunya mu mulembe gw'okunoonyereza.
- Bwe wataba mukisa gwa kugonjoola ekizibu, okwemulugunya kujja kweyongerayo okutuuka ku mulembe gw'okusalawo ogujja okukolebwa DRC.
3. Omulembe gw'okusalawo
- DRC bajja kusalawo ekyesalirwawo ku kwemulugunya.
- DRC basobola okusaba amawulire ag'okwongerako okuva gye muli oba gye tuli, era wetaagisa okuwa amawulire ago mu nnaku 7.
4. Ebisale n'amateeka agaweebwa
- Ebyesalirwawo DRC bye babumba binakuyita ffe. Ebyesalirwawo bya DRC bibakuyita mmwe bwe muba mubikkirizza.
- Bwe mukkiriziganya n'ekyesalirwawo kya DRC, mujja kwetaagisa okukikkiriza mu nnaku 14. Bwe mutaddamu ku kyesalirwawo kya DRC mu nnaku 14, okwemulugunya kugenda kutwalibwa nga kumaliddwawo.
- Tulina okuwa ssente ez'okugonjoola mu nnaku 28 okuva lwe ekyesalirwawo kibaako.
- Singa ekyesalirwawo kibeera kye kitukka ffe, mulina okutuwa olukwasa (release) mu nnaku 7 okuva lwe ekyesalirwawo kibaddewo, era okwemulugunya kujja kutwalibwa nga kumaliddwawo.
5. Okulabula
Financial Commission bakkiriza okuwaayo okwemulugunya okw'okwetakira mu nnaku 45 okuva ku lunaku ekizibu lwe kyabaddewo, era kyokka nga omusuubuzi amaze okugezaako okugonjoola ekizibu n'kkampuni butereevu.
Ebibuuzo ebyawaka
Ku bibuuzo ebitali bya bulijjo ebikwata ku akawunti yammwe ey'okusuubula, ebitali kiwandiiko kya kwemulugunya kinnamaddala, ekibinja kyaffe eky'obuyambi kibeerawo okubayamba:
- Mukyalire Help Centre yaffe okufuna ebibuuzo ebyeyoleka obutereevu (FAQs) n'obulagirizi.
- Mutuukirire nga muyita mu live chat ku mukutu gwaffe okufuna obuyambi mu kaseera ako.
