Lo mqulu ubeka imibandela evamile nemigomo esebenza ekusetshenzisweni kwenu kwemikhiqizo nezinsiza zethu. Siphakamisa ukuthi niphrinte ikhophi yokugcina kumarekhodi enu.
1. Isingeniso
1.1. Umuntu enenza isivumelwano naye uyinkampani lapho i-akhawunti yenu ibhalisiwe kuyo (“Deriv”), engase ibe enye yalezi ezilandelayo:
1.1.1. I-Deriv (BVI) Limited (Inombolo Yenkampani 1841206), inkampani ebhaliswe eBritish Virgin Islands enekheli elibhalisiwe ku-Floor 4, Banco Popular Building, Road Town, Tortola VG-1110, British Virgin Islands;
1.1.2. I-Deriv Investments (Cayman) Limited (Inombolo Yenkampani 406695), inkampani ebhaliswe eCayman Islands enekheli elibhalisiwe ku-Campbells Corporate Services Limited, Floor 4, Willow House, Cricket Square, Grand Cayman KY1-9010, Cayman Islands;
1.1.3. I-Deriv (Mauritius) Ltd (Inombolo Yenkampani 209524), inkampani ebhaliswe eRiphabhulikhi yaseMauritius enekheli elibhalisiwe ku-2nd Floor, Offices 201 & 214, Ebene Square Business Hub, Lot E42, Rue de L'Estragon, Ebene, 72201, Republic of Mauritius;
1.1.4. I-Deriv (V) Ltd (Inombolo Yenkampani 014556), inkampani ebhaliswe eRiphabhulikhi yaseVanuatu enekheli elibhalisiwe ku-Unit 1, Starfish Lagoon Townhouses, Second Lagoon, Port Vila, Republic of Vanuatu;
1.1.5. I-Deriv (FX) Ltd (Inombolo Yenkampani LL13394), inkampani ebhaliswe eFederal Territory of Labuan (eMalaysia) enekheli elibhalisiwe ku-No. 1-23A, First Floor, Paragon, Jalan Tun Mustapha, 87008, Federal Territory of Labuan, Malaysia;
1.1.6. I-Deriv Solutions (Panama) SA (Inombolo Yenkampani 155783176), inkampani ebhaliswe ePanama enekheli elibhalisiwe ku-Calle 50, Plaza 2000, Piso 17, Ciudad de Panamá, Provincia de Panamá, República de Panamá;
1.1.7. I-Deriv Capital International Ltd (Inombolo Yenkampani 85936), inkampani ebhaliswe eSamoa, enehhovisi elibhalisiwe ku-Unit 25, 2nd Floor, Nia Mall, Saleufi Street, Apia, Samoa; noma
1.1.8. I-Deriv (SVG) LLC (Inombolo Yenkampani 273 LLC 2020), inkampani ebhaliswe eSaint Vincent and the Grenadines enekheli elibhalisiwe ku-First Floor, SVG Teachers Credit Union Uptown Building, Corner of James and Middle Street, Kingstown P.O., St Vincent and the Grenadines.
Amagama athi “thina”, “thina”, kanye ne-“ethu” abhekisa ku-Deriv. Ningathola ulwazi lwemithetho yokulawula ekhasini lethu le-Ulwazi Lwemithetho Yokulawula. Sinikeza amasevisi anivumela ukuhweba ngezinye izinsiza zezimali nokwenza imisebenzi ngezinye izinto ze-virtual (ama-“Sevisi”).
1.2. Le Migomo Jikelele Yokusebenzisa, kanye neMigomo Yokuhweba, iMigomo Yezimali Nokudluliswa, iSambulo Sengozi, kanye neMigomo Eyengeziwe esebenza enhlanganweni okubhalise kuyo i-akhawunti yenu, ngayinye yazo etholakala kukhasi lethu lemigomo nemibandela, ziyakha isivumelwano phakathi kwenu ne-Deriv (ngayinye njengoba ichitshiyelwa isikhathi ngesikhathi, ngokuhlanganyela, “Isivumelwano”). Uma kunikezwa isimemezelo, ibhonasi, isikhuthazo, noma isinikezo esifanayo, imigomo eqondene naleso sinikezo (“iMigomo Yesimemezelo”) nayo izokwakha ingxenye yeSivumelwano phakathi kwenu ne-Deriv, kodwa kuphela ngezinga lapho iMigomo Yesimemezelo isebenza kini. Niyavuma ngokusobala imigomo yeSivumelwano, futhi nathi siyavumelana nokungena kwenu nokusebenzisa kwenu amaSevisi ethu (njengoba kuchazwe kabanzi eCleni 2 ngezansi). Uma kungaba khona ukungqubuzana phakathi kwale Migomo Jikelele Yokusebenzisa, iMigomo Yokuhweba, iMigomo Yezimali Nokudluliswa, iSambulo Sengozi, kanye nayo yonke iMigomo Yesimemezelo esebenza kini, lolu hlelo lokubaluleka luzosebenza (ngokuya ngokuhlobene nesihloko): (i) iMigomo Yesimemezelo; (ii) le Migomo Jikelele Yokusebenzisa; (iii) iMigomo Yokuhweba; (iv) iMigomo Yezimali Nokudluliswa; kanye (v) iSambulo Sengozi.
1.3. Ninesibopho sokuhlola iwebhusayithi yethu njalo ukuze nibone inguqulo yamanje ye-Sivumelwano. Sigcina ilungelo lokuchibiyela i-Sivumelwano, njengoba kuvunyelwa ngumthetho, ngaphandle kokwaziswa kwangaphambili, futhi kuyimpendulo yenu ukuhlola iwebhusayithi yethu ukuze nithole inguqulo yakamuva ye-Sivumelwano. I-Sivumelwano esichibiyelwe izoqala ukusebenza uma isinyathelisiwe ku-"Webhusayithi", okubhekisa ku-https://deriv.com namasubdomain awo nanoma iyiphi enye iwebhusayithi, idomeyini, noma uhlelo lokusebenza lweselula olusebenzelwa yithi okuhanjiswa ngalo ama-Services. Uma senza izinguquko ezibalulekile ku-Sivumelwano, sizonazisa. Uma nenqaba noma iyiphi inguquko ku-Sivumelwano, kumele niyeke ukusebenzisa iWebhusayithi namaSevisi ethu, futhi sizoqeda le Sivumelwano ngokuvumelana noMhlathi 15. Ukuqhubeka kwenu nisebenzisa iWebhusayithi namaSevisi kuzoba ukwamukela leyo nguquko.
1.4. Amagama asetshenziswa kule Sivumelwano, njengo-“kuhlanganise” noma “isibonelo”, akuwona amagama okukhawulela futhi kufanele achazwe njengokuthi alandelwa ngamagama athi “ngaphandle kokukhawulela”. Izihloko kule Sivumelwano zenzelwe ukulula kuphela futhi azikwazi ukuthinta ngayo noma iyiphi indlela incazelo noma ukuchazwa kwale Sivumelwano.
1.5. Ulimi olusemthethweni nolulawulayo kuzo zonke izici zama-Services ethu kanye nobudlelwano benu nathi isiNgisi. Lokhu kusebenza kule Sivumelwano, kuwo wonke umumo weWebhusayithi, nakuyo yonke imixhumano esemthethweni. Ngenxa yokunenzela kube lula, singase sixhumane nani noma sinikeze umumo ngezinye izilimi ngaphandle kwesiNgisi, ezinye zazo ezingase zihunyushwe kusetshenziswa ubuchwepheshe obuzenzakalelayo. Wonke umumo nemixhumano engesiyo yesiNgisi inikezwa njengenhlonipho kuphela. Uma kuvela ukungqubuzana, umehluko, noma ukungacaci encazelweni noma ekuchazweni, lolu daba luzoxazululwa ngokubheka ulimi lwesiNgisi, oluzoba negunya futhi luphumelele kuzo zonke izindaba.
2. Ukunikezwa Kwemikhiqizo kanye Nama-Services
2.1. Sinikeza amaSevisi ethu nge-platform ezinohlonze lwe-Deriv etholakala kuWebhusayithi (i-“Platform”).
2.2. Imikhiqizo yethu ihlanganisa isikhwama sedijithali (i-"Isikhwama") esinivumela ukuphatha imali kuma-akhawunti enu.
2.3. Imikhiqizo kanye nama-Services enikusebenzisa kunquma inkampani ye-Deriv exhumene ne-akhawunti yenu.
2.3.1. I-Deriv (BVI) Ltd ixhumene nama-akhawunti anikeza ukufinyelela kule mikhiqizo elandelayo:
2.3.1.1. Ama-Standard Contracts for Difference (“ama-CFD”) ezinsizeni zezimali kanye nezi-Derived Indices nge-Deriv MT5; futhi
2.3.1.2. Ama-CFD angenawo ama-spread (Zero-spread) ezinsizeni zezimali nasezinkombeni ezitholakele (Derived Indices) nge-Deriv MT5.
2.3.2. I-Deriv Investments (Cayman) Limited ixhumene nama-akhawunti anikeza ukufinyelela kuma-CFD ezinsizeni zezimali nasezinkombeni ezitholakele (Derived Indices) nge-Deriv MT5.
2.3.3. I-Deriv (Mauritius) Ltd ixhumene nama-akhawunti anikeza ama-CFD ezinsizeni zezimali nasezinkombeni ezitholakele (Derived Indices) nge-Deriv MT5.
2.3.4. I-Deriv (V) Ltd ixhumene nama-akhawunti anikeza ukufinyelela kuma-CFD ezinsizeni zezimali nasezinkombeni ezitholakele (Derived Indices) nge-Deriv MT5.
2.3.5. I-Deriv (FX) Ltd ixhumene nama-akhawunti anikeza ukufinyelela kuma-CFD ezinsizeni zezimali nge-Deriv MT5.
2.3.6. I-Deriv Capital International Ltd ixhumene nama-akhawunti anikeza ukufinyelela kuma-Options nama-Multipliers ezinsizeni zezimali nasezinkombeni ezitholakele (Derived Indices) nge-Deriv Trader kanye ne-Deriv Bot.
2.3.7. I-Deriv Solutions (Panama) SA ixhumene nama-akhawunti anikeza ukufinyelela ekuthengweni nasekuthengisweni ngqo (Spot) kwezinto ezibonakalayo zemfanelo (virtual assets) ezisekelwayo kanye nokuhwebelana ngezivumelwano ze-Futures ezingapheli ezinge-leverage ezintweni ezibonakalayo zemfanelo (virtual assets).
2.3.8. I-Deriv (SVG) LLC ihlotshaniswa nama-akhawunti anikeza ukufinyelela kule mikhiqizo nalezi zinsizakalo ezilandelayo:
2.3.8.1. Ama-CFD avamile ezinhlobo zezimali kanye nezinkomba ze-Derived Indices nge-Deriv MT5;
2.3.8.2. Ama-CFD angenayo i-swap ezinhlobo zezimali kanye nezinkomba ze-Derived Indices nge-Deriv MT5;
2.3.8.3. Ama-CFD ezinhlobo zezimali kanye nezinkomba ze-Derived Indices nge-Deriv cTrader;
2.3.8.4. Ukuthengiselana nge-fiat ne-crypto;
2.3.8.5. Isikhwama;
2.3.8.6. Ukuthengiselana kwe-Deriv P2P; futhi
2.3.8.7. Ukufinyelela ku-TradingView.
2.3.9. Izinhlobo ezithile zezimali kanye nezinkomba ze-Derived Indices ezitholakala kunkundla ngayinye zingahluka futhi zingashintsha isikhathi nesikhathi.
2.4. Izinsizakalo zethu zinikezwa ngendlela engahlangananga ubuso nobuso, futhi ukuxhumana kwethu kwenziwa nge-Websayithi yethu, nge-imeyili, nezinye izindlela zokuxhumana ngobuchwepheshe. Ukuxhumana nani nge-Amy, isisekelo sethu se-AI sengxoxo ("Amy"), akuyona ingxenye yezinsizakalo esizinikezayo futhi kutholakala kuphela ngemibuzo evamile yokusekela.
2.5. Izinsizakalo zethu zinikezwa ngokususelwa ekwenziweni komsebenzi kuphela. Lokhu kusho ukuthi nizoba nesibopho sokwenza izinqumo zenu zokutshala imali kanye nezenzo lapho nithumela ama-oda enu wokuhweba ngeWebsayithi. Sizokwenza noma yimiphi imiyalelo ethile eniyinikeza, futhi ngeke kudingeke ukuthi siqinisekise ukuthi ukuhweba kufanelekile noma kulungele nina. Ikakhulukazi, akukho okuxhunyaniswa nge-Amy okuyiseluleko sokutshala imali, incomo yomuntu siqu, noma ukumenywa ukuhweba.
2.6. Ukuhweba nge-CFD akukunikezi lungelo lanoma yimuphi umkhiqizo osekelwayo wokuhweba kwenu, okusho ukuthi ngeke nibe nasithintela, noma ilungelo lokuthenga, noma yimaphi amasheya asekelwayo ahlobene nale mikhiqizo esekelwayo njengoba ama-CFD emele inani lenotha kuphela.
2.7. Sigodla ilungelo elikhethekile lokunquma ububanzi, ukutholakala, kanye nohlobo lwezinsizakalo nemikhiqizo esinikeza nina.
2.8. Sinikeza Izinsizakalo zethu kuphela kubantu abahlala kwamanye amazwe ngenxa yemithetho yomthetho kanye nemibandela yezinqubomgomo zethu zangaphakathi. Singashintsha uhlu lwamazwe isikhathi nesikhathi.
2.9. Singakhetha ukwethula, ukuguqula, noma ukuyeka izinsizakalo nemikhiqizo ngoba nje, kuhlanganise nezizathu ezihlobene nokuthobela imithetho, ukusebenza kahle kokuqhutshwa kwebhizinisi, noma izinto ezibalulekile ngokwezinhlelo. Kunoma yiziphi izimo ezinjalo, sizokwenza imizamo enengqondo ukunazisa nokuninikeza isiqondiso ngokuphathwa kwe-akhawunti.
2.10. Niyavuma ukuthi izinkokhelo zingasebenza kwezinye izenzakalo namaSevisi, kuhlanganise kodwa kungagcini nje ngamazinga okushintshanisa, ukulungiswa kokudluliswa, nanoma yiziphi ezinye izinkokhelo ezisebenzayo (isibonelo, mayelana nezenzakalo ezihlanganisa izimpahla ze-virtual) (ngayinye, “Inkokhelo”). Sizosebenzisa imizamo engokwengqondo ukuveza izinkokhelo ezisebenzayo kusenzakalo esithile ngaphambi kokuba ninikeze umyalelo wokugcina ukuqhubeka. Lokhu kuvezwa kuzonethulwa kini ngesikrini, isaziso, noma indlela yokuxhumana ehlobene naleso senzakalo. Ngokuqinisekisa isenzakalo, niyavuma ukukhokha noma iyiphi inkokhelo esebenzayo, engase ikhokhwe ngqo ku-akhawunti yenu noma ekuhlotshaniseni nenani lesenzakalo.
Ngaphezu kwamazinga avamile okuguqula imali, ukudlulisa kwangaphakathi phakathi kwama-Wallet enu uqobo, ukukhipha imali, kanye nokuhweba nge-Deriv P2P noma nge-Payment Agent kungase kubize inani lokulungisa ukudluliswa kwemali noma enye Inkokhelo esebenzayo. Imininingwane yanoma iyiphi Inkokhelo enjalo izovezwa kini ngesikrini esifanele, isaziso, noma indlela yokuxhumana ehlobene nokuhweba, ngaphambi kokuba ninikeze umyalo wenu wokugcina wokuqhubeka.
2.11. Inhlangano eningaba nayo i-akhawunti incike ezweni enihlala kulo nasemikhiqizweni enifisa ukuhweba ngayo.
3. Ukugcinwa kwezimpahla zedijithali
3.1. Asimona umgcini ozimele. Sigcina noma silawule izimpahla zedijithali ezigcinwa kuma-akhawunti ehlukanisiwe amakhasimende egameni lenu kuphela ukuze kusizakale ukudluliswa kwemali, ukushintshisana, noma ezinye Izinsizakalo.
3.2. Ilungelo lobunikazi bezimpahla zedijithali ezigcinwe ku-akhawunti yenu lihlala likini ngaso sonke isikhathi. Asitholi ilungelo lobunikazi bezimpahla zenu zedijithali ngaphandle kokuba kudingeka ngokuphelele ukuze kuxazululwe imiyalelo yenu noma njengokulinganiswa ngokumelene nezimali esizifuna kini ngaphansi kweSigaba 7.2.
3.3. Sigcina amarekhodi angaphakathi ahlukanisa izimpahla zenu zedijithali kwezethu kanye nezawamanye amakhasimende. Izimpahla zedijithali ezigcinwe egameni lenu azitholakali kubakweletisi bethu.
3.4. Izinsiza zenu ze-virtual zigcinwa emasikhwameni aphathwa yithi ngabanikezeli bengxenye yesithathu bezinhlelo zokushintshisana namasikhwama. Sisaba nesibopho kini ngempahla yenu; kodwa-ke, ukuphazamiseka kokusebenza, izigameko zokuphepha kobuchwepheshe, noma ukungakwazi ukuhlawula kwalaba banikezeli kungaholela ekubambezelekeni noma ekukhawulelweni lapho kufinyelelwa, kubuyiswa, noma kwenziwa imisebenzi ngempahla yenu (bhekani uMhlathi 3.8 no-3.9 we-Ukudalulwa Kwengozi).
3.5. Asiboleki, asiphindaboleki (rehypothecate), noma asisebenzisi ngayo enye indlela izimpahla zenu zedijithali kwi-akhawunti yethu uqobo, ngaphandle kokuba kudingekile ukuze kuxazululwe imiyalelo yenu noma njengoba kuvunyelwene ngokusobala nani.
4. Ukufinyelela Ezinsizakalweni Zethu
4.1. Ukuze nivule i-akhawunti ye-Deriv futhi nisebenzise Izinsizakalo zethu, kudingeka nihlangabezane nayo yonke imibandela elandelayo, futhi nenza lezi zimenyezelo kithi:
4.1.1. Senifundile i-Sivumelwano iyonke futhi niyaqonda ukuthi nizobe nithenga nithengisa ohwebo ngaphansi kwale Sivumelwano (kuhlanganise, ukuze kugwenywe ukungabi nabo bunjalo, nezingozi ezichazwe ku-Ukudalulwa Kwengozi);
4.1.2. Nifunde Inqubomgomo Yobumfihlo futhi niyazi ukuthi sicubungula kanjani imininingwane yobuqu. Nifunde futhi Isaziso se-Amy AI Assistant, esichaza ukuthi imininingwane yenu yobuqu icutshungulwa kanjani uma nisebenzisa i-Amy;
4.1.3. Nenza lokhu kuphela ngenzuzo yenu futhi hhayi ngenzuzo yomuntu othile noma esikhundleni somuntu othile;
4.1.4. Ningabantu abaneminyaka yobudala eyi-18 noma ngaphezulu; futhi
4.1.5. Anihlali ezweni esingazinikezi kulo amaSevisi ethu (bhekani Isigaba 2.8).
4.1.6. Ningabamba i-akhawunti eyodwa kuphela neqembu lezinkampani zika-Deriv, eyakhiwe lapho nibhalisa nathi, futhi akufanele nivule, nibambe, nilawule, noma nizuze kunoma iyiphi i-akhawunti eyengeziwe. Noma iyiphi i-akhawunti enye eniyibambe, eniyilawule, noma enizuza kuyo izophathwa njengo-"Akhawunti Ephindaphindiwe". Lokhu kunqunywa akusebenzi kunoma iyiphi i-akhawunti yePlatform, isikhwama semali, i-sub-account, noma i-akhawunti ekhethekile yemikhiqizo esinikeza ngaphansi kwe-akhawunti yenu enkulu.
4.2. Ukuze nifinyelele kumaSevisi ethu, nizodinga ikhompiyutha noma idivayisi eselula ehambelana nalo, uxhumano lwe-inthanethi oluthembekile, kanye nesiphequluli sewebhu esihambelana nalo. Kwezinye izenzalo, njengalezo ezihilela izimpahla ze-virtual, kungenzeka nidinge isikhwama sezimpahla ze-virtual esivela kumuntu wesithathu esihambelana nalo. Kungumthwalo wenu kuphela ukuqinisekisa ukuthi idivayisi yenu, isiphequluli senu, uxhumano lwenu lwe-inthanethi, kanye nanoma yisiphi isikhwama esivela kumuntu wesithathu eniyisebenzisayo, kuhambelana futhi kwanele ukusetshenziswa kwenu kwamaSevisi.
4.3. Ngokuhambisana nemigomo yaleli Sivumelwano futhi uma nje senamukela njengeklayenti, ngalokhu sinikeza ilayisensi yokusebenzisa amaPlatform kuphela ngenjongo yenu yomuntu siqu kanye nenzuzo yenu. Uma isofthiwe yomuntu wesithathu ifakwe phakathi kwamaPlatform, kudingeka nilandele imigomo yanoma iliphi ilayisensi yesofthiwe yomuntu wesithathu enikeziwe kini isikhathi ngesikhathi.
4.4. Uma ninquma ukusebenzisa noma ukulanda isofthiwe yomuntu wesithathu lapho amaSevisi ethu afinyeleleka kuyo (ikakhulukazi, i-MT5), niyavuma ukulandela imigomo neminqamulajuqu ebekwe kuleli Sivumelwano. Niyavuma ukuthi ngeke nikwazi ukubeka ama-oda kuze kube yilapho senamukela njengamakhasimende.
4.5. Uma ninayo i-akhawunti ye-Deriv cTrader, niyavuma ukulandela lemibandela.
4.6. Uma ninayo i-akhawunti ye-Deriv Copy, niyavuma ukulandela lemibandela.
4.7. Uma ninayo i-akhawunti ye-TradingView, niyavuma ukulandela lemibandela. I-TradingView iyinkundla yeqembu lesithathu enikeza ukudwetshwa kwamashadi, ukuhlaziywa kwemakethe, namathuluzi e-TradingView. Noma yiziphi izici, amashadi, noma izinsizakalo ezinikezwa i-TradingView zilandela imibandela yazo ezimele yezinsizakalo nezidingo zokunikezwa ilayisensi.
4.8. Uma nifinyelela kumashadi noma kokuqukethwe kwe-TradingView ngamaPlatform ethu, niyavuma ukuthi okuqukethwe okunjalo kungenzelwe ukusetshenziswa komuntu siqu kuphela futhi akungasetshenziswa ngokwezohwebo ngaphandle kwelayisensi eqondile evela ku-TradingView. Asinalo isibopho sanoma iyiphi ukwephulwa imigomo ye-TradingView eyenziwa yinina.
4.9. Kungumthwalo wenu ukuqinisekisa ukuthi imininingwane yokungena ye-akhawunti yenu ihlala iyimfihlo futhi ingasetshenziswa ngabanye abantu ngaphandle kwenu. Kufanele nisazise ngokushesha uma niqaphela ukuthi imininingwane yokungena ye-akhawunti yenu ingenwe ngaphandle kwemvume noma i-akhawunti yenu isetshenziswe ngabanye abantu ngaphandle kwenu. Uma sikholelwa ukuthi kube khona ukwephulwa kokuphepha, singanidinga ukuthi nishintshe imininingwane yenu yokungena.
4.10. Akufanele ninikeze noma nithembise ukunikeza ukufinyelela ezimalini eziyisisekelo noma izimali kubantu besithathu ukuze bahwebe nathi. Akufanele nisebenzise amasevisi anoma yimuphi umuntu wesithathu othembisa ukuhlinzeka nama-akhawunti axhaswe ngezimali ukuze nihwebe kumaPlatform ethu.
5. Yazi Ikhasimende Lenu
5.1. Okujwayelekile
5.1.1. Niyavuma ukusinikeza ulwazi namaphepha angamaqiniso, aphelele futhi anembile ngesikhathi sokubhalisa, kuhlanganise igama lenu, ikheli lenu eligcwele lokuhlala, usuku lenu lokuzalwa, indawo yenu yokuzalwa, izwe lenu lokuhlala, inombolo yenu yocingo, kanye nekheli lenu le-imeyili.
5.1.2. Sinelungelo lokwenza ucwaningo olunesisindo ngani, okuhlanganisa ukuqoqa ulwazi oluthile kanye nokuqinisekisa ubunikazi benu nekheli lenu eligcwele lokuhlala ngamaphepha. Ukuqinisekisa ubunikazi benu, ngokuvamile nizodinga ukusinikeza amaphepha noma ukulanda okulandelayo:
5.1.2.1. I-selfie yenu;
5.1.2.2. Ikhophi ecacile, enemibala ye-ID esavalidi, engakapheli, enikezwe uhulumeni, njengephasiphothi, ilayisensi yokushayela, noma ikhadi lesazisi;
5.1.2.3. Ubufakazi bekheli, okuyiphepha elisemthethweni elifaka ikheli lenu lokuhlala. Amaphepha amukelekayo angahlanganisa ikhophi yesitatimende senu sasebhange, ibhili likagesi, ibhili lamanzi noma legesi, ibhili lentela yomasipala, incwadi yentela, ibhili lefoni esekelwe endlini (amabhili amafoni aphathwayo awamukelwa), ibhili lemisebenzi ye-TV, ibhili le-inthanethi yasekhaya, noma ibhili lokulahlwa kwemfucuza lomasipala. Ibhili kufanele libonise igama lenu eliphelele kanye nekheli. Kuyinto eqapheleka ukuthi ibhili le-utility akufanele libe lidala ngaphezu kwezinyanga eziyishumi nambili (12), futhi imininingwane ekuleli bhili kufanele ihambisane nolwazi lwenu siqu enalunikezile ngesikhathi senivula i-akhawunti nathi; futhi
5.1.2.4. Ubufakazi bengcebo: iphepha elisemthethweni elikhombisa umthombo wezimali zenu, isibonelo, isiliphu senu seholo noma isitatimende senu sasebhange.
5.1.3. Sigodla ilungelo lokusebenzisa amandla aphelele okunquma ukuthi sizosamukela yini isicelo senu sokuvula i-akhawunti nathi. Asibophezelekile ukunikeza noma yiziphi izizathu zesinqumo sethu sokunqaba isicelo senu.
5.1.4. Ngemuva kokuba senamukele njengamakhasimende, niyavuma ukunikeza noma yiluphi ulwazi noma amaphepha esiwacelayo ngesikhathi esisibekile. Uma amaphepha enu e-KYC ekhona aphelelwa isikhathi, sinelungelo lokucela amaphepha e-KYC angeziwe angakapheli, futhi niyavuma ukusinikeza lawa. Sigodla ilungelo lokunciphisa izinkokhelo kanye/noma ukunqaba amaSevisi ethu kini uma ulwazi kanye/noma amaphepha acelwe angaletha ngesikhathi esifanele.
5.1.5. Niwodwa, njengabanikazi be-akhawunti, eningafaka noma nikhiphe izimali ku- noma e-akhawunti. Niyavuma ukusinikeza ubufakazi bokuthi i-akhawunti noma indlela yokukhokha ingeyenu uma sicela lokhu. Zonke izimali enizifaka ku-akhawunti yenu kufanele zibe ngezenu. Ningeke nibambe izimali zomuntu wesithathu noma nihlanganise izimali nomuntu wesithathu.
5.1.6. Niyavuma ukuvumela ulwazi lwenu ludalulwe kubantu besithathu ngenjongo ye-KYC kanye nanoma yikuhlolwa okunye.
5.2. Intela
5.2.1. Singase siqoqe imininingwane eyisisekelo ngesimo senu sentela ngenhloso yokufeza izibopho zethu ngaphansi komthetho ohlobene ne-Common Reporting Standard (CRS), i-Foreign Account Tax Compliance Act (FATCA), kanye nanoma yimuphi omunye umthetho osebenzayo wokubika intela. Lokhu kusho ukuthi sizodinga ukuthi nisinikeze imininingwane engakwazi ukunichaza njengabantu, kuhlanganise nenombolo yenu yokubhaliswa kwentela, amazwe enihlala kuwo njengabahlali bentela, isiqinisekiso sokuthi ningabahlali base-US noma cha noma indawo yenu yokuzalwa ikuleli lase-US, kanye/noma nanoma iyiphi enye imininingwane ezodingeka ngaphansi kwemithetho esebenzayo.
5.2.2. Imininingwane yentela eningase niyinikeze izovezwa kuphela kuzikhungo ezinesibopho ngokomthetho sokuqoqa le mininingwane ngenhloso yokubika intela. Sizodalula imininingwane yenu yentela kuzo kuphela ngendlela esibotshwe ngayo ngokomthetho. Asisebenzisi, asidalulisi, futhi asicubunguli le mininingwane ngayo yiphi enye indlela noma kunini.
5.2.3. Kufanele nisazise ngaphandle kokulibazisa ngokungadingekile ngayo yonke inguquko endaweni yenu yokuhlala, isimo senu sobuzwe, amagama, ikheli, noma nanoma iyiphi enye inguquko ehlobene nephrofayela yenu phakathi nesikhathi sale Sivumelwano.
5.2.4. Nina ningabantu abanesibopho esiphelele ngezindaba zenu zentela, kuhlanganise nanoma yiziphi izincwadi zentela ezifanelekile nokuhambisana nanoma yimiphi imithetho nemithethonqubo efanelekile. Thina asinikezi lutho iseluleko mayelana nentela kanye/noma isimo senu sentela somuntu siqu. Angeke samukele noma yiliphi icala elingaba khona ngenxa yemiphumela entela emibi ebangelwa ukusetshenziswa kweziNsizakalo njengoba zinikezwa yi-Deriv.
5.3. Inkohliso
5.3.1. Sigodlela ilungelo lokuvimba noma lokubamba imali esekhwenu lenu, lokuhoxisa noma yiziphi izinzuzo, lokumisa i-akhawunti yenu isikhashana, lokuqeda le Sivumelwano ngaphandle kwesaziso, kanye/noma lokukhansela noma yisiphi isicelo sokufaka imali, sokukhipha imali, noma sokubuyiselwa kwemali yenu uma sazi noma sinesizathu sokukholelwa ukuthi inkohliso iye yenzeka noma izokwenzeka, kuhlanganise nalapho enye noma ezingaphezu kwenye yalezi zimo zingamaqiniso:
5.3.1.1. I-akhawunti yenu yavulwa ngaphansi kwegama lamanga noma elingelona iqiniso;
5.3.1.2. Nithumele (am)ushicilelo olungelona iqiniso noma oluguqulwe; noma
5.3.1.3. Nibhalise ngaphezu kwekheli elilodwa le-imeyili/inombolo yocingo eyodwa.
5.3.2. Singase sisebenzise imininingwane yenu yomuntu siqu eniyinikezayo ukuze senze ukuhlola okumelene nenkohliso.
5.3.3. Imininingwane yenu yomuntu siqu eniyinikezayo ingase idalulwe kuzikhungo zokuqinisekisa ubunikazi, ezibheka izinga lesikweletu, noma ezivimbela inkohliso, ezingase zigcine irekhodi lalo mininingwane.
5.3.4. Kufanele nisinikeze imininingwane namadokhumenti asanda kwenziwa, aqondile, futhi aphelele. Uma lokhu kubonakala kudala, kungaqondile, noma kungaphelele, sigodlela ilungelo lokuwenqaba noma lokunicela ukuthi nilungise noma niqinisekise noma yimiphi imininingwane enike yona.
5.3.5. Ingxoxo zenu zocingo kanye/noma ukuxhumana kuzielektroniki, kuhlanganise ukusebenzisana no-Amy, kungase kurekhodwe. Lokhu kurekhodwa kungase kusetshenziselwe izinjongo zokulwa nenkohliso, ukuqinisekisa izinga, ukuhambisana nemithetho, nokuthuthukisa isevisi, ngokuvumelana ne-Inqubomgomo Yobumfihlo.
6. Ukuhambisana nemithetho
6.1. Kungumthwalo wenu wemfanelo, njengoba nifinyelela kuWebhusayithi neziNsizakalo zethu, ukuqinisekisa ukuthi niyayiqonda imithetho nemithethonqubo efanelekile yezwe lenu, futhi kufanele nihambisane nayo yonke imithetho nemithethonqubo esebenzayo. Kwamanye amazwe, singase singavumelekile ukunethula iziNsizakalo zethu ngaphandle kokuthi senze izinyathelo ezigqamile zokucela ulwazi ngazo nokucela ukunikezwa imikhiqizo neziNsizakalo zethu. Ukufinyelela eziNsizakalweni kanye nokunikezwa kokunye ukuhweba nge-ziNsizakalo zethu kungase futhi kuvinjelwe kwamanye amazwe. Kungumthwalo wenu wemfanelo ukwazi ngemingcele esebenzayo ezweni lenu lokuhlala futhi niyilandele. Ngokuqhubeka nokufinyelela kuWebhusayithi neziNsizakalo zethu, niyamele kithi ukuthi nenza kanjalo ngokusemthethweni futhi, lapho kufanele, senicele ulwazi ngemikhiqizo neziNsizakalo zethu futhi sacela ukunikezwa yona.
7. Amalungelo ethu
7.1. Sigodlela ilungelo, sisenza kahle ngokufanelekile, lokumisa isikhashana, lokwenqaba, noma lokukhansela noma yiziphi zeziNsizakalo zethu, ukwenqaba noma ukuguqula noma yikuphi ukuhweba kwenu, ukunicela ukuthi nibuyise imali, kanye/noma ukwenza ushintsho ku-akhawunti yenu esizuzisa thina mayelana nokufakwa kwemali noma ukukhishwa kwemali ku-akhawunti yenu nganoma yisiphi isizathu, kuhlanganise nalokhu okulandelayo:
7.1.1. Uma sikholelwa ukuthi umsebenzi wenu kuWebhusayithi noma eziNsizakalweni zethu ungase ungabi semthethweni ezweni lenu noma esifundazweni senu noma ungase wephule noma iyiphi imithetho, imithethonqubo, izinsiza, imiyalo, noma imithethonqubo, kuhlanganise nale elawula noma iyiphi i-exchange, imakethe yezezimali, noma isimo sokulawulwa kwezezimali;
7.1.2. Uma sikholelwa ngokufanelekile ukuthi senzile noma nisenza noma iyiphi inkulumo engamanga noma eyengayo kithi; noma
7.1.3. Noma yisiphi isimo lapho izikhungo zomthetho, amaphoyisa, noma abalawuli bexhumana nathi ukucela ukuthi siyeke ukuninikeza iziNsizakalo zethu.
7.2. Sigodlela ilungelo lokubhekanisa noma iyiphi imali eniyikweletayo kuthi ngayo noma yimaphi imali noma izimpahla ze-virtual esizigcinile ku-akhawunti yenu, kulandela isiGaba 3. Lokhu kuhlanganisa noma yiliphi iShaji elisalele, noma iyiphi enye imali esalele yezindleko njengoba yaziswa ngesizinda, noma ukulahlekelwa esikuhlangabezane nakho ngenxa yokwehluleka kwenu ukufeza izibopho zenu ngaphansi kwale Sivumelwano.
7.3. Uma kwenzeka iphutha kuWebhusayithi yethu noma kuzinkundla zethu (kuhlanganise namaphutha ahlobene nenkokhelo avela kubahlinzeki bethu bezinsiza zokukhokha), sigcina ilungelo lokuthatha noma yisiphi isinyathelo esidingekayo ukuze silungise iphutha, kuhlanganise ukulungisa noma yikuphi ukungaqondi, ukumiswa kwesikhashana noma okuphakade kokufinyelela imikhiqizo efanele, ukuguqulwa, ukushintshwa noma ukubuyiselwa kwezimali, noma ukwenqaba noma ukuhoxisa ukuhweba.
7.4. Uma niqaphela iphutha kumbiko noma esitatimendeni esisinikeza kini, njengamanani athile afakwe ku-akhawunti yenu ngephutha, kufanele nisazise ngokushesha, futhi ninesibopho sokubuyisela lezo zimali kithi. Uma thina siqaphela ukwenzeka kwalolu hlobo, ngalokhu niyasigunyaza ukuthi silungise iphutha ngokuchibiyela umbiko noma isitatimende, futhi, uma kufanele, sithathe lokhu njengebhalansi engenele. Uma nisebenzisile noma iyiphi imali enifakelwe ngephutha, singase, ngaphandle kwesaziso, sivale wonke noma iyiphi izikhundla zenu ezisavulekile ngamanani okuvala esikholelwa ngokunengqondo ukuthi afanele, ukuze sibuyise lezo zimali.
7.5. Uma i-akhawunti yenu yenye yezinkundla ikhutshazwa ngoba nganoma iyiphi isizathu (isibonelo, i-akhawunti yenu ye-Deriv MT5), sigcina ilungelo lokuvala noma iyiphi izikhundla ezisalindile ngentengo yemakethe esebenzayo ngaleso sikhathi.
7.6. Sinelungelo lokuthatha noma yisiphi isinyathelo esisibona kudingekile, ngokunquma kwethu kuphela, ukuqinisekisa ukuthobela imithetho, imigomo, noma imithethonqubo esebenzayo. Lezi zinyathelo zizoba nesibopho kini futhi azisoze zasenza sibe nomthwalo wecala.
7.7. Uma sinquma ukuthi nenze ukuziphatha okungafanele, kuhlanganise ukusetshenziswa kolimi oluhlukumezayo, sigcina ilungelo lokunciphisa noma ukumisa i-akhawunti yenu noma ukuqeda lesi Sivumelwano ngaphandle kwesaziso.
7.8. Sinelungelo lokunicela ulwazi ukuze siqinisekise ukuthi niyasithobela lesi Sivumelwano nganoma yisiphi isikhathi. Uma ningasithobeli isicelo sethu esinengqondo solwazi, singase sinciphise noma simise i-akhawunti yenu noma siqede lesi Sivumelwano ngaphandle kwesaziso.
7.9. Singase sigcine amarekhodi, okuhlanganisa idatha yenu yomuntu siqu, ulwazi lokuhweba, nezingxoxo, ngenxa yemisebenzi yethu yomthetho nemigomo. Amarekhodi ethu azosebenza njengobufakazi bokusebenzisa kwenu iziNsiza, ngaphandle uma kukhonjiswa ukuthi awalungile. Uma nicela, amarekhodi enu angase anikezwe kini, nakuba singenawo umthwalo wemfanelo walo mbopho wokugcina amarekhodi eningase nibe nawo. Niyavuma futhi niyavumelana ukuthi singase sisebenzise amarekhodi ethu njengobufakazi kunoma yimiphi imicimbi yomthetho noma yemigomo.
7.10. Sigcina ilungelo lokwethula, ukuchibiyela, ukumisa, ukuhoxisa, noma ukunciphisa noma yimuphi umkhankaso wokukhangisa noma ibhonasi; nokuhoxisa noma ukususa noma yibuphi ibhonasi elifakwe ngephutha noma lapho sisola ngokunengqondo ukusetshenziswa kabi noma ukwephulwa kweSivumelwano.
7.11. Uma sibona ukuthi ninama-Akhawunti Aphindiwe aphula le Mibandela, sigcina ilungelo, ngokunquma kwethu kuphela nangaphandle kwesaziso esandulelayo, lokuthi:
7.11.1. Valani noma iyiphi i-Akhawunti(i) Efanayo; futhi
7.11.2. Ukudlulisela noma iyiphi imali esele kusuka kuma-Akhawunti Aphindaphindekile avaliwe kuya ku-akhawunti eyodwa esiyivumelayo ukuba iqhubeke ivulekile ngaphansi kwale Migomo (“I-Akhawunti Esebenzayo”).
7.12. Lapho kwenzeka ukudluliselwa kwebhalansi phakathi kwama-akhawunti anezinhlobo ezihlukene zemali, singase, ngokunquma kwethu, sivule ngokuzenzakalela i-sub-akhawunti entsha noma isikhwama semali kuhlobo lwemali lokuqala lwezimali ngaphakathi kwe-Akhawunti Esebenzayo ukuze kube lula ukudlulisa ngaphandle kokuguqulwa kwemali. Uma, ngaphansi kwezimo ezingavamile, senza ukuguqulwa kwemali, lokhu kuzokwenziwa ngesilinganiso semakethe esisebenzayo ngesikhathi sokudlulisa, futhi kufanele nithwale noma yiziphi izindleko ezihlobene noma izingozi zesilinganiso sokushintshaniswa kwemali.
7.13. Sinquma ukuthi iyiphi i-akhawunti ekhonjiswe njenge-Akhawunti Esebenzayo ngokunquma kwethu kuphela, kusekelwe ezintweni ezihlanganisa, kodwa ezingagcini nje ku, isimo sokuqinisekiswa kwe-KYC, umsebenzi we-akhawunti, kanye nezinsiza ezihlanganisiwe.
8. Ukusetshenziswa kabi kwemakethe nokuziphatha okwaliwe
8.1. Sigcina izinhlelo zokuqapha nokuthola ukusetshenziswa kabi kwemakethe. Niyavuma ukuthi ngeke ningene kunoma yimiphi imisebenzana ewela ngaphansi kwencazelo yokusetshenziswa kabi kwemakethe ngokwemithetho esebenzayo.
8.2. Akumele:
8.2.1. Nihwebe uma ninolwazi lwangaphakathi noma ninolwazi olungaveli obala oluphathelene nanoma iyiphi imakethe yezezimali, impahla engabonakali, umkhiphi, noma into yokuhweba;
8.2.2. Niveze ngokungemthetho noma yiluphi ulwazi lwangaphakathi noma ulwazi olungaveli obala oluphathelene nanoma iyiphi imakethe yezezimali, impahla engabonakali, umkhiphi, noma into yokuhweba;
8.2.3. Nihwebe uma nizama noma senizamile ukuphatha imakethe ngobuqili yanoma yikuphi okuhwetshwayo kwezezimali noma impahla engabonakali;
8.2.4. Nihwebe ngendlela ephula noma yimiphi imithetho, imigomo, izinto zokuhweba, noma imithethonqubo, kuhlanganise leyo elawula ukusebenza kwanoma yikuphi ukushintshaniswa, imakethe yezezimali, noma imvelo yemigomo yezezimali;
8.2.5. Niziphathe ngendlela yokuhlukumeza noma yokungathembeki mayelana neWebhusayithi yethu, iziNkundla, noma eminye imikhiqizo;
8.2.6. Ningene ekuhwebeni okuphatha kabi imikhiqizo yethu;
8.2.7. Ukungena kuma-trade ahlosiwe ukusebenzisa amaphutha ezintengo; noma
8.2.8. Ukusakaza noma yiluphi ulwazi olungamanga, olungalungile, noma oludukisa ngendlela engaba nomthelela wokuphazamisa, noma ozama ukuphazamisa, imakethe yanoma yimuphi umkhiqizo wezezimali noma impahla ye-virtual.
Uma sinquma noma sisola ukuthi nephule le Ngxenye 8.2, singanivimbela ekuhwebeni, sigodle i-akhawunti yenu, sinqumise ukuhweba ku-akhawunti yenu, sibuyisele emuva noma yimaphi ama-trade athintekile, sivale noma yiziphi izikhundla ezivuliwe, sivimbele ukukhipha imali, sibuyisele imali eniyifakile, sigcine noma yimaphi imali eningase nibe niyiqoqile, noma sithathe noma yiziphi izinyathelo ezinye esibona kufanele ngendlela engenengiwayo. Ukulungiswa kwezokuphatha kuhlukile kwizinqubo eziqalwa yikliyenti futhi kuphelele.
9. Ukuvikelwa kwebhalansi engemikhondweni engokubi
9.1. Ukuvikelwa kwebhalansi engemikhondweni engokubi kungase kunikezwe ngokuzinqumela kwethu ukunivikela kokuhambi okungemihle kuma-trade enu. Asibophekile ukunikeza ukuvikelwa kwebhalansi engemikhondweni engokubi nganoma siliphi isikhathi noma ngaphansi kwanoma yiziphi izimo, futhi akufanele nilindele ukuthi kuzohlale kukhona.
9.1.1. Kuma-akhawunti ama-CFD, lapho sikhetha ukukunikeza, ukuvikelwa kwebhalansi engemikhondweni engokubi kucabangela ingcweti yenu yonke yamatrade wonke avuliwe ngaphakathi kuleyo akhawunti ye-CFD, kuqhathaniswa nemali etholakala kuleyo akhawunti, kunokuhlola itrade ngayinye ngayodwana.
9.1.2. Kuma-akhawunti e-Futures ezimpahleni ze-virtual, ukuvikela ngokumelene nokuwela kwebhalansi ye-akhawunti yenu esikweletini kunikezwa kunalokho ngesikhwama somshuwalense kanye nendlela ye-Auto-Deleveraging echazwe kuSigaba 4.2 se-Imigomo Yokuhweba.
9.2. Ngisho noma sinikeza ukuvikelwa kwebhalansi engemikhondweni engokubi, akusebenzi kulezi zimo ezilandelayo:
9.2.1. Uma nivula itrade elithathwa njengelivinjelwe; noma
9.2.2. Uma ibhalansi engemikhondweni engokubi ivela ngenxa yokwephula kwenu leSivumelwano.
10. Ama-akhawunti angasebenzi
10.1. Uma i-akhawunti yenu ingakabheki noma yiziphi izenzakalo zemali isikhathi esingaphezu kwezinyanga eziyishumi nambili (12), izothathwa njengeakhawunti engasebenzi, futhi sigodla ilungelo lokwenza ushintsho ku-Wallet yenu ngokuzuzisa kwethu kokubili ngalesi sikhathi nangesinye ngasinye isikhathi senyanga eyisithupha (6) i-akhawunti yenu ihlala ingasebenzi.
10.2. Uma i-akhawunti yenu ikhiyiwe noma inqumiswe futhi ingakabheki noma yiziphi izenzakalo zemali isikhathi esiyizinyanga eziyishumi nambili (12) noma ngaphezulu, sigodla ilungelo lokubuyisela emuva imali ye-akhawunti yenu.
10.3. Uma i-akhawunti yenu ingasebenzi izinsuku ezingamashumi amathathu (30) nebhalansi ye-akhawunti engu-(1) USD noma ngaphansi, sigodla ilungelo lokubuyisela emuva imali ye-akhawunti yenu.
10.4. Uma ninayo i-akhawunti ye-Platform engasebenzi izinyanga ezi-6 noma ngaphezulu futhi ihlala ibhalansi engu-(1) USD noma ngaphansi, sinelungelo lokudlulisela leyo mali ku-Wallet yenu.
10.5. Uma i-akhawunti yenu ihlala ingasebenzi isikhathi esiqhubekayo seminyaka emihlanu (5), sigodla ilungelo lokuvala i-akhawunti yenu nokunqumisa noma yiyiphi ibhalansi esele. Ningase nicele ukubuyiselwa kwebhalansi enqunyisiwe ngokuxhumana nethimba lethu losizo, nigcwalise ukuhlola kwethu kokuqinisekisa ubunikazi, nanikeze noma yiluphi ulwazi olunye esiludinga ngokufaneleko.
10.6. Ama-akhawunti e-CFD angasebenzi
10.6.1. Uma ninayo i-akhawunti ye-Platform ye-CFD engasebenzi isikhathi esinqunywa ngokuzinqumela kwethu, singase sibeke imikhawulo eyincane noma ephelele yesikhundla ku-akhawunti yenu ye-Platform, noma senze i-akhawunti yenu ingasebenzi. Noma yimaphi imali ekhona ku-akhawunti yenu ye-CFD engasebenzi izodluliselwa ku-Wallet yenu.
10.6.2. Ukusebenzisa amathuluzi okuhweba azenzakalelayo noma ama-algorithm akuyimisi i-akhawunti yenu ye-CFD ukuthi ihlukaniswe njengengasebenzi uma kungekho umsebenzi orekhodiwe ku-akhawunti ngaphakathi kwesikhathi esinqunyiwe.
10.6.3. Sinelungelo lokususa i-akhawunti yenu yokulinga ye-Deriv MT5 ngemuva kwezinsuku ezingamashumi amathathu (30) zokungasebenzi.
10.6.4. Sinelungelo lokubeka imikhawulo yokuhweba eyincane noma ephelele yesikhundla ku-akhawunti yenu yangempela ye-Deriv MT5 ngemuva kwezinsuku ezingamashumi ayisithupha (60) zokungasebenzi. Noma yimaphi imali ekhona ku-akhawunti yenu ye-Deriv MT5 engasebenzi izodluliselwa ku-Wallet yenu.
10.6.5. Sinelungelo lokufaka i-akhawunti yenu yangempela ye-Deriv MT5 emafayilini emuva kweminyaka emibili (2) yokungasebenzi.
11. Ukushona noma ukungakwazi ukuziphatha
11.1. Ukushona kwenu noma Ukungakwazi Kwenu Ukuziphatha akuqedi lesi Sivumelwano ngokuzenzakalela. Singase sivale i-akhawunti yenu uma sesithole isaziso sangempela sokushona kwenu noma sokungakwazi kwenu ukuziphatha, futhi sizonquma, ngokubona kwethu, ukuthi sivule i-akhawunti njalo, siyivale, noma siyivale ngokuphelele ngokuvumelana nalesi Sigaba kanye neSigaba 10 (Ama-akhawunti Angasetshenziswa).
11.2. "Ukungakwazi Ukuziphatha" kusho isimo lapho ningakwazi ukuphatha izindaba zenu noma ukusinika imiyalelo — isibonelo, ngenxa yokugula, ukulimala, noma isimo sengqondo noma somzimba — njengoba kufakazelwa yi-oda lenkantolo, isiqinisekiso sikadokotela, noma olunye uxwebhu esilubheka njengolwanele. Asinamthwalo wokuzihlolela ngokwethu isimo senu sengqondo noma somzimba futhi singase sithembele kuxwebhu esilethelwe lona.
11.3. Ummeli wenu ngokomthetho (isibonelo, umphathi wefa, umphathi, umgcini, noma ummeli) kufanele asazise nge khasi lethu Sithinteni ngokushesha okungenzeka ngempumelelo. Ngeke sibe nesibopho ngalutho olwenziwe ku-akhawunti, futhi zonke izenzo ezinjalo zihlala zisemthethweni zibophezela nina, ifa lenu, kanye noma ngubani othola amalungelo, kuze kube sithola isaziso esibhaliwe sangempela.
11.4. Ngaphambi kokuba sixoxe nge-akhawunti yenu noma senze isinyathelo ngomyalelo, ummeli wenu kumele aqinisekise ubunikazi bakhe kanye negunya lakhe lokuthatha isinyathelo egameni lenu, ngendlela esanelisa ngokufanele.
11.5. Singase sidinge imibhalo efana nesitifiketi sokufa, incwadi yokunikwa amandla okuphatha ifa (grant of probate) noma izincwadi zokuphatha (letters of administration), isiqinisekiso sikadokotela noma senkantolo sokungakwazi ukuziphatha, noma — uma kukhona impikiswano phakathi kwabafuna ukuba abangenele ifa — isiqinisekiso esibhaliwe esivela kummeli wezomthetho noma i-oda lenkantolo, ngaphambi kokuba senze isinyathelo ngomyalelo noma sikhiphe noma imiphi imali. Singase sicele eminye imibhalo eyengeziwe noma eyinye ngokuya ngesifunda senu sezomthetho, futhi sigodla ilungelo lokwenqaba ukwenza isinyathelo size seneliseke ngemibhalo esinikezwe yona.
11.6. Kuze kuxazululwe lolu daba, singase sivale i-akhawunti (kuhlanganise nokumisa ukuhweba, ukufaka imali, noma ukukhipha imali), futhi singase senqabe ukwenza isinyathelo ngomyalo othile ngaphandle kokuba nomthwalo, inqobo nje uma senza kahle futhi ngobuqotho.
11.7. Ummeli wenu kufanele alethe imibhalo edingekayo ngaphansi kwalesi Sigaba ngesikhathi esifanele. Uma kungalethwa yimibhalo evumelekile, i-akhawunti izohlala ingaphansi kwemibandela yethu ejwayelekile emayelana nokungasebenzi, kuhlanganise nemigomo yama-akhawunti angasetshenziswa ebekwe eSigabeni 10, futhi noma yiziphi izimali ezisebenzayo zama-akhawunti angasetshenziswa, ukubuyiselwa kwemali, noma ukuvalwa kwe-akhawunti ngaphansi kwaleso Sigaba kuzoqhubeka kusebenza.
11.8. Thina, izikhulu zethu, abasebenzi bethu, kanye nabameli bethu ngeke sibe nomthwalo walutho olwenziwe, noma olungenziwanga, ngobuqotho ngokuthembela kulesi Sigaba, kuhlanganise nokuthembela kumibhalo noma igunya elitholakala kamuva ukuthi alivumelekile noma liyimpikiswano.
11.9. Akukho lutho kulesi Sigaba olusiphoqa ukuba sinikeze iseluleko sezomthetho, sentela, noma sokuhlelwa kwefa. Ummeli wenu kufanele afune iseluleko sezomthetho esizimele mayelana nokuphathwa kwefa (probate), ukuphathwa kwefa, noma noma iyiphi impikiswano mayelana nelungelo le-akhawunti.
12. Ubudlelwane nabezinye izinhlangano
12.1. Ningase nethulwe kithi ngomunye wabakwenzi bethu bebhizinisi (affiliates). Niyavuma ukuthi asinikezi amandla kubakwenzi bethu bebhizinisi okwenza noma yisiphi isivumelwano, isinqumo, noma isiqinisekiso egameni lethu. Ikakhulukazi, abakwenzi bebhizinisi abanalo igunya lokuqoqa noma iyiphi imali kunina, lokunikeza izethembiso zokumelana nokulahlekelwa, lokunikeza izinsizakalo zokutshala imali, noma lokunikeza noma yiliphi iseluleko egameni lethu.
13. Izibambiso nezinkokhelo zokuvikela
13.1. Niyasiqinisekisa futhi niyasimela ukuthi ninomthwalo ogcwele futhi wakho buqu wokuhlawulela yonke ukuhweba eningena kuko nge-akhawunti yenu kithi.
13.2. Niyasiqinisekisa futhi niyasimela ukuthi nina nodwa nilawula ukufinyelela kwe-akhawunti yenu nokuthi abangaphansi komthetho noma yibaphi abanye abantu abesithathu abanikwa imvume yokufinyelela e-akhawunti yenu.
13.3. Nisale ninomthwalo ogcwele walezo zikhundla zonke ezihwetshwa ku-akhawunti yenu, kanye nanoma yikuphi ukuhweba ngamakhadi esikweletu noma ezinye izinkokhelo ezenziwa nge-Webhusayithi noma Izinkundla ze-akhawunti yenu. Niyavuma ukusivikela kunoma iziphi izindleko nokulahlekelwa kwanoma yiluphi uhlobo esingase sizizuze ngqo noma ngokungaqondile ngenxa yokwehluleka kwenu ukwenza noma ukuhlawulela noma yikuphi ukuhweba okungenwa kukho nge-Webhusayithi noma Izinkundla.
13.4. Ninomthwalo wokusihlawulela noma yiziphi izindleko nokulahlekelwa esingase sikuzuze noma sikuthwale ngenxa yokwehluleka kwenu ukulandela noma iziphi izibopho zenu ezibekwe kuleli Sivumelwano. Lokhu kufaka ukusivikela kunoma yiziphi izindleko ezivela ngenxa yokuphoqelelwa kwanoma yimaphi amalungelo ethu ngaphansi kwaleli Sivumelwano.
13.5. Siyazenqaba ngokusobala futhi ngokuqondile zonke izethembiso noma izimeleli, ezivezwe ngokusobala noma ngokuqonda, ezomthetho noma ngenye indlela, kuhlanganise nazo zonke izethembiso ezicatshangelwa zokufaneleka kokuhwebelana, ukufaneleka kwenjongo ethile, nokungaphulwa kwamalungelo, maqondana neziNsizakalo, iWebhusayithi, neziNkundla.
13.6. Sinikeza iziNsizakalo zethu, iWebhusayithi, neziNkundla “njengoba zinjalo” futhi “njengoba zitholakala” futhi asinikezi sithembiso sokuthi zizoba ngaphandle kwamaphutha, ukuthi noma yiwaphi amaphutha azolungiswa, noma ukuthi zingaphandle kokuphazamiseka kwabanye abantu abesithathu, njengabaphuli-mthetho bamakhompyutha noma yikuphi okunye okuyingozi okuvela ngaphandle kokulawulwa kwethu.
13.7. Asiveli kuthi ukuthi iziNsizakalo zethu, iWebhusayithi, neziNkundla zizotholakala ngaso sonke isikhathi ngaphandle kokuphazamiseka noma ukuthi kuzonikezwa isevisi engenamaphutha. Ngokuvumelana neSigaba 14.1, ngeke sibe nomthwalo wemiphumela yanoma yiwaphi amaphutha noma ukuphazamiseka okunjalo.
14. Umthwalo wecala
14.1. Akukho lutho kuleli Sivumelwano oluzokunciphisa noma lukhiphe umthwalo wethu wanoma yini okungeke kunciphiswe noma kukhishwe ngumthetho osebenzayo.
14.2. Ngokulandela Isigaba 14.1, ngeke sibe nesibopho kini ngokwenkontileka, ngokona, noma ngenye indlela (kuhlanganise nesibopho sokunganaki) (a) ngokulahlekelwa kwebhizinisi, imali engenayo, inzuzo, noma ongongoma olulindelekile; (b) noma kuyiphi indleko esaphazekile, ukonakaliswa, noma ukubhujiswa kwedatha; (c) noma ukulahlekelwa kokuhlonishwa noma isithunzi; (d) noma ukulahlekelwa okungaqondile ngokuqondile noma okulandelayo; noma (e) izenzo noma ukungenzi kwaphathi lesithathu, kuzimo zonke ezivela ngokuqondile noma ngokungaqondakali ngokuhlobene naLesi Sivumelwano.
14.3. Ngokulandela Izigaba 14.1 no-14.2, singaba nesibopho sokulahlekelwa kwenu kuphela uma lokhu kulahlekelwa kuvela ngokunganaki okukhulu kwethu, ukona ngabomu, no/noma inkohliso, futhi isibopho sethu esiphelele kini mayelana nazo zonke izimangalo ezivela kulesi noma ezihlobene naLesi Sivumelwano (kuhlanganise njengomphumela wokwephulwa kwenkontileka, ukona, ukunganaki, ngaphansi komthetho, noma ngenye indlela) sizokhawulwa enanini eliphelele lokufakwayo kususwe okukhishwayo esikhwameni semali yenu ngosuku lapho isizathu sesenzo savelela.
14.4. Ngokulandela Isigaba 14.1, uma sinikeza ulwazi, izindaba, ukuphawula kwemakethe, noma ucwaningo kuWebhusayithi yethu noma kuzinqubo zonke zokuxhumana, kuhlanganise nama-newsletter, nakuba sithatha izinyathelo ezifanele ukuqinisekisa ukunemba kwalolu lwazi, ngeke sibe nesibopho ngayiphi ukulahlekelwa (kungakhathaliseki ukuthi kungokuqondile noma kungaqondakali, noma kuvela ngomphumela wokwephulwa kwenkontileka, ukona, ukunganaki, ngaphansi komthetho, noma ngenye indlela) enikulahlekelwe okuvela kunoma yikuphi okungenembi noma iphutha kulwazi olunikeziwe noma njengomphumela wokuthi nithathe noma ningathathi isinyathelo esisekelwe kulolu lwazi. Uma nifuna kusebenzisa lolu lwazi ukunisiza ezinqumweni zenu zokutshala imali, nikwenza lokho ngengozi yenu uqobo. Lesi sigaba sisebenza ngokulinganayo kuzimpendulo ezikhiqizwa ngu-Amy – nisebenzisa lezo zimpendulo ngengozi yenu uqobo futhi akufanele nizithembele njengesisekelo sanoma isiphi isinqumo sokutshala imali.
14.5. Ngokulandela Isigaba 14.1, ngeke sibe nesibopho ngakunoma yikuphi ukulahlekelwa, ukubambezeleka, noma ukwehluleka okuvela kudivayisi yenu, kusiphequluli, kusixhumi senetha, noma kunoma isikhwama semali sesithathu esingahambisani nezidingo ezibekwe kuSigaba 4.2, noma okuvela kunoma yikuphi ukungahambisani, ukusebenza budedengu, noma ukwehluleka kokuphepha kwaleyo divayisi, isiphequluli, uxhumano, noma isikhwama semali sesithathu okungaphandle kokulawulwa kwethu.
14.6. Ngokulandela Isigaba 14.1, ngeke sibe nesibopho ngayiphi indleko, ukulahlekelwa, noma umonakalo ovela ekwephulweni kwenu kwezivumelwano zelayisensi zesithathu, kuhlanganise nanoma ukusetshenziswa kwezohwebo okungagunyaziwe kokuqukethwe, amashadi, amathuluzi, noma isoftware efinyelelwa noma esetshenziswa ngokuhambisana neziNkundla zethu. Niyavuma ukuthi lokho kuqukethwe kwesithathu kanye nesoftware kunikezwa ukusetshenziswa komuntu ngamunye kuphela, ngaphandle uma ngempela kuvunyelwe ngumhlinzeki osemthethweni wesithathu ngaphansi kwelayisensi eqondile. Ngaphezu kwalokho, sonke isoftware kufanele sisetshenziswe ngengozi yenu uqobo. Ngeke sibe nesibopho ngayiphi ukulahlekelwa kwemali okuvela ekusetshenzisweni kwesoftware sesithathu kuzinkundla zethu Zokuhweba.
15. Ukuqedwa kweSivumelwano
15.1. Ningaqeda Lesi Sivumelwano nganoma isiphi isikhathi ngokusinika isaziso (ngokuvumelana neSigaba 18). Ngemva kokuba nisinike isaziso, kufanele nivale noma yikuphi ukuhweba okuvulekile ngokushesha ngokufanele futhi, kunoma iziphi izimo, ngaphakathi kwezinsuku ezingama-21 (amashumi amabili nanye), ngemva kwalokho sigodla ilungelo lokuvala ukuhweba kwenu esikhundleni senu (ngentengo yemakethe yangaleso sikhathi) ngaphambi kokuvala i-akhawunti yenu ye-Deriv ngokuphelele.
15.2. Singaqeda Lesi Sivumelwano futhi sivale i-akhawunti yenu ye-Deriv nganoma isiphi isikhathi ngokunikeza isaziso sezinsuku ezingama-21 (amashumi amabili nanye) (ngokuvumelana neSigaba 18). Ngemva kokuba sinikeza isaziso, ngeke samukele noma yiziphi iziyalezo ezintsha evela kini. Kufanele nivale noma yiziphi izikhundla ezivulekile ngaphakathi kwezinsuku ezingama-21 (amashumi amabili nanye) kusukela ngosuku lwesaziso, ngemva kwalokho sigodla ilungelo lokuvala ukuhweba kwenu esikhundleni senu (ngentengo yemakethe yangaleso sikhathi) ngaphambi kokuvala i-akhawunti yenu ye-Deriv ngokuphelele.
15.3. Singaqeda Lesi Sivumelwano futhi sivale i-akhawunti yenu ye-Deriv nganoma isiphi isikhathi ngaphandle kwesaziso esandulelayo:
15.3.1. Uma niphelelwa amandla okukhokha izikweletu zenu uma sezifanele ukukhokhwa noma niba nokubhange noma ningabi namandla okukhokha, njengokuchazwa ngaphansi kwanoma umthetho wokubhange noma wokungabi namandla okukhokha osebenzayo;
15.3.2. Uma umqoqi, umhloli, noma umlawuli eqokwa kulo lonke noma kunoma iyiphi ingxenye yebhizinisi noma impahla yenu noma nisuswe esicwilini sezinkampani kwizwe lapho nahlanganiswa khona noma umyalelo wenziwe noma isinqumo sithathwe sokuphothulwa;
15.3.3. Uma nephula ngokubucayi noma itemu yaLesi Sivumelwano;
15.3.4. Uma nenzile ukuphazamisa ngokubucayi kithi noma noma yiphi inkulumo eniyenza kithi iyamanga noma iyadukisa kunoma yiliphi indlela ebalulekile ngesikhathi inikezwa;
15.3.5. Uma nehluleka ukunikeza noma luphi ulwazi oluceliwe yithi ngokuvumelana naLesi Sivumelwano;
15.3.6. Uma sikholelwa ngokufanele ukuthi kukhona ingozi yokuphepha noma yokulawulwa ekuqhubekeni naLesi Sivumelwano nani;
15.3.7. Ngenxa yezizathu ezihlobene nenqubomgomo yethu yangaphakathi;
15.3.8. Uma kudingeka ukuthi senze kanjalo ngomthetho osebenzayo noma ngumlawuli;
15.3.9. Njengoba kubekwe kuzigaba 5.3, 7.7, no-7.8 kule Mibandela Jikelele Yokusetshenziswa; noma
15.3.10. Njengoba kubekwe ku-Imigomo Yokuhweba noma ku-Imigomo Yezimali Nokudluliselwa.
Uma siqeda Lesi Sivumelwano ngokuvumelana naLesi Sigaba 15.3, sigodla ilungelo lokuvala ukuhweba kwenu esikhundleni senu (ngentengo yemakethe yangaleso sikhathi) ngaphambi kokuvala i-akhawunti yenu ye-Deriv ngokuphelele.
15.4. Uma Lesi Sivumelwano siqedwa:
15.4.1. Sigodlela ilungelo lokususa ku-akhawunti yenu zonke izimali ezisasele ezifanele zikhokhelwe kithi;
15.4.2. Sizobuyisela kini ngaphandle kokulibazisa okungadingekile ibhalansi engenazindleko yanoma yimali esele ku-Wallet yenu, ngokuthi sidlulisele izimali ngqo ku-akhawunti yenu yasebhange noma kunoma iyiphi indlela yokukhokha evelele, ngaphandle uma sinelungelo lokubamba izimali ngaphansi kweSivumelwano noma ngaphansi kwemithetho yasebenzayo (isibonelo, uma sisola ukuthi izimali ziyinzuzo yobugebengu); futhi
15.4.3. Nimele niyeke ngokushesha ukusebenzisa noma ukufinyelela kuWebhusayithi, amaSevisi, kanye nezinkundla, kuhlanganise nanoma isiphi isoftware sabanye abathathi-ngxenye esiqukethwe lapho.
15.5. Ukuqedwa kweSivumelwano lesi akuthinti noma yimuphi umthwalo wemfanelo noma ilungelo lanoma iliphi icala elivele kunaso ngaphambi kokuqedwa.
15.6. Lezi zigaba ezilandelayo zizoqhubeka zisebenza ngemuva kokuqedwa kweSivumelwano: 1 (Isingeniso), 5 (Yazini ikhasimende lenu), 10 (Ama-akhawunti angasebenzi), 11 (Ukufa noma Ukungakwazi), 13 (Iziqinisekiso nezibambiso), 14 (Umthwalo wemfanelo), 15 (Ukuqedwa), 16 (Amalungelo ongqondo), 17 (Izehlakalo ze-force majeure), 18 (Ukuxhumana nathi), 19 (Izikhalazo), 20 (Umthetho olawulayo kanye negunya lezomthetho), kanye no-21 (Okuhlukahlukene).
16. Amalungelo empahla engqondo
16.1. Niyavuma ukuthi wonke amalungelo ongqondo kuWebhusayithi nasezinkundleni akuthi, abazalwane bethu bokubambisana noma abanikezi bethu bamalayisense, kuhlanganise nolwazi oluhlobene nalo lonke, ithekhnoloji, nezinto ezinye, kuhlanganise nasofthiwe yonke, imibono, izindlela, amathekniki, amamodeli, amathempulethi, ama-algorithm, imfihlo yebhizinisi, izinqubo, ulwazi, izinto, amakhodi omthombo, isakhiwo, ukulandelana, uhlelo, izithombe, umbhalo, amagrafikhi, imifanekiso, idatha, kanye nolwazi lobungoti oluqukethwe lapho, zonke izinguquko, ukushintsha, ukubuyekezwa, ukuthuthukiswa, ukwenziwa ngcono, nemisebenzi evela kulokho, kanye nawo wonke amadokhumenti nezincwadi zokusebenzisa ezihlobene.
16.2. Niyavuma ukuthi amalungelo ongqondo kuWebhusayithi nasezinkundleni zethu anikwa ilayisense (akuthengiswe) kini ngaphansi kweSivumelwano lesi kuphela, futhi ukuthi aninalo noma iliphi elinye ilungelo, isikhundla, noma intshisekelo, kuma noma mayelana namalungelo ongqondo kuWebhusayithi nasezinkundleni.
16.3. Anisona ukwenza okulandelayo ngokuphathelene newebhusayithi, izinkundla, noma iyiphi ingxenye yazo, kanye nanoma isiphi isoftware sabanye abathathi-ngxenye esiqukethwe lapho:
16.3.1. Ukwenza i-reverse engineering, ukuhlukanisa, noma ukuzama ngenye indlela ukuthola ikhodi yomthombo, ngaphandle uma umthetho uvumela lokho ngokusobala kanye nangaphandle kwanoma iyiphi ikhodi eyaziswa esidlangalaleni ngesisekelo se-open source;
16.3.2. Ukukopisha, ukushintsha, noma ukuhumusha noma iyiphi yezinto;
16.3.3. Susa noma yiziphi izexwayiso zobunini;
16.3.4. Ukweqa noma imiphi imikhawulo yobuchwepheshe noma ukuvula noma iziphi izici ezivaliwe; noma
16.3.5. Ukusebenzisa lezi mikhiqizo ngenjongo yokuthuthukisa izici noma imisebenzi ephikisana nazo.
16.4. Niyavuma ukuthi igama elithi “Deriv” kanye nologo lwe-“Deriv” yimiphumela yohwebo ebhalisiwe.
16.5. Nimele nifune imvume yethu ebhalwe ngaphambilini ukuze nikopishe futhi nisabalalise izinto zethu ngenjongo engekwezohwebo, futhi sizonika imvume yethu kuphela ngesimo sokuthi ikhophi ngayinye yezinto leyo ihlale ingaguqukile.
16.6. Ukukopisha noma ukusabalalisa izinto zethu ngenjongo yezohwebo noma ngenxa yesinxephezelo saluphawu, nimele (a) nithole imvume yethu ebhalwe ngaphambilini kanye (b) niqinisekise ukuthi zonke amakhophi zifaka lesi saziso endaweni ebonakala kahle: “Copyright Deriv 2026. All rights reserved”.
16.7. Sicela niqaphele ukuthi uma nixhumana nathi ngeziphakamiso zokushintsha nokwenza ngcono iWebhusayithi noma izinkundla zethu, singenza izinguquko ngokususela eziphakamisweni zenu, kodwa asiphoqwe ukwenza lokho. Noma iziphi izinguquko noma ukwenziwa ngcono kuWebhusayithi noma izinkundla okususelwa kumbono wenu kuzoba ingcebo yethu neyabanikezi bethu bamalayisense kuphela.
17. Izigameko ze-force majeure
17.1. Izehlakalo ze-force majeure yizehlakalo ezingaphandle kokulawulwa nguyimuphi walamacala futhi ezingabonakali ngokunengqondo ngaphambilini. Zingahlanganisa:
17.1.1. Noma iyiphi impi, isenzo sombuso noma sohulumeni, isenzo sobuphekula, umlilo, isiteleka, isiyaluyalu, ukungapheli kahle kwesizwe noma isenzo semboni;
17.1.2. Izinhlekelele zemvelo njengezikhukhula, izivunguvungu, ukuzamazama komhlaba, kanye nezivunguvungu ezinamandla (hurricanes);
17.1.3. Izimo eziphuthumayo zempilo yomphakathi okuyinto evelele kuzwelonke noma emhlabeni wonke, izifo ezithathelana, noma izifo ezibhebhethekayo emhlabeni wonke;
17.1.4. Ukumiswa, ukuvalwa, noma ukwenziwa kuhulumeni kwe-exchange;
17.1.5. Noma yisiphi isenzo noma umthetho owenziwe uhulumeni noma inhlangano noma igunya eliphezu kwezinye izinhlangano esikholelwa (ngokucabangela okufanele) ukuthi kusivimbela ukugcina imakethe ehlelekile noma ukubekwa kwemingcele noma imibandela engajwayelekile nguhulumeni kunoma iyiphi i-instrument kanye/noma i-derivative yayo kuma-Platform ethu;
17.1.6. Ukwehluleka kwezobuchwepheshe ekudluliseni, ekuxhumaneni, noma ezinsizeni zekhompyutha, ukwehluleka kwamandla kagesi, noma ukwehluleka kwezinto zombane noma izinto zokusebenza;
17.1.7. Ukwehluleka kwayiphi inhlangano yesithathu (okuhlanganisa umhlinzeki, umhlinzeki we-liquidity, umlamuleli wesibopho, umenzeli, umgcinimafa, imakethe, indlu yokucwaninga, noma inhlangano yezokulawula) ukugcwalisa izibopho zayo noma ukuhlinzeka izinsiza zayo kithi;
17.1.8. Isehlakalo esiphazamisa imakethe ngokubalulekile, okuhlanganisa ukuvalwa phambi kwesikhathi kokuhweba emakethe ethize;
17.1.9. Izinguquko eziyeqisa (ezikhona noma ezilindelekile ngokufanele) entengweni, ukuhlinzekwa, noma isimo sentengo yanoma yimuphi umkhiqizo; noma
17.1.10. Izinye izehlakalo ezingalindelekile, ezingabhekwa phambili, nezingacatshangwa phambili ezingeyi zentando yabahlanganyeli.
17.2. Ngeke sibe nesibopho sanoma ukuphuzelayo noma ukwehluleka ekugcwalisweni kwanoma yisiphi isibopho sethu ngokuvumelana nale Sivumelwano uma loku kubangelwa isehlakalo se-force majeure.
17.3. Uma sinquma ukuthi isehlakalo se-force majeure sikhona, singase, ngaphandle kwesaziso nanoma nini, ngokucabangela okufanele, sithathe isinyathelo esinye noma amaningi alandelayo:
17.3.1. Shintsha amahora okuhweba kunoma iyiphi i-transaction ethize;
17.3.2. Nciphisa i-leverage;
17.3.3. Shintsha izidingo zenu ze-margin, okungase kusho ukuthi kudingeka nihlinzeke i-margin eyengeziwe;
17.3.4. Nciphisa ukutholakala kwemiyalelo eningayinikeza ngokuphathelene nokuhweba;
17.3.5. Yenze zingasasebenzi zonke izikhundla ezivuliwe zama-instrument athintekile; noma
17.3.6. Vala noma iziphi noma zonke izikhundla zenu ezivuliwe entengweni esiyibheka (ngokucabangela okufanele) njengefanele.
17.4. Uma sithatha noma zisiphi lezi izinyathelo, ngokuhambisana noKlozi 14.1, ngeke sibe nesibopho kini ngokulahlekelwa kwanoma iyiphi imali.
18. Ukuxhumana nathi
18.1. Ningaxhumana nathi nge-online chat, WhatsApp, noma Amy. Nizothola amabhutini okufinyelela ngokushesha kuWebhusayithi yethu. I-Amy iyinhlelo lokuzenzakalela etholakala ngemibuzo yosizo olujwayelekile — uma nifisa ukukhuluma nelungu lethimba lethu, ningacela i-live agent nganoma siliphi isikhathi.
18.2. Sizibophezele ukuxazulula umbuzo wenu ngesikhathi esisheshisayo esingenakwenziwa futhi siyabonga ukubekezela kwenu ngokusinikeza isikhathi sokuxazulula lolu daba.
18.3. Uma singakwazi ukuxazulula umbuzo wenu noma nizizwa ukuthi impendulo yethu ingeyanelisi, ningasithumela isikhalazo esisemthethweni ngokulandela inqubo echazwe kuKlozi 19 (Izikhalazo) ngezansi.
18.4. Kuyimpendulo yenu ukuqinisekisa ukuthi niyakwazi ukuthola ama-imeyili esiwathumela kini.
18.5. Noma yisiphi isaziso noma ukuxhumana okudingekayo noma okuvunyelwe ukuthi kunikezwe ngaphansi kwalesi Sivumelwano kufanele kube ngokubhaliwe futhi kuyothathwa njengokuthi kuthunyelwe ngendlela efanele, kwanikezwa, kwalethwa, futhi kwatholakala uma kuthunyelwe kukheli le-imeyili lomuntu ozokuthola. Ngenjongo yalesi sigaba, “Izinsuku Zebhizinisi” kusho izinsuku zebhizinisi esifundazweni lezomthetho lapho sibhaliswe khona (bheka iSigaba 1.1). Noma yisiphi isaziso esithunyelwe nge-imeyili sizothathwa njengokuthi sitholakele ngosuku Lwebhizinisi olulandelayo ngemva kosuku esithunyelwe ngalo. Uma usuku okuthathwa ngalo ukuthi isaziso sitholakele kungesona uSuku Lwebhizinisi, khona-ke isaziso sizothathwa njengokuthi sitholakele ngosuku Lwebhizinisi olulandelayo.
19. Izikhalazo
19.1. Sizibophezele ekuqinisekiseni ukuthi izikhalazo ziphathwa ngokushesha nangobulungiswa.
19.2. Uma nifisa ukufaka isikhalazo mayelana namaSevisi ethu, ningakwenza lokho ngokuthumela imininingwane kanye nobufakazi obuhlobene nesikhalazo senu kithi ku-complaints@deriv.com. Sizovuma ukutholwa kwesikhalazo senu nge-imeyili, sihlole isikhalazo senu, bese sinithumela impendulo yokugcina ngaphakathi kwezinsuku zebhizinisi ezingu-15 kusukela ngosuku isikhalazo esitholwe ngalo. Ukuze nithole ulwazi olwengeziwe, sicela nifunde Inqubomgomo yethu yezikhalazo.
20. Umthetho olawulayo nesigaba sobulawuli
20.1. Lesi Sivumelwano kanye nanoma yimiphi imibango evela, ehlobene nayo, noma ephathelene nokuchazwa kwalesi Sivumelwano (kuhlanganise nemibango engekho ngaphansi kwesivumelwano) izolawulwa yimithetho yesigaba sobulawuli saloyo enenza naye isivumelwano, njengoba kulandelayo:
20.1.1. Deriv (BVI) Ltd: British Virgin Islands;
20.1.2. Deriv Investments (Cayman) Limited: Cayman Islands;
20.1.3. Deriv (Mauritius) Ltd: Mauritius;
20.1.4. Deriv (V) Ltd: Vanuatu;
20.1.5. Deriv (FX) Ltd: Federal Territory of Labuan (Malaysia);
20.1.6. Deriv Solutions (Panama) SA: Panama;
20.1.7. Deriv Capital International Ltd: eSamoa; noma
20.1.8. Deriv (SVG) LLC: Saint Vincent and the Grenadines.
21. Okuhlukahlukene
21.1. Lesi Sivumelwano simele isivumelwano esiphelele phakathi kwenu nathi futhi siyangenela zonke izivumelwano zangaphambilini, izithembiso, izifungo, kanye nezimelo (nokuba zibhaliwe noma zikhulunyiwe) ezihlobene nesihloko sazo.
21.2. Uma noma yiliphi ilungiselelo lalesi Sivumelwano litholakala lingasebenzi noma lingeke lisetshenziswe inkantolo noma inhlangano yokuphatha enamandla omthetho afanelekile, ukungasebenzi noma ukungasetshenziswa okunjalo ngeke kuthinte amanye amalungiselelo alesi Sivumelwano, azohlala esebenza ngokugcwele.
21.3. Uma sehluleka ukugcizelela ukuthi nigcwalise noma yiziphi izibopho zenu ngaphansi kwalesi Sivumelwano, noma uma singaqiniseki amalungelo ethu phezu kwenu, noma uma sibambezela ukwenza njalo, lokho ngeke kusho ukuthi sesiyekile amalungelo ethu phezu kwenu futhi ngeke kusho ukuthi aniphoqelekile ukuthi nithobele lezo zibopho. Uma siyeka iphutha lenu, sizokwenza lokho ngokubhaliwe kuphela, futhi lokho ngeke kusho ukuthi sizoyeka ngokuzenzakalelayo noma yiliphi iphutha lenu elizayo.
21.4. Singanikela noma yimaphi noma wonke amalungelo ethu ngaphansi kwalesi Sivumelwano kumuntu wesithathu.
21.5. Anisho ukunikela noma yimaphi noma wonke amalungelo enu ngaphansi kwalesi Sivumelwano kumuntu wesithathu ngaphandle kwemvume yethu ebhaliwe ngaphambilini.
