Lo mqulu ubeka imigomo neminxa esebenza kuzimali zenu nasekudluliseleni kwemali, ezicelweni zenu zokubuyiselwa kwemali ekhokhiwe nokutholwa kwayo, ama-bonus esingase siniphe wona, kanye nezinsizakalo ze-Deriv P2P. Lo mqulu wakha ingxenye yesivumelwano esiphakathi kwenu ne-Deriv futhi kufanele ufundwe kanye ne- Imigomo Ejwayelekile Yokusebenzisa yamakhasimende ("Imigomo Ejwayelekile"). Noma yimiphi imigomo echaziwe esetshenziswa kule migomo yezimali nokudluliswa kwemali izoba nencazelo enikezwe kuyo Kwimigomo Ejwayelekile.
1. Imithetho nemikhawulo
1.1. Akufanele nisebenzise i-Wallet yenu njengesisebenzo sebhange. Faka imali ku-Wallet yenu uma kuphela nihlose ukuhweba.
1.2. Akufanele nifake futhi nikhiphe imali ningenzi ukuhweba okulinganiselana nezinani enizifakile nenizikhiphile. Uma nenza kanjalo, singase, ngaphandle kwesaziso, silungise i-akhawunti yenu ukubuyisela noma yikuphi okulahlekile okudalekayo futhi singase, ngokubona kwethu, simise okwesikhashana noma sivale i-akhawunti yenu. Ukuze kucace, amalungelo ethu ngaphansi kweSigaba 1.2 akashintshi ngayo yoqomo Intengo yefakwa ngaphansi kweSigaba 2.10 seMibandela Evamile, futhi noma iyiphi Intengo enjalo akusilo isinyathelo sokulungisa ukephulwa kwesi Sigaba.
1.3. Sigodlela ilungelo lokunqaba imikhokhiselo yenu ngaphandle kwesaziso.
1.4. Ngeke sikhokhe inzalo kuyoba yiyiphi imali eniyifaka ku-account yenu.
1.5. Kumele nigcine ibhalansi ye-Wallet yenu ingaphansi kwemali ephezulu kakhulu engagcinwa ku-Wallet. Kumele nikhiphe imali ukugwema ukwedlula umkhawulo we-Wallet yenu.
1.6. I-account yenu ye-Deriv ingase ibe nomkhawulo ku:
1.6.1. Inani noma usayizi wezokuhweba eningase niziqale ngokuphathelene ne-account yenu; kanye no/noma
1.6.2. Inani noma inani lemali lemali noma impahla (kuhlanganise nempahla ye-virtual) eningase nidlulisele ku-account yenu noma nikhiphe ku-account yenu,
ngayinye iwuhlu esikhathini esithile (isibonelo, ngosuku). Umkhawulo osebenzayo ukhonjiswa ku-account yenu ye-Deriv.
1.7. Sigodla ilungelo lokushintsha noma umkhawulo wezokuhweba osebenzela ku-account yenu nganoma isiphi isikhathi ngokuzibonela kwethu okuphelele.
1.8. Ngeke sisike noma siyitshale imali esekuWallet yenu egameni lenu.
1.9. Nizibophezele nodwa futhi ninomthwalo wemfanelo wokufaka noma ukukhipha imali ku-Wallet yenu.
1.10. Ningasebenzisa noma yiziphi izindlela zokukhokha ezitholakalayo ukufaka imali ku-Wallet yenu. Asihlangene nanoma yimuphi umhlinzeki wendlela yokukhokha.
1.11. Kumele nicele ukukhipha imali ngokusebenzisa indlela efanayo yokukhokha enayisebenzisa uma nifaka imali.
1.12. Izindlela zokukhokha ezitholakalayo zingashintsha nganoma isiphi isikhathi. Imibandela yokusebenzisa izindlela zokukhokha nayo ingashintsha. Umthwalo wemfanelo wenu ukuhlala nazi ukuthi yiziphi izindlela zokukhokha enizitholakalayo kanye nemibandela yokuzisebenzisa.
1.13. Uma nisebenzisa noma yimuphi umhlinzeki wesevisi wesithathu ngenjongo enjalo, kuhlanganise, kodwa ngaphandle kokukhawulwa, ekwenzeni noma kuziphi izinkokhelo noma ukukhipha imali, kuyoba umthwalo wenu wemfanelo wodwa ukuqinisekisa ukuphepha kwe-account yenu.
1.14. Ningadlulisa phakathi kwezinhlobo ezahlukene zemali ku-Wallet yenu. Sicela niqaphele ukuthi ukulungiswa kwe-akhawunti yenu ngokusizakala kwethu kungasebenza ekudluliseleni phakathi kwezinhlobo ezahlukene zemali. Ukulungiswa okunjalo kwakha Inketho njengoba kuchaziwe ku-Clause 2.10 ye- Migomo Ejwayelekile.
1.15. Amazinga okushintshaniswa kwemali asebenza kwizokuhweba abekwa ngabahlinzeki besithathu njengamazinga asebenzayo emakethe ngesikhathi sokuhweba futhi angase ahluke isikhathi ngesikhathi. Lawa mazinga asekelwe kumali yasendaweni noma imali enikhethe ku-Wallet yenu.
1.16. Ningadlulisela imali phakathi kwama-Wallet enu kanye ne-account zenu zokuhweba.
1.17. Inani lephothifoliyo yenu, elikhonjiswa ngo-USD, ngukulinganisela kuphela. Limele isamba sebhalansi ye-Wallet yenu kanye nenani elisebenzayo emakethe lamanje lezikhundla zenu ezivulekile, eliguqulwe luya kuba-USD ngezinga elisebenzayo emakethe.
1.18. Akumele nabelane ngayiphi indlela yenu yokukhokha nelingane elilodwa. Sigodla ilungelo lokuvimbela, ukukhansela, noma ukumisa i-account yenu uma nabelane ngayiphi indlela yenu yokukhokha nelingane elilodwa.
1.19. Akumele neze nithathe izikweletu ukufaka imali ku-account yenu.
1.20. Kumele nilandele noma yiziphi izilawuli zemali, ezokushintshaniswa, noma ezemalimboni ezisebenza kuzindawo zenu zasekhaya.
1.21. Ukufakwa kwemali kwempahla ye-virtual
1.21.1. Ningafaka impahla ye-virtual esekelwayo kukheli elihlukile lokufaka imali esinikeza lona ngenjongo yokwenza kanjalo.
1.21.1.1. Ukweqa isixhumi esijwayelekile se-cashier (ukuqala, ukudlulisa, noma ukuphothula idiphozithi ngqo ku-adrese ye-payment service provider (PSP) yangaphandle noma ku-wallet yeNkampani ngaphandle, noma ngokweqa, inqubo yesinyathelo-ngesinyathelo esisemthethweni yetransaction enikezwa ngaphakathi kusixhumi somsebenzisi senkundla) kuthathwa njengokwephulwa kwale mibandela.
1.21.1.2. Uma kwenzeka itransaction ye-cashier eqiwe (njengoba kuchaziwe ku-Clause 1.21.1.1), sigcina ilungelo lokuthi, ngokubona kwethu kuphela, senqabe ukufaka imali ku-akhawunti yenu noma siyifake kuphela uma sesanelisekile ngomthombo nobunikazi bemali. Ukuhambisa ubufakazi besithenjwa, obuphindiwe, obuhlanganyelwe, noma obusetshenziswe kabusha bokudluliswa noma ama-transaction hash — kungakhathaliseki ukuthi kusu-akhawunti eyodwa noma kuma-akhawunti amaningi — kungukwephula le Mibandela. Uma lokhu kwenzeka, sigcina ilungelo lokuqeda wonke ama-akhawunti ahlobene, sivimbele ukufinyelela okuzayo, futhi sichithe noma iyiphi ibhalansi noma ukukhishwa kwemali okulindile, ngaphandle kwesaziso ngaphambilini.
1.21.2. Kungumthwalo wenu wodwa ukusebenzisa i-adrese yediphozithi elungile kanye nenethiwekhi ye-blockchain elungile. Ukuthumela izimpahla ku-adrese engafanele noma kunethiwekhi engasekelwa (itransaction ye-cross-chain) kuzoholela ekulahlekeni okungapheli kwalezo zimpahla, futhi asiphenduli ngokulahlekelwa okunjalo.
1.21.3. Ezinye izimo ezingaba khona zokulahlekelwa lapho kwenziwa idiphozithi yempahla ye-virtual zihlanganisa:
1.21.3.1. Ama-transaction enethiwekhi engafanele (ukusebenzisa inethiwekhi engahambisani netransaction);
1.21.3.2. Amaphutha okukhetha i-smart contract (amaphutha ekukhetheni noma ekusebenziseni ama-smart contract); noma
1.21.3.3. Ukukhokha kancane kunokudingekayo (ukuqala idiphozithi kodwa kudluliswe imali engaphansi kwenani elidingekayo).
1.21.4. Lezi zingozi zivela emvelweni yethekhnoloji ye-blockchain kanye nasezinsizeni zabathathu ezibamba lama-transaction. Njengoba sinikeza izinsizakalo ze-transaction yezimpahla ze-virtual ngezinkampani zangaphandle, asikwazi ukulawula noma ukusiza ekubuyiseni imali elahlekile kulezi zimo. Kungumthwalo wenu ukuhlola ngokucophelela yonke imininingwane yetransaction ngaphambi kokwenza idiphozithi. Uma kwenzeka idiphozithi ye-cross-chain, sigcina ilungelo lokucela ukuthi nisikhokhele noma yikuphi ukulahlekelwa uma sikhetha ukuzama ukubuyisa imali.
1.21.5. Idiphozithi yenu izofakwa ku-akhawunti yenu uma isithole inani elidingekayo lezinqinamba zenethiwekhi (network confirmations).
1.21.6. Sizokwenza ukuqapha kwetransaction kumadiphozithi, okuhlanganisa nokusebenzisa ukuhlaziywa kwe-blockchain kwabathathu ("Ukuhlolwa kwe-KYT"). Sigcina ilungelo lokunqaba amadiphozithi avela kuma-adrese amakiwe njengangaphandle kwesilinganiso sethu sengozi esamukelekile.
1.22. Ukukhishwa kwemali yempahla ye-virtual
1.22.1. Ningacela ukukhipha izimpahla ze-virtual ezisekelwayo ku-adrese ye-wallet yangaphandle esebenzayo.
1.22.2. Kungumthwalo wenu wodwa ukuqinisekisa ukuthi i-adrese yokukhipha imali eniyinikezayo ilungile futhi ihambisana nenethiwekhi efanele. Asiphenduli ngakho noma yikuphi ukulahlekelwa okuvela ekukhishweni kwemali ku-adrese engafanele noma engahambisani.
1.22.3. Ukukhishwa kwemali kuncike ekuhlolweni kokuphepha kanye nenqubomgomo yethu yokulwa nokugezwa kwemali, okuhlanganisa nokuqapha kwetransaction kusetshenziswa Ukuhlolwa kwe-KYT. Sigcina ilungelo lokuvimbela ukukhishwa kwemali kuma-adrese amakiwe njengangaphandle kwesilinganiso sethu sengozi esamukelekile.
1.22.4. Nizibhekele izindleko zenethiwekhi ezisebenzayo (isibonelo, izindleko zesevisi, izindleko zokuqhuba izinqubo, noma izindleko zokukhipha, njengoba kuxhunywe nge-Platform). Sigcina ilungelo lokufaka ushintsho ku-akhawunti yenu ngokuphathelene nokukhishwa kwezimpahla ze-virtual ukuveza izimo zenethiwekhi ngesikhathi sokukhipha. Lokhu kungokuphawula, futhi kwahlukile, kunoma iyiphi i-Charge eyavezwa ngaphansi kweSigaba 2.10 se-Mibandela Ejwayelekile.
1.22.5. Isikhathi esithathwa yimali ekhishiwe ukuba ibonakale ku-wallet yenu izoncika ezikhathini zokucubungula zenethiwekhi ye-blockchain efanele.
1.23. Ukubambezeleka kokubonakala kweminikelo noma ukukhishwa kwemali ku-akhawunti yenu kungenzeka ngenxa yezinkinga zobuchwepheshe noma izimo ezingalindelekile esingenazo zibopho ngazo. Ezinye izenzakalo zingadinga isikhathi esengeziwe sokucutshungulwa, kuhlanganise nezithunyelwe ngaphandle kwamahora ejwayelekile ebhizinisi. Uma nihlangabezana nokubambezeleka okunjalo noma nithola izinkinga zobuchwepheshe, xhumana nethimba lethu losekelo nge-live chat ukuthola usizo.
1.24. Niyavuma ukuthi, ukukhishwa kwemali okwenziwe ngekhadi noma ngokudluliswa kwebhange, isikhathi esithathwa yimali ukuba ibonakale ku-akhawunti yenu sizoncika ezikhathini zokucubungula zebhange lenu. Ukukhishwa kwemali ye-cryptocurrency, isikhathi esithathwa yimali ukuba ibonakale ku-wallet yenu sizoncika ezikhathini zokucubungula ze-blockchain efanele.
2. Ama-bonus nokukhushulwa
2.1. Singase, ngokubona kwethu kuphela, sinikeze amabhonasi noma ezinye izikhuthazo zokukhangisa kumaklayenti afanelekile. Ukufaneleka kungase kukhawulelwe ngokwesifunda, isimo se-akhawunti, isiteshi sokutholakala, isimo sokuqinisekiswa, indlela yokukhokha, inani lediphozithi, umsebenzi wokuhweba, noma yiziphi ezinye izinto esizinqumayo.
2.2. Amabhonasi awatholakali kuwo wonke umuntu futhi angase anikezwe izikhathi ezikhawulelwe kuphela. Singase sishintshe, simise okwesikhashana, noma sihoxise noma yiliphi ibhonasi noma nini.
2.3. Ngaphandle kokuthi kushiwo ngenye indlela ku-Promotion Terms ezisebenzayo, imali yebhonasi ifakwa ku-Wallet yenu.
2.4. Imali yebhonasi ayikwazi ukukhishwa. Ukukhishwa kwemali kungase kukhawulelwe kuze kube nihlangabezana nemibandela ebekwe ku-Promotion Terms ezisebenzayo.
2.5. Imibandela yebhonasi ingase ihlanganise izidingo zevolumu yokuhweba. Sizochaza ukuthi ivolumu yokuhweba ibalwa kanjani ku-Promotion Terms futhi singase sikhiphe ama-transaction esibona ngokunengqondo njengokuhlukumeza, okulinganiselana, noma okuhloswe ngokuyinhloko ukwanelisa lesi sidingo.
2.6. Uma sisola ngokunengqondo ukuthi kukhona ukusetshenziswa kabi, ukuziphatha okwenqatshelwe, noma ukwephulwa kwesiVumelwano, singasusa ibhonasi, sichithe inzuzo ehlobene nayo, sinqabele ukukhishwa kwemali, futhi sithathe noma yisiphi esinye isenzo esivunyelwe ngaphansi kwesiVumelwano.
3. Inqubomgomo yokubuyisela imali
3.1. Sinikeza izixazululo eziningi zabathengisi kanye nabahlinzeki benkonzo yokukhokha ukwenza izinkokhelo ku-inthanethi. Nizokhokhiswa ngesikhathi, noma ngokushesha ngemuva, kokwenza ukuthengiselana kwenu. Niyavuma ukuthi nizokhokhela wonke amatrade enikuthengayo nganoma yiziphi izixazululo zabathengisi noma abahlinzeki benkonzo yokukhokha ezitholakalayo.
3.2. Konke ukuthengiswa kwamatrade kuphelele. Asibuyiseli intengo ekhokhiwe yokungena etredeni uma itrade yenziwe.
3.3. Ngenxa yemvelo engenakuguqulwa yokuthengiselana kwe-blockchain, asinikezi ukubuyiselwa kwemali ezinkokhelweni ze-asethi ze-virtual ezenziwe kakade. Lokhu kusebenza ngaphezu kweSigaba 3.2, futhi kungakhathaliseki ukuthi ukuthengiselana kuyi-"trade" ngokwenjongo yalesi siVumelwano noma cha.
3.4. Uma itrade ingatholakali ngemuva kokuba ukuthengiselana sekwenziwe kodwa ngaphambi kokuba itrade yenziwe, ningase nicele ukubuyiselwa kwentengo ekhokhiwe. Sigcina ilungelo lokwamukela noma ukwenqaba isicelo senu ngemuva kokuphenya isikhalo senu.
3.5. Uma izinkinga zobuchwepheshe zivimbela ukwenziwa kwetrade, isibonelo, uma kwenzeka ukuphazamiseka kuma-data feed esingakwazi ukukulungisa ngokushesha, sigcina ilungelo lokubuyisela imali noma ukuhoxisa itrade. Kuzinkokhelo ze-asethi ze-virtual, leli lungelo lisebenza kuphela lapho ukuthengiselana kungakaqinisekiswa kusizinda sohlelo lwe-blockchain olufanele; uma sekuqinisekisiwe, ukuthengiselana akusenakuguqulwa, futhi iSigaba 3.3 siyasebenza.
3.6. Noma yisiphi isicelo sokubuyiselwa kwesibekelo kuma-akhawunti asasebenza sizokwenqatshwa ngokuzenzakalelayo. Uma sesivalile, sivimbele, noma simise i-akhawunti yenu ngayo yonke isizathu, ningase nicele ukubuyiselwa kwesibekelo senu. Sigcina ilungelo lokwamukela noma ukwenqaba isicelo senu ngemuva kokuphenya isikhalo senu.
4. Ukubuyiselwa Kwemali Ngemuva (Chargebacks)
4.1. Uma nifaka imali ngekhadi lesikweletu noma ngekhadi lokukhokha, niyavuma ukuxhumana nathi nge-live chat ngaphambi kokufaka isicelo se-chargeback noma isicelo sokubuyiswa kwemali ukuze sizame ukunibuyisela imali.
4.2. Uma kukhona isaziso se-chargeback, isexwayiso senkohliso, noma isicelo sokubuyiswa kwemali esivela kumhlinzeki wenu wenkokhelo, sigcina ilungelo lokuqeda lesi siVumelwano ngaphandle kwesaziso esandulelayo.
4.3. Niyazibophezela ekusikhokheleni noma yiziphi izindleko esingase sizihlangabezane nazo ngenxa yesaziso se-chargeback, isexwayiso senkohliso, noma isicelo sokubuyiswa kwemali. Kumele nikwenze lokhu ngaphambi kokuba sisuse noma yimuphi umkhawulo obekwe ku-akhawunti yenu.
4.4. Sigcina ilungelo lokubambelela okwesikhashana engxenyeni noma kuyo yonke ibhalansi ye-akhawunti yenu, isikhathi esifinyelela kuzinsuku eziyi-180, uma sithola isaziso se-chargeback, isexwayiso senkohliso, noma isicelo sokubuyiswa kwemali esihlobene ne-akhawunti yenu. Lokhu kubambelela kunikeza isikhathi sokuphenya zonke izinkokhelo, futhi kuzovikela i-Deriv engozini yezimali yanoma yimiphi ama-chargeback ahlobene aqalwa abanikazi bamakhadi ngamabhange abo phakathi naleso sikhathi.
5. I-Deriv P2P
5.1. Izikhangiso
5.1.1. Nigunyazwe ukuthumela izikhangiso ze-Deriv P2P kuphela uma sivumele ngaphambili ngokulandela inqubomgomo yethu ethi “Azi Ikhasimende Lakho” (bhekani Mibandela Ejwayelekile Yokusetshenziswa ukuthola ulwazi oluthe xaxa).
5.1.2. Sinelungelo lokunqabela inani lezikhangiso enizishaya ku-inkundla yethu noma ukususa izikhangiso zenu, isibonelo, ezimweni zokusolwa ngokuziphatha okungafanele noma umsebenzi wenkohliso, kodwa futhi nakuzo noma yiziphi ezinye izimo esizibona zidingekile.
5.1.3. Sigcina ilungelo, ngokuzibonela kwethu kuphela, lokuguqula, ukususa, noma ukwabela kabusha noma yimuphi igama lomsebenzisi elisetshenziswa ku-Deriv P2P uma lingqubuzana nezinqubomgomo zethu noma amagama abanye abasebenzisi, noma uma sithola ukuthi lingase libangele ukudideka, ukuzenza umuntu omunye, noma ukusetshenziswa kabi okunye.
5.1.4. Lapho nithumela izikhangiso, kuyanconywa ukuthi nihlale nisebenza futhi nitholakale ukuze nisabele ku-oda abekwe ngenxa yezikhangiso zenu; ngaphandle kwalokho, noma yimuphi umbango ohlobene nokuthengiselana ungase uxazululelwe ngokumelene nani. Siyaniluleka ngamandla ukuthi nimise okwesikhashana izikhangiso zenu (zibe zingabonakali okwesikhashana) lapho izimo zingenivumeli ukusabela ku-oda ngesikhathi.
5.1.5. Anivunyelwe ukuthumela izikhangiso ezifanayo (okungukuthi, ukusebenzisa imininingwane efanayo yezwe elifanayo).
5.1.6. Sigcina ilungelo lokuyekisa isikhangiso senu uma kungekho oda elibekwe kulo ngaphakathi kwamahora angamashumi ayisikhombisa nambili (72).
5.1.7. Sigcina ilungelo lokususa isikhangiso senu esingasebenzi ngemuva kwezinsuku ezingamashumi ayisishiyagalolunye (90) kungekho umsebenzi.
5.2. Ama-Oda
5.2.1. Ngokubeka i-oda, nenza isivumelwano esibophezelayo nomthengisi/isikhangisi, futhi niyavuma futhi niyazibophezela kuyo imibandela nemigomo yokuthengiselana njengoba kushiwo esikhangisweni.
5.2.2. Niqonda ukuthi kudingeka nihlale nikhona futhi niphendule isikhathi sonke sokwenzeka kwetransaksheni uma nibeka i-oda.
5.3. Izenzakalo Zokuhweba
5.3.1. Niyavuma futhi niyavumelana nokuthi kuzo zonke izigaba zetransaksheni, nenza itransaksheni nomsebenzisi omunye we-Deriv P2P, futhi sisebenza njengomhlinzeki wezinsiza zobuchwepheshe kuphela, hhayi njengomunye wezinhlangothi kunoma iyiphi itransaksheni. Ngakho-ke, uma kuvela noma iyiphi impikiswano noma impikiswano engase ivele kunoma iyiphi itransaksheni noma eyihlobene nayo, ngeke sibe nesikweletu kini, komsebenzisi omunye, noma kunoma ubani omunye.
5.3.2. Sizothatha izinyathelo ezifanele ukusiza ukwenziwa kwazo zonke izitransaksheni ezisekelwa i-Deriv P2P. Nokho, kungaba khona izikhathi lapho, ngenxa yezizathu ezingaphandle kwamandla ethu okulawula, kuhlanganise ukwehluleka kwe-software, i-hardware, nokuxhumana nge-inthanethi, itransaksheni eniyicelayo ihluleke ukwenzeka ngempumelelo. Niyavuma ukuthi, ngokuvumelekile ngomthetho ngendlela egcwele, asinakho isikweletu nganoma iyiphi indlela kuzitransaksheni ezihlulekile.
5.3.3. Nina ningabantu abanesibopho esisodwa sokuqinisekisa ukuthi noma iyiphi itransaksheni eyenziwayo iqondiswa ku-akhawunti efanele. Sincoma kakhulu ukuthi niqinisekise imininingwane efanele ye-akhawunti kulowo omunye wenu kwitransaksheni futhi nenze ukuhlolwa kwenu ngokwenu ngaphambi kokuqalisa noma kokucela noma iyiphi itransaksheni. Ngokuvumelekile ngomthetho ngendlela egcwele, ngeke sibe nesikweletu nganoma iyiphi ilahleko evela kwitransaksheni eqondiswe ku-akhawunti engafanele ngaphandle kwalapho (a) yenziwa yithi ngaphakathi kwe-Deriv P2P, futhi (b) sihluleka ukusebenzisa imininingwane ye-akhawunti esinikezwe yizinhlangothi zombili.
5.3.4. Imininingwane echazwe umthengisi ku-advert yakhe noma ku-oda izoba nesibopho futhi ilawule itransaksheni. Uma itransaksheni isiqalisiwe, le mininingwane igcina futhi ayikwazi ukuphindwe ixoxwe, iguqulwe, noma yashintshwa nganoma iyiphi indlela. Umthengi nomthengisi akufanele bacele noma bavumelane nanoma iyiphi inguquko emininingwaneni evumelene nayo eboniswa kusikrini sokwenza itransaksheni, futhi ngeke kudingeke kithi ukulandela noma ukuhlonipha noma iyiphi inguquko.
5.3.5. Noma yiluphi ulwazi, kuhlanganise imininingwane yokuxhumana ne-akhawunti, eninikeza lowo omunye wenu kwitransaksheni kunoma yisiphi isigaba sayo nge-advert, i-oda, noma ingxoxo efakwe ngaphakathi, kufanele, ngaso sonke isikhathi, kube iyiqiniso futhi kusakhisekile. Uma noma luphi lwazi enilunikeze lowo omunye wenu kuvela kungelungile noma kungemanga, noma iyiphi impikiswano ehlobene naleyo transaksheni ingase ixazululwe ichasene nani. Uma sinesizathu sokukholelwa ukuthi ninikeze lowo omunye wenu ulwazi olungamanga ngabomu, sigcina ilungelo lokuthatha izinyathelo ngokumelene nani, njengokunciphisa, ukumisa okwesikhashana, noma ukuqeda ukusebenzisa kwenu zonke izinsiza zethu.
5.3.6. Singase sivimbe i-oda isikhathi esingafinyelela ezinsukwini ezingamashumi amathathu (30) uma umthengi eqinisekisa ukuthi ingxenye yakhe yetransaksheni isifezekile, kodwa umthengisi engakuqinisekisi lokho, futhi itransaksheni iphelelwa isikhathi. Kulesi simo, umthengi nomthengisi bazoyaziswa ngokushesha uma itransaksheni isiphelelwa isikhathi futhi bazoba nelungelo lokuphakamisa impikiswano.
5.3.7. Noma iyiphi imali efakwe ku-Wallet yenu nge-Deriv P2P ingakhishwa kuphela nge-Deriv P2P.
5.3.8. Niyavuma futhi niyavumelana nokuthi sizosula ngokuzenzakalela imilayezo kanye nokunamathiselwe okushintshaniswayo nge-chatbox ye-Deriv P2P emva kwezinyanga eziyisithupha (6). Lokhu kuhlanganisa zonke imilayezo yombhalo, amafayela, izithombe, amadokumenti, kanye nanoma iluphi ulwazi olwabiwe ngaphakathi kwe-chatbox. Sincoma ukuthi nilondoloze noma iluphi ulwazi olubalulekile noma amafayela kudivayisi yenu ngaphambi kokuba kuphele inkathi yezinyanga eziyisithupha (6).
5.3.9. Izenzakalo zokuhweba ezidlula nge-Deriv P2P noma nge-Payment Agent zingaba nokulindeleka kwenani lokudlulisa noma i-Charge enye, njengoba kuchazwe kuSigaba 2.10 se-Mibandela Ejwayelekile.
5.3.10. Sigcina ilungelo, ngokubona kwethu kuphela, lokubuyekeza kaningi izitransaksheni ze-Deriv P2P eziphothuliwe ngenjongo yokuqinisekisa ubunyoniso bazo, ukuqinisekisa ukuthobela imithetho esebenzayo, imithethonqubo, kanye nezinqubomgomo zangaphakathi, kanye nokugcina ubuqotho benkundla. Njengengxenye yalobo buyekezo, singase sicele abasebenzisi banikeze ubufakazi noma amadokumenti ahlobene nitransaksheni, kuhlanganise kodwa kungagcini nje kuphela ku-ubufakazi bokukhokha, ubufakazi bokudlulisela imali, imirekhodi yasebhange noma ye-Wallet, kanye nokuxhumana okuhlobene nalokho. Niyavuma ukubambisana ngokushesha nangokugcwele kunoma iziphi lezi zicelo. Lezi zibuyekezo nalezi zicelo zingase zenziwe noma kunini, kuhlanganise ngaphandle kokuba khona kwanoma iyiphi impikiswano, isikhalazo, noma ukubuyiselwa kwemali ehlobene nayo itransaksheni.
5.3.11. Izibopho zomthengisi
5.3.11.1. Kungakhathaliseki ukuthi nithengisa ngokuthumela ama-advert noma ngokubeka ama-oda, ninezibopho ezilandelayo:
5.3.11.1.1. Uma i-advert isithunyelwe, imibandela iba nesibopho futhi ayikwazi ukushintshwa, iguqulwe, noma yashintshwa. Kusesibophweni senu ukuhlola ukuthi imininingwane enifake ku-advert ilungile.
5.3.11.1.2. Kudingeka ukuthi ninikeze umthengi ulwazi oluyiqiniso futhi olusakhisekile ngaso sonke isikhathi, kuhlanganise kodwa kungagcini nje kuphela ku-imininingwane ye-akhawunti, ulwazi lokuxhumana, kanye nanoma yibuphi ubufakazi obengeziwe bobunikazi obuceliwe umthengi, kungakhathaliseki ukuthi kuyi-advert eniyithumelayo, i-oda enilibekayo, noma ingxoxo eninayo nomthengi phakathi noma ngaphandle kwenkundla yethu. Ukunikeza ulwazi olungelungile noma olugugile kuthathwa njengokwephula lesi sivumelwano. Impikiswano izoxazululwa ichasene nani uma nifaka imininingwane ye-akhawunti engalungile noma egugile. Uma sinesizathu sokukholelwa ukuthi ninikeze umthengi imininingwane ye-akhawunti engalungile ngabomu, sigcina ilungelo lokunciphisa, ukumisa okwesikhashana, noma ukuqeda ukusebenzisa kwenu zonke izinsiza zethu.
5.3.11.1.3. Uma umthengi ecela ulwazi noma ubufakazi ukuqinisekisa ubunikazi benu noma imininingwane ye-akhawunti, kudingeka ninikeze umthengi ulwazi oluceliwe. Ukwehluleka ukufeza lesi sicelo kuzonika umthengi ilungelo lokwenqaba ukuqhubeka nitransaksheni.
5.3.11.1.4. Anivumelekile ukushintsha imininingwane ye-akhawunti eninikeza ku-advert yenu noma ku-oda lenu kunoma yisiphi isigaba emva kokuba itransaksheni isiqalisiwe, kungakhathaliseki ukuthi kungaphakathi noma ngaphandle kwenkundla ye-Deriv P2P, kuhlanganise lapho umthengi enikeze imvume yakhe. Uma sihlola impikiswano, sizobhekana kuphela nemininingwane ye-akhawunti yokuqala efakwe ngumthengisi ku-advert noma ku-oda.
5.3.11.1.5. Kungumthwalo wenu wemfanelo ukuqinisekisa ukuthi umhwebo uqediwe ngumthengi ngokuvumelana nemininingwane eniyibekile esikhangisweni senu. Uma seniqinisekisile ukutholakala kwemali, ibhalansi efanele ku-akhawunti yenu ye-Deriv izokhishwa ngokuzenzakalelayo futhi ngokungaguquki iyiwe kumthengi.
5.3.11.1.6. Uma senisiqinisekisile ukuthi umhwebo uqediwe ngumthengi ngokuvumelana nesikhangiso senu, kumele nikuqinisekise lokhu ku-Deriv P2P ukuze ibhalansi efanele ikhishwe iyiwe ku-akhawunti ye-Deriv yomthengi. Ukwehluleka ukwenza kanjalo, lapho kutholakala ukuthi umthengi uqede ingxenye yakhe yomhwebo ngokugcwele nangokunembile, kuzoholela ekutheni impikiswano ixazululwe ngokumelene nani. Ukwehluleka okuphindaphindiwe noma okwenziwe ngabomu ukunikeza isiqinisekiso ngesikhathi esifanele kungaholela ekutheni kubekwe imikhawulo yesikhashana noma yesigcwele ekufinyeleleni kwenu amasevisi ethu.
5.3.11.1.7. Niyavuma ukuthi noma yimiphi imali engeniswayo esetshenziswa izindlela ezingaguqulwa phambili — kuhlanganise kodwa kungagcini kuma-credit namakhadi e-debit (kuhlanganise namakhadi e-Maestro ne-Diners Club), i-ZingPay, i-Neteller, i-Skrill, i-Ozow, kanye ne-UPI — ngeke ibonakale kuSikhwama senu se-Deriv P2P kuze kube emva kwezinsuku ezingu-180 kusukela ngosuku lokufakwa kwemali.
5.3.12. Imithwalo yemfanelo yomthengi
5.3.12.1. Kungakhathaliseki ukuthi nithenga ngokuthumela izikhangiso noma ngokubeka ama-oda ngokuphendula izikhangiso, ninale mithwalo yemfanelo elandelayo:
5.3.12.1.1. Nina nodwa ningabhekene nokuqinisekisa ukuthi noma yimuphi umhwebo uya ku-akhawunti efanele nokuthi imininingwane esetshenzisiwe ihambisana nalena enikezwe umthengisi. Siyaphakamisa ngamandla ukuthi niqinisekise imininingwane efanele ye-akhawunti nomhwebi wenu kanye nokwenza ucwaningo lwenu lwangokwenu ngaphambi kokuqalisa noma yimuphi umhwebo. Ngokuvumelekile emthethweni ngokugcwele, ngeke sibe nomthwalo wemfanelo walo lonke ilahleko ephuma enqubweni yomhwebo eya ku-akhawunti engafanele ngaphandle kokuthi (a) ifezwa yithi ngaphakathi kwe-Deriv P2P, futhi (b) sehluleke ukusebenzisa imininingwane ye-akhawunti esinikezwe yizinhlangothi zombili.
5.3.12.1.2. Nakuba, njengomthengi, ningakwazi ukukhansela umhwebo, ninomthwalo wemfanelo wokusebenzisa inketho yokukhansela ngokunganakekela nangokuzibophezela. Uma sinesizathu sokukholelwa ukuthi senze njalo nikhansele imihwebo njalonjalo ngenhloso engathembekile, singamisa noma siqede i-akhawunti yenu nathi.
5.3.12.1.3. Akufanele niqinisekise ukuqedwa komhwebo uma ingxenye yenu yomhwebo ingakagcwaliswa, njengoba lokhu kuzobhekwa njengokuziphatha okungafanele nokwephula le mibandela. Uma sinesizathu sokukholelwa ukuthi nenze isiqinisekiso esingamanga, noma yimiphi imibango ehlobene nalo mhwebo izoxazululwa iphambene nani. Uma kukhona izizathu zokucabanga ukuthi njalonjalo niqinisekisa ukuqedwa ngaphandle kokugcwalisa ingxenye yenu yomhwebo, sigodla ilungelo lokumisa noma lokuqeda i-akhawunti yenu. Uma kwenzeka niqinisekisa ukuqedwa ngephutha, sicela nazise ithimba lethu losizo kanye nomthengisi ngokushesha.
5.3.12.1.4. Uma senigcwalise ingxenye yenu yomhwebo ngokugcwele nangokunembile, kufanele niqinisekise ukuqedwa ngaphambi kokuba i-oda liphelelwe isikhathi. Uma ningenzi kanjalo, noma yimuphi umbango ohlobene nalo mhwebo ungaxazululwa uphambene nani.
5.3.12.1.5. Ngemuva kokuqinisekisa ukuqedwa ngokucindezela inkinobho efanele, kuyadingeka futhi ukuthi nilayishe ubufakazi obuqinisekisa ukuthi senigcwalise ingxenye yenu yomhwebo.
5.3.12.1.6. Uma umthengisi ecela imininingwane noma ubufakazi ukuqinisekisa ubunikazi benu noma imininingwane ye-akhawunti, kungumthwalo wenu wemfanelo ukunikeza umthengisi ubufakazi obuceliwe. Ukwehluleka ukwenza lokhu kuzonika umthengisi ilungelo lokwenqaba ukuqhubeka nalo mhwebo.
5.3.13. Izinga lokushintshaniswa lentengo eliyaguqukayo
5.3.13.1. Indima yethu ikhawulelwe ekuhlinzekeni nge-market feed kanye nobuchwepheshe obuhlobene namazinga okushintshaniswa kwemali. Asizimiseli noma sibambe iqhaza ekunqumeni la mazinga.
5.3.13.2. Isici se-floating rate sisebenza kuphela emazweni asekela i-market feed ephilayo kanye nezinga lokushintshaniswa kwemali elizinzile.
5.3.13.3. Isici se-floating rate sisetshenziswa ezinhlotsheni ezimbili (2) zemali: ebophekile nengabophekile.
5.3.13.4. Ama-floating rate ku-Deriv P2P abuyekezwa njalo ngehora noma uma kukhona ushintsho olukhulu ezingeni lokushintshaniswa kwemali, noma yikuphi okwenzeka kuqala.
5.3.13.5. Amakhasimende angasebenzisa izinga lokushintshaniswa kwemali le-floating angabona i-market feed lapho beqala ukudala isikhangiso ngokuchofoza inkinobho yokudala isikhangiso. Uma izinga lokushintshaniswa kwemali le-floating lingatholakali, amakhasimende angafaka izinga lokushintshaniswa kwemali njengakuqala.
5.3.13.6. Uma izinga lemakethe lihlukahluka ngaphezu kwama-0.5% ngaphambi kokuba i-oda le-Deriv P2P liqinisekiswe, i-oda lizokwenqatshwa, futhi ikhasimende kumele lidale i-oda elisha.
5.3.13.7. Uma i-feed yemakethe inokulibala okungaphezu kwamahora angama-24 (24), sizozibekela ngokwethu izinga lokushintshanisa imali elifanele.
5.3.13.8. Isikhathi sesihle esingamashumi amathathu (30) ezinsuku sinikezwa sokugcwaliswa kwezikhangiso ze-Deriv P2P ezadalwa ngaphambi kokwethulwa kwe-floating rate. Lezi zikhangiso zizovalwa ngokuzenzakalela ngemuva kokuphela kwesikhathi sesihle. Abakhangisi banalo igunya lokuhlela isikhangiso esivaliwe futhi balivule ngezinga le-floating rate.
5.4. Izikhalazo nezimpikiswano ze-Deriv P2P
5.4.1. Ukuqalwa kombango
5.4.1.1. Noma iyiphi intengiswano ingaba yinkinga engavunyelwana ngayo phakathi nezinsuku ezingama-30 ngemuva kokuphela kwesikhathi sentengiswano. Noma iyiphi inhlangothi entengiswaneni inelungelo lokuphakamisa le nkinga engavunyelwana ngayo. Zonke izinkinga ezingavunyelwana ngazo mayelana nentengiswano kufanele zibikwe kuthimba lethu lokusekela ku-complaints@deriv.com.
5.4.1.2. Ukubuyekeza nokuxazulula izingxabano kungase kudinge ukubuyekeza ukuxhumana okuphakathi komthengi nomthengisi. Uma noma yiliphi inxenye yalokhu kuxhumana kwenzeka kuplatifomu yethu, akubhekwa njengokuxhumana okuyimfihlo. Niyaqinisekisa futhi ninika imvume ngalokhu ukuthi nathi siyingxenye yanoma iluphi ukuxhumana olwenzeka kuplatifomu yethu futhi singakwazi ukungena kukho kanye nokukuphatha ngokuvumelana ne-Nqubomgomo Yangasese.
5.4.1.3. Phakathi nophenyo lombango, singacela elinye noma womabili amaqembu ombango ukuthi anikeze amarekhodi okuxhumana kwawo omunye komunye angakenzeki ohlelweni lwethu.
5.4.2. Ukubuyekezwa kombango
5.4.2.1. Phakathi nokubuyekezwa kombango, ithimba lethu losizo lingase linikeze imiyalelo okudingeka niyilandele. Imiyalelo eninikezwe yona ingase idinge ukuthi ninikeze ubufakazi bokuthi senigcwalise ingxenye yenu yomhwebo, ubufakazi bokuthi senitholile noma anikatholi lokho obekudingekile, ukuqinisekiswa kobunikazi okwengeziwe, ubufakazi besithombe, bomsindo, noma bevidiyo, noma noma yimiphi eminye imibhalo esiyibheka ibalulekile. Ukwehluleka ukulandela imiyalelo kungaholela ekutheni umbango uxazululwe uphambene nani.
5.4.3. Ukuxazululwa kombango
5.4.3.1. Ngalesi senzo niyavuma ukwamukela isinqumo sethu sokugcina kunoma yimuphi umbango we-Deriv P2P eningase nibandakanyeke kuwo.
5.4.3.2. Niyaqonda ukuthi umphumela ojwayelekile, nakuba ungewona wodwa, wokuhwebelana okuphikisiwe ukuthi sikhulula ukuhweba okuphikisiwe kumthengi noma kumthengisi uma kufinyelelwe izici zokuxazulula ukungaboni ngaso linye.
5.4.3.3. Niyavuma ukuthi ukuxazululwa kokungaboni ngaso linye ngokunenzuzo akusibeki ngaphansi kwanoma yisiphi isibopho esisemthethweni sokunikhokhela noma yikuphi ukulahlekelwa noma ukulimala eningase nikuthole.
5.4.3.4. Kumele nitholakale ukuze niphendule isicelo esivela ethimbeni lethu lokusekela mayelana nokuhweba okuphikisiwe.
5.4.3.5. Ukuze kuqinisekiswe isinqumo esifanele nesisheshayo, sihlose ukufinyelela isinqumo ngaphakathi kwamahora ayisithupha (6) kusukela oqalweni kokuxhumana. Nokho, kungaba khona izimo lapho kudingeka uphenyo olunzulu ngenxa yobunkimbinkimbi becala eliphikisiwe noma ukutholwa kobufakazi obusha. Kulezi zimo, kungenzeka ukuthi akuyikwazi ukulandela isikhathi esivamile samahora ayisithupha (6). Ngakho-ke, sigodla ilungelo lokwelula isikhathi sokuxazulula njengoba kubonakala kudingeka ngokususelwa ebunkimbinkimbini nasesikhathini sophenyo oludingekayo ukuze kufinyelelwe isinqumo esifanele nesinobulungiswa. Nizokwaziswa ngokushesha uma kudingeka ukwelulwa, kanye nesikhathi esilinganiselwe sokuqedwa.
5.4.3.6. Uma ithimba lethu lokusekela lingakwazi ukuxhumana nani ngaphakathi kwesikhathi esilinganiselwe, nizothathwa njengabangaphenduli, futhi ukungaboni ngaso linye kuzoxazululwa kumelene nani ngenxa yalesi sizathu kuphela.
5.4.3.7. Uma noma yiliphi iqembu elibandakanyekayo ekuhwebelaneni okuphikisiwe linikeza imininingwane yobuqili noma amadokhumenti obuqili noma lenza izimangalo zamanga noma linganekela ukuphoqelela umphumela othile wokuhwebelana okuphikisiwe, ukungaboni ngaso linye kuzoxazululwa ngokushesha kumelene nalelo qembu.
5.4.3.8. Ukuxazulula ukungaboni ngaso linye ngokunenzuzo komthengi
5.4.3.8.1. Singakwazi ukuxazulula ukuhweba okuphikisiwe ngokunenzuzo kini njengomthengi uma sesisungule okungenani esinye salezi zici ezilandelayo:
5.4.3.8.1.1. Senifezile ingxenye yenu yokuhwebelana ngokuphelele nangokuvumelana nemiyalelo enikezwe ngumthengisi; noma
5.4.3.8.1.2. Umthengisi ube ngophendulanga (ithimba lethu lokusekela alikwazanga ukufinyelela umthengisi okungenani amahora ayisithupha (6)).
5.4.3.9. Ukuxazulula ukungaboni ngaso linye ngokunenzuzo komthengisi
5.4.3.9.1. Niyaqonda futhi niyavuma ukuthi uma nikhulula ibhalansi ehlobene komthengi ngaphambi kokuqinisekisa ukuthi umthengi ufeze ingxenye yakhe yokuhwebelana ngokuphelele nangokunembile, ngeke sibe nesibopho sokubuyisela leyo bhalansi ku-Wallet yenu noma sinikeze noma yiluphi uhlobo lwenhlawulo yesinxephezelo.
5.4.3.9.2. Singakwazi ukuxazulula ukuhweba okuphikisiwe ngokunenzuzo kini njengomthengisi uma sesisungule okungenani esinye salezi zici ezilandelayo:
5.4.3.9.2.1. Umthengi akayifezanga ingxenye yakhe yokuhwebelana noma akayifezanga ngokuphelele;
5.4.3.9.2.2. Ukuhwebelana kubanjiwe/kumiswe/kuvinjiwe ngumhlinzeki wesevisi yomthengi;
5.4.3.9.2.3. Umthengi akayifezanga ingxenye yakhe yokuhwebelana ngokuvumelana nemiyalelo ebekwe esikhangisweni senu; noma
5.4.3.9.2.4. Umthengi ube ngophendulanga (othimba lwethu lokusekela amakhasimende alukwazanga ukufinyelela umthengi okungenani amahora ayisithupha (6)).
5.5. Ukuphothulwa
5.5.1. Uma noma iyiphi yemibandela engezansi noma noma yimiphi imibandela yokumiswa noma ukuqedwa kwezinsizakalo okukhulunywe ngayo Kwimigomo Ejwayelekile yethu iyiqiniso, sizigcinela ilungelo lokuthi: (1) sikhansele ukuthengiselana kwenu, futhi sibuyisele ibhalansi ehlobene kulabo abathintekile ngendlela esiyibona ifanele, kuhlanganise nanoma iyiphi ibhalansi ku-Wallet yenu; (2) sivimbe noma yiziphi izinto zokuthengiselana ezisalindile kungaphelele; futhi/noma (3) sinqume, simise, noma siqede ukusetshenziswa kwenu kwazo zonke izinsizakalo zethu kuhlanganise ne-Deriv P2P, okungase kuhlanganise ukuhoxiswa kwesikhashana noma okuhlala njalo kwemvume yenu yokufaka izikhangiso ku-inkundla ye-Deriv P2P:
5.5.1.1. Uma kukhona ukusola noma ubufakazi bemisebenzi yenkohliso, kuhlanganise nokunikezwa kwamadokhumenti enziwe ngokumbumbulu ku-chatbox ye-Deriv P2P, ukudukisa abanye abasebenzisi, ukushaqa imali, noma noma yimuphi omunye umsebenzi ongekho emthethweni noma ongavumelekile ophathelene nokusebenzisa kwenu i-Deriv P2P; noma
5.5.1.2. Uma sazi noma sinesizathu sokukholelwa ukuthi nisebenzise i-Deriv P2P ngokungenangqondo izikhathi eziningi noma ngenhloso yobuqili, kuhlanganise nalezi zimo lapho zenzeka ngaphezu kwesikhathi esisodwa:
5.5.1.2.1. Njengomthengi: ukwehluleka ukuqedela ingxenye yenu yokuthengiselana ngaphambi kokuba i-oda liphelelwe isikhathi, ukuqinisekisa ukuqedela ngaphandle kokuba nifeze ingxenye yenu yokuthengiselana ngokugcwele nangokunembile, noma ukukhansela ukuthengiselana; noma
5.5.1.2.2. Njengomthengisi: ukwehluleka ukuqinisekisa ukutholwa kwemali ngemva kokuba umthengi eqedele ngokugcwele nangokunembile ingxenye yakhe yokuthengiselana.
