Lo mqulu wakha ingxenye yesivumelwano phakathi kwenu ne-Deriv futhi kufanele ufundwe ndawonye ne-Imigomo Ejwayelekile Yokusebenzisa yamakhasimende (i-"Imigomo Ejwayelekile"). Noma yimiphi imigomo echaziwe esetshenziswe kule migomo eyengeziwe izoba nencazelo enikezwe kuyo kuMigomo Ejwayelekile.
1. Isingeniso
1.1. Leyi migomo eyengeziwe isebenza kuwo wonke amakhasimende anamaakhawunti ku-Deriv (V) Ltd.
1.2. Uma kukhona ukungahambisani noma ukuphambuka phakathi kwale migomo eyengeziwe kanye/noma noma imaphi amanye amadokhumenti akha ingxenye yeSivumelwano, le migomo eyengeziwe izobusa ngokuphathelene ne-akhawunti yenu ku-Deriv (V) Ltd.
1.3. I-Deriv (V) Ltd inelayisensi ngaphansi kwe-Financial Dealers Licensing Act ukuqhuba ibhizinisi lokuhweba ngama-securities afana nemikhiqizo ye-derivative, futhi igunyazwe futhi ilawulwa yi-Vanuatu Financial Services Commission (“VFSC”).
1.4. Ukuthola ulwazi olwengeziwe ngemikhiqizo esiyinikeza, sicela nibheke i-prospectus.
2. Izikhalazo
2.1. Uma nifisa ukufaka isikhalazo mayelana nezinsizakalo zethu, ningathumela imininingwane ehlobene nesikhalazo senu kithi ku-complaints@deriv.com. Sizoqinisekisa ukutholwa kwesikhalazo senu nge-imeyili, siphenye isikhalazo senu, futhi sihlose ukunithumela impendulo ephelele ngaphakathi kwezinsuku zebhizinisi ezilishumi nesihlanu (15) kusukela ngosuku isikhalazo esatholwa ngalo. Ukuthola ulwazi olwengeziwe, sicela nifunde ikhasi lethu le-Complaints Policy.
Ikhomishini yezezimali
2.2. Uma singakaxazululi isikhalazo senu ngokwaneliseka kwenu, ningakhuphula isikhalazo senu kuyi-Financial Commission. Kuleso simo, isikhalazo senu sizodlula kule nqubo elandelayo:
2.2.1. Isigaba sokuqala
2.2.1.1. Nizokwazi ukufaka isikhalazo ku-Financial Commission uma kuphela ningenelisekile ngesinqumo sethu noma uma isinqumo singenziwanga ngaphakathi kwezinsuku zebhizinisi 15.
2.2.1.2. Ningase nifake isikhalazo ku-Financial Commission kuze kube izinsuku 45 ngemuva kwesigameko.
2.2.1.3. I-Financial Commission inezinsuku 5 ukuqinisekisa ukuthi isikhalazo senu sitholakele kanye nezinsuku 14 ukuphendula isikhalazo ngenqubo yayo ye-Internal Dispute Resolution (IDR).
2.2.2. Isigaba sophenyo
2.2.2.1. IFinancial Commission izophenya ngokusebenza kwesikhalazo ngaphakathi kwezinsuku zebhizinisi ezinhlanu.
2.2.2.2. Inhloko ye-Dispute Resolution Committee (“DRC”) izoxhumana nani nathi nobabili ngaphakathi kwezinsuku zebhizinisi ezi-5 ukuze ithole yonke imininingwane edingekayo futhi ibone ukuthi kukhona yini ithuba lokuxazulula isikhalazo ngesikhathi sesigaba sophenyo.
2.2.3. Isigaba sokunquma
2.2.3.1. I-DRC izothatha isinqumo ngesikhalazo (sicela niqaphele ukuthi i-DRC ayisholi isikhathi lezozomnyango ngokumemezela isinqumo sayo).
2.2.3.2. I-DRC ingacela imininingwane eyengeziwe kunina noma kithi, bese kuba kudingeka ukuthi lona ocelwayo anikeze imininingwane ecelwayo ngaphakathi kwezinsuku eziyi-7.
2.2.4. Izinqumo nemiyalelo
2.2.4.1. Izinqumo ezithathwa yi-DRC ziyasibopha thina. Izinqumo ze-DRC zinibopha nina kuphela uma niyemukela.
2.2.4.2. Uma nivumelana nesinqumo se-DRC, kuzodingeka ukuthi nisamukele ngaphakathi kwezinsuku eziyi-14. Uma ningaphenduli kusinqumo se-DRC ngaphakathi kwezinsuku eziyi-14, isikhalazo sizothathwa njengesivaliwe.
2.2.4.3. Kufanele sinikeze isixazululo ngaphakathi kwezinsuku ezingama-28 kusukela ngesikhathi isinqumo sifinyelelwa.
2.2.4.4. Uma isinqumo sithathwa sisekela thina, kudingeka ukuthi nisinikeze incwadi yokukhululwa (release) ngaphakathi kwezinsuku eziyi-7 kusukela ngesikhathi isinqumo sithathwa, futhi isikhalazo sizothathwa njengesivaliwe.
Vanuatu Financial Services Commission (VFSC)
2.3. Uma, ngemuva kwemizamo emithathu, asikaxazululi isikhalazo senu kangenamile, ningase nikhulise isikhalazo senu kuya ku-VFSC. Isikhalazo kufanele sihambisane nokulandelayo:
2.3.1. Igama eligcwele kanye nesithombe sesazisi somkhalazi;
2.3.2. Ukuqinisekiswa kokutshala imali, njengokuthola irisidi yokufakwa kwemali yokutshala imali;
2.3.3. Ikhophi ye-prospectus yomkhiqizo noma ukutshala imali okunikezwa;
2.3.4. Isitatimende esigcwele sesikhalazo esichaza isisekelo sesikhalazo;
2.3.5. Ukuqinisekiswa kwesicelo sokukhipha imali; futhi
2.3.6. Imininingwane noma amadokhumenti amanye afanelekile, njenge-emails noma izingxoxo phakathi kwethu nomkhalazi.
2.4. Wonke amadokhumenti afanelekile aya ku-VFSC kufanele ahunyushelwe olimini lwesiNgisi lapho kudingeka, futhi aqinisekiswe ukuthi kukhombisa ukuhunyushwa okuyikhona kwamadokhumenti.
