Lo mqulu wakha ingxenye yesivumelwano phakathi kwenu ne-Deriv futhi kufanele ufundwe ndawonye ne-Imigomo Ejwayelekile Yokusebenzisa yamakhasimende (i-"Imigomo Ejwayelekile"). Noma yimiphi imigomo echaziwe esetshenziswe kule migomo eyengeziwe izoba nencazelo enikezwe kuyo kuMigomo Ejwayelekile.
1. Isingeniso
1.1. Lemibandela engeziwe isebenza kuwo wonke amakhasimende anama-akhawunti ku-Deriv (Mauritius) Ltd.
1.2. Uma kukhona ukungqubuzana noma ukuphambuka phakathi kwale mibandela engeziwe kanye/noma noma imaphi amanye amadokhumenti akha ingxenye ye-Agreement, le mibandela engeziwe izoba namandla aphezulu maqondana ne-akhawunti yenu ku-Deriv (Mauritius) Ltd.
1.3. I-Deriv (Mauritius) Ltd inomvume njenge-Investment Dealer (Full Service Dealer, ngaphandle kwe-Underwriting) ngokusho kwesigaba 29 se-Securities Act 2005, i-Rule 4 ye-Securities (Licensing) Rules 2007 kanye ne-Financial Services (Consolidated Licensing and Fees) Rules 2008. Igunyazwe futhi ilawulwa yi-Financial Services Commission, e-Mauritius.
2. Izikhalazo
2.1. Uma nifisa ukufaka isikhalazo mayelana namaSevisi ethu, ningasithumela imininingwane ehlobene nesikhalazo senu ku-complaints@deriv.com. Sizoqinisekisa ukuthi sitholile isikhalazo senu nge-imeyili, siphenye isikhalazo senu, futhi sihlose ukunithumela impendulo yokugcina ngaphakathi kwezinsuku zebhizinisi eziyishumi nanhlanu (15) kusuka ngosuku isikhalazo esitholakele ngalo. Ukuze nithole ulwazi olwengeziwe, sicela nifunde Inqubomgomo Yezikhalazo.
2.2. I-Financial Commission
2.2.1. Uma singakuxazululanga isikhalazo senu ngendlela enanelisayo, ningasikhuphulela isikhalazo senu kwi-Financial Commission. Kulesi simo, isikhalazo senu sizodlula kule nqubo elandelayo:
2.2.1.1. Isigaba sokuqala
2.2.1.1.1. Nizokwazi ukufaka isikhalazo kwi-Financial Commission kuphela uma ningenelisekile ngesinqumo sethu noma uma isinqumo singenziwanga ngaphakathi kwezinsuku zebhizinisi ezingu-15.
2.2.1.1.2. Ningafaka isikhalazo kwi-Financial Commission kuze kube izinsuku ezingu-45 ngemva kwesenzakalo.
2.2.1.1.3. I-Financial Commission inezinsuku ezingu-5 zokuqinisekisa ukuthi isikhalazo senu sitholakele kanye nezinsuku ezingu-14 zokuphendula isikhalazo ngenqubo yayo ye-Internal Dispute Resolution (IDR).
2.2.1.2. Isigaba sophenyo
2.2.1.2.1. I-Financial Commission izophenya ukuthi isikhalazo sinesisekelo yini ngaphakathi kwezinsuku zebhizinisi ezingu-5.
2.2.1.2.2. Umholi we-Dispute Resolution Committee ("DRC") uzoxhumana nani nathi ngaphakathi kwezinsuku zebhizinisi ezingu-5 ukuze athole yonke imininingwane edingekayo futhi abone ukuthi likhona yini ithuba lokuxazulula isikhalazo ngesikhathi sesigaba sophenyo.
2.2.1.2.3. Uma kungatholakala lithuba lokuxazulula, isikhalazo sizoqhubekela esigabeni sokunqumeka esizophathwa yi-DRC.
2.2.1.3. Isigaba sokunqumeka
2.2.1.3.1. I-DRC izothatha isinqumo ngesikhalazo (sicela niqaphele ukuthi i-DRC ayisholi isikhathi somemezelo wesinqumo sayo).
2.2.1.3.2. I-DRC ingacela ulwazi olwengeziwe kunina noma kuthina, okudingeka ukuthi lunikezwe ngaphakathi kwezinsuku 7.
2.2.1.4. Imiklomelo nama-oda
2.2.1.4.1. Izinqumo ezithathwa yi-DRC zibophezela kithina. Izinqumo ze-DRC zinibophezela kuphela uma nizamukela.
2.2.1.4.2. Uma nivumelana nesinqumo se-DRC, kuzodingeka nisamukele ngaphakathi kwezinsuku 14. Uma ningasiphenduli isinqumo se-DRC ngaphakathi kwezinsuku 14, isikhalazo sizothathwa njengesivaliwe.
2.2.1.4.3. Kufanele sinikeze ukuxazulula kwezinsuku ezingama-28 kusukela ngosuku isinqumo esifinyelelwe ngaso.
2.2.1.4.4. Uma isinqumo senziwa ngasithi, kufanele nisinikeze incwadi yokukhululwa kwezinsuku eziyisikhombisa kusukela ngosuku isinqumo esenziwe ngaso, futhi isikhalazo sizobhekwa njengesesivaliwe.
2.3. I-Financial Services Commission, e-Mauritius
2.3.1. Uma nisala ningenelisekile ngemuva kokusebenzisa zombili inqubo yethu yangaphakathi yezikhalazo kanye nenqubo ye-Financial Commission yokuxazulula izingxabano, ningakwazi ukukhuphula isikhalazo senu ku-Financial Services Commission, e-Mauritius (“FSC”) njengesinyathelo sokugcina.
2.3.2. Ukuthumela isikhalazo ku-FSC, kudingeka ningene ku-portal yezikhalazo ye-FSC eku-inthanethi ku-https://complaints.fscmauritius.org/. I-FSC igcizelela ukuthi lonke ulwazi olunikezwayo kufanele lube lweqiniso, linembile futhi liphelele. Izithombo ezisebenzisa imininingwane yokuxhumana engamanga noma ezingavezi umuntu ngempela ngeke zamukelwe. Ngaphezu kwalokho, izikhalazo ezithunyelwa ngocingo, nge-imeyili, ngesigaba sokuxhumana kuwebhusayithi ye-FSC, ngqo noma ngezinye izindlela zokuxhumana ngeke zamukelwe.
2.3.3. I-portal yezikhalazo ye-FSC eku-inthanethi iyamukela izikhalazo eziphathelene nenhlangano elawulwayo ephethe i-Global Business Licence evela ku-FSC Mauritius.
2.3.4. Isikhalazo senu kufanele sixhaswe ngamadokhumenti afanele futhi sithunyelwe ngesiNgisi noma ngesiFulentshi. Njengoba zonke izikhalazo ezitholwa nge-Portal zirekhodwa futhi zihlolwe ngokuvumelana nenqubo esungulwe i-FSC, kufanele niqinisekise ukuthi yonke imininingwane enikezwayo iqinisile, inembile, futhi iphelele.
3. Ukufezekiswa kwe-oda
3.1. Ekunikezeni Izinsiza zethu, singase sifeze ama-oda egameni lamakhasimende noma singase sihweba namakhasimende ethu kuma-akhawunti ethu uqobo.
3.2. Uma sifeza ama-oda egameni lamakhasimende, sihweba njengomuntu oyinhloko nekhasimende lethu futhi, ngesikhathi esifanayo, ngaphansi kwemibandela efanayo, singene kukwenziwa kokuhweba njengomuntu oyinhloko nomuntu omele uhlangothi oluphikisene (ngokuvamile umhlinzeki wezimali ezisheshe zitholakale). Lokhu kusho ukuthi sizibeka phakathi komthengi nomthengisi ngendlela yokuthi asenzi inzuzo noma ukulahlekelwa, ngaphandle kwalokho esingaba sikuvezile ngaphambilini. Uma sibeka i-oda lekhasimende kumhlinzeki wezimali ezisheshe zitholakale, kusasele njengomthwalo wethu wemfanelo ukuthola ukufezeka okungcono kakhulu kwekhasimende ngendlela eqhubekayo, into esiyifezayo ngokukhetha kanye nokuqapha okuqhubekayo kwabahlinzeki bezimali ezisheshe zitholakale.
3.3. Uma sihweba kuma-akhawunti ethu uqobo, lokhu kusho ukuthi sihweba nathi njengomuntu oyinhloko nekhasimende lethu, kodwa asingeni kunoma iziphi izinqumo zokuhweba ezingeziwe nomuntu omele uhlangothi oluphikisene. Ukuze sihlole ukuthi umthwalo wemfanelo wokufezeka okungcono kakhulu usebenza kulesi simo, sicabangela izici ezilandelayo:
3.3.1. Uma i-Deriv iqalisa ukuhweba nekhasimende (okwenza kube khona amathuba amakhulu ukuthi ikhasimende lincike ku-Deriv ukuvikela izithakazelo zalo), noma uma kuyikhasimende elisondela ku-Deriv kuqala (okwenza kube nokuncane amathuba okuthi lokhu kuncika kuzobakhona);
3.3.2. Imibuzo mayelana nenqubo yemakethe kanye nokuthi kusemthethweni yini ukuthi amakhasimende ancike ku-Deriv;
3.3.3. Ukusobala kwemakethe: amakhasimende anamathuba amakhulu okuncika ku-Deriv ngokuphathelene nokubekwa kwentengo emakethe lapho amakhasimende engenawo ukufinyelela okulula kuzintengo; futhi
3.3.4. Ulwazi olunikezwa yi-Deriv ngezinsiza zethu kanye nemibandela yesivumelwano phakathi kwe-Deriv nekhasimende.
4. Izidingo zokubika kwezomthetho
4.1. Njengengxenye yemithwalo yemfanelo yokulawulwa ye-Deriv (Mauritius) Ltd, sizonithumelela isitatimende se-akhawunti nyanga zonke, esifinyeza konke ukuhweba okufezwe ngaphakathi ku-akhawunti yenu ye-Mauritius MT5. Ngokugcina i-akhawunti nathi, niyavuma ukuthola lezi zitatimende zanyanga zonke nge-imeyili ekhelini le-imeyili elibhalisiwe kuphrofayela yenu ye-akhawunti.
