Lo mqulu wakha ingxenye yesivumelwano phakathi kwenu ne-Deriv futhi kufanele ufundwe ndawonye ne-Imigomo Ejwayelekile Yokusebenzisa yamakhasimende (i-"Imigomo Ejwayelekile"). Noma yimiphi imigomo echaziwe esetshenziswe kule migomo eyengeziwe izoba nencazelo enikezwe kuyo kuMigomo Ejwayelekile.
1. Isingeniso
1.1. Le mibandela eyengeziwe isebenza kubo bonke amakhasimende ane-akhawunti ku-Deriv (BVI) Ltd.
1.2. Uma kukhona ukungahambisani noma ukuphambana phakathi kwale mibandela eyengeziwe kanye/noma noma yimaphi amanye amadokhumenti akha ingxenye ye-Agreement, le mibandela eyengeziwe izoba ngesisekelo esiphambili mayelana ne-akhawunti yenu ku-Deriv (BVI) Ltd.
1.3. I-Deriv (BVI) Ltd. inelayisense ngaphansi kwe-Securities and Investment Business Act yokuqhuba izinsizakalo zokutshala imali, futhi igunyazwe futhi ilawulwa yi-British Virgin Islands Financial Services Commission (“BVIFSC”).
2. Ukuphathwa kwemali yenu
2.1. Singase sisebenzise imali yenu ukuhlangabezana nezibopho esesizibandakanya kuzo ekubekeni i-margin, ukulungisa, noma ukuhlawula ukuhweba kwenu nge-derivative.
2.2. Sigcina imali yenu kuma-akhawunti asebhange ahlukile kuma-akhawunti ethu okusebenza. Uma kwenzeka ukungakwazi ukukhokha izikweletu, sinezinhlelo zemali yesikweletu phakathi kwethu nenkampani yethu enkulu ezohlala, okungenani, ihlangabezana nazo zonke izibopho ezikwelekwa amakhasimende.
3. Ukufezekiswa kwe-oda
3.1. Ngokwemibandela yelayisense lethu, sizoba ngumunye wabahwebayo ekuhwebeni kwenu. Sizosebenza njengommeli egameni lenu lapho senza ama-oda enu, noma sisebenze njengoyedwa, lapho sizoba yindawo yenu enodwa yokuhwebisa kukho konke ukuhweba.
3.2. Lapho i-oda lifakwa ukuthenga noma ukuthengisa into ethile ku-akhawunti yenu ye-Deriv MT5, i-oda lenu lingase ludluliselwe kumhlinzeki we-liquidity osinikeza izinsizakalo.
4. Imibuzo ejwayelekile
4.1. Uma ninombuzo mayelana ne-akhawunti yenu yokuhweba ne-Deriv (BVI) Ltd., ningaxhumana nathi nge-Help centre noma ngokuxoxa nommeleli nge-live chat.
4.2. Sizibophezele ekuxazululeni umbuzo wenu ngesikhathi esisheshayo kakhulu futhi siyakwazisa ukubekezela kwenu ekusivumeleni isikhathi sokuxazulula lolu daba.
4.3. Uma singakwazi ukuxazulula umbuzo wenu noma nizizwa ukuthi impendulo yethu ayanelisi, ningafaka isikhalo esisemthethweni kithi, ngokulandela inqubo echazwe ngezansi esigabeni esithi “Izikhalo”.
5. Izikhalo
5.1. Uma nifisa ukufaka isikhalo mayelana nezinsizakalo zethu, ningasithumelela imininingwane ephathelene nesikhalo senu ku-complaints@deriv.com. Sizophenya umbuzo wenu futhi sinithumelele impendulo yokugcina phakathi kwezinsuku ezingama-15 zokusebenza kusukela ngosuku isikhalo esamukelwe ngaso.
5.2. Uma isikhalo senu siyinto ebalulekile (bheka ngezansi) futhi singakaxazululi isikhalo senu ngendlela enanelisayo ezinyangeni ezi-3 kusukela ngosuku isikhalo senu esamukelwe ngaso, ningadlulisela isikhalo senu ku-BVIFSC.
5.3. Ngokusho kwe-Section 69B(1) ye-Regulatory Code, isikhalo sibhekwa njengesibalulekile uma sibiza okukodwa noma okuningi kokulandelayo:
5.3.1. Ukwephulwa komthetho olawulayo;
5.3.2. Ukungabi nesimo esihle, ukungaziphathi kahle, noma ukungalungi ngokwenhlangano ephethe ilayisense noma omunye wabaqondisi bayo, abasebenzi, noma abameli bayo;
5.3.3. Ukuphindaphindeka noma ukuvela kabusha kwendaba eyake yakhalazwa ngayo ngaphambilini (kungakhathaliseki ukuthi ibalulekile noma cha); noma
5.3.4. Ukuthi ummangaleli uhlangabezane, noma angase ahlangabezane, nokulahlekelwa yimali okubalulekile ngokuqhathaniswa nezimo zakhe zezimali.
