Which personal data Amy dey process?

If you never verify your account, you fit update these personal information for your profile, under the “About you” section:

1. First name and middle name
2. Surname
3. Date of birth
4. Country wey you born for
5. Citizenship
6. Information about your conversation: timestamps, channel, language, conversation status, tags, and priority flags.
7. Any additional information wey you choose to provide as you dey ask your question.

If you don already verify your account and you wan update your address, you go need to contact support to change am.

For your profile, you fit also check the status of these things and update dem:

Deriv dey process your personal data wey dem collect through Amy for di following purposes and on di following legal bases under applicable data protection law:

1. If you get Deriv account, we dey use your personal data to help answer questions about your account and our products and services. We dey do dis to support you as our customer and to provide di services wey dey connected to your account.
2. If you no get Deriv account, we dey use your personal data to answer general questions about our products and services. We dey do dis so dat we fit respond to your questions, and we dey rely on our legitimate interests under applicable law to process your data.
3. We fit also record and review your chats with Amy to check service quality, train staff, monitor whether we dey comply with laws and regulations, and improve our services. We dey do dis to remain compliant, maintain good service, and improve Amy as time dey go, and we dey rely on our legitimate interests under applicable law to process your data.

Automated processing: Amy na fully automated system. However, Amy no dey make any decision only through automated processing wey fit get legal effect or oda serious effect like dat. Amy’s responses na only to give information.