Signs wey show phishing scam.
Typing mistakes
Plenty phishing attempts get spelling and grammar errors because scammers no dey usually let professional copywriters check dia content.
Links and attachments wey fit be suspicious
Phishing messages get harmful links and attachments wey fit collect your personal data or install malware. Dis links get spelling mistakes of real websites or dem dey hosted for suspicious and unsecured domains.
How urgent e be
To create urgency, fear, or excitement so dem fit make you act sharp-sharp na common scam tactic. Dem want make you panic, so you go give dem your details and complete transaction sharp-sharp without thinking.
Promises say money easy to make
Profiles wey dey pretend say dem be anoda pesin go claim say you don receive money and ask for your password or bank number. Deriv neva dey ask for your personal or financial details through social media. Dis include giveaways and promotions.
Senders wey we no know
Phishing attempts fit come from email addresses and social media profiles wey resemble our own but get spelling mistakes for dia names. Only trust information wey dem post from di social media profiles wey dey listed for di bottom of our website.
How you fit avoid phishing scams
No click links quickly
Before you click di URL, move your cursor go top am make you see di link. If di link no match our domain or e look suspicious, no click am.
No download files
No open attachments wey get extensions like .exe, .com, .bat, and .scr, unless you dey expect dem. Dis kind files fit contain malware.
No act immediately
No make payments or give personal info if dem pressure you to do am. We go contact you through emails wey end with @deriv.com, info.deriv.com, or through live chat if e necessary.
No share personal info
Make you no share your personal details until you don verify di sender. For confidential matters, na WhatsApp or live chat with our Customer Support team we dey use.
No answer messages
Block calls wey come from unknown numbers, report suspicious emails, and contact our Customer Support team if you see suspicious profiles on social media.
No fear to ask
Contact us through live chat if you no sure about any email or social media profile, and we go confirm if e come from Deriv.
See more about how you fit stay safe
Read our guide on secure and responsible trading to learn more about how you fit protect your account.
