I deposit money but I no receive bonus. Why?

If you never verify your account, you fit update these personal information for your profile, under the “About you” section:

Na some reasons be dis wey fit make you no receive your bonus:

If you don already verify your account and you wan update your address, you go need to contact support to change am.

For your profile, you fit also check the status of these things and update dem:

2. Dis no be your first MT5 transfer

Di bonus dey apply only to your first MT5 transfer. If you don transfer money to di eligible Deriv MT5 account before, you no go receive bonus again.

If you meet all di conditions and you still no receive di bonus, you fit contact our live chat support.