How can we help?

Yes, as long as you pass our checks. Initially, you'll start with a 500 USD limit for buy and sell orders.

Once you've met the required criteria, we'll increase your limits to 5,000 USD for buy orders and 2,000 USD for sell orders.

If you continue to do well, you can increase your limit to 10,000 USD for buy and sell orders.

Note: Your buy and sell limits on Deriv P2P are set at our discretion.

No, this isn’t possible on MT5.

CFDs let you predict the price movement of underlying assets without actually owning them. With CFDs, you open a position based on your prediction, and you'll earn a profit if you close your position when the price moves in your favour.

Read this article to learn more about trading CFDs on Deriv.

• Verify your age by submitting your proof of identity (for example, passport, driving licence, or ID card).
• Verify your address by submitting your proof of address (for example, utility bill or bank statement).
• Verify your phone number.
• Set a nickname for your Deriv P2P profile.

Once your documents are approved, go to Deriv P2P to register your Deriv P2P account.

If you have specific questions about chart differences or need clarification about how this affects your trading strategy, please contact our support team.

No, you can't, but you may have multiple Deriv MT5 accounts, depending on the jurisdiction.

Use the drop-down menu (shown in the screenshot below) on the Buy/Sell page to look for ads in different currencies.

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Check our Status page to see if there is any system or website maintenance going on.

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Yes, you can trade micro forex pairs with a Deriv MT5 Financial account.

This may be because your ads were inactive and may have been deleted. If your ad doesn't receive a response within the first 3 days, it'll be marked inactive. After 90 days of inactivity, it will be deleted permanently.

To prevent this, check your ads regularly. If they've been deactivated, you can reactivate them by hitting Activate on the My ads page.

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The minimum volume for micro forex pairs is 0.1 lot.

It refers to the exchange rate used in Deriv P2P ads. In some countries where it isn't feasible to use a fixed exchange rate (due to market volatility), you can set the exchange rate for your ad to a specific percentage of the market price.

The main benefit is that you don't have to keep editing your ads whenever currency exchange rates go up or down.

Note: This feature is only available in some countries. Where available, it's not optional.

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You can set a floating exchange rate on the Create new ad page if available in your country.

Once your ad is created, the exchange rate will be a percentage of the market rate.

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After every transaction, you can rate and recommend your trade partners: choose the number of stars and hit the thumbs-up button.

You can find the rating and recommendation score of every Deriv P2P user on the Buy/Sell page and their individual Advertiser's page.

Rating a great experience lets you show your appreciation towards your trade partners. They’ll be encouraged to maintain their excellent standards upon receiving your positive ratings. Your ratings and recommendations will also help other Deriv P2P users find reliable trade partners.

You can block a user on Deriv P2P by hitting the 3 dots on their Advertiser's page and choosing Block.

Alternatively, you can block anyone you've traded with at My profile > My counterparties.

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As many as you want. However, only 3 buy ads and 3 sell ads can be active at any time, and these ads cannot have identical descriptions, limits, and exchange rates.

For example,

• If you already have an active ad with an exchange rate of 10%, you can't have another active ad with the same rate.
• If you already have an active ad with a minimum order limit of 10 USD and a maximum order limit of 50 USD, you can't have another active ad with a minimum order limit of 40 USD and a maximum order limit of 100 USD because the range overlaps with the first ad.

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Clear video proof helps resolve disputes efficiently. Follow these steps to record and submit your video evidence.

Before recording, prepare two devices:

• Device 1: Displays your Proof of Transfer (POT) and transaction details.
• Device 2: Records the video.
  
  

For sellers recording video evidence

1. Show the current date:  On a browser (Google, Safari, etc.), type “What is the date today” and display both the search query and the answer in the recording.
2. Open your payment method app: Log in while ensuring your password is not visible.
3. Go to your account details: Display your name and account number.
4. Open transaction history: Show that no payment was received from the buyer.
5. Save and submit: Send the recorded video by replying to the same email.
   
   

For buyers recording video evidence

1. Show the current date:  On a browser (Google, Safari, etc.), type “What is the date today” and display both the search query and the answer in the recording.
2. Open your payment method app: Log in while ensuring your password is not visible.
3. Go to your account details: Display your name and account number.
4. Open transaction history: Select the specific transaction related to the dispute and ensure these details are visible…
   
   • Total amount and currency
   • Sender's and recipient's account numbers
   • Date and time of the transaction
   • Transaction status (completed/pending/failed)

5. Save and submit: Send the recorded video by replying to the same email.