Saa nwoma yi kyerɛ nhyehyɛeɛ ne mmaraden a ɛfa wo sika ne transfer ahodoɔ, wo chargeback ne retrieval abisadeɛ, akyɛdeɛ a yɛbɛtumi de ama wo, ne Deriv P2P nnwuma ho. Ɛyɛ nhyehyɛeɛ a ɛda wo ne Deriv ntam no fa bi, na ɛsɛ sɛ wokenkan bom ne yɛn General Terms of Use ma adwumayɛfoɔ (a wɔfrɛ no "General Terms"). Nsɛmfua biara a wɔakyerɛkyerɛ mu wɔ saa sika ne transfer nhyehyɛeɛ yi mu no bɛfa ntease a wɔde ama wɔn wɔ General Terms no mu.
1. Mmara ne nhyɛsoɔ
1.1. Ɛnsɛ sɛ wode wo sikakora di dwuma sɛ sikakorabea. Fa sika gu wo sikakora mu, sɛ wowɔ adwene sɛ wobɛdi gua nko ara a.
1.2. Ɛnsɛ sɛ wode sika gu mu anaasɛ woyi sika firi mu a wonni gua a ɛfata sika a wode guiɛ anaa woyii no. Sɛ woyɛ saa a, yɛbɛtumi, a yɛmmɔ wo amaneɛ, asesa wo akawnt no de agye mfomsoɔ biara a ɛbɛfiri mu aba, na sɛdeɛ yɛpɛ no, yɛbɛtumi atwa wo akawnt no mu anaa yɛato mu. Sɛdeɛ ɛbɛyɛ a adwene biara renhyɛ mu no, hokwan a yɛwɔ wɔ Nkyekyɛmu 1.2 yi ase no nkɔ tia Charge biara a wɔde adi dwuma wɔ Nkyekyɛmu 2.10 a ɛwɔ General Terms no mu, na saa Charge no nyɛ mfomsoɔ ho akatua wɔ saa Nkyekyɛmu yi ho.
1.3. Yɛkura hokwan sɛ yɛbɛtumi apo wo sika a wɔtua wo no, a yɛmmɔ wo amaneɛ.
1.4. Yɛrentua interest biara wɔ sika biara a wode gu yɛn nkyɛn so.
1.5. Ɛsɛ sɛ Wallet no mu sika a aka no yɛ fam sene Wallet no sika kɛseɛ a wɔahyɛ hɔ. Ɛsɛ sɛ wotwe sika firi mu na woanka Wallet no mu daa so.
1.6. Yɛbɛtumi ahyɛ Deriv account no da:
1.6.1. Sika dodoɔ anaa aguadi dodoɔ a wobɛtumi de di dwuma wɔ wo account no mu; anaasɛ
1.6.2. Sika anaa agyapadeɛ (a virtual assets ka ho) a wobɛtumi de aba wo account no mu anaa atwe afiri mu,
wɔ ɛberɛ biara a wɔahyɛ (sɛ nhwɛsoɔ, da biara). Daa so a wɔahyɛ biara, wɔbɛkyerɛ wɔ wo Deriv account no mu.
1.7. Yɛwɔ ho kwan sɛ yɛsesa daa so biara a ɛfa wo account no ho berɛ biara sɛdeɛ yɛpɛ.
1.8. Yɛrenfa sika a ɛwɔ wo Wallet no mu nyɛ aguadi biara wɔ wo din mu da.
1.9. Wo nko ara na wobɛyɛ ɔkandifoɔ wɔ sika a wode gu anaa woyi firi wo Wallet no mu biara ho.
1.10. Wobɛtumi de akwan a wɔde tua ka a ɛwɔ hɔ biara de sika aka wo Wallet no ho. Yɛnni abusuabɔ biara ne akwan a wɔde tua ka no adwumayɛfoɔ no mu biara.
1.11. Ɛsɛ sɛ wode ɔkwan korɔ a wode guu sika no so de twe sika no.
1.12. Akwan a wɔde tua ka a ɛwɔ hɔ no bɛtumi asesa berɛ biara. Nhyehyɛeɛ a ɛfa sɛdeɛ wɔde akwan a wɔtua ka no di dwuma nso bɛtumi asesa. Wo ara na ɛyɛ wo asɛdeɛ sɛ wobɛhwɛ ama woate akwan a wɔde tua ka a ɛwɔ hɔ ma wo ne wɔn nhyehyɛeɛ ase.
1.13. Sɛ wode adwumayɛfoɔ bi a ɛnyɛ Deriv de di dwuma wɔ botaeɛ biara ho, a sika a wode begu anaa wobɛtwe ka ho a, wo ara na ɛyɛ wo asɛdeɛ sɛ wobɛhwɛ wo account no ho banbɔ.
1.14. Wobɛtumi atwa afiri sika gyinaeɛ foforɔ akɔ foforɔ wɔ wo Wallet no mu. Yɛsrɛ wo hunu sɛ wɔbɛtumi de nsakraeɛ bi aba wo account no so ama yɛn mfasoɔ wɔ transfer a ɛfa sika gyinaeɛ ahodoɔ ntam ho. Saa nsakraeɛ no yɛ Charge sɛdeɛ wɔakyerɛ no wɔ General Terms Clause 2.10 mu.
1.15. Adwumayɛfoɔ afoforɔ na wɔhyehyɛ sika sesa boɔ a wɔde di dwuma wɔ aguadi mu sɛdeɛ gua no boɔ teɛ saa berɛ no, na ebetumi asesa berɛ ne berɛ. Saa boɔ yi gyina ɔman no mu sika anaa sika a woapaw wɔ wo Wallet no mu so.
1.16. Wobɛtumi atwe sika afiri wo Wallets mu akɔ wo aguadi account mu, anaasɛ akɔ wo Wallets mu afiri wo aguadi account mu.
1.17. Wo portfolio boɔ, a wɔkyerɛ wɔ USD mu no, yɛ nhwɛso kɛkɛ. Ɛyɛ wo Wallet no mu sika a aka ne wo gyinabea a abue seesei no boɔ a ɛwɔ gua no so, a wɔasesa akɔ USD mu sɛdeɛ gua no boɔ teɛ saa berɛ no.
1.18. Ɛnsɛ sɛ wode wo akwan a wɔde tua ka no bi kyɛ obusuani foforɔ. Yɛwɔ ho kwan sɛ yɛsi wo account no ano, yɛtwa mu, anaa yɛgyae no sɛ wode wo akwan a wɔde tua ka no bi kyɛ obusuani foforɔ a.
1.19. Ɛnsɛ sɛ wofa ka de hyɛ wo account no mu sika da.
1.20. Ɛsɛ sɛ wodi sika, sika sesa, anaa kapitao ho mmara a ɛwɔ wo ɔman a wote mu no so.
1.21. Virtual sika a wɔde hyɛ mu
1.21.1. Wobɛtumi de virtual assets a wɔagye atom akɔgu deposit address soronko a yɛde ma saa botaeɛ no mu.
1.21.1.1. Sɛ obi twa fa cashier interface a wɔahyehyɛ no ho (ɔhyɛ aseɛ, ɔtwa sika kɔma, anaa ɔwie sika a wɔde rekɔ third-party payment service provider (PSP) address anaa Company wallet mu, wɔ adeɛ a ɛnka official step-by-step transaction flow a ɛwɔ platform user interface no mu anaasɛ ɔpo so ho), wɔbɛbu no sɛ ɛbu saa nhyehyɛeɛ yi so.
1.21.1.2. Sɛ transaction bi twa fa cashier no ho (sɛdeɛ wɔakyerɛ wɔ Clause 1.21.1.1 mu no) a, yɛwɔ ho kwan, sɛdeɛ yɛn ankasa yɛ yɛn adwene no, sɛ yɛpo sɛ yɛde sika bɛhyɛ wo account no mu, anaasɛ yɛde bɛhyɛ mu bio sɛ yɛahunu baabi a sika no firi ne obi a ɔwɔ ho. Sɛ obi de proof of transfer anaa transaction hashes a wɔatwa, a wɔadi ho adwuma pɛn, a wɔakyekyɛ, anaa a wɔasane de adi dwuma bio brɛ — sɛ ɛyɛ account korɔ so anaa akontaahyɛ pii so a — ɛbu Nhyehyɛeɛ yi so. Sɛ eyi si a, yɛwɔ ho kwan sɛ yɛtwa accounts a ɛne eyi wɔ abusuabɔ nyinaa mu, yɛto kwan a wɔde bɛkɔ so mu, na yɛma sika a aka anaa withdrawal biara a ɛda hɔ no nyɛ hwee, a yɛmmɔ wo ho amaneɛ anansa.
1.21.2. Ɛyɛ wo nko ara asɛyɛdeɛ sɛ wode address ne blockchain network a ɛyɛ nokorɛ bɛdi dwuma. Sɛ wode nneɛma kɔ address a ɛnyɛ deɛ ɛsɛ anaa wɔ network a yɛnkyerɛ no ho kwan (transaction a ɛtwa network ahodoɔ mu) a, ɛbɛma woahwere saa nneɛma no korakora, na yɛn deɛ, yɛrennye ho asodie wɔ saa sika a wobɛhwere no ho.
1.21.3. Nsɛm foforɔ a ebia ɛde sika a wobɛhwere bɛba wɔ virtual asset deposit a woyɛ no mu no bi ne:
1.21.3.1. Transactions a wɔde kɔ network a ɛmfata (sɛ wode network a ɛnkeka transaction no ho di dwuma);
1.21.3.2. Mfomsoɔ a ɛba wɔ smart contract a wɔpaw mu (mfomsoɔ a ɛba wɔ smart contracts paw anaa ne mu di dwuma mu); anaasɛ
1.21.3.3. Sika a ɛnnɔɔso (sɛ wohyɛ deposit aseɛ nanso wode sika kakraa bi a ɛnnɔɔso sene deɛ ɛsɛ no kɔ).
1.21.4. Saa asiane yi firi blockchain technology no suban ne third-party services a wɔdi saa transactions yi ho dwuma mu ba. Esiane sɛ yɛnam third-party nkutoo so na yɛde virtual asset transaction services ma no nti, yɛntumi nni tumi wɔ sika a ahwere wɔ saa tebea yi mu so anaa yɛmmoa wo ma wonya bio. Ɛyɛ wo asɛyɛdeɛ sɛ wohwɛ transaction details nyinaa yie ansa na woayɛ deposit. Sɛ cross-chain deposit bi si a, yɛwɔ ho kwan sɛ yɛbisa wo sɛ tua yɛn ka wɔ sika a yɛbɛhwere biara ho sɛ yɛpaw sɛ yɛbɛbɔ mmɔden sɛ yɛbɛsesa sika no.
1.21.5. Wɔde wo deposit no bɛhyɛ wo account no mu ɛberɛ a wanya network confirmations dodoɔ a ɛsɛ no.
1.21.6. Yɛbɛhwɛ transaction so wɔ deposits mu, a yɛde third-party blockchain analytics ("KYT Screening") di dwuma. Yɛwɔ ho kwan sɛ yɛpo deposits a ɛfiri addresses a wɔahyɛ no nsɛnkyerɛnneɛ sɛ ɛtra yɛn risk appetite akyi.
1.22. Virtual sika a woyi firi mu
1.22.1. Wotumi bisa sɛ wobɛtwa virtual assets a wɔtaa di ho dwuma afa external wallet address a ɛyɛ nokorɛ so.
1.22.2. Ɛyɛ wo nko ara asɛyɛdeɛ sɛ wohwɛ sɛ withdrawal address a wode ma no yɛ nokorɛ na ɛkeka network a ɛfa ho no ho. Yɛrennye asodie biara wɔ sika a woahwere a ɛfiri withdrawal a wode kɔɔ address a ɛmfata anaa ɛnkeka ho no mu.
1.22.3. Withdrawals kɔ security checks ne yɛn anti-money laundering nhyehyɛeɛ mu, a transaction monitoring a wɔde KYT Screening di dwuma ka ho. Yɛwɔ ho kwan sɛ yɛto withdrawals a ɛrekɔ addresses a wɔahyɛ no nsɛnkyerɛnneɛ sɛ ɛtra yɛn risk appetite akyi no kwan.
1.22.4. Wo ara wobɛtua network fees biara a ɛfata (sɛ nhwɛsoɔ, service fees, administrative processing fees, anaasɛ withdrawal fees, sɛdeɛ Platform no da no adi). Yɛahwɛ sɛ yɛbɛtumi asesa wo account no mu ma virtual asset withdrawals de kyerɛ network tebea a ɛwɔ hɔ wɔ withdrawal no berɛ mu. Yei ka ho, na ɛne Charge biara a wɔada no adi wɔ General Terms no Clause 2.10 mu no nyinaa yɛ soronko.
1.22.5. Ɛberɛ a ɛbɛgye ama sika a wɔatwa akɔ no ada adi wɔ wo wallet mu no gyina network a ɛfa ho no processing times so.
1.23. Ebia akyɛ a wo account mu deposit anaa withdrawal nkyerɛ no ntɛm no bɛtumi aba ɛfiri technical ɔhaw anaa biribi foforɔ a yɛmmaa ho kwan a yɛn ho mfata ho asɛm. Ebia transactions bi hwehwɛ berɛ foforɔ a wɔde yɛ, a wɔn a wɔde yɛ wɔ adwuma ɔdɔ berɛ a ɛtwa toɔ akyi no ka ho. Sɛ ɛba sɛ wonya akyɛre bi anaa technical ɔhaw bi a, fa live chat so frɛ yɛn support team ma wɔboa wo.
1.24. Wogye tom sɛ, wɔ withdrawals a wɔyɛ denam card anaa bank transfer so no, ɛberɛ a ɛbɛgye ama sika no ada adi wɔ wo account mu no gyina wo bank processing times so. Wɔ cryptocurrency withdrawals mu nso, ɛberɛ a ɛbɛgye ama sika no ada adi wɔ wo wallet mu no gyina blockchain a ɛfa ho no processing times so.
2. Akyɛdeɛ ne nkaedeɛ ahodoɔ
2.1. Yɛtumi, sɛdeɛ yɛn ankasa yɛ yɛn adwene no, de bonuses anaa promotional incentives foforɔ ma clients a wɔfata. Wɔbɛtumi asiesie deɛ ɔfata ho mu, a ɔman, account tebea, kwan a wɔfa so nya clients foforɔ, verification tebea, sika tua kwan, deposit sika dodoɔ, aguadi a wɔdi, anaa nsɛnkyerɛnneɛ foforɔ biara a yɛpaw no ka ho.
2.2. Ɛnyɛ obiara na ɔbɛnya bonuses, na ebia wɔde bɛma mmerɛ tiawa bi pɛ. Yɛtumi sesa, gyae, anaasɛ yɛyi bonus biara wɔ ɛberɛ biara mu.
2.3. Gye sɛ wɔaka no wɔ Promotion Terms a ɛfa ho mu sɛ ɛnte saa a, wɔde bonus sika bɛhyɛ wo Wallet no mu.
2.4. Bonus sika no, wontumi ntwa. Wɔbɛtumi asiesie withdrawals kɔsi sɛ wobɛdi nsɛm a wɔakyerɛ wɔ Promotion Terms a ɛfa ho no so.
2.5. Bonus nsɛm no betumi akeka aguadi dodoɔ a ɛsɛ sɛ wodi ho. Yɛbɛkyerɛ sɛdeɛ yɛbu aguadi dodoɔ no ho akontaa wɔ Promotion Terms no mu, na yɛbɛtumi ayi transactions a yɛbu no sɛ ɛyɛ nsisie, ɛkɔ abira, anaa wɔyɛɛ no titire sɛ ɛmma wɔadi nsɛm a ɛhia no so.
2.6. Sɛ yɛnya adwenem susuo a ɛfata sɛ wɔde bonus no redi mfomsoɔ, ayɛ ade a wɔabra ho, anaasɛ wɔabu Nhyehyɛeɛ no so a, yɛbɛtumi ayi bonus no afiri hɔ, ama mfasoɔ a ɛfiri so no ayɛ hunu, asi wo sika a wobɛtwe akyi ɛkwan, na yɛayɛ biribiara foforɔ a Nhyehyɛeɛ no ma ho kwan.
3. Sika a wɔde bɛsane ama wo ho nhyehyɛeɛ
3.1. Yɛde merchant solutions ne payment service providers pii ma sɛ wobɛtumi de atua sika wɔ Intanɛt so. Wɔbɛbɔ wo ka ɛberɛ a woreyɛ wo transaction no, anaa ɛno akyi bio. Wopene so sɛ wobɛtua sika ama aguadi biara a wotɔ denam merchant solutions anaa payment service providers a wɔwɔ hɔ no bi so.
3.2. Aguadi a wɔatɔn nyinaa yɛ deɛ ɛwieɛ. Sɛ wɔayɛ aguadi bi awie a, yɛnsane mma wo sika a wotuaa de hyɛɛ aguadi no ase no.
3.3. Esiane sɛ wɔntumi nsakra blockchain transactions akyi no enti, yɛmma sika a wɔasane virtual asset transactions a wɔayɛ awie no ho. Yei ka Clause 3.2 ho ka bio, na ɛmfa ho sɛ transaction no yɛ "aguadi" a Nhyehyɛeɛ yi kyerɛ anaa ɛnnyɛ saa.
3.4. Sɛ aguadi bi ntumi nyɛ yiye wɔ ɛberɛ a transaction no awie na wɔnnya nyɛɛ aguadi no awie no a, wobɛtumi asrɛ sɛ wɔnsane wo sika a wotuaeɛ no mma wo. Yɛde ɛkwan ma yɛn ho sɛ yɛbɛpene so anaa yɛbɛpo wo abisadeɛ no, akyire yi a yɛahwehwɛ wo sɛm no mu.
3.5. Sɛ tɛknikal ho haw siw aguadi bi yɛ a wɔayɛ awie ho kwan, sɛbea te sɛ sɛ biribi bɔ data feeds no mu na yɛntumi nsiesie ntɛm a, yɛde ɛkwan ma yɛn ho sɛ yɛbɛsane ama wo sika no anaa yɛbɛdane aguadi no. Wɔ virtual asset transactions ho no, saa ɛkwan yi fata wɔ berɛ a wɔnnya nhyɛɛ transaction no nkra wɔ blockchain network a ɛfata no so; sɛ wɔahyɛ nkra ama no wie a, transaction no nnsesa bio, na Clause 3.3 fata hɔ.
3.6. Abisadeɛ biara a wobɛma yɛn sɛ yɛnsane deposit a woayɛ no mma wo wɔ account a ɛda hɔ so no, yɛbɛpo no ntɛm ara. Sɛ yɛato wo account mu, yɛasi ano, anaa yɛagyae ho adwuma wɔ ntease biara so a, wobɛtumi abisa sɛ wɔnsane wo deposit no mma wo. Yɛde ɛkwan ma yɛn ho sɛ yɛbɛpene so anaa yɛbɛpo wo abisadeɛ no, akyire yi a yɛahwehwɛ wo sɛm no mu.
4. Chargebacks
4.1. Sɛ wode credit card anaa debit card de sika gu wo account mu a, wopene so sɛ wobɛtumi afrɛ yɛn denam live chat so ansa na woayɛ chargeback anaa retrieval request biara, sɛdeɛ ɛbɛyɛ a yɛbɛtumi abɔ mmɔden ahwehwɛ sika no ama wo.
4.2. Sɛ chargeback notification, fraud alert, anaa retrieval request bi firi wo payment processor hɔ ba a, yɛde ɛkwan ma yɛn ho sɛ yɛbɛtumi atwa Nhyehyɛeɛ yi mu a yɛmmɔ wo amaneɛ ansa.
4.3. Wo na ɛsɛ sɛ wotua yɛn sika a ɛbɛyɛ a yɛbɛhwere esiane chargeback notification, fraud alert, anaa retrieval request biara nti. Ɛsɛ sɛ woyɛ yei ansa na yɛayi ahyɛdeɛ biara a yɛde ahyɛ wo account so no afiri hɔ.
4.4. Yɛde ɛkwan ma yɛn ho sɛ yɛbɛtumi asi wo account mu sika a aka no fa anaa ne nyinaa so daa pɛn kɔsi nnafua ɔha ne aduɔwɔtwe (180) mu sɛ chargeback notification, fraud alert, anaa retrieval request bi a ɛfa wo account ho ba yɛn hɔ a. Saa ɛberɛ a wɔde sika no bɛsi hɔ no bɛma wɔanya ɛberɛ ahwehwɛ transactions nyinaa mu, na ɛbɛbɔ Deriv ho ban afiri sika ho asiane biara a ɛbɛtumi aba, sɛ card holders no de chargebacks foforɔ bi a ɛfa saa transactions no ho firi wɔn abankɛse so pue saa ɛberɛ no mu a.
5. Deriv P2P
5.1. Nkaeɛ (Ads)
5.1.1. Wowɔ tumi de Deriv P2P ads no bɔ gua nkutoo sɛ yɛadi wo anim ato mu dada sɛdeɛ yɛn “Know Your Customer” nhyehyɛeɛ (policy) kyerɛ (hwɛ General Terms of Use no nsɛm pii ho).
5.1.2. Yɛwɔ ɛkwan sɛ yɛsi ads dodoɔ a wode gu yɛn platform no so no ano, anaasɛ yɛyi wo ads firi hɔ, sɛbea te sɛ wɔ ɛberɛ a yɛsusu sɛ obi reyɛ ade bɔne anaa nsisie dwumadie, ɛnna nso wɔ tebea foforɔ biara a yɛhunu sɛ ɛho hia no mu.
5.1.3. Yɛde ɛkwan ma yɛn ankasa adwene so ho sɛ yɛbɛtumi asesa, ayi firi hɔ, anaa yɛde user nickname biara a wɔde adi dwuma wɔ Deriv P2P so ama obi foforɔ, sɛ ɛne yɛn nhyehyɛeɛ anaa afoforɔ no din bɔ abira, anaa sɛ yɛhunu sɛ ɛbɛtumi de basabasayɛ, obi a ɔyɛ ne ho sɛ obi foforɔ, anaa nkyerɛaseɛ bɔne foforɔ aba.
5.1.4. Sɛ wode wo ads gu hɔ a, yɛrekamfo kyerɛ wo sɛ wotena hɔ a wo ho yɛ wo a wobɛtumi aba orders a wɔde di wo ads no akyi so no ho mmra ntɛm; anyɛ saa a, ntease biara a ɛfa transaction no ho no, wɔbɛtumi asi gyinaeɛ a ɛnyɛ wo dea. Yɛrekamfo kyerɛ wo kɛseɛ sɛ gyae wo ads no so (ma ɛnhyɛ nnipa ani so mmerɛ tiawa bi) ɛberɛ a tebea bi bɛma woantumi amma orders ho mmuaeɛ ntɛm no.
5.1.5. Wonni ho kwan sɛ wode ads a ɛyɛ pɛ gu hɔ (kyerɛ sɛ wode nsɛm korɔ no ara di dwuma ma ɔman korɔ no ara).
5.1.6. Yɛde ɛkwan ma yɛn ho sɛ yɛbɛtumi atwa wo ad bi mu sɛ nnipa amma order biara ammu ho mmuaeɛ wɔ dɔn aduɔson mmienu (72) mu.
5.1.7. Yɛde ɛkwan ma yɛn ho sɛ yɛbɛtumi ayi wo ad a ɛnyɛ adwuma biara firi hɔ sɛ nna aduɔkron (90) atwam a dwumadie biara nkɔ so.
5.2. Nhyɛdeɛ ahodoɔ
5.2.1. Sɛ wode order bi gu hɔ a, wo ne ɔtɔnfoɔ/advertiser no reyɛ apam a ɛkyere wo baanu, na wopene so na wode wo ho hyɛ ase sɛ wobɛdi mmara ne nhyehyɛeɛ a ɛfa transaction no ho, sɛdeɛ wɔaka no wɔ ad no mu no so.
5.2.2. Wote aseɛ sɛ ɛho hia sɛ wobɛtena ha a wobɛyɛ adwuma na wobua wo ho ntɛm wɔ transaction no mu berɛ a wode order bɛto.
5.3. Nsesa
5.3.1. Wogye tom na wopene so sɛ wɔ transaction no nhyehyɛeɛ nyinaa mu, wo ne Deriv P2P ɔbenfoɔ foforɔ reyɛ transaction, na yɛn dea deɛ yɛyɛ ara ne sɛ yɛma technical services, na ɛnyɛ yɛn ne counterparty wɔ transaction biara mu. Ɛno nti, sɛ asɛmdifoɔ biara anaasɛ asɛmdifoɔ a ɛbɛtumi aba firi transaction biara anaasɛ ɛfa transaction biara ho ba a, yɛrenni ho asɛm mma wo, ɔbenfoɔ foforɔ no, anaa obi foforɔ biara.
5.3.2. Yɛbɛgye kwan a ɛfata afa so de aboa ama transactions nyinaa a Deriv P2P gyina akyi no si mu yie. Nanso, ɛtɔ mmerɛ bi a, ɛnam nneɛma a ɛmfiri yɛn tumi ase so, a software, hardware, ne internet connection a ɛntumi nyɛ adwuma yie ka ho, transaction a wosrɛ no rentumi nsi mu yie. Wogye tom sɛ, sɛdeɛ mmara ma ho kwan nyinaa, yɛnni asɛm biara wɔ transactions a ensi mu yie no ho.
5.3.3. Wo nko ara na wobɔ ho dwuma sɛ wobɛhwɛ sɛ transaction biara a wobɛyɛ no bɛkɔ account a ɛfata no mu. Yɛtu wo fo dendeenden sɛ wonhwɛ account details a ɛfata no mu bɔ mu wɔ counterparty no nkyɛn, na wonyɛ wo ho nhwehwɛmu ansa na woafiri ase anaasɛ wosrɛ transaction biara. Sɛdeɛ mmara ma ho kwan nyinaa, yɛrenni asɛm biara wɔ ɛsɛe biara a ɛfiri transaction a ɛkɔ account a ɛmfata mu no ho gyesɛ (a) yɛn na yɛyɛ no wɔ Deriv P2P mu, na (b) yɛantumi amfa account details a nnipa mmienu no mmaa yɛn no ammɔ dwuma.
5.3.4. Nsɛm a seller no kyerɛ wɔ ne ad anaasɛ order mu no na ɛbɛkyekye transaction no na ɛbɛdi nʼakyi. Sɛ wɔfiri transaction ase pɛ a, saa nsɛm yi yɛ deɛ ɛtwa toɔ na wɔntumi nsesa, nhyɛ mu nsakraeɛ, anaasɛ nsesa no kwan biara so. Ɛtwitwaafoɔ ne ɔtɔnfoɔ no mma pɛ sɛ wɔbɛtumi asrɛ anaa wɔbɛpene nsakraeɛ biara a ɛbɛyɛ nsɛm a wɔapenee so a ɛwɔ transaction screen no so, na ɛho nhia yɛn sɛ yɛbɛdi nsesaeɛ biara akyi anaasɛ yɛbɛtie mu.
5.3.5. Nsɛm biara, a contact ne account details ka ho, a wode ma counterparty no wɔ transaction no nhyehyɛeɛ biara mu denam ad no, order no, anaasɛ chat a ɛwɔ platform no mu so, ɛsɛ sɛ ɛyɛ nokware na ɛyɛ deɛ asesa daa. Sɛ nsɛm biara a woama counterparty no yɛ atorɔ anaasɛ ɛnnyɛ nokware a, asɛmdifoɔ biara a ɛfa transaction no ho betumi atwa deɛ ɛtia wo. Sɛ yɛwɔ nteaseɛ sɛ wode adwene boro so maa counterparty no nsɛm a ɛnyɛ nokware a, yɛkura tumi sɛ yɛbɛfa ho adeyɛ bi atia wo, te sɛ sɛ yɛbɛsi wo kwan, yɛbɛgyae wo dwumadie, anaasɛ yɛbɛtwa yɛn services nyinaa a wode di dwuma no so.
5.3.6. Yɛbɛtumi asi order ano kɔsi nnafua aduasa (30) pɛɛ sɛ ɔtɔfoɔ no si gyinaeɛ sɛ ɔyɛ dii ne fa wɔ transaction no mu, nanso ɔtɔnfoɔ no anni ho adanseɛ bi a ɛyɛ pɛ, na transaction no bere twa mu. Sɛdeɛ saa tebea no, ɔtɔfoɔ ne ɔtɔnfoɔ no nyinaa bɛte ho asɛm ntɛm ara wɔ berɛ a ɛtwa mu no, na wɔbɛwɔ ho kwan sɛ wɔbɛma asɛmdifoɔ bi.
5.3.7. Sika biara a wɔde ato wo Wallet mu denam Deriv P2P so no, wobɛtumi atwe no firi hɔ denam Deriv P2P nko ara so.
5.3.8. Wogye tom na wopene so sɛ yɛbɛtumi atu nkrasɛm ne attachments a wɔde sesa wɔ Deriv P2P chatbox no mu akyiri abosome nsia (6) wɔ berɛ a yɛmmoa yɛn ara. Eyi ka text messages, files, mfonini, nwoma, ne data foforɔ biara a wɔde kyɛ wɔ chatbox no mu nyinaa ho. Yɛtu wo fo sɛ wokora nsɛm titire anaasɛ files biara so wɔ wo ankasa dea mu ansa na abosome nsia (6) no mmerɛ bɛtwam.
5.3.9. Transactions a wɔyɛ denam Deriv P2P anaasɛ Payment Agent so betumi de transfer adjustment anaasɛ Charge foforɔ bi aba, sɛdeɛ wɔakyerɛkyerɛ mu wɔ General Terms no Clause 2.10 mu.
5.3.10. Yɛkura tumi sɛ, sɛdeɛ yɛn ankasa pɛ, yɛbɛhwɛ Deriv P2P transactions a wɔawie no mu berɛ ne berɛ, de sɔ ahwɛ sɛ ɛyɛ nokware, de hwɛ sɛ mmara, nhyehyɛeɛ, ne internal policies a ɛfata wɔ hɔ no, ne de kora platform no nokwaredie so. Sɛ yɛreyɛ saa nhwehwɛmu yi fa bi a, yɛbɛtumi asrɛ sɛ nnipa a wɔde di dwuma no mma adanseɛ anaasɛ nwoma a ɛfa transaction bi ho, a payment ho adanseɛ, transfer ho adanseɛ, sikakorabea anaa wallet nkrataa, ne nkitahodie a ɛfa ho ka ho, na ɛmfa saa nhyehyɛeɛ no nko ara. Wopene so sɛ wobɛboa ntɛm na wobɛboa koraa wɔ srɛ biara a ɛte saa so. Saa nhwehwɛmu ne srɛ ahodoɔ yi wɔbɛtumi ayɛ berɛ biara, a asɛmdifoɔ, nsɛm a ɛyɛ ɔhaw, anaasɛ chargeback biara a ɛfa transaction no ho nni hɔ no mpo ka ho.
5.3.11. Seller dwumadie
5.3.11.1. Sɛ woretɔn adeɛ denam ad a wode too gua anaasɛ sɛ woretow order a, wowɔ dwumadie yi:
5.3.11.1.1. Sɛ wɔde ad bi too gua pɛ a, nsɛm a ɛwɔ mu no bɛkyekye wo na ɛbɛdi akyi, na wɔntumi nsesa, nhyɛ mu nsakraeɛ, anaasɛ wɔnsesa no kwan biara so. Ɛyɛ wo dwumadie sɛ wobɛhwɛ sɛ nsɛm a woakura wɔ ad no mu no yɛ nokware.
5.3.11.1.2. Ɛho hia sɛ wode nsɛm a ɛyɛ nokware na ɛyɛ deɛ asesa daa ma ɔtɔfoɔ no daa, a account details, contact information, ne proof of identity foforɔ biara a ɔtɔfoɔ no srɛ ka ho, sɛ ɛwɔ ad a wode too gua, order a wotoo, anaasɛ chat a wo ne ɔtɔfoɔ no wɔ no wɔ yɛn platform so anaasɛ ne akyi mu. Sɛ wode nsɛm a ɛnyɛ nokware anaasɛ atwam ma a, wɔbu no sɛ woabu saa apam yi so. Sɛ asɛmdifoɔ biara ba a, wɔbɛtwa deɛ ɛtia wo sɛ wokura account details a ɛnyɛ nokware anaasɛ atwam. Sɛ yɛwɔ nteaseɛ sɛ wode adwene boro so maa ɔtɔfoɔ no account details a ɛnyɛ nokware a, yɛkura tumi sɛ yɛbɛsi wo kwan, yɛbɛgyae wo dwumadie, anaasɛ yɛbɛtwa yɛn services nyinaa a wode di dwuma no so.
5.3.11.1.3. Sɛ ɔtɔfoɔ no srɛ nsɛm anaasɛ adanseɛ bi de sɔ wo din anaasɛ wo account details ahwɛ a, ɛsɛ sɛ wode nsɛm a wasrɛ no ma ɔtɔfoɔ no. Sɛ woanni saa srɛ yi akyi a, ɔtɔfoɔ no bɛwɔ kwan sɛ ɔbɛpo sɛ ɔbɛkɔ so ayɛ transaction no.
5.3.11.1.4. Wonni ho kwan sɛ wobɛsesa account details a wode wɔ wo ad anaasɛ wo order mu wɔ berɛ biara mu akyiri sɛ wɔafiri transaction no ase, sɛ ɛwɔ Deriv P2P platform so anaasɛ ne akyi mu, a wɔde ka ho sɛ ɔtɔfoɔ no apene so mpo. Sɛ yɛreyɛ asɛmdifoɔ ahodoɔ ho nhwehwɛmu a, yɛde account details a ɛdi ɛkan a seller no de too ad no anaasɛ order no mu nko ara na ɛbɛfa ho dwene.
5.3.11.1.5. Ɛyɛ wo asɛdeɛ sɛ wobɛhwɛ ahu sɛ ɔtɔfoɔ no awie aguadi no sɛdeɛ nsɛm a wode ahyɛ wo dawuro no mu teɛ. Sɛ wogye to mu sɛ woanya a, sika a aka wɔ wo Deriv account mu no a ɛfa saa aguadi no ho bɛkɔ ɔtɔfoɔ no nkyɛn ankasa a obi rentumi nsane mma akyiri.
5.3.11.1.6. Sɛ woahwɛ ahu sɛ ɔtɔfoɔ no awie aguadi no sɛdeɛ wo dawuro no kyerɛ a, ɛsɛ sɛ wogye to mu wɔ Deriv P2P so na ama wɔatumi de sika a ɛfata no akɔ ɔtɔfoɔ no Deriv account mu. Sɛ woanyɛ saa, na wɔhu sɛ ɔtɔfoɔ no de ne fa wiee aguadi no yie a, wɔbɛsi gyinaeɛ a ɛtia wo wɔ asɛmmisa no ho. Sɛ wotaa anyɛ saa, anaasɛ wopɛ wankyɛ mmra so sɛ wobɛhyɛ saa nsɛm no mu wɔ berɛ a ɛfata mu a, yɛbɛtumi asi anohyeto a ɛyɛ berɛ tiawa anaa daa wɔ wo kwan a wowɔ sɛ wode yɛ yɛn nnwuma no ho.
5.3.11.1.7. Wogye to mu sɛ sika biara a wode nsiane a wɔtumi sane ma — a emu bi ne credit ne debit kaad (Maestro ne Diners Club kaad ka ho), ZingPay, Neteller, Skrill, Ozow, ne UPI — de hyɛ mu no, ɛrenkɔ wo Deriv P2P Wallet mu kɔsi sɛ nnafua 180 bɛtwam afiri ɛda a wode sika no hyɛɛ mu no akyi.
5.3.12. Ɔtɔfoɔ asɛdeɛ
5.3.12.1. Sɛ woretɔ denam adaneɛ a wode retwerɛ anaasɛ wode rebɔ nhyehyɛeɛ de bua adaneɛ a, wowɔ saa asodie yi:
5.3.12.1.1. Wo nko ara na wowɔ asodie sɛ wobɛhwɛ ahu sɛ aguadi biara kɔ account a ɛtene so, na sɛ nsɛm a wɔde dii dwuma no ne deɛ otɔnfoɔ no de maeɛ no hyia. Yɛtu wo fo paa sɛ si wo bo wɔ account no ho nsɛm a ɛtene so wɔ afɛfoɔ no nkyɛn, na yɛ wo ankasa due diligence ansa na woafiri aseɛ ayɛ aguadi biara. Sɛdeɛ mmara ma ho kwan no, yɛrenyɛ asodie mma ɔhaw biara a ɛfiri aguadi dwumadie bi a wɔde kɔɔ account a ɛntene so, gye sɛ (a) yɛn ankasa na yɛdii saa dwuma no wɔ Deriv P2P mu, na (b) yɛantumi amfa account ho nsɛm a nnipa mmienu no de maa yɛn no anni dwuma.
5.3.12.1.2. Ɛwom sɛ, sɛ ɔtɔfoɔ no, wobɛtumi atwa aguadi bi so de, nanso wowɔ asɛyɛdeɛ sɛ wode twa aguadi so no bedi dwuma kakra na wo ho ahwɛ nso yie wɔ so. Sɛ yɛwɔ nteaseɛ a ɛma yɛgye di sɛ wotaa de atorɔ adwene twa aguadi so a, yɛbɛtumi atwa wo account no mu anaasɛ atwa mu koraa.
5.3.12.1.3. Ɛnsɛ sɛ wosi so dua sɛ aguadi no awie wɔ ɛberɛ a wo fa a ɛwɔ aguadi no mu nnya mmaeɛ, ɛfiri sɛ yɛbɛfa yei sɛ suban bɔne ne saa nhyehyɛeɛ yi mu mmara a wobu so. Sɛ yɛwɔ nteaseɛ a ɛma yɛgye di sɛ woasi so dua wɔ atorɔ mu a, yɛde ɔhaw biara a ɛfa aguadi no ho bɛsi wo tia. Sɛ nteaseɛ wɔ hɔ a ɛkyerɛ sɛ wotaa si so dua sɛ aguadi awie wɔ ɛberɛ a wo fa a ɛwɔ aguadi no mu nnya mmaeɛ a, yɛkura ho kwan sɛ yɛbɛtwa wo account no mu anaasɛ yɛatwa mu koraa. Sɛ woasi so dua da bi wɔ mfomsoɔ mu a, yɛsrɛ wo bɔ yɛn support team no ne ɔtɔnfoɔ no amaneɛ ntɛm ara.
5.3.12.1.4. Sɛ woawie wo fa a ɛwɔ aguadi no mu pɛpɛɛpɛ na deɛ ɛtene so a, ɛsɛ sɛ wosi so dua sɛ awie ansa na order no mmere nntwam. Sɛ wanyɛ saa a, ɔhaw biara a ɛfa aguadi yi ho no, wɔbɛtumi asi atia wo.
5.3.12.1.5. Sɛ wosi so dua sɛ awie denam sɛ wobɛtew button a ɛfata no so a, ɛhia sɛ wode adanseɛ a ɛkyerɛ sɛ woawie wo fa a ɛwɔ aguadi no mu nso twerɛ (upload).
5.3.12.1.6. Sɛ otɔnfoɔ no bisa nsɛm anaasɛ adanseɛ a ɛbɛkyerɛ sɛ wone deɛ wose woyɛ no, anaasɛ account ho nsɛm a, ɛyɛ wo asɛyɛdeɛ sɛ wode adanseɛ a wabisa no bɛma no. Sɛ woanyɛ saa a, ɛma otɔnfoɔ no nya ho kwan sɛ ɔpo sɛ ɔbɛkɔ so ayɛ aguadi no.
5.3.13. Exchange rate a ɛsesa daa (Floating exchange rate)
5.3.13.1. Deɛ yɛyɛ no gyina ne sɛ yɛde market feed ne mfiridwuma a ɛfa sika sesa boɔ ho ma. Yɛnnhyɛ na yɛmfa yɛn ho nkɔ saa boɔ no si mu.
5.3.13.2. Floating rate feature no fa amansin a wɔwɔ market feed a ɛtra hɔ berɛ biara ne sika sesa boɔ a ɛyɛ den no nko ara ho.
5.3.13.3. Wɔde floating rate feature no fa sika sesa boɔ ahodoɔ mmienu (2) ho: deɛ wɔahyɛ mu den (pegged) ne deɛ wɔnhyɛɛ mu den (non-pegged).
5.3.13.4. Wɔsesa floating rates a ɛwɔ Deriv P2P so no dɔnhwere biara, anaasɛ sɛ sika sesa boɔ no sesa kɛseɛ a, deɛ ɛbɛdi ɛkan no.
5.3.13.5. Afɛfoɔ a wɔbɛtumi de floating exchange rate no adi dwuma no bɛtumi ahunu market feed no berɛ a wɔrefiri aseɛ ayɛ adaneɛ denam sɛ wɔbɛtew ad creation button no so. Sɛ floating exchange rate no nni hɔ a, afɛfoɔ no bɛtumi de wɔn nsa akyerɛ sika sesa boɔ no sɛdeɛ na ɛte kan no.
5.3.13.6. Sɛ gua boɔ no sesa boro 0.5% ansa na wɔasi Deriv P2P order bi dua a, wɔbɛpo order no, na ɛsɛ sɛ afɛfoɔ no yɛ order foforɔ.
5.3.13.7. Sɛ gua feed no twɛn bɛboro nnɔnhwerɛ aduonu ɛnan (24) a, yɛde yɛn nsa bɛhyɛ exchange rate a ɛfata no.
5.3.13.8. Wɔde nnafua aduasa (30) a wɔde ma kwan ma Deriv P2P adaneɛ a wɔyɛɛ ansa na wɔde floating rate no reba no awieeɛ. Wɔbɛtwa saa adaneɛ yi mu wɔ ɛberɛ a nnafua aduasa no atwa mu akyi. Wɔn a wɔde adaneɛ to gua no wɔ ho kwan sɛ wɔsesa adaneɛ a wɔatwa mu no na wɔde floating rate ma ɛyɛ adwuma bio.
5.4. Deriv P2P ntuatua ne akasakasa
5.4.1. Ahyɛaseɛ a ɛfa akasakasa ho
5.4.1.1. Transaction biara bɛtumi anya akyinnyeɛ wɔ nnafua aduasa (30) akyi sɛ transaction no awie. Transaction no fahyɛfoɔ biara wɔ ho kwan sɛ ɔde akyinnyeɛ no ba. Ɛsɛ sɛ wɔde akyinnyeɛ biara a ɛfa transaction bi ho ba yɛn support team hɔ wɔ complaints@deriv.com.
5.4.1.2. Sɛ wɔbɛhwehwɛ na wɔadi asɛmmisa ano a, ɛbɛtumi ahia sɛ wɔhwɛ nkitahodie a ɛda ɔtɔni ne ɔtɔnfoɔ ntam. Sɛ nkitahodie yi fa bi asi wɔ yɛn platform so deɛ a, wɔmmu no sɛ ɛyɛ nkitahodie a ɛyɛ kokoam. Wode wo nsa si so na woma wo ho kwan sɛ, yɛn nso yɛyɛ nkitahodie biara a esi wɔ yɛn platform no so fã, na yɛbɛtumi akɔ mu ahwɛ na yɛde ayɛ adwuma sɛdeɛ yɛn Privacy Policy no kyerɛ.
5.4.1.3. Wɔ akasakasa ho nhwehwɛmu mu no, yɛbɛtumi abisa nnipa mmienu a wɔwɔ akasakasa no mu baako anaa wɔn mmienu nyinaa sɛ wɔmfa krataa a ɛkyerɛ wɔn ntam nkitahodie a ɛnyɛɛ wɔ yɛn platform no so mma.
5.4.2. Akasakasa ho nhwehwɛmu
5.4.2.1. Wɔ akasakasa ho nhwehwɛmu mu no, yɛn support team no bɛtumi ama wo akwankyerɛ a ɛsɛ sɛ wodi so. Akwankyerɛ a wɔbɛma wo no bɛtumi ahyɛ wo sɛ fa adanseɛ a ɛkyerɛ sɛ woawie wo fa a ɛwɔ aguadi no mu ma, adanseɛ a ɛkyerɛ sɛ woanya anaasɛ woannya deɛ ɛsɛ sɛ wonya no, ID nhwehwɛmu foforɔ, mfonini, nnyegyeɛ, anaasɛ video adanseɛ, anaasɛ nkrataa foforɔ biara a yɛbu sɛ ɛho hia. Sɛ woandi akwankyerɛ no so a, ebetumi ama wɔasi akasakasa no atia wo.
5.4.3. Akasakasa ano aduasie
5.4.3.1. Wonam yei so penע sɛ wobɛgye yɛn gyinaeɛ a ɛtwa toɔ wɔ Deriv P2P akasakasa biara a ebia wobɛka wo ho mu no ho.
5.4.3.2. Wote ase sɛ nea ɛtaa ba, nanso ɛnyɛ deɛ ɛba daa, wɔ aguadi a akasakasa wɔ ho mu ne sɛ, sɛ nhyehyɛeɛ a wɔde si akasakasa ano no nyinaa aba mu a, yɛde aguadi a akasakasa wɔ ho no bɛma tɔfoɔ anaasɛ tɔnfoɔ no.
5.4.3.3. Wopene so sɛ sɛ wɔsi akasakasa no ano ma wo mfasoɔ a, ɛmma yɛnyɛ obi a mmara hyɛ no sɛ ɔntua wo ka wɔ ɔhaw anaasɛ ɔbɔdeɛ biara a wobɛtumi ahunu ho.
5.4.3.4. Ɛsɛ sɛ wowɔ hɔ a wobɛtumi aba wɔ yɛn support team abisadeɛ ho mmuaeɛ wɔ aguadi a akasakasa wɔ ho mu.
5.4.3.5. Sɛ yɛbɛtumi asi gyinaeɛ a ɛtene na ɛmmerɛ nso a, yɛpɛ sɛ yɛduru gyinaeɛ bi mu wɔ nnɔnhwerɛ nsia (6) a yɛdi kan nya wo ho kasa mu. Nanso, ɛbɛtumi aba sɛ ɛho hia sɛ wɔhwehwɛ mu bio denam sɛdeɛ asɛm no yɛ den anaasɛ adanseɛ foforɔ a ɛba mu nti. Sɛ saa tebea mu a, ebia yɛrentumi nni nnɔnhwerɛ nsia (6) no so. Enti, yɛkura ho kwan sɛ yɛbɛtumi atwe berɛ a yɛde bɛsi gyinaeɛ no mu sɛdeɛ ɛho hia, ɛgyina sɛdeɛ asɛm no yɛ den ne berɛ a hwehwɛmu no bɛgye ansa na yɛduru gyinaeɛ a ɛtene na ɛfata so. Sɛ ɛho hia sɛ wɔtwe berɛ no mu a, yɛbɛbɔ wo amanneɛ ntɛm ara, aka berɛ a wɔsusu sɛ ɛde bɛba awieeɛ ho.
5.4.3.6. Sɛ yɛn support team antumi nnya wo ho kasa wɔ berɛ a wɔsusuiɛ no mu a, wɔbɛfa wo sɛ wonhyia wɔn, na wɔde saa nkoguo yi nko ara bɛma yɛasi akasakasa no ano atia wo.
5.4.3.7. Sɛ obi a ɔka aguadi a akasakasa wɔ ho mu ho de nsɛm anaasɛ nkrataa a nnaadaa wom ma, anaasɛ ɔbɔ atorɔ nsɛmmisa, anaasɛ ɔbɔ mmɔden bi foforɔ sɛ ɔbɛhyɛ den ma asɛm bi apa wɔ aguadi a akasakasa wɔ ho mu no, wɔbɛsi akasakasa no ano ntɛm ara atia saa onipa no.
5.4.3.8. Sɛ wɔsi akasakasa no ano ma tɔfoɔ no mfasoɔ
5.4.3.8.1. Yɛbɛtumi asi aguadi a akasakasa wɔ ho mu ano ama wo mfasoɔ sɛ tɔfoɔ, sɛ yɛahunu sɛ nhyehyɛeɛ a ɛdidi so yi mu baako akyi kwan aba mu:
5.4.3.8.1.1. Woayɛ wo fa a ɛwɔ aguadi no mu no nyinaa pɛpɛɛpɛ sɛdeɛ tɔnfoɔ no de akwankyerɛ maeɛ; anaasɛ
5.4.3.8.1.2. Tɔnfoɔ no ayɛ obi a wonhyia no (yɛn support team antumi nnya ne ho kasa wɔ nnɔnhwerɛ nsia (6) mu).
5.4.3.9. Sɛ wɔsi akasakasa no ano ma tɔnfoɔ no mfasoɔ
5.4.3.9.1. Wote ase, na wogye tom sɛ, sɛ wogyae sika a ɛfa saa asɛm no ho ma tɔfoɔ no ansa na woahwɛ ahunu sɛ tɔfoɔ no ayɛ ne fa a ɛwɔ aguadi no mu no nyinaa pɛpɛɛpɛ a, ɛrenyɛ yɛn asɛdeɛ sɛ yɛde saa sika no bɛsane ama wo Wallet no mu, anaasɛ yɛde akatua bi biara bɛma wo.
5.4.3.9.2. Yɛbɛtumi asi aguadi a akasakasa wɔ ho mu ano ama wo mfasoɔ sɛ tɔnfoɔ, sɛ yɛahunu sɛ nhyehyɛeɛ a ɛdidi so yi mu baako akyi kwan aba mu:
5.4.3.9.2.1. Tɔfoɔ no nnyɛɛ ne fa a ɛwɔ aguadi no mu, anaasɛ wanyɛ no pɛpɛɛpɛ;
5.4.3.9.2.2. Tɔfoɔ no service provider no akura, afrɛs, anaasɛ agyae saa aguadi no;
5.4.3.9.2.3. Tɔfoɔ no nnyɛɛ ne fa a ɛwɔ aguadi no mu sɛdeɛ akwankyerɛ a ɛwɔ wo ad (nkaeɛ) no mu kyerɛ; anaasɛ
5.4.3.9.2.4. Tɔfoɔ no ayɛ obi a wonhyia no (yɛn customer support antumi nnya ne ho kasa wɔ nnɔnhwerɛ nsia (6) mu).
5.5. Awieeɛ (Termination)
5.5.1. Sɛ tebea a ɛwɔ aseɛ ha biara anaasɛ tebea biara a ɛfa adwuma a wɔbɛgyae anaa wɔatwa mu ho a wɔaka ho asɛm wɔ yɛn General Terms mu no yɛ nokorɛ a, yɛkura ho hokwan sɛ: (1) yɛbɛtumi atwa wo transaction(s) no mu na yɛde sika a ɛfa ho no asane ama wɔn a wɔwɔ mu no sɛdeɛ ɛbɛsɔ yɛn ani, a sika a ɛwɔ wo Wallet no mu biara ka ho; (2) yɛbɛtumi asiw transaction biara a ɛrebɛba so kwan afebɔɔ; ne/anaa (3) yɛbɛtumi asiw, atwa mu anaa agye wo tumi a wowɔ sɛ wode nnwuma yɛn nyinaa di dwuma a Deriv P2P ka ho, a ɛbɛtumi akyerɛ sɛ wɔbɛgye wo kwan a wowɔ sɛ wokyerɛ nkra wɔ Deriv P2P platform no so so bere tiaa bi anaa afebɔɔ:
5.5.1.1. Sɛ ɛwɔ adwemmoa anaa adanseɛ a ɛkyerɛ sɛ nsisie dwumadie bi rekɔ so, a nwoma a wɔayɛ no atoro a wɔde bɛto Deriv P2P chatbox no mu, anaa wodaadaa adwumayɛfoɔ afoforɔ, sika a wɔte ho firi mmusuo mu (money laundering), anaa dwumadie bɔne anaa mmara mu bɔne biara a ɛfa sɛdeɛ wode Deriv P2P di dwuma ho; anaasɛ
5.5.1.2. Sɛ yɛnim anaa yɛwɔ nteaseɛ bi a ɛkyerɛ sɛ wode Deriv P2P adi dwuma a emmu mu mprenu anaa nea ɛboro saa, anaasɛ wofiri adwenkoraa bɔne mu, a tebea a ɛdidi soɔ yi ka ho sɛ ɛsi mprenu anaa nea ɛboro saa:
5.5.1.2.1. Sɛ ɔtɔfoɔ: sɛ woantumi anwie wo fa a ɛyɛ wo dea wɔ transaction no mu ansa na order no awie bere, woka sɛ woawie wɔ ɛberɛ a woanyɛ wo fa no nyinaa yie na nokorɛ mu, anaasɛ wotwa transactions mu; anaasɛ
5.5.1.2.2. Sɛ ɔtɔnfoɔ: sɛ woantumi nkyerɛ sɛ woanya biribi bio ɛberɛ a ɔtɔfoɔ no awie ne fa wɔ transaction no mu yie na nokorɛ mu.
