1. Nkyɛn ase nsɛm
1.1. Deriv kuo mu nnwumakuo no de wɔn ho ama sɛ wɔbɛbɔ wo data a ɛfa wo ho ho ban na wɔbɛdi wo kokoamsɛm ni. Kokoamsɛm Nhyehyɛeɛ yi kyerɛkyerɛ sɛdeɛ yɛboaboa ano, yɛde di dwuma, yɛsie, yɛkyerɛ, na yɛbɔ data a ɛfa wo ho ho ban wɔ Deriv nnwumakuo nyinaa mu ne wɔ yɛn nneɛma, nnwuma, applications, ne websites fam. Sɛ yɛka sɛ “yɛn”, “yɛn”, anaa “yɛn deɛ” wɔ Kokoamsɛm Nhyehyɛeɛ yi mu a, yɛkyerɛ dwumakuo pɔtee a ɛwɔ Deriv kuo mu a ɛwɔ asɛyɛdeɛ sɛ ɛbɛhwɛ wo data a ɛfa wo ho ho so, deɛ mpɛn pii no yɛ Deriv kuo dwumakuo a wo ne no wɔ aguadi abusuabɔ anaasɛ deɛ ɔma wo nnwuma (sɛdeɛ wɔakyerɛkyerɛ wɔ “Data controller ne contact information” kyɛfa a ɛdidi so no).
1.2. Kokoamsɛm Nhyehyɛeɛ yi fa klaenfoɔ ne wɔn a wɔrebɛyɛ klaenfoɔ seesei, website so srahwɛfoɔ, aguadi abusuabɔfoɔ, nnwuma mafoɔ (ne wɔn adwumayɛfoɔ), nhyiamu asomfoɔ, wɔn a wɔba yɛn offices, ne obiara a ɔde yɛn nneɛma, nnwuma, mobile apps, platforms, anaa digital channels di dwuma ho, ɛmfa ho ɔman a ɔte mu. Kokoamsɛm Nhyehyɛeɛ yi mfa wɔn a wɔrehwehwɛ adwuma anaa Deriv kuo adwumayɛfoɔ ho.
1.3. Yɛde wo data a ɛfa wo ho ho di dwuma sɛ controller, sɛdeɛ mmara a ɛfa ho kyerɛ, a ɛbɛtumi aka European Union General Data Protection Regulation (GDPR), United Kingdom General Data Protection Regulation (UK GDPR), ne kokoamsɛm mmara afoforɔ a ɛfa ho ho (“Kokoamsɛm Mmara”).
2. Data a ɛfa onipa ho ahodoɔ
2.1. Sɛdeɛ wo ne yɛn abusuabɔ teɛ no, yɛbɛtumi aboaboa data a ɛfa onipa ho bi anaa bebree ano na yɛde adi dwuma, te sɛ:
2.1.1. Identity data: Edin a wɔde too wo, abusua din, gender, ɔman a wofiri soɔ, awoda, ne/anaa aban nkrataa a wɔde kyerɛ onipa biara (ka passports, driving licences, national IDs, ne/anaa resident permits ho).
2.1.2. Contact data: Post address, email address, ne/anaa telephone number.
2.1.3. Adwuma ho data: Adwuma din, ɔboafoɔ a ɔde wo di dwuma din, adwuma a woyɛ, mmeae a wowɔ asɛyɛdeɛ wɔ hɔ, ne/anaa akatua.
2.1.4. Fie ho nsɛm, a rental/tenancy nhyehyɛeɛ, title deeds, ne utility bills ka ho.
2.1.5. Nkitahodie data: Nkitahodie mu nsɛm (emails, live chat, AI-boa chat nkitahodie, call recordings ne logs, adwenkyerɛ, ne/anaa gua mu nhwehwɛmu mmuaeɛ).
2.1.6. Nnwuma ho data: Account anaa krataa a wode bɔ mpaeɛ ho nsɛm, aguadi anaa transaction abakɔsɛm, apam, deɛ wopɛ, ne/anaa sɛdeɛ wode di dwuma ho krataa.
2.1.7. Provider data: Nsɛm a wɔde sesaa sɛ ɔmafoɔ anaa abusuabɔfoɔ (apam ho nsɛm ne/anaa nhyiamu ho nsɛm).
2.1.8. Ɔsrahwɛfoɔ data: Office nsrahwɛ ho nsɛm (entry logs, da/berɛ ne nsrahwɛ no botaeɛ, ne/anaa ahiades pɔtee a wɔkaa ho asɛm).
2.1.9. Consent data: Consents a wɔde maeɛ/ twee wɔn ho firii mu, cookies, ne/anaa marketing nkwagyeɛ ne deɛ wopɛ.
2.1.10. Payment data: Billing address, payment ho nsɛm, bank account, payment ɔkwan, ne/anaa payment abakɔsɛm.
2.1.11. Usage data: Aguadi a woyɛ wɔ wo account so, sɛdeɛ wode yɛn platforms ne nneɛma ahodoɔ di dwuma, anaasɛ sɛdeɛ wo ne yɛn websites, applications, marketing, ne nkitahodie nkabom.
2.1.12. Digital data: Sɛ nhwɛsoɔ, IP address, baabi a wowɔ ho nsɛm (ka GPS ne geolocation ho), device ne browser data, ne/anaa security ho nsɛm (te sɛ sɛdeɛ wowura mu anaa wokyerɛ wo ho ma woafa wo account mu).
2.1.13. Verification data: Address ho adanseɛ, sika a wowɔ no firibea, ne/anaa sika no firibea.
2.1.14. Biometric data: Data a wɔde yɛ adwuma de hwehwɛ onipa pɔtee, te sɛ facial recognition anaa voiceprints. Mfonini, images, audio, anaasɛ video recordings bi bɛtumi ayɛ biometric data sɛ wɔde yɛ adwuma de hwehwɛ onipa.
2.1.15. Nhyiamu mu nkabom data: Nsɛm a ɛfa nhyiamu ho krataa, ba a wɔba, ne/anaa nhyiamu mu nkabom ho.
2.1.16. Afoforɔ: Nsɛm biara foforɔ a wode ma, anaa mmara hwɛ sɛ yɛboaboa ano, anaa deɛ ɛfa yɛn adwuma pɔtee ho.
3. Data a ɛfa onipa ho a ɛyɛ den/kokoam kɛse
3.1. Gye sɛ yɛn ara yɛbisa anaa mmara hwɛ sɛ ɛho hia, yɛsrɛ wo, mfa anaa mmɔ data a ɛfa onipa ho a ɛyɛ den/kokoam kɛse biara nkyerɛ yɛn, ka yɛn websites, applications, anaa akwan afoforɔ so. Sɛdeɛ wo jurisdiction teɛ no, "data a ɛfa onipa ho a ɛyɛ den/kokoam kɛse" bɛtumi aka, nanso ɛnkyɛre wɔ, data a ɛfa wo mmusua anaasɛ ɔmanfoɔ a wofiri mu, nyamesom anaasɛ nyansapɛ gyidie, amammuisɛm mu adwene, adwumayɛfoɔ kuo mu nkabom, akwahosan, genetic anaasɛ biometric data, sexual orientation, nsɛmmɔnedie abakɔsɛm, anaasɛ nhyehyɛeɛ ne mmara mu dwumadie ne asotwe.
3.2. Sɛ ɛho hia sɛ yɛboaboa anaa yɛde data a ɛfa onipa ho a ɛyɛ den/kokoam kɛse di dwuma a, yɛbɛyɛ saa sɛdeɛ Kokoamsɛm Mmara a ɛfa ho kyerɛ nko ara, na mmara kwan pa bi nko ara a yɛwɔ, te sɛ wo ara w’adwene pa so nkwagyeɛ, mmara mu asɛyɛdeɛ a yɛde di dwuma, anaasɛ sɛdeɛ ɛho hia ma mmaratoɔ no nhyehyɛeɛ, ne dwumadie, anaasɛ ho banbɔ.
4. Data a ɛfa onipa ho no mmoaboaanoɔ
4.1. Yɛbɛtumi aboaboa wo data a ɛfa wo ho ho ano wɔ tebea ahodoɔ yi mu afiri:
4.1.1. Wo ara dirɛkt: Sɛ wo ne yɛn di nkitaho, wokyerɛ wo din, wo ne yɛn akuo di nkitaho, woba nhyiamu, anaasɛ woba yɛn offices;
4.1.2. Yɛn websites/applications: Sɛ wode yɛn nneɛma ne nnwuma di dwuma, wo ne yɛn websites, applications nkabom anaasɛ wo ne yɛn di nkitaho, sɛ nhwɛsoɔ, denam forms, cookies, anaasɛ usage logs so;
4.1.3. AI nnwintoɔ nneɛma: Sɛ wo ne AI-boa nneɛma a Deriv de ama yɛ dwuma, te sɛ Amy, yɛn AI chat ɔboafoɔ, anaasɛ AI-boa voice/telephone calls nkabom. Yei ka wo nkitahodie mu nsɛm (ka voice recordings ho), data a ɛfa onipa ho biara a wode ma, ne technical data a ɛka ho (te sɛ session identifiers ne timestamps);
4.1.4. Afoforɔ: Ka aguadi abusuabɔfoɔ, nnwuma mafoɔ, aban mpamufoɔ, anaasɛ verification databases ho;
4.1.5. Baabi a obiara bɛtumi anya: Te sɛ nhyehyɛeɛ mu nkrataa anaasɛ databases a obiara bɛtumi anya;
4.1.6. Deriv ankasa de bɔɔ: Wɔ yɛn nnwuma a yɛde ma mu (nhwɛsoɔ, nhyiamu ho nkrataa, call recordings, call logs) anaasɛ denam nsɛm a yɛasusuw ho a yɛabɔ wɔ wo ho a yɛde nsɛm a yɛwɔ dada no yɛ nhwehwɛmu mu; ne/anaasɛ
4.1.7. Nsɛm ho abisa a ɛtoatoa so: Sɛ yɛn mmara ne nhyehyɛeɛ die kɔso, due diligence, ne sɛ yɛbɛhwɛ sɛ yɛn nnwuma yɛ pɛpɛɛpɛ na ahotɔsoɔ wom no fam no, yɛbɛtumi ahia wo sɛ wode nsɛm foforɔ a ɛfa wo ho anaa nkrataa a ɛhyɛ mu den bɛma yɛn wɔ mmerɛ biara mu wɔ mmerɛ a woanya abusuabɔ yɛn no.
5. Mmara kwan a ɛfata ne botaeɛ
5.1. Yɛde wo ankasa nsɛm di dwuma kɛkɛ sɛ yɛanya wo ɛkwan anaa yɛwɔ mmara kwan a ɛfata a ɛma yɛde di dwuma. Saa nkratoɔ yi bɛtumi aka ho:
5.1.1. Wo ankasa nsɛm a yɛde bɛdi dwuma de pɛ sɛ yɛbɛdi mmara ahyɛdeɛ so, a nhyehyɛeɛ a wɔde ma license, mmara a ɛtia nsisie ne mmara a ɛtia sika ho ntwaatwaasɛm ka ho;
5.1.2. Wo ankasa nsɛm a yɛde bɛdi dwuma de yɛ anaa de di nhyehyɛeɛ biara a yɛne wo ayɛ ho adwuma;
5.1.3. Sɛ yɛbɛdi yɛn gua mu mfasoɔ a ɛfata akyi; ne/anaa
5.1.4. Sɛ yɛbɛkyekyere, yɛbɛdi, anaa yɛbɛbɔ yɛn mmara ho kwan ho ban.
5.2. Yɛbɛtumi de wo nsɛm adi dwuma wɔ saa botaeɛ ahodoɔ yi mu:
5.2.1. Client management ne akawnt no ho nhyehyɛeɛ;
5.2.2. Nnwuma a yɛde ma, aguadi a yɛdi, ne transactions a yɛhwɛ so;
5.2.3. Client service mmoa a ɛboa nkitahodie ho adwuma na ɛsa nkurobɔ anaa akasakasa ho;
5.2.4. Partners ho nhyehyɛeɛ;
5.2.5. Client due diligence, Know Your Customer (KYC) nhyehyɛeɛ, nnyinasoɔ a ɛtia nsisie, nnyinasoɔ a ɛtia sika ho ntwaatwaasɛm (AML), ne sanctions screening;
5.2.6. Ahobammɔ ne nkwanso ho nhyehyɛeɛ, site ahobammɔ, na sɛ yɛbɛka nsisie anaa dwumadi a ɛmfata anaa amumuyɛsɛm ho asɛm a wɔahunu anaa wɔsusu sɛ ɛwɔ hɔ;
5.2.7. Marketing ne analytics ho botaeɛ, a ɛbɛtumi aka nsɛmmisa bɔbɔ, client anigyeɛ ho susuhwɛ, ne feedback a yɛboaboa ano ho;
5.2.8. Yɛn nneɛma ne nnwuma yiedie ho mapimu, nhwehwɛmu ne mmoaden a ɛfa nkɔsoɔ ho adwuma a yɛyɛ, user experience ho nhwehwɛmu a yɛyɛ, ne business intelligence a yɛboaboa ano;
5.2.9. Nhyiamu, webinars, ntetee mmerɛ, ne osuahunu nhyehyɛeɛ;
5.2.10. Sikasɛm, treasury, akawnt ho nhyehyɛeɛ, ne tua ho nhwehwɛmu;
5.2.11. Nneɛma a wɔde ma yɛn (Suppliers) ne third-party ho nhyehyɛeɛ;
5.2.12. Asiane ho nhwehwɛmu, bɔne a wɔsiw ho kwan ne wɔhunu, internal audits, corporate governance, ne nsiesie ho nnwuma;
5.2.13. Yɛn website, applications, ne platforms ho nhyehyɛeɛ, ne IT ne ahobammɔ infrastructure ne system sɔhwɛ anaa nkɔsoɔ ho adwuma;
5.2.14. Mmara die, akwansideɛ anaa mmara ho kurobɔ ho ban a yɛbɔ, nkrataa a yɛkora so, ne yɛn mfasoɔ a ɛfata anaa mmara ho kwan a yɛbɔ ho ban, a ɛka mmara ho dwumadi a yɛbɛfa so anaa yɛbɛyi mu, anaa insurance ho abisadeɛ a yɛde bɛma;
5.2.15. Yɛn adwuma nyinaa anaa fa bi ho merger, acquisition, tɔn, agyapadeɛ twetwee, nsakraeɛ, anaa bankruptcy, a due diligence a ɛfata ho ka ho;
5.2.16. Wo abisadeɛ ho nhwehwɛmu anaa sɛ yɛbɛboa wo ama woatumi ayɛ wo hokwan ho adwuma;
5.2.17. Audio, video, anaa media nsɛm foforɔ a wɔbɔ anaa wɔkyekyɛ;
5.2.18. Botaeɛ foforɔ biara a mmara, nhyehyɛeɛ, dwumadi ho mmara, anaa asɛnniiɛ ahyɛdeɛ hwehwɛ anaa ma ho kwan; ne/anaa
5.2.19. Machine learning ne automated processing, a ɛka wo ankasa nsɛm a yɛde di dwuma de tete, nkɔsoɔ ma, ne yɛ pɛ ma algorithms, models, anaa artificial intelligence nhyehyɛeɛ ho, de pɛ sɛ yɛbɛma yɛn nnwuma yɛ yie, nsisie siw ho kwan, asiane ho nhwehwɛmu, ne gua mu nnwuma. Sɛ yɛde third-party AI providers di dwuma de ma yɛn nnwuma ne nsonsonoe yɛ adwuma a, saa providers no bɛtumi de wo ankasa nsɛm adi dwuma de atete anaa ama wɔn general models no nkɔsoɔ.
5.3. Wogye tom sɛ yɛde AI nnwuma a tumi wom di dwuma, a Amy, AI chat assistant a wobɛnya wɔ yɛn website ne applications so ka ho (nanso ɛnkyerɛ sɛ ɛno nko ara), ne AI-assisted voice calls. Sɛ wode Amy anaa AI-assisted chat anaa voice features foforɔ di dwuma a, wo nkitahodie mu nsɛm (a voice recordings biara ka ho) ne wo ankasa nsɛm biara a wode bɛma, yɛbɛtumi de adi dwuma, na sɛ ɛfata a, third-party AI technology providers a wɔyɛ adwuma ma yɛn sɛ processors no bɛtumi de adi dwuma.
5.4. Yɛbɛma woate aseɛ pefee sɛ yɛde wo ɛkwan a woama no di dwuma, na wobɛtumi atwe wo ɛkwan no mu mmerɛ biara a wopɛ.
6. Wo ankasa nsɛm a yɛbɛda adi
6.1. Yɛbɛtumi ne saa nnipakuo a wɔaka wɔn ho yi akyɛ wo ankasa nsɛm, sɛ ɛho hia na ɛfata de nya saa Privacy Policy yi mu botaeɛ a wɔaka no, na egyina mmara kwan a ɛfata so:
6.1.1. Nkabom afoforɔ a ɛwɔ Deriv group mu;
6.1.2. Agents, contractors, suppliers anaa service partners, a IT, cloud, AI technology providers, web-hosting, analytics, fulfilment, content providers, client support, nkitahodie platforms ne logistics service providers ka ho;
6.1.3. Payment processors, sikakorabea, ne sikasɛm abusuakuo a wɔde transactions di dwuma;
6.1.4. Regulators, asɛnniiɛ, mmara ho adwumayɛfoɔ, tax, anaa tumidifoɔ afoforɔ sɛdeɛ mmara hwehwɛ anaa de bɔ yɛn hokwan ho ban;
6.1.5. Afotufoɔ a wɔhyɛ adwuma mu, a insurers, mmaranimfoɔ, auditors, ne accountants ka ho, de ma adwuma kɔ so daa, asiane ho nhwehwɛmu, anaa wɔ mmara ho asɛm anaa abisadeɛ mu;
6.1.6. Gua mu adamfoɔ (Business partners);
6.1.7. Nhyiamu anaa marketing adamfoɔ, advertising networks, analytics providers, ne social networks, sɛdeɛ ɛfata ma marketing, advertising, nneɛma ho nkɔsoɔ, anaa nhyiamu mu nkabom;
6.1.8. Sɛ woama wo ɛkwan pefee a, third parties afoforɔ a wokyerɛ yɛn sɛ yɛnkyɛ wo nsɛm mma wɔn; ne/anaa
6.1.9. Nnipa afoforɔ a mmara ama Deriv ɛkwan anaa ɛhwehwɛ sɛ Deriv de nsɛm ma wɔn, sɛdeɛ mmara, nhyehyɛeɛ, dwumadi ho mmara anaa asɛnniiɛ ahyɛdeɛ kyerɛ.
6.2. Yɛhwehwɛ sɛ third parties nyinaa a wɔde wo ankasa nsɛm di dwuma ma yɛn no, wɔbɛma ahobammɔ a ɛfata, wɔbɛdi mmara a ɛfata so, na wɔbɛbɔ ahobammɔ a ɛyɛ pɛ anaasɛ ɛboro deɛ wɔaka ho asɛm wɔ ha so.
7. Amanaman ntam nsɛm a wɔtwe
7.1. Deriv group yɛ amanaman nyinaa mu adwuma a ɛwɔ offices, partners, ne service providers wɔ ewiase afanan nyinaa, a European Economic Area (EEA), United Kingdom, Asia, Africa, Latin America, ne mmeammea afoforɔ ka ho. Ɛno nti, wo ankasa nsɛm bɛtumi wɔ aman a ɛnyɛ wo abɔdeɛ aman mu—a aman a ɛmfra EEA anaa UK mu—a wɔde di dwuma anaa wɔtwe kɔ hɔ, a ebia wɔn ahobammɔ ho nhyehyɛeɛ nnyɛ pɛ sɛdeɛ ɛwɔ wo abɔdeɛ man mu.
7.2. Sɛ wɔde data a ɛfa onipa ho a GDPR, UK GDPR, anaa Privacy Laws foforɔ a ɛfata di dwuma wɔ so no twa kɔ ɔman a wɔnhunuu sɛ ɛwɔ data banbɔ a ɛsɔ mu mu a, yɛbɛyɛ nhyehyɛeɛ a ɛfata sɛdeɛ mmara ahwehwɛdeɛ a ɛfata kyerɛ no. Saa banbɔ nhyehyɛeɛ yi bɛtumi aka Standard Contractual Clauses a European Commission anaa UK aban apene so, adwendwene a ɛfa sɛ ɛsɔ mu ho, nhwehwɛmu foforɔ a ɛfa data a wɔde twa kɔ baabi foforɔ ho nkɛntɛnso, ne mfiri ne nhyehyɛeɛ foforɔ sɛdeɛ ɛho hia, de hwɛ sɛ wo data a ɛfa onipa ho no kɔ so wɔ banbɔ mu.
8. Data a wɔkora so
8.1. Yɛkora wo data a ɛfa onipa ho so kɔsi sɛ ɛho bɛhia ama yɛatumi ayɛ deɛ enti a yɛgyee no, a ɛka mmara, mmara nhyehyɛeɛ, akontabuo, anaa amanneɛbɔ ahwehwɛdeɛ ho, sɛdeɛ yɛn ara yɛn nhyehyɛeɛ a ɛfa data kora ho kyerɛ. Sɛ berɛ a ɛfata no twam a, yɛbɛpepa wo data no yie anaasɛ yɛbɛyɛ no a wɔnntumi nhu sɛ ɛyɛ wo deɛ, gyesɛ mmara hwehwɛ anaa ɛma ho kwan sɛ wɔbɛkora so berɛ a ɛware sene saa, te sɛ sɛ wɔde bɛsi mmaraho asɛm ho fapem anaa wɔde bɛbɔ ne ho ban, anaasɛ wɔde bɛsie anaasɛ wɔde bɛyɛ nhwehwɛmu anaasɛ abakɔsɛm ho adwuma.
9. Wo hokwan ahodoɔ
9.1. Ɛgyina ɔman a wote so ne Privacy Laws a ɛfata wo data a ɛfa onipa ho so, wobɛtumi anya saa hokwan ahodoɔ yi:
9.1.1. Nsɛm ne ho kwan a wobɛnya: Wobɛtumi abisa sɛ wopɛ sɛ wohu wo data a ɛfa onipa ho, nya nsɛm foforɔ a ɛfa sɛdeɛ yɛde di dwuma ho, na wonya nsɛm a ɛfa amanaman ne adwuma ahodoɔ a wɔde wo data no akɔma wɔn ho. Wobɛtumi so abisa sɛ wɔde wo data a ɛfa onipa ho no bi mma wo.
9.1.2. Nsiesie: Wobɛtumi abisa sɛ wɔbɛsiesie anaasɛ wɔbɛfoforɔ data a ɛfa onipa ho a ɛnteɛ anaasɛ a ɛnwieeɛ.
9.1.3. Pepa: Ebia wowɔ hokwan sɛ wobisa sɛ wɔpepa wo data a ɛfa onipa ho, sɛdeɛ mmara ahwehwɛdeɛ a ɛfata no kyerɛ.
9.1.4. Ɛnsi gyinaeɛ a wɔde di dwuma: Ebia wowɔ hokwan sɛ wobisa sɛ yɛsi gyinaeɛ a yɛde wo data a ɛfa onipa ho di dwuma wɔ tebea bi ase.
9.1.5. Ɛmpene sɛ wɔde di dwuma: Ebia wowɔ hokwan sɛ wotia nnidisoɔ bi a wɔde data no di dwuma, a direct marketing ne profiling ka ho.
9.1.6. Data a wobɛtumi atwa akɔ baabi foforɔ: Ebia wowɔ hokwan sɛ wobisa wo data a ɛfa onipa ho mu bi a wɔahyehyɛ no yie, a wɔtaa de di dwuma, na ɛyɛ machine-readable, sɛdeɛ mmara ahyɛhyɛdeɛ kyerɛ, na sɛ eyi renyɛ afoforɔ hokwan ano adeɛ bɔne anaasɛ ɛrenhyɛ nsɛm a ɛsɛ sɛ wɔsie no mu basabasa.
9.1.7. Automated gyinaeɛ a wɔsi: Ebia wowɔ hokwan sɛ wɔnni gyinaeɛ bi a wɔde automated adwuma (profiling ka ho) nko ara sie, baabi a saa gyinaeɛ no de mmara anaasɛ nneɛma a ɛho hia kɛseɛ bɛba.
9.1.8. Wotwe wo pene mu: Baabi a yɛde wo pene mu de wo data di dwuma no, wowɔ hokwan sɛ wotumi twe wo pene mu berɛ biara. Wo a wobɛtwe wo pene mu no renhyɛ adwuma biara a wɔyɛeɛ ansa na wotwe wo pene mu no mmara so basabasa.
9.1.9. Kasatu a wode kɔ supervisory authority nkyɛn: Ebia wowɔ hokwan sɛ wode kasatu kɔma data banbɔ supervisory authority wɔ ɔman a wote mu, baabi a wɔde wo data di dwuma, baabi a wo data controller no wɔ hɔ, anaa baabi a data breach bi asi.
9.2. Yɛsrɛ wo hyɛ no nso sɛ, yɛbɛtumi abisa wo nsɛm foforɔ de ahwɛ sɛ wone deɛ woka no ampa ansa na yɛde wo abisadeɛ no ayɛ adwuma. Sɛ abisadeɛ bi nni fapem pa anaa, anaasɛ wɔtaa yɛ no bio, anaasɛ ɛboro so dodo a, yɛbɛtumi abisa sika kakra a ɛfata anaasɛ yɛampɛ sɛ yɛde abisadeɛ no yɛ adwuma, sɛdeɛ mmara a ɛfata ma ho kwan.
9.3. Wobɛtumi abisa sɛ wɔbɛfoforɔ wo data a ɛfa onipa ho wɔ wo account nhyehyɛeɛ mu. Ɛyɛ wo asɛyɛdeɛ sɛ wohwɛ sɛ wo data a ɛfa onipa ho no te mu ampa na ɛtɔ ne berɛ so, ɛfiri sɛ yɛde saa data no di dwuma de yɛ yɛn adwuma. Yɛsrɛ wo hyɛ no nso sɛ, sɛ wode nsɛm a ɛnteɛ ma anaasɛ woanyɛ wo nsɛm foforɔ berɛ a ɛsesaeɛ a, ɛbɛtumi ahyɛ yɛn nneɛma ne adwuma a yɛde ma wo no papa anaasɛ ɛberɛ a wobɛnya ano.
9.4. Sɛ wopɛ sɛ wode saa hokwan yi mu bi di dwuma anaasɛ wowɔ nsɛmmisa a ɛfa wo hokwan a ɛwɔ saa Privacy Policy yi ase ho a, yɛsrɛ wo, frɛ yɛn Data Protection Officer wɔ dpo@deriv.com.
9.5. Saa Privacy Policy yi mma hokwan anaa nnoa foforɔ biara mma, mma ɛtrɛ mu, anaasɛ mma nsakraeɛ bi mma, gyesɛ deɛ mmara a ɛfata (te sɛ Privacy Laws a ɛfata no) ama ho kwan.
10. Marketing
10.1. Wowɔ hokwan sɛ wopa marketing nsɛm a yɛde bɛma wo no ho. Wobɛtumi ayɛ eyi denam wo pene mu twetwe so berɛ biara a wowɔ account wɔ yɛn nkyɛn.
10.2. Wobɛtumi apa marketing nkitahodie a yɛde bɛma wo ho wɔ wo account nhyehyɛeɛ mu, anaasɛ wobɛtumi atwa wo ho firi marketing email ahodoɔ ho denam “Unsubscribe” link a ɛwɔ yɛn marketing nkitahodie nyinaa mu so.
10.2.1. Sɛ wopaw sɛ wobɛtwa wo ho afiri yɛn marketing nkitahodie ho a, yɛsrɛ wo hyɛ no nso sɛ, wobɛtumi akɔ so anya transactional anaa adwuma ho email ahodoɔ. Yɛbɛbɔ mmɔden sɛdeɛ yɛbɛtumi biara de bɛtew saa nkrasɛm yi dodoɔ so, na yɛhwɛ sɛ ɛho hia ansa na yɛn nneɛma ne adwuma ahodoɔ yɛ adwuma yie.
10.2.2. Yɛsrɛ wo hyɛ no nso sɛ, ɛsiane sɛdeɛ wɔde nsɛm di dwuma berɛ enti, wobɛtumi akɔ so anya marketing nkitahodie bi berɛ tiawa bi mu, sɛ woabisa sɛ wobɛtwa wo ho anaasɛ woatwa wo ho mpo. Bio nso, sɛ marketing nkitahodie bi rekɔ anaasɛ wɔreyɛ de resoma a, wobɛtumi akɔ so anya. Sɛ wokɔ so nya marketing nkitahodie firi yɛn hɔ berɛ a ɛfata atwam akyi a, frɛ yɛn denam live chat so.
11. Wo data a ɛfa onipa ho banbɔ
11.1. Yɛfa wo data a ɛfa onipa ho ne sikasɛm nkitahodie banbɔ asɛm no yɛ adeɛ a ɛho hia, na yɛde ɔkwan a ɛgyina asiane so di dwuma de bɔ ho ban, a eyi ka ho:
11.1.1. Wo password yɛ deɛ wɔde ama wo account no nko ara, na wɔde cryptographic hashing a emu yɛ den kora so yie. Ɛmfa yɛn ho anaasɛ yɛn adwumayɛfoɔ ho sɛ wɔbɛtumi ahunu wo password. Yɛsrɛ wo, frɛ yɛn sɛ wowɔ ɔhaw biara a ɛfa wo password ho.
11.1.2. Credit card data nyinaa, yɛde di dwuma wɔ banbɔ mu tee tee firi yɛn sika tua adwumayɛfoɔ nkyɛn, denam SSL/TLS encryption a ɛwɔ hɔ seesei so, na ɛsɛ sɛ ɛhyɛ Payment Card Industry Data Security Standard (PCI DSS) anaa gyinapɛn foforɔ a ɛtumi di saa adwuma no mu.
11.1.3. Yɛma kwan sɛ wobɛnya wo din mu nsɛm no so kɛkɛ ma adwumayɛfoɔ a wɔahyɛ wɔn kwan na ɛho hia wɔn kɛse sɛ wɔde bɛdi wɔn adwuma. Yɛhwɛ kwan biara so sɛdeɛ dibea-so-nhyehyɛeɛ (role-based access controls) kyerɛ, na yɛsan hwɛ mu ne nhwehwɛmu (audit) wɔ ho mmerɛ ne mmerɛ.
11.1.4. Yɛde nsiesieɛ a ɛfata sɛdeɛ adwuma gua kyerɛ (industry-standard) di dwuma, a ɛyɛ technical ne organisational nsiesieɛ, a data encryption wɔ mmerɛ a ɛrekɔ (in transit) ne mmerɛ a ɛda hɔ (at rest) mu ka ho, network banbɔ nsiesieɛ (sɛ firewalls ne intrusion detection), banbɔ nsɔhwɛ a yɛyɛ no mmerɛ ne mmerɛ, ne nhyehyɛeɛ a ɛma yɛn adwuma kɔ so (business continuity planning), sɛdeɛ yɛbɛbɔ wo nsɛm ho ban.
11.1.5. Yɛn nhyehyɛeɛ hwɛ dwumadie a ɛyɛ nsɛnhiasɛm anaa nsisie a ɛbɛtumi aba so. Yɛhwɛ sɛ obi yɛ onipa ko a ɔka ne ho sɛ ɔyɛ no, sɛ ɛho hia a, na sɛ yɛhu nsisie bi a, yɛbɛtumi ne polisifoɔ ne ahyehyɛdeɛ foforɔ a ɛfata di dwuma.
11.1.6. Ɛsɛ sɛ wohwɛ wo wura mu nsɛm, email account a abata ho, ne device ahodoɔ no so yie. Yɛtu wo fo paa sɛ wopaw password a emu yɛ den na ɛnyɛ deɛ obi foforɔ wɔ bi, sɛ wobɛsesa no mmerɛ ne mmerɛ, sɛ wonkyerɛ obiara, na sɛ wonnfa device anaa network a obiara nsa ka anaa ɛka wo ho wo ho nnni wo account mu.
11.2. Ɛwom sɛ yɛbɔ mmɔden sɛ yɛbɛbɔ wo data ho ban deɛ, nanso yɛsrɛ wo hu sɛ online platform biara ntumi nsi pi sɛ ɛho banbɔ wie pɛyɛ. Sɛ ɛba (nanso ɛntaa mma) sɛ data no twa mu a, yɛbɛdi kɔkɔbɔ ahwehwɛdeɛ a ɛfata so, sɛdeɛ Privacy Laws a ɛfata kyerɛ.
12. Gyinaesie a ɛyɛ ankasa (automated decision-making) ne wo ho nhwehwɛmu (profiling)
12.1. Yɛkura kwan sɛ yɛde nsɛm a yɛaboaboa ano na yɛasusuw ho bɛyɛ wo ho nhwehwɛmu (profiling) wɔ yɛn nneɛma ho. Yɛn ankasa ne yɛyɛ eyi, na automated processing boa yɛn. Saa kwan yi so na yɛbɛtumi ama wo nneɛma ne mfasoɔ a ɛfata wo sene biara.
12.2. Yɛbɛtumi nso de nhyehyɛeɛ a ɛyɛ adwuma ankasa (automated systems) di dwuma sɛ ɛbɛboa yɛn ma yɛasi gyinaesie wɔ asiane ho nhwehwɛmu mu, sɛ nhwehwɛmu a yɛyɛ wɔ nsisie (fraud) ne sika a wɔte ho (money laundering) ho. Ɛwom sɛ yɛde tɛknɔlɔgyi bɛtumi aboa yɛn ma yɛahu asiane dodoɔ deɛ, nanso gyinaesie biara a ebetumi aka wo ho asɛm bɔne no, nnipa bɛsan ahwɛ mu ansa na wɔasi saa gyinaesie no, sɛdeɛ ɛbɛyɛ a gyinaesie no mfiri automated processing nko ara mu.
13. Cookies ne website ho nhwehwɛmu (analytics)
13.1. Cookies yɛ nsɛm nkyerɛwee nketewa a wɔde si wo device so sɛ ɛbɛkora nsɛm a web server bɛtumi asan abisa bio. Wɔde di dwuma kɛse sɛdeɛ website ahodoɔ bɛyɛ adwuma, ama wɔn a wɔde di dwuma no anya osuahunu pa, na wɔde ama emu nsɛm ne dawuro a ɛfata.
13.2. Yɛde cookies ne tɛknɔlɔgyi foforɔ a ɛte saa (sɛ web beacons ne pixels) di dwuma sɛ:
13.2.1. Ɛma website no yɛ adwuma na ɛbɔ beaeɛ a ɛsɛ sɛ wɔbɔ ho ban ho ban;
13.2.2. Ɛkae nneɛma a wopɛ ne nhyehyɛeɛ a wode asi hɔ;
13.2.3. Ɛte sɛdeɛ wode yɛn mfasoɔ di dwuma ase, na ɛma yɛtumi tu mu;
13.2.4. Ɛma nsɛm ne dawuro a wɔayɛ ama wo ankasa; ne
13.2.5. Ɛboa ma wo account ho ban denam sɛ wɔbɛkyerɛw wura mu ne wura mu abɔdenden ho.
13.3. Yɛbɛtumi de cookies ahodoɔ a ɛdidi soɔ yi di dwuma:
13.3.1. Cookies a ɛho hia kɛkɛ: Ɛho hia paa sɛ wode bɛhwɛ website no mu nsɛm na wode ne mfasoɔ bɛdi dwuma, sɛ wura mu;
13.3.2. Functionality cookies: Ɛkae nneɛma a wopɛ ne wo nsisie sɛdeɛ ɛbɛma wo osuahunu ayɛ fɛ;
13.3.3. Performance/Analytics cookies: Ɛboa yɛn ma yɛte sɛdeɛ nkurɔfoɔ a wɔba yɛn website so no yɛ biribi wɔ hɔ ase, denam sɛ yɛboaboa nsɛm ano na yɛde ba a wɔnkyerɛ onipa ko din; anaasɛ
13.3.4. Targeting/Advertising cookies: Yɛn ne yɛn third-party apamfoɔ de di dwuma sɛ ɛbɛma dawuro a ɛfata, na wɔbɛsusu sɛdeɛ ɛyɛ adwuma.
13.4. Cookies a ɛho hia kɛkɛ no, wɔde bɛsi hɔ wɔ ne ankasa mu (automatically). Cookies foforɔ (sɛ functionality, analytics, ne advertising cookies) deɛ, wɔbɛtumi de asi hɔ sɛ woama kwan (consent) sɛdeɛ mmara a ɛfata kyerɛ nko ara.
13.5. Wowɔ nsisie pii wɔ sɛdeɛ wobɛhwɛ cookies so wɔ wo computer so ho. Web browser dodoɔ no ara ma wo kwan sɛ wobɛhwɛ cookies so anaa wosi ano denam wo browser nhyehyɛeɛ so. Yɛsrɛ wo hu sɛ sɛ wosi cookies bi ano a, ɛbɛtumi aka yɛn nneɛma ne mfasoɔ adwuma ho asɛm.
13.6. Wɔkora cookies so mmerɛ dodoɔ a ɛho hia kɛkɛ sɛdeɛ wɔbɛdi wɔn dwuma no nko ara. Mmerɛ a wɔde kora cookie bi so no gyina cookie no su so. Sɛ wotwa wo browser mu a, session cookies bɛyera, na persistent cookies deɛ, ɛbɛtumi atena hɔ kyɛ gye sɛ wopepa firi hɔ ntɛm.
13.7. Yɛde third-party mfasoɔ, sɛ Google Analytics, Meta Pixel, LinkedIn Insight Tag, ne Snap Pixel di dwuma, a wɔbɛtumi de wɔn ankasa cookies asi wo device so. Wobɛtumi de email mena yɛn wɔ dpo@deriv.com sɛ wopɛ nsɛm pii fa saa cookies yi ho ne sɛdeɛ wobɛhwɛ nneɛma a wopɛ so.
14. Nkitahodie a ɛkɔ website foforɔ so
14.1. Yɛn website no wɔ nkitahodie a ɛkɔ website foforɔ so, na ɛbɛtumi akura banner anaa icon dawuro a ɛfa third-party website ho. Saa website ahodoɔ yi ne wɔn dawuro ahodoɔ no bɛtumi de cookies abɛsi wo web browser so, a ɛnka yɛn nsa. Yɛnni asodie wɔ sɛdeɛ saa website ahodoɔ yi hwɛ privacy anaa emu nsɛm ho. Yɛhyɛ wo nkuran sɛ kenkan saa website ahodoɔ yi privacy policies, ɛfiri sɛ wɔn nhyehyɛeɛ bɛtumi ayɛ soronko wɔ yɛn deɛ ho.
15. Deɛ ɔhwɛ data so (Data controller) ne sɛdeɛ wobɛtumi ne no adi nkitaho
15.1. Sɛdeɛ mmara a ɛfa data ho banbɔ a ɛfata kyerɛ no, deɛ ɔhwɛ wo din mu nsɛm so (data controller) gyina ɔman a wote mu ne Deriv mfasoɔ a wode di dwuma so. Sɛ wopɛ nsɛm pii fa Deriv adwumakuo ahodoɔ a wɔde mfasoɔ ma, a emu bi yɛ addresses a wɔahyehyɛ ne mmara ho nsɛm, kɔ ha: https://deriv.com/regulatory.
15.2. Sɛ wowɔ European Economic Area (EEA) mu a, wo data controller bɛyɛ Deriv Investments (Europe) Limited, a wɔakyekyere no wɔ Malta (Company No. C 70156), a ne address a wɔahyehyɛ no wɔ Level 3, W Business Centre, Triq Dun Karm, Birkirkara BKR9033, Malta. Malta Financial Services Authority hwɛ Deriv Investments (Europe) Limited so sɛdeɛ Investment Services Act kyerɛ.
15.3. Sɛ wopɛ sɛ wonya nsɛm pii fa wo data controller ho, sɛ wowɔ nsɛmmisa anaa nsɛm ka fa saa Privacy Policy yi anaa yɛn data ho banbɔ nhyehyɛeɛ ho, anaasɛ wopɛ sɛ wobɔ yɛn kwaadu fa sɛdeɛ yɛdi Privacy Laws a ɛfata so ho a, yɛsrɛ wo kɔ yɛn Data Protection Officer so wɔ dpo@deriv.com.
16. Nsakraeɛ
16.1. Yɛbɛtumi asesa saa Privacy Policy yi mmerɛ ne mmerɛ sɛdeɛ ɛbɛkyerɛ nsakraeɛ a aba yɛn nhyehyɛeɛ, mmara ahwehwɛdeɛ, anaa tɛknɔlɔgyi mu.
Saa website yi tumi de nkyerɛaseɛ a wɔyɛ no ntɛm so (automated translations) di dwuma de boa wo. Nanso, English kyerɛaseɛ no ne deɛ ɛkyɛn biara, na sɛ nsenkyerɛnneɛ bi bɔ abira a, English kyerɛaseɛ no bɛdi so. Deriv (FX) Ltd wɔ tumi krataa na Labuan Financial Services Authority hwɛ ne so. Deriv (BVI) Ltd wɔ tumi krataa na British Virgin Islands Financial Services Commission hwɛ ne so. Deriv Investments (Cayman) Limited, a wɔakyerɛw ne registered office wɔ Campbells Corporate Services Limited, Floor 4, Willow House, Cricket Square, Grand Cayman, Cayman Islands, Cayman Islands Monetary Authority hwɛ ne so. Cayman Islands Monetary Authority na ɛhwɛ Deriv Investments (Cayman) Limited so. Deriv (Mauritius) Ltd, Financial Services Commission, Mauritius na ɛhwɛ ne so. Deriv (V) Ltd wɔ tumi krataa na Vanuatu Financial Services Commission hwɛ ne so. Deriv.com Limited, a wɔakyerɛw no wɔ Guernsey, yɛ holding company a ɛwɔ saa adwumakuo yi nyinaa so. Deriv Capital International Ltd registered office wɔ Unit 25, 2nd Floor, Nia Mall, Saleufi Street, Apia, Samoa. Deriv (SVG) LLC registered office wɔ First Floor, SVG Teachers Credit Union Uptown Building, Corner of James and Middle Street, Kingstown P.O., St Vincent and the Grenadines. Hwɛ sɛ wobɛkenkan yɛn Nhyehyɛeɛ ne Mmara (Terms and Conditions) ne Asiane Ho Nkyerɛkyerɛmu (Risk Disclosure) ansa na wode yɛn nnwuma adi dwuma, sɛdeɛ ɛbɛma wote asiane a ɛwɔ mu no ase koraa. Yɛsrɛ wo, hyɛ no nso sɛ nsɛm a ɛwɔ saa website yi so no nyɛ investment ho afotuo.
Nneɛma a yɛde ma wɔ yɛn website so yɛ derivative nneɛma a ne ho yɛ den, na asiane kɛseɛ wom sɛ wobɛhwere sika. CFDs yɛ nneɛma a ne ho yɛ den na asiane kɛseɛ wom sɛ wobɛhwere wo sika ntɛm so ɛsiane Leverage nti. Ɛsɛ sɛ wosusu ho hwɛ sɛ wote sɛdeɛ saa nneɛma yi yɛ adwuma ase, ne sɛ wobɛtumi agyina asiane kɛseɛ a ɛwɔ hɔ sɛ wo sika bɛyera no ano.
