Saa nwoma yi yɛ apam a ɛwɔ wo ne Deriv ntam fã bi, na ɛsɛ sɛ wokenkan bom ne yɛn Nhyehyɛeɛ Nsɛm a Ɛfa Dwumadie Ho ma clients (deɛ wɔfrɛ no "Nhyehyɛeɛ Nsɛm"). Nsɛmfua biara a wɔakyerɛ aseɛ pefee a wɔde di dwuma wɔ saa nsɛm foforɔ yi mu no bɛkura ntease a wɔde ama wɔn wɔ Nhyehyɛeɛ Nsɛm no mu.
1. Nnianimu
1.1. Saa nsɛm foforɔ yi fa akyitrafoɔ nyinaa a wɔwɔ akontaabuo wɔ Deriv (V) Ltd ho.
1.2. Sɛ nsɛm a ɛbɔ abira wɔ saa nsɛm foforɔ yi ne/anaasɛ nkrataa afoforɔ biara a ɛka Nhyehyɛeɛ no ho ntam a, saa nsɛm foforɔ yi bɛdi mu wɔ wo akontaabuo a wowɔ wɔ Deriv (V) Ltd ho.
1.3. Deriv (V) Ltd wɔ tumi krataa a wɔde firi Financial Dealers Licensing Act so sɛ ɔbɛyɛ securities adeɛ tɔn adwuma te sɛ derivative nneɛma, na Vanuatu Financial Services Commission (“VFSC”) hwɛ so na wama no ho kwan.
1.4. Sɛ wopɛ sɛ wohunu nneɛma a yɛde ma pii ho nsɛm a, yɛsrɛ wo hwɛ prospectus no.
2. Nsɛmmisa
2.1. Sɛ wopɛ sɛ wode nsɛmmisa a ɛfa yɛn Nhyehyɛeɛ no ho ma a, wobɛtumi de nsɛm a ɛfa wo nsɛmmisa no ho akɔma yɛn wɔ complaints@deriv.com. Yɛbɛkyerɛ wo sɛ yɛanya wo nsɛmmisa no denam email so, yɛbɛhwehwɛ wo nsɛmmisa no mu, na yɛbɛbɔ mmɔden sɛ yɛde mmuaeɛ a ɛtwa toɔ bɛma wo wɔ nnafua dwumadie dunum (15) mu firi da a yɛnyaa nsɛmmisa no. Sɛ wopɛ nsɛm pii a, yɛsrɛ wo kenkan yɛn Complaints Policy kratafa.
Sikasɛm commission
2.2. Sɛ yɛnsiesie wo nsɛmmisa no amma wo abotɔyam a, wobɛtumi de wo nsɛmmisa no akɔ Financial Commission anim. Sɛ ɛba saa a, wo nsɛmmisa no bɛfa kwan a ɛdidi soɔ yi so:
2.2.1. Ahyɛaseɛ mmerɛ
2.2.1.1. Wobɛtumi de nsɛmmisa akɔma Financial Commission sɛ woamma yɛn gyinaeɛ no abotɔyam anaasɛ sɛ wɔamfa gyinaeɛ no wɔ nnafua dwumadie dunum (15) mu nko ara.
2.2.1.2. Wobɛtumi de nsɛmmisa akɔma Financial Commission kɔsi nna aduanan enum (45) akyi a asɛm no sii.
2.2.1.3. Financial Commission wɔ nna enum (5) a ɔde bɛkyerɛ sɛ wɔanya wo nsɛmmisa no, na ɔwɔ nnafua dunan (14) a ɔde bɛbua nsɛmmisa no denam ne Internal Dispute Resolution (IDR) kwan so.
2.2.2. Nhwehwɛmu berɛ
2.2.2.1. Financial Commission bɛhwehwɛ sɛ anwiinwii no mu nokorɛ wɔ hɔ anaa daakye nnafua 5 mu.
2.2.2.2. Dispute Resolution Committee (“DRC”) Ti no bɛfrɛ wo ne yɛn nyinaa wɔ nnafua 5 a ɛyɛ adwuma nna mu sɛdeɛ ɛbɛyɛ a wɔbɛnya nsɛm a ɛho hia nyinaa, ahunu sɛ ebia wɔbɛtumi asiesie anwiinwii no wɔ nhwehwɛmu berɛ no mu anaa.
2.2.3. Gyinapɛn a wɔde besi asɛm no ano
2.2.3.1. DRC no bɛsi gyinapɛn wɔ anwiinwii no ho (yɛsrɛ wo hwɛ sɛ DRC no nkaa mmerɛ pɔtee a wɔde bɛbɔ gyinapɛn no ho amaneɛ).
2.2.3.2. DRC no bɛtumi abisa wo anaa yɛn amanneɛ foforɔ, na ɛsɛ sɛ wɔde amanneɛ a wɔbisaeɛ no ma wɔ nnafua 7 mu.
2.2.4. Mfaso ne ahyɛdeɛ
2.2.4.1. Gyinapɛn ahodoɔ a DRC no si yɛ nneɛma a ɛkyekyere yɛn. DRC gyinapɛn ahodoɔ yɛ nneɛma a ɛkyekyere wo deɛ, sɛ wogye tom nko ara.
2.2.4.2. Sɛ wopene DRC gyinapɛn bi so deɛ, ɛsɛ sɛ wogye tom wɔ nnafua 14 mu. Sɛ woamma mmuaeɛ wɔ DRC gyinapɛn no ho wɔ nnafua 14 mu a, wɔbɛfa sɛ wɔawie anwiinwii no.
2.2.4.3. Ɛsɛ sɛ yɛma akontabuo sika no wɔ nnafua 28 a ɛfiri da a wɔsii gyinapɛn no so.
2.2.4.4. Sɛ gyinapɛn no ba yɛn afaboɔ deɛ, ɛsɛ sɛ wode krataa a ɛkyerɛ sɛ wogyae yɛn ho asɛm ma yɛn wɔ nnafua 7 a ɛfiri da a wɔsii gyinapɛn no so, na wɔbɛfa sɛ wɔawie anwiinwii no.
Vanuatu Financial Services Commission (VFSC)
2.3. Sɛ yɛabɔ mmɔden mprɛnsa na yɛansiesie wo anwiinwii no sɛdeɛ ɛbɛsɔ wo ani a, afei wobɛtumi de wo anwiinwii no kɔ VFSC hɔ. Ɛsɛ sɛ nneɛma a ɛdidi soɔ yi ka anwiinwii no ho kɔ:
2.3.1. Wo din duduru ne mfoni a ɛkyerɛ wo ho adanseɛ;
2.3.2. Nhyehyɛeɛ a ɛkyerɛ sɛ wode sika too gua so, sɛdeɛ ɛbɛyɛ nhyehyɛeɛ a ɛkyerɛ sɛ wode sika too baabi;
2.3.3. Nwoma a ɛkyerɛ sɛdeɛ adeɛ anaa aguadie a wɔde maeɛ no teɛ (prospectus) ho krataa foforɔ;
2.3.4. Anwiinwii no nyinaa mu nsɛm a ɛkyerɛ deɛ anwiinwii no gyina soɔ;
2.3.5. Gyeesuo sɛ wɔagye abisadeɛ a ɛfa sika yi a wobɛtwe no; ne
2.3.6. Amanneɛ anaa nkrataa foforɔ a ɛfata, sɛdeɛ ɛbɛyɛ email anaa nkɔmmɔbɔ a ɛbaa yɛn ne deɛ ɔbɔ anwiinwii no ntam.
2.4. Ɛsɛ sɛ wɔkyerɛ nkrataa a ɛfata nyinaa a wɔde bɛkɔ VFSC hɔ ase wɔ English mu baabi a ɛho hia, na wɔhyɛ ho nsɛnkyerɛnneɛ a ɛkyerɛ sɛ nkrataa no asekyerɛ yɛ nokorɛ.
