Saa nwoma yi yɛ apam a ɛwɔ wo ne Deriv ntam fã bi, na ɛsɛ sɛ wokenkan bom ne yɛn Nhyehyɛeɛ Nsɛm a Ɛfa Dwumadie Ho ma clients (deɛ wɔfrɛ no "Nhyehyɛeɛ Nsɛm"). Nsɛmfua biara a wɔakyerɛ aseɛ pefee a wɔde di dwuma wɔ saa nsɛm foforɔ yi mu no bɛkura ntease a wɔde ama wɔn wɔ Nhyehyɛeɛ Nsɛm no mu.
1. Nnianimu
1.1. Deriv Investments (Cayman) Limited, a wɔkyekyeree no 25 Ɔpɛpɔn 2024 (registration No 406695), ne fiefoɔ wɔ Cayman Islands a ne registered address wɔ Campbells Corporate Services Limited, Floor 4, Willow House, Cricket Square, Grand Cayman KY1-9010, Cayman Islands (“yɛn” anaa “yɛn”). Cayman Islands Monetary Authority hwɛ yɛn so wɔ Securities Investment Business Act ase sɛ yɛnyɛ securities investment business sɛ Broker Dealer.
1.2. Nhyehyɛeɛ foforɔ yi fa klientfoɔ nyinaa a wɔwɔ akawnte wɔ Deriv Investments (Cayman) Limited hɔ ho.
1.3. Sɛ nsɛnnennee bi anaa nsakraeɛ bi da nhyehyɛeɛ foforɔ yi ne/anaa nkratafa afoforɔ a ɛyɛ Apam no fã ntam a, nhyehyɛeɛ foforɔ yi na ɛbɛdi tumi wɔ wo akawnte a ɛwɔ yɛn nkyɛn ho.
2. Klient ntuanoɔ
2.1. Sɛ yɛbɛdi Securities Investment Business Act ne Securities Investment Business (Conduct of Business) Regulations no so a, ɛsɛ sɛ yɛkyekyɛ yɛn clients mu sɛ “Retail Clients”, “Professional Clients”, anaasɛ “Market Counterparties”. Nhyehyɛeɛ ho banbɔ a ɛsono soronko kɔ kuo biara so. Nokorɛm, Retail Clients na wɔma wɔn nhyehyɛeɛ ho banbɔ a ɛkorɔn sene biara, ɛnna Professional Clients ne Market Counterparties deɛ, wɔma wɔn banbɔ a ɛba fam, anaasɛ wɔmma wɔn nhyehyɛeɛ ho banbɔ biara.
2.2. Sɛ woka wo ho bɔ yɛn wɔ Website no so sɛ wopɛ Services no a, yɛbɛkyekyɛ wo sɛ Retail Client.
2.3. Wobɛtumi asrɛ sɛ yɛnsesa wo gyinabea nkɔ Professional Client, nanso ɛnyɛ asɛdeɛ mma yɛn sɛ yɛbɛyɛ saa. Yɛbɛsesa wo gyinabea na yɛabu wo sɛ Professional Client sɛ wofata sɛ wɔde wo hyɛ saa kuo no mu nko ara. Sɛ wote sɛ Private Client a, wonnfata sɛ wɔsesa wo gyinabea nkɔ Market Counterparty.
3. Nkrataa a Wɔkora So
3.1. Sɛdeɛ yɛaka wɔ General Terms no mu no, yɛbɛtumi akora nkrataa bi so ɛsiane mmara ne nhyehyɛeɛ ahyɛdeɛ a ɛda yɛn so enti. Wobɛtumi asrɛ sɛ wɔmma wo ho kwan ma wohu wo nkrataa no bere biara a ɛwɔ saa mmerɛ a Securities Investment Business Conduct of Business Regulations (2003) no hyɛ yɛn sɛ yɛnkora wo nkrataa so no mu. Sɛ yɛnya saa abisadeɛ no a, yɛbɛyɛ yei wɔ bere a ɛfata mu:
3.1.1. Yɛde nkrataa a wɔatwerɛ ne afiri a ɛfa wo ho a yɛasoma akɔma wo anaasɛ ɛsɛ sɛ yɛsoma kɔma wo sɛdeɛ Securities Investment Business Conduct of Business Regulations (2003) no kyerɛ no bɛma wo; na
3.1.2. Yɛde nkrataa a wode afiri wo nkyɛn akɔ wo account a ɛwɔ yɛn nkyɛn no ho akyerɛw a yɛanya no sinasini bɛma wo.
4. Yɛn som pa gyinapɛn
4.1. Sɛ akyinnyeɛ biara mma a, na mfa ho sɛ Clause 12 (Warranties and indemnities) ne Clause 13 (Liability) a ɛwɔ General Terms of Use no mu no kyerɛ sɛn biara no, biribiara a ɛwɔ Nhyehyɛeɛ (Agreement) no mu renyi asɛdeɛ anaasɛ nokorɛdie biara a ɛda yɛn so ma wo wɔ Securities Investment Business Act anaasɛ Securities Investment Business (Conduct of Business) Regulations no ase mfiri.
4.2. Sɛdeɛ yɛn nhyehyɛeɛ ahyɛdeɛ kyerɛ no, ɛsɛ sɛ: (a) yɛde gua so nnimdeɛ, ɔyɛpɛpeyɛ, ne adɔetoɔ a ɛkorɔn yɛ yɛn securities investment adwuma; na (b) yɛde nimdeɛ, ahwɛyie, ne nsiyɛ a ɛfata di dwuma de ma wo Services no.
5. Client Sika
5.1. Wote aseɛ na wopene so sɛ wɔde wo sika bɛsie wɔ client bank account a wɔatwa mu asi hɔ wɔ Cayman Islands akyi, deɛ ɛwɔ Isle of Man seesei (“Offshore Bank”).
5.2. Deɛ ɛfa deɛ aka ho no, wote ase sɛ mmara ne nhyehyɛeɛ a ɛda Offshore Bank no so no nyɛ pɛ ne deɛ ɛda Cayman Islands no so, na sɛ Offshore Bank no antumi anni ne dwuma a, wɔbɛtumi de wo sika adi dwuma wɔ ɛkwan foforɔ so sene sɛ anka wɔkora so wɔ Cayman Islands. Sɛ saa nsɛm yi ho hia wo a, ɛsɛ sɛ wususu ho sɛ wobɛnya wo ara wo mmara ho afotufoɔ.
5.3. Sɛ wompɛ sɛ wɔde wo sika twa kɔ Offshore Bank no a, ɛnsɛ sɛ wode sika gu wo trading account no mu anaasɛ wokura so wɔ yɛn nkyɛn. Sɛ wode sika agu mu dada a, ɛsɛ sɛ woyi sika biara a aka wɔ mu ntɛm ara na woka kyerɛ yɛn wɔ atwerɛtwerɛ kwan so sɛ wotu wo account no.
6. Nsɛm a wɔde electronic kwan so soma
6.1. Wopene so sɛ nkrataa nyinaa, nsɛm a wɔaka, apam ho krataa, nsiesiei, amanneɛbɔ ne nsɛm foforɔ (“Electronic Nsɛm”) wɔbɛtumi de ama wo wɔ electronic kwan so, sɛ ɛyɛ denam wo akontaabuo a emu dɔ a ɛwɔ yɛn platform no so anaa denam email so. Sɛ yɛbisa sɛ wonsi gyinaeɛ sɛ wonsa kaeɛ a, wopene so sɛ wobɛyɛ saa; sɛ wokɔ so de platform no di dwuma, wobua, anaa wɔhunu sɛ wokenkan no, ɛno ara kyerɛ sɛ wonsa kaa no sɛ wɔbisaeɛ no.
6.2. Nsɛm a wɔde Electronic kwan yɛ a yɛde ka wo ho wɔ wo online account no so no, wɔbu no sɛ wɔasoma na wɔanya saa bere a wɔde akɔ wo account a ɛwɔ yɛn platform no so na wobɛtumi akɔhwɛ no.
6.3. Nsɛm a wɔde Electronic kwan yɛ a yɛde ka wo ho wɔ email so no, wɔbu no sɛ wɔasoma saa bere a ɛfiri yɛn system mu kɔ, na wɔbu no sɛ wɔanya no bere a ɛduru wo email address a wɔahyɛ din a wo ara woapaw no.
7. Sika a Wɔde Di Dwuma
7.1. Aguadi, margin, settlement, account amanneɛbɔ, ne ka ne twabea biara a ɛwɔ Nhyehyɛeɛ (Agreement) no ase no, wɔde United States dollars (USD) na ɛbɛyɛ, adi dwuma, na wɔatua. Wogye tom pefee sɛ wo asɛdeɛ no wɔ USD mu.
8. Spread ne swap nsakraeɛ
8.1. Spreads ne swap nsakraeɛ a ɛfa wo adwumadie a wode yɛn Services no die ho no, wɔakyerɛ wɔ yɛn Trading Terms no mu. Sɛ wopɛ nsɛm a ɛdɔɔso a ɛfa CFD aguadie ho a, yɛsrɛ wo hwɛ yɛn trading specifications page no.
9. Nsɛm a Wɔbɛda Adi
9.1. Wopene so sɛ yɛde wo nsɛm, a edi akyi no ara yɛ data a ɛfa wo ho, bɛkyerɛ Deriv kuo no mu nnwumakuo afoforɔ, ne wɔn sub-contractors, a wɔyɛ nnwuma, dwumadie, ne nhyehyɛeɛ bi ma yɛn.
9.2. Sɛ ɛba sɛ asɛdeɛ bi da yɛn so sɛ yɛmma wo nsɛm kɔ hɔ a, wopene so nso sɛ yɛbɛtumi ada wo nsɛm a ɛhyɛ kɔkoam adi:
9.2.1. Wɔ adwuma a wɔdi daa no mu, ne sɛ yɛde bɛdi wo nkyerɛkyerɛ no ho dwuma;
9.2.2. Sɛdeɛ mmara, nhyehyɛeɛ, adeyɛ kwan, atemmufoɔ ahyɛdeɛ, mmaranseɛ anaasɛ sika tua nhyehyɛeɛ a ɛfata hwehwɛ anaasɛ ma ho kwan no; ne
9.2.3. Baabi a wɔde nokorɛdie da nsɛm adi fa bɔne anaasɛ asiane kɛseɛ a ɛda abrabɔ, akwahosan, ahobammɔ anaasɛ sraman ho, a ɛhyia mmara a ɛfata so.
10. Mfasoɔ ntaneɛ
10.1. Yɛwɔ nhyehyɛeɛ a ɛfata a yɛde hu nsɛm a abira da yɛn, yɛn director mpanin, adwumayɛfoɔ, anaasɛ nnipa anaasɛ aguadie afoforɔ a wɔne yɛn abɔ mu, tee anaasɛ denam ɔkwan foforɔ so, wɔ ɛberɛ a yɛde yɛn nhyehyɛeɛ ma wo no mu ntam. Ɛsɛ sɛ yɛhwɛ wo mfasoɔ enti wɔ berɛ a yɛde yɛn nhyehyɛeɛ ma wo.
10.2. Nanso, ɛsɛ sɛ wohunu nsɛm a ɛdidi soɔ yi sɛ woreyɛ aguadi biara ne yɛn:
10.2.1. Wɔ yɛn Nhyehyɛeɛ no mu, yɛbɛtumi ayɛ order ama wo anaasɛ yɛbɛtumi de yɛn ankasa akontaabuo ayɛ aguadi. Ɛnom mmienu nyinaa mu, yɛyɛ principal enti yɛyɛ wo kyɛfa wɔ aguadi biara a wokɔ mu. Sɛ yɛde yɛn ankasa akontaabuo reyɛ aguadi a, ɛtumi ba sɛ, berɛ tenten mu, yɛnya mfasoɔ firi akyitrafoɔ a wɔhwere sika sɛ ɛkuo mu.
10.2.2. Yɛn na yɛhyɛ sika nneɛma a ɛfa sikasɛm ho boɔ wɔ Platforms no so, enti ɛboɔ no bɛtumi ayɛ soronko afiri deɛ aguadifoɔ afoforɔ anaasɛ gua boɔ kyerɛ.
11. Nsɛmmisa
11.1. Sɛ wopɛ sɛ wode nsɛmmisa a ɛfa yɛn Nhyehyɛeɛ no ho ma a, wobɛtumi de nsɛm no akɔma yɛn wɔ complaints@deriv.com.
11.2. Yɛbɛkyerɛ wo sɛ yɛanya wo nsɛmmisa no wɔ krataa so ntɛm ara sɛdeɛ yɛnya no. Afei yɛbɛhwehwɛ asɛm no mu, na yɛde krataa mmuaeɛ bɛma wo wɔ nnawɔtwe mmienu (14) mu firi da a yɛnyaa nsɛmmisa no.
