Saa nwoma yi yɛ apam a ɛwɔ wo ne Deriv ntam fã bi, na ɛsɛ sɛ wokenkan bom ne yɛn Nhyehyɛeɛ Nsɛm a Ɛfa Dwumadie Ho ma clients (deɛ wɔfrɛ no "Nhyehyɛeɛ Nsɛm"). Nsɛmfua biara a wɔakyerɛ aseɛ pefee a wɔde di dwuma wɔ saa nsɛm foforɔ yi mu no bɛkura ntease a wɔde ama wɔn wɔ Nhyehyɛeɛ Nsɛm no mu.
1. Nnianimu
1.1. Saa nhyehyɛeɛ foforɔ yi fa akwantufoɔ a wɔwɔ akawnt wɔ Deriv (BVI) Ltd nyinaa ho.
1.2. Sɛ nsɛnsonoɔ bi wɔ saa nhyehyɛeɛ foforɔ yi ne nwoma afoforɔ biara a ɛka Nhyehyɛeɛ no ho ntam a, saa nhyehyɛeɛ foforɔ yi na ɛbɛdi tumi wɔ wo akawnt a ɛwɔ Deriv (BVI) Ltd ho.
1.3. Wɔama Deriv (BVI) Ltd. tumi krataa (licence) wɔ Securities and Investment Business Act ase sɛ ɔnyɛ investment nnwuma, na British Virgin Islands Financial Services Commission (“BVIFSC”) na ɛhwɛ ne so na ɛma no tumi.
2. Sɛdeɛ yɛdi wo sika ho dwuma
2.1. Yɛbɛtumi de wo sika adi dwuma de ahyɛ ahyɛdeɛ a yɛde ama wɔ margining, nsakraeɛ, anaa sɛ yɛtua wo derivative aguadie ho ka mu.
2.2. Yɛde wo sika sie wɔ sikakorabea akawnt a ɛne yɛn dwumadie akawnt ntam da. Sɛ ɛba sɛ yɛtumi ntua yɛn ka a, yɛne yɛn parent company wɔ bosea nhyehyɛeɛ a ɛbɛma sɛ, mpɛn kɛse koraa, ɛbɛkata ka biara a wɔde wɔ akwantufoɔ so so.
3. Aguadi hyɛ a wɔde yɛ adwuma
3.1. Sɛdeɛ yɛn tumi krataa (licence) tebea kyerɛ no, yɛbɛyɛ wo aguadie no deɛ ɔne wo di aguadi. Yɛbɛtumi ayɛ agyinamoafoɔ ama wo ɛberɛ a yɛredi wo nhyehyɛeɛ ho adwuma, anaasɛ yɛbɛyɛ ɔdeɛ di agyinamu, baabi a yɛbɛyɛ beaeɛ koro a wobɛtumi afa so adi aguadi nyinaa.
3.2. Sɛ wɔde nhyehyɛeɛ si hɔ sɛ wɔbɛtɔ anaasɛ wɔbɛtɔn adeɛ bi wɔ wo Deriv MT5 akawnt so a, wo nhyehyɛeɛ no bɛtumi afa liquidity provider a ɔma yɛn nnwuma no mu.
4. Nsɛmmisa a ɛyɛ adwuma
4.1. Sɛ wowɔ asɛmmisa bi fa wo aguadi account a ɛwɔ Deriv (BVI) Ltd. ho a, wobɛtumi afrɛ yɛn denam yɛn Help centre so anaasɛ wobɛkasa ne obi a ɔyɛ representative denam live chat so.
4.2. Yɛabɔ yɛn ho mmɔden sɛ yɛbɛsiesie wo asɛmmisa no ntɛm ara, na yɛda wo ase sɛ wobɛtumi anya aboterɛ ama yɛn ɛberɛ a yɛde siesie asɛm no.
4.3. Sɛ yɛantumi ansiesie wo asɛmmisa no, anaasɛ sɛ wote nka sɛ yɛn mmuaeɛ nsɔ wʼani a, wobɛtumi de kwadwom pa ara brɛ yɛn, denam ɔkwan a wɔakyerɛ wɔ “Kwadwom” fa a ɛwɔ aseɛ no so.
5. Kwadwom
5.1. Sɛ wopɛ sɛ wode kwadwom bɛto Yɛn Nnwuma no ho a, wobɛtumi de nsɛm a ɛfa wo kwadwom no ho brɛ yɛn wɔ complaints@deriv.com. Yɛbɛhwehwɛ wo asɛmmisa no mu na yɛde mmuaeɛ a ɛtwa toɔ bɛbrɛ wo wɔ nnapɛn 15 a adwumayɛ wɔ mu akyi, firi ɛda a yɛnyaa kwadwom no so.
5.2. Sɛ wo kwadwom no yɛ kɛseɛ (hwɛ aseɛ) na yɛansiesie wo kwadwom no ama wo ani nnsɔ no wɔ abosome 3 akyi firi ɛda a yɛnyaa wo kwadwom no so a, wobɛtumi de wo kwadwom no akɔ BVIFSC.
5.3. Sɛdeɛ Section 69B(1) a ɛwɔ Regulatory Code mu no kyerɛ no, wɔbu kwadwom bi sɛ ɛyɛ kɛseɛ sɛ ɛka saa nsɛm yi mu baako anaa bɛboro saa:
5.3.1. Mmara nhyehyɛeɛ bi a wɔabu so;
5.3.2. Atorɔ adwumayɛ, adwumayɛ bɔne, anaa suban bɔne a ɛfiri licensee no anaa ne director, adwumayɛfoɔ, anaasɛ agyinamoafoɔ no mu baako hɔ;
5.3.3. Asɛm bi a wɔadi kan abɔ ho nkurannee no san aba bio (sɛ ɛho hia paa anaasɛ ɛnte saa); anaa
5.3.4. Sɛ deɛ ɔbɔɔ nkurannee no ahwere sika, anaasɛ ɛbɛtumi ahwere sika a ɛho hia kɛseɛ wɔ ne sikasɛm tebea mu.
