Saa Nkurɔfoɔ Anwiinwii Nhyehyɛeɛ yi kyerɛkyerɛ sɛdeɛ Deriv fa di nkurɔfoɔ anwiinwii ho dwuma. Yɛpɛ sɛ yɛhwɛ sɛ wɔde anwiinwii biara di dwuma wɔ ɛkwan a ɛtene ne mmerɛ pa mu.
Yɛsrɛ wo hunu sɛ nhyehyɛeɛ ne mmerɛ pɔtee a wɔde di dwuma no bɛtumi ayɛ soronko sɛdeɛ Deriv adwumakuo a wo ne no ayɛ apam no teɛ.
Sɛdeɛ wobɛka wʼanwiinwii
Sɛ wowɔ anwiinwii bi a, ɛkwan a ɛyɛ mmerɛ paa a wobɛfa so aka akyerɛ yɛn ne sɛ wobɛmane email akɔma yɛn wɔ complaints@deriv.com.
Sɛ ɛbɛboa yɛn ma yɛahwehwɛ mu na yɛadi wʼanwiinwii ho dwuma ntɛm ara a, yɛsrɛ wo fa saa nsɛm a ɛdidi so yi ka email no ho:
- Wo akawnt nɔma
- Wʼanwiinwii no mu nkɔmmɔ a emu da hɔ pefee, a nna, mmerɛ, ne nneɛma pɔtee a wɔtɔn anaa wɔtɔ wɔ mu ka ho
- Nkrataa a ɛboa wʼasɛm so, tesɛ wo aguadi platform no ho mfonini anaa system mfomsoɔ ho mfonini, a ɛbɛboa yɛn nhwehwɛmu no
Mmerɛ a wɔde bɛma mmuaeɛ
Yɛbɔ mmɔden sɛ yɛde wo haw ahodoɔ bɛsiesie wɔ saa mmerɛ a ɛdidi so yi mu:
- Nkaebɔ a yɛahunu sɛ yɛanya: ntɛm ara sɛdeɛ ɛbɛtumi aba mu.
- Mmuaeɛ (Deriv Investments (Cayman) Limited no adwumayɛfoɔ): Nna 14 a wɔbu wɔ kalenda so. Saa mmerɛ yi hyɛ aseɛ da a ɛdi anwiinwii no gyeeɛ da no akyi.
- Mmuaeɛ (Deriv adwumakuo afoforɔ adwumayɛfoɔ): Nna 15 a wɔyɛ adwuma wɔ mu, firi ɛberɛ a wɔgyee anwiinwii no.
Sɛ asɛmmisa bi yɛ den dodo na yɛntumi nsiesie no wɔ mmerɛ a wɔahyehyɛ sɛdeɛ wɔaka wɔ soro no mu a, yɛbɛma wo nsɛm sononko wɔ nwoma mu. Saa nsɛm yi bɛkyerɛ sɛdeɛ nhwehwɛmu no kɔ so, na ama wo mmerɛ a wɔhwɛ anim sɛ yɛde yɛ mmuaeɛ a ɛtwa toɔ.
Asɛmmisa a wɔde bɛkɔ baabi foforɔ
Sɛ yɛn mmuaeɛ a ɛtwa toɔ no ansɔ wʼani, anaasɛ yɛansiesie wo asɛmmisa wɔ mmerɛ a wɔahyehyɛ no mu a, wobɛtumi de wo asɛmmisa akɔma Financial Commission, a ɛyɛ abɔntene nhyehyɛeɛ a wɔde siesie akasakasa:
1. Asɛmmisa a wɔde bɛkyerɛ
- Wobɛtumi de asɛmmisa akɔma Financial Commission wɔ nna 45 a ɛdi asɛm no akyi mu.
- Financial Commission wɔ nna 5 a wɔde bɛkyerɛ sɛ wɔanya wo asɛmmisa no, na wɔwɔ nna 14 a wɔde bɛbua asɛmmisa no denam yɛn Internal Dispute Resolution (IDR) nhyehyɛeɛ so.
- Wobɛtumi de asɛmmisa akɔma Financial Commission sɛ yɛn gyinaeɛ no ansɔ wʼani, anaasɛ yɛamfa gyinaeɛ biara wɔ mmerɛ a wɔahyehyɛ no mu nko ara.
2. Nhwehwɛmu berɛ
- Financial Commission bɛhwehwɛ sɛ asɛmmisa no yɛ nokorɛ anaa ɛnyɛ nokorɛ wɔ nnawɔtwe adwumayɛ nna 5 mu.
- Dispute Resolution Committee (DRC) Ti no ne wo ne yɛn nyinaa bɛkasa wɔ nnawɔtwe adwumayɛ nna 5 mu sɛdeɛ ɔbɛnya nsɛm a ɛho hia nyinaa, na ahwɛ sɛ ebia wɔbɛtumi asiesie asɛmmisa no wɔ nhwehwɛmu berɛ no mu.
- Sɛ wɔantumi annya kwan biara a wɔbɛfa so asiesie asɛm no a, asɛmmisa no bɛkɔ berɛ a wɔde bɛsi gyinaeɛ no mu, a DRC bɛhwɛ so.
3. Berɛ a wɔde si gyinaeɛ
- DRC bɛsi gyinaeɛ fa asɛmmisa no ho.
- DRC bɛtumi abisa wo anaa yɛn sɛ wɔmma nsɛm foforɔ, na ɛsɛ sɛ wɔde nsɛm a wɔhwehwɛ no ma wɔ nna 7 mu.
4. Mfaso ne ahyɛdeɛ
- Gyinaeɛ a DRC si no kyekyere yɛn. DRC gyinaeɛ kyekyere wo sɛ wogye tom nko ara.
- Sɛ DRC gyinaeɛ bi sɔ wʼani a, ɛsɛ sɛ wogye tom wɔ nna 14 mu. Sɛ wanbua DRC gyinaeɛ no wɔ nna 14 mu a, wɔbɛfa no sɛ asɛmmisa no aba awieeɛ.
- Ɛsɛ sɛ yɛma sika a wɔde siesie asɛm no wɔ nna 28 a wɔsii gyinaeɛ no akyi mu.
- Sɛ gyinaeɛ no ba yɛn afa a, ɛsɛ sɛ wode krataa a ɛma yɛn ho kwan ma yɛn wɔ nna 7 a wɔsii gyinaeɛ no akyi mu, na wɔbɛfa asɛmmisa no sɛ aba awieeɛ.
5. Kɔkɔbɔ
Financial Commission gye asɛmmisa a wɔde bɛkɔ soro tom wɔ nna 45 a ɛdi asɛm no akyi mu, na ɛsɛ sɛ aguadifoɔ no adi kane abɔ mmɔden sɛ ɔne adwumakuo no bɛsiesie asɛm no ansa.
Nsɛmmisa a ɛfa mpɔtam
Sɛ wowɔ nsɛmmisa a ɛfa wo aguadi akawnt ho a ɛnyɛ kwadwom pa ara a, yɛn mmoa dwumakuo wɔ hɔ sɛ wɔbɛboa wo:
- Kɔ yɛn Help Centre so hwɛ FAQs ne akwankyerɛ.
- Fa live chat a ɛwɔ yɛn website so frɛ yɛn na nya mmoa ntɛm ara.
