Deriv nyaa animuonyam denam 'Best Customer Service' abasobɔdeɛ a ɔnyaeɛ wɔ Global Forex Awards mu

• Deriv adwenkyerɛ a ɛde obiara a ɔyɛ customer di kan no ama wɔanya 'Best Customer Service' abasobɔdeɛ wɔ Global Forex Awards mu, na ɛto twitwaaɛ ne afɛ 25 a wama aguadifoɔ atumi ayɛ adwuma.
• 2024 yɛ afe a nkonimdie ahyɛ no ma ama Deriv, deɛ wanya 'Most Trusted Broker', 'Best Trading Experience' (LATAM) 2024, ne 'Best Latam Region Broker' abasobɔdeɛ wɔ afe yi mfiaseɛ.

Limassol, Cyprus, 13 Ayɛwohomumu - Deriv, aguadi adwuma a wɔnim wɔ ewiase nyinaa a ɛde adenyɛ, nhyehyɛeɛ foforɔ, ne adwumayɛ pa a wɔde adi dwuma mfeɛ 25 no, wɔahyɛ no animuonyam wɔ ne customer support a ɛyɛ nwonwa no ho denam 'Best Customer Service' abasobɔdeɛ a wanya wɔ Global Forex Awards a ɛho hia paa no mu.

'Best Customer Service' abasobɔdeɛ no, a ɛto twitwaaɛ Deriv afɛ 25 duru no, kyerɛ sɛdeɛ adwuma no de ne ho ama akatua a ɛnsesa sɛ wɔde ma clients no suahunu a ɛyɛ mmerɛ na ɛboa wɔn, a ɛsane kyerɛ sɛdeɛ wɔahyɛ bo sɛ wɔbɛma aguadi beaeɛ a ɛkyɛn soɔ.

Adwuma no nkonimdie wɔ mfeɛ 25 a atwam yi mu no, wɔasi fapem wɔ client-centricity so. Deriv de nhomasuafoɔ nneɛma titiriw, aguadi tebea a ɛyɛ dɛ, platform ahodoɔ a ɛyɛ mmerɛ sɛ obiara bɛtumi de adi dwuma, ne nneɛma foforɔ ma. Afei nso, wɔde wɔn sika ato customer support a emu yɛ den no sie denam Knowledgebase, Help Center, Live Chat, ne WhatsApp service so, sɛdeɛ ɛbɛyɛ a clients no bɛnya mmoa a ɛyɛ mmerɛ na ɛboa wɔn.

Rakshit Choudhary, Deriv co-CEO no kaa sɛ: “Yɛn customers wɔ yɛn adwuma nyinaa mfimfini. Abasobɔdeɛ yi kyerɛ mmɔdenbɔ a yɛn customer support kuo no de to hɔ daa a wɔtra deɛ wɔn ani da so sɛ wɔbɛyɛ ama yɛn clients no akyɛn so. Ɛberɛ a yɛregye Deriv afɛ 25 duru no adi yi, yɛresane aka bio sɛ yɛahyɛ bo sɛ yɛbɛma customer service a ɛkyɛn soɔ na yɛama aguadifoɔ wɔ ewiase nyinaa atumi ayɛ adwuma.”

“Animuonyam kɛseɛ yi si so dua sɛ yɛahyɛ bo wɔ nhyehyɛeɛ foforɔ ho, na ɛhyɛ yɛn clients ahotosoɔ a wɔde to yɛn so no mu den. Ɛkanyan yɛn sɛ yɛntoa so mma yɛn nnawɔtwe ntra hɔ, yɛmma adwuma no mu nsɛm foforɔ a ɛyɛ nhyehyɛeɛ, na yɛmfa customer anigyeɛ nni kan wɔ biribiara a yɛyɛ mu”, sɛdeɛ Jeyavarthini Vairakanan, Customer Experience VP no kaaeɛ.

Deriv customer support adwenkyerɛ no si fapem wɔ nokorɛdie, mmerɛ a wɔde yere mu, ne nimdeɛ so. Adwuma no nim sɛ aguadi yɛ asɛm a emu yɛ den, na ɛbɔ mmɔden sɛ ɛbɛma ɛkwan a clients no fa so no ayɛ mmerɛ sɛdeɛ ɛbɛtumi ayɛ biara. Sɛ ɛyɛ asɛmmisa a ɛnyɛ den anaasɛ ɔhaw a emu yɛ den na wɔredi so no, Deriv support kuo no da hɔ daa sɛ wɔbɛboa, na wɔde wɔn sika ato nhomasuafoɔ nneɛma ne ebooks a ɛma aguadifoɔ wɔ agyinatuo nyinaa so no sie.