Account

You can do so on the Personal details page. If you’re unable to update your details, please contact us via live chat. We may need you to send us some documents for verification.

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While the currencies of your virtual and cryptocurrency accounts are fixed, you can change the currency of your fiat account by following the steps below.

If you haven’t made a deposit or added a real MT5 account, follow these steps:

• Click on your account balance and click Add or manage account.
• Select Fiat currencies, choose the currency you want, and click Change currency.

Need help? Please contact us via live chat.

If you have made a deposit or have added a real MT5 account, follow these steps:

• If you have open positions, close them first.
  • For your Deriv real account, go to Reports to close or sell your open positions.
  • For your Deriv MT5 and Deriv X real accounts, log in to close any open positions.
• Then, withdraw your funds.
  • For your Deriv real account, go to Cashier to withdraw your funds.
  • For your Deriv MT5 and Deriv X real accounts, go to your dashboard to withdraw your funds.
• Contact us via live chat, and we’ll help you change the currency of your account.

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Yes, you can change your email address with us. Also, you can make the changes on your own if you still have access to your current email address.

Kindly follow the steps:

1. Please log in to your account and go to the “Manage account settings”.
2. On the left side panel, under the “Security & Safety” category, choose “Email and passwords”, or you may click here.
3. Once you click “Change email”, a verification link is sent to your current email address.
4. Upon verifying the link in the email, the system will direct you to a pop-up for you to insert the new email address.
5. Then, you may follow the instructions to change the email address.

Don't worry, if you encounter any issues along the process, please reach out to our support through live chat for further assistance.
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Note: If you have lost access to your registered email address, we won’t be able to change it on our end. Contact your email service provider for assistance in regaining access to your email. Once you have regained access to it, follow the steps above to change your email address on Deriv.

Here are some possible reasons you aren't able to create an account:

• You’re below 18 years old.
• You may already have a Deriv account.
• Our services aren't available in your country of residence.

You may refer to our terms for more information. If you need help getting into your account, contact us via live chat.

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If you created your Deriv account using Apple/Google/Facebook, try resetting your Apple/Google/Facebook password. After that, you should be able to log in to Deriv as usual.

If you'd like to log in using your email address instead, follow these steps:

• Hit Forgot password? on the login page.
• Enter the email address you use for your Apple/Google/Facebook account.
• We'll email you a verification link. Click that link and set a new password for your Deriv account.
• Now, you'll be able to log in to your Deriv account using your email address and password.

Before closing your account, please ensure to close all your open positions and withdraw all the funds in your account.

Then, click here to close your account.

If you have questions or need help, please contact us via live chat.

You can unsubscribe by going to the Personal details page. Uncheck the checkbox that says "Get updates about Deriv products, services and events." at the bottom of the page, and click Submit.

It's a fee that we charge for accounts that have been inactive for the last 12 months. Refer to our terms for more info.

Yes. Contact us via live chat, and we'll help you through it. We'll need the following information:

• Name of entity
• Certificate of incorporation
• Memorandum and articles of association
• List of directors
• List of shareholders
• Authorisation to manage the account (if your business has more than one director)
• Passport and utility bill/bank statement of the person managing the account and of each director and shareholder (if your business has more than 1)
• Utility bill/bank statement containing the address of the business
• Source of wealth documentation

We may request more information during the signup process.

It depends on the laws in your country of residence. Please get professional advice on whether you're required to pay taxes on your profits.

As per our terms, we only allow one account per client, which you can open in the currency of your choice (either fiat or crypto). You can add multiple cryptocurrency accounts to your profile if you want to trade with other currencies.

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You can create an API token here. Give your token a name, select the scope, and click Create.

You can do so on the Self-exclusion page.

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If you're residing in the EU or UK, contact us via live chat, and we'll help you.

If you reside in any other country, you can adjust or remove your limits on the Self-exclusion page. If you’re unable to change your limits, let us know via live chat.

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You may reactivate your account by logging in with your email address and password. If you're unable to do so, please contact us via live chat, and we'll help you further.

We’ll prompt you to verify your account when it’s needed.

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When we prompt you to verify your account, follow these steps:

• Log in to your Deriv account.
• Go to Settings > Proof of identity or Proof of address.
• Follow the instructions on the screen to verify your account.

Note: The Proof of identity and Proof of address pages will not be available if your account doesn’t need verification at this time.

You’ll need the following documents to verify your account:

• Proof of identity
  You’ll need a valid government-issued identity document such as a national ID card, passport, or driver's licence. Your document must clearly show your name, photo, and date of birth.
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• Proof of address
  ‍You’ll need a bank, credit card, tax, or utility bill statement. Your document must be issued within the last 6 months. It must contain your name, address, the name of the company that issued the document, and the issue date.
  

Our regulators require us to verify your account in accordance with anti-money laundering (AML) and Know Your Customer (KYC) laws. If we have prompted you to upload your documents to verify your account, you'll only be able to continue using our services after your account is verified.

For further information, please check our Terms and conditions.

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If you have an EU account:

No, you must verify your account before trading.

If you have a non-EU account:

Yes, as long as you haven’t been prompted to verify your account with us.

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We try to review your verification documents within the same day. In some cases, due to high traffic, it may take up to 3 business days. You’ll get a confirmation email from us once the review is complete. You can also check the status of your documents through:

Settings > Proof of identity

Settings > Proof of address

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We may have declined your documents because they were unclear, invalid, expired, had cropped edges, or showed details that did not match your Deriv profile. If you need help, please contact us via live chat.

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Check our Status page to see if there is any system or website maintenance going on.

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