Lidokhumende leli licacisa imibandzela lesebenta kuimali yenu netikhutjuliso, ticelo tenu tekukhokhiswa kabusha (chargeback) nekutfolwa kwemali (retrieval), tibonelelo lesingase sinite tona, kanye netinsita te-Deriv P2P. Yincenye yesivumelwano lesiphakathi kwenu ne-Deriv futsi kufanele ifundvwe ndzawonye Imibandzela Lejwayelekile Yekusebentisa yebaklayenti (leyibitwa nge"Imibandzela Lejwayelekile"). Nobe ngutiphi timibandzela leticaciswe letisetjentiswa kuletimibandzela tetimali netikhutjuliso, tiyawuba nencazelo leyinikwe kuyo kuLetimibandzela Lejwayelekile.
1. Imitsetfo netivimbelo
1.1. Akukafaneli nisebentise i-Wallet yenu njengesikhungo sebhange. Fakani imali ku-Wallet yenu kuphela nine nenhloso yekungenela kuhweba.
1.2. Akukafaneli nifake nekukhipha imali ngaphandle kwekwenta kuhweba lokulingana nemali lefakiwe nekhitshiwe. Nangabe nenta njalo, singase, ngaphandle kwesatiso, silungise i-akhawundi yenu kute sitfole imali lelahlekile futsi singase, ngesincamelo setfu, simise nome sivale i-akhawundi yenu.
1.3. Sizigcinela emalungelo ekwenca inkhokhelo yenu ngaphandle kwesatiso.
1.4. Ngeke sikhokhe intelo (interest) kunobe ngiyiphi imali leniyifake kitsi.
1.5. Kufanele nigcine ibhalansi ye-Wallet yenu ingaphansi kwebhalansi lephakeme yemali ye-Wallet. Kufanele nikhiphe imali kute nigweme kwendlula umkhawulo we-Wallet yenu.
1.6. I-akhawundi yenu ye-Deriv ingaba nemkhawulo ku:
1.6.1. Inani nome linani lemitfelela lenisebenta ngayo mayelana ne-akhawundi yenu; nome/futsi
1.6.2. Inani nome linani lemali nome tinchumo (kufaka ema-virtual assets) lenisebenta kutfumela kungena nome kuphuma ku-akhawundi yenu,
kuso sonkhe sehlombe ngesikhatsi lesinikiwe (sibonelo, mihla yonkhe). Nome ngimuphi umkhawulo losebentako ukhonjiswa ku-akhawundi yenu ye-Deriv.
1.7. Sizigcinela emalungelo ekushintja nome ngimuphi umkhawulo wemtfelela losebenta ku-akhawundi yenu ngasosonkhe sikhatsi ngesincamelo setfu lesigcwele.
1.8. Ngeke sisake sihwebe ngemali lekuWallet yenu ngenhla yenu.
1.9. Nine nine bodwa lenimele futsi nine bandzabako ngato tonkhe tenta lokungenisa nekukhipha kwenu ku-Wallet yenu naphuma kuyo.
1.10. Ningasebentisa nome ngutiphi tindlela letikhona tekukhokha kute nifake imali ku-Wallet yenu. Asihlangani nabanikati bato tonkhe tindlela tekukhokha.
1.11. Kufanele nicele kukhipha imali nisebentisa lendlela lefanako lenayisebentisa nifaka imali.
1.12. Tindlela letikhona tekukhokha tingashintja nangasiphi sikhatsi. Nemibandzela yekusebentisa tindlela tekukhokha nayo ingashintja. Kungumtsetfo wenu kuhlala nati ngekutsi ngutiphi tindlela tekukhokha letikhona kini kanye nemibandzela yato yekusebentisa.
1.13. Nangabe nisebentisa nome ngumuphi umniketi wensita wetsatfu ngenhloso nome ngutiphi, kufaka kodvwa kungagcini nje kule, kwenta kufaka nome kukhipha imali, kuyawuba mtsetfo wenu bodwa kucinisekisa kuphepha kwe-akhawundi yenu.
1.14. Ningatfumela emkhatsini wetimali letehlukene ku-Wallet yenu. Sicela nicaphele kutsi kulungiswa kwe-akhawundi yenu ngenhla yetfu kungasebenta ekutfumeleni emkhatsini wetimali letehlukene.
1.15. Emazinga ekushintjanisa emali lasetjentiswa kumitfelela anconywa bomniketi betsatfu njengemazinga lasebentako emakethe ngesikhatsi semtfelela futsi angahluka sikhatsi ngesikhatsi. Lamazinga asekelwe kumali yasekhaya nome imali lekhetsiwe ku-Wallet yenu.
1.16. Ningatfumela imali emkhatsini wema-Wallet enu nema-akhawundi enu ekuhweba.
1.17. Linani leliphato (portfolio) lenu, lelikhonjiswa nge-USD, ngukubalwa nje. Limele sonkhe sekuhlanganisa ibhalansi ye-Wallet yenu kanye nenani lemakethe lamanje letikhundla tenu letivulekile, leliguculiwe laba yi-USD ngesilinganiso semakethe lesisebentako.
1.18. Akukafaneli nabelane ngayo yonkhe indlela yenu yekukhokha nalomunye umuntfu wemaklayenti. Sizigcinela emalungelo ekuvala, kukhansela, nome kumisa i-akhawundi yenu nangabe nabelana ngayo yonkhe indlela yenu yekukhokha nalomunye umklayenti.
1.19. Akukafaneli nisake nitsatse tikweletu kute nifake imali ku-akhawundi yenu.
1.20. Kufanele nilalele nome ngutiphi tilawulo temali, kushintjaniswa, nome tekufaka imali (capital controls) telive lenihlala kulo.
1.21. Kufaka ema-virtual assets
1.21.1. Ningafaka ema-virtual assets lasekelwako kuke-diresi yekufaka lekhetsekile lesiyinikeza ngaloko nhloso.
1.21.1.1. Kweca i-cashier interface lejwayelekile (kucala, kutfumela, nome kucedza kufaka imali ngalokucondzene ku-diresi yemniketi wensita wekukhokha wetsatfu (PSP) nome ku-wallet yeNkampani ngephandle kwaloko, nome ngekweca, indlela lesemtsetfweni yemtfelela lehambisana ngaletindzawo letinikwe ngekhatsi kwe-platform user interface) kutsatfwa njengekwephula lemibandzela.
1.21.1.2. Nangabe kwenteka umtfelela loweca i-cashier (njengoba kuchazwe ku-Clause 1.21.1.1), sizigcinela emalungelo, ngesincamelo setfu bodwa, kwenca kufaka imali ku-akhawundi yenu nome kuyifaka kuphela nangabe sesenelisekile ngemtfombo nebunikati bemali. Kunikela bufakazi lobubunjiwe, lobuphindzaphindziwe, lobabelanwe ngabo, nome lobusetjentiswe kabusha bekutfumela nome ema-transaction hashes — nome kungeku-akhawundi yinye nome tinyenti — kwephula Lemibandzela. Nangabe loku kwenteka, sizigcinela emalungelo ekucedza tonkhe ema-akhawundi lahlobene, kuvala kufinyelela lokunye, nekwenta kutsi ibhalansi nome kukhitjwa lokusalindzile kungabi nemtselela, ngaphandle kwesatiso lesiyawuncoma kucala.
1.21.2. Kungumtsetfo wenu bodwa kusebentisa i-diresi lelungile yekufaka imali kanye ne-blockchain network lelungile. Kutfumela tinchumo ku-diresi lengalungile nome ku-network lengasekelwa (umtfelela we-cross-chain) kutawubangela kulahleka lokungapheli kwaleto tinchumo, futsi asisiye lomele kulelo lahleko.
1.21.3. Letinye tinkinga letingenteka tekulahlekelwa nanenta kufaka kwe-virtual asset yenu kufaka:
1.21.3.1. Imitfelela ye-network lengalungile (kusebentisa network lengahambelani nemtfelela);
1.21.3.2. Emaphutsa ekukhetsa i-smart contract (emaphutsa ekukhetsa nome kusebentisa ema-smart contract); nome
1.21.3.3. Kukhokha lokungakafiki (kucala kufaka imali kodvwa kutfumela imali lengaphansi kwenani lelifunekako).
1.21.4. Letingoti tivela kubunjalo be-blockchain technology kanye netinsita tetsatfu leticubungula lemitfelela. Njengobe siniketa tinsita temtfelela we-virtual asset ngetsatfu, asikwati kulawula nome kusita kutfola kabusha imali lelahlekile kuletimo. Kungumtsetfo wenu kuhlola ngekucophelela yonkhe imininingwane yemtfelela ngaphambi kwekufaka imali. Nangabe kwenteka kufaka kwe-cross-chain, sizigcinela emalungelo ekunicela kutsi nisikhokhele nome ngukuphi kulahleka nangabe sikhetsa kuzama kutfola imali kabusha.
1.21.5. Kufaka kwenu kutawufakwa ku-akhawundi yenu nasesitfole linani lelifunekako lekucinisekiswa kwe-network.
1.21.6. Sitawugadza tinhlelo temalibhalensi lekukhokhwa kuwo, kufaka nekusebentisa i-blockchain analytics yebucili betintsatfu ("KYT Screening"). Sigcinele lilungelo lekwenca kukhokhwa lokusuka kuma-adresi lahlonjwe njengangaphandle kwesimo setfu setingoti lesemukelekile.
1.22. Kukhipha tinhlobo tebucwebe be-virtual asset
1.22.1. Ningacela kukhipha tinhlobo tebucwebe be-virtual asset letisekelwako niyisa ku-adresi ye-wallet yangaphandle lesebentako.
1.22.2. Kungumtfwalo wenu kuphela kucinisekisa kutsi i-adresi yekukhipha leniyinikelako iliciniso futsi ihambisana nenethiwekhi lefanele. Asiyi kubandzakanyeka nekulahlekelwa lokuvela ekukhipheni lokuya ku-adresi lengakalungi noma lengahambisani nenethiwekhi.
1.22.3. Kukhipha kuhambisana nekuhlolwa kwekuphepha kanye nemigomo yetfu yekulwa nekugezwa kwemali, kufaka nekugadza tinhlelo temalibhalensi kusebentisa i-KYT Screening. Sigcinele lilungelo lekuvimbela kukhipha lokuya kuma-adresi lahlonjwe njengangaphandle kwesimo setfu setingoti lesemukelekile.
1.22.4. Nine ninesibopho sekukhokha tonkhe tindleko letifanele tenethiwekhi (sibonelo, tindleko tetinsita, tindleko tekucubungula umsebenti wekuphatsa, nome tindleko tekukhipha, njengobe kutfunyelwa kucondzisa nge-Platform). Sigcinele lilungelo lekusebentisa lushintjo ku-akhawundi yenu lemayelana nekukhipha tinhlobo tebucwebe be-virtual asset kute kukhombise simo senethiwekhi ngesikhatsi kukhishwa.
1.22.5. Sikhatsi lesitsatfwa yimali lekhishiwe kutsi ibonakale ku-wallet yenu sitawuya ngesikhatsi sekucubungula senethiwekhi ye-blockchain lefanele.
1.23. Kubambeka kwekubonakala kwekukhokhwa nome kukhishwa ku-akhawundi yenu kungenteka ngenca yetinkinga tebucili nome tetinye tigigaba letingakalindzelwa lesingenaso sibopho ngato. Letinye tinhlobo tekutsengiselana tingadzinga sikhatsi lesengetiwe sekucubungula, kufaka naletitfunyelwe ngaphandle kwemahora avamile emsebenti. Nangabe nihlangabetane naloko kubambeka nome tinkinga tebucili, tsintsanani nethimba letfu lekusekela nge live chat kute nisitwe.
1.24. Niyavuma kutsi, ngekukhishwa lokwentiwa nge-khadi nome kudlulisela imali yebhange, sikhatsi lesitsatfwa yimali kutsi ibonakale ku-akhawundi yenu sitawuncika esikhatsini sekucubungula sebhange lenu. Ngekukhishwa kwe-cryptocurrency, sikhatsi lesitsatfwa yimali kutsi ibonakale ku-wallet yenu sitawuya ngesikhatsi sekucubungula se-blockchain lefanele.
2. Ema-bonus kanye nekukhutsata kwekutsengisa
2.1. Singaba, ngekutinikela kwetfu kuphela, sinikete ema-bonus nome lokunye kukhutsata kwekutsengisa kumakhasimende lafanelekile. Kufaneleka kungavinjelwa ngeselive, sitatasi se-akhawundi, indlela yekutfola likhasimende, sitatasi sekucinisekiswa, indlela yekukhokha, linani lelikhokhiwe, umsebenti wekuhweba, nome nabuphi bunye buhloniphi lesibunquma.
2.2. Ema-bonus akatfoleki kubo bonkhe futsi angahle anikwe ngetikhatsi letinganyalwa. Singashintja, sivimbela, nome sikhiphe nome ngusiphi sibonus nomangabe kunini.
2.3. Ngaphandle kwekutsi kushiwo ngalenye indlela ku-Promotion Terms lehambisana nesibonus, imali yesibonus ifakwa ku-Wallet yenu.
2.4. Imali yesibonus ayikhishwa. Kukhipha kungavinjelwa kuze nigcwalise tinsimbi letishiwo ku-Promotion Terms lehambisana nesibonus.
2.5. Tinsimbi tesibonus tingaba nesidzingo semvolumu yekuhweba. Sitawuchaza kutsi imvolumu yekuhweba ibalwa njani ku-Promotion Terms futsi singakhipha kubandzakanya tekutsengiselana lesicabanga ngekwengcondvo lecondzako kutsi tiwukusebentisa kabi, kulinganisela, nome tinhloso yato kwakukugcwalisa lesidzingo.
2.6. Nangabe sisola ngekwengcondvo lecondzako kutsi kunekusebentisa kabi, kutiphatsa lokuvinjelwe, nome kwephulwa kwe-Sivumelwano, singakhipha sibonus, sicitse tinzuzo letihambisana naso, sivimbele kukhipha, futsi sitsatse nawuphi umnyakato lovunyelwe ngaphansi kwe-Sivumelwano.
3. Umgomo wekubuyisela imali
3.1. Sinikeza tinhlobo letinyenti tetisombululo temahwebo kanye netinsita tekukhokha tekwenta tikhokhelo kuluweb. Nitawukhokhelwa ngesikhatsi, nome mangatana ngemuva kwaloko, senza kutsengiselana kwenu. Niyavuma kutsi nitawukhokha wonkhe emahwebo lenikuwatsengile ngayo nome yiphi indlela yetisombululo temahwebo nome tinsita tekukhokha letitfolakalako.
3.2. Tonkhe tekutsengisa temahwebo tigcine. Asikhipheli imali yenani lelikhokhiwe lekungena kuhwebo nangabe lihwebo lentiwe.
3.3. Ngenca yebunjalo bekutsengiselana kwe-blockchain lokungeke kubuyiselwe, asiniketi imali lebuyisiwe yekutsengiselana kwetinhlobo tebucwebe be-virtual asset lokwentiwe. Loku kusebenta ngetulu kwesigaba 3.2 futsi kungakhatsaliseki kutsi kutsengiselana kubonakala njengeli“hwebo” ngetinhloso te-Sivumelwano lesi.
3.4. Nangabe lihwebo lingasatfolakali ngemuva kwekutsi kutsengiselana kwentiwe kodvwa ngaphambi kwekutsi lihwebo lentiwe, ningacela imali lebuyisiwe yenani lelikhokhiwe. Sigcinele lilungelo lekwemukela nome kwenca sicelo senu ngemuva kwekuphenya sikhalo senu.
3.5. Nangabe tinkinga tebucili tivimbela kwentiwa kwehwebo, sibonelo, nangabe kunekuphazamiseka kutfunyelwa kwemininingwane lesingeke sikwazi kukulungisa lula, sigcinele lilungelo lekubuyisela imali nome kubuyisela emuva lihwebo. Kutsengiselana kwetinhlobo tebucwebe be-virtual asset, lelilungelo lisebenta kuphela lapho kutsengiselana lokungakacinisekiswa kunethiwekhi ye-blockchain lefanele; nasekucinisekisiwe, kutsengiselana akusenakubuyiselwa emuva, futsi sigaba 3.3 siyasebenta.
3.6. Nome nguwuphi umcelo wekubuyiselwa imali lekhokhiwe wema-akhawundi lasebentako utawwenckwa ngekutigcivita. Nangabe sivalile, sivimbele, nome simise akhawundi yenu ngenca yanoma yisiphi sizatfu, ningacela kubuyiselwa imali lenikhokhile. Sigcinele lilungelo lekwemukela nome kwenca sicelo senu ngemuva kwekuphenya sikhalo senu.
4. Kubuyisela imali kwe-khadi (Chargebacks)
4.1. Nangabe nikhokhe imali nge-khadi lekukhokolisa nome lekususa kanye, niyavuma kutsi nitawusitsintsana nge-live chat ngaphambi kwekwenta i-chargeback nome sicelo sekubuyisela imali kute sizame kunibuyisela imali yenu.
4.2. Nangabe kunesatiso se-chargeback, sexwayiso senkohlakalo, nome sicelo sekubuyisela imali lesivela kumsebentisi wenu wekucubungula tikhokhelo, sigcinele lilungelo lekucedza le-Sivumelwano ngaphandle kwesatiso lesengetiwe.
4.3. Ninesibopho sekusikhipha lisondzo ngalokulahlekelwa lesingahle sikubhekane naso ngenca yesatiso se-chargeback, sexwayiso senkohlakalo, nome sicelo sekubuyisela imali. Kufanele nikwente loku ngaphambi kwekutsi sisuse noma nini imincamo lebekwe ku-akhawundi yenu.
4.4. Sigcinele lilungelo lekubamba ngesikhashana incenye nome lonkhe ibhalansi yenu ye-akhawundi kuze kube semalangeni langu-180 nangabe sitfola satiso se-chargeback, sexwayiso senkohlakalo, nome sicelo sekubuyisela imali lesihambelana ne-akhawundi yenu. Loku kubamba kuniketa sikhatsi sekuphenya konkhe kutsengiselana, futsi kutawuvikela Deriv engotini yetimali yanoma ngutiphi tinye, letihambelanako, i-chargeback letingahle catwe ngulabanikati bemakhadi ngemabhange abo ngalesosikhatsi.
5. Deriv P2P
5.1. Tikhangiso
5.1.1. Nivunyelwe kubeka tikhangiso te-Deriv P2P kuphela nasesivumelene nani ngaphambi kwesikhatsi ngekulandzela inchubomgomo yetfu ye-“Know Your Customer” (bonani i Imibandzela Lejayelekile Yekusebentisa kutfola imininingwane leyengetiwe).
5.1.2. Sinelilungelo lekuncumeta linani letikhangiso lenitibekako kunkhundla yetfu nobe kususa tikhangiso tenu, sibonelo, kutimo lapho kusolwa khona bugweba nobe imisebenti yebuqili, kanye nakuwo wonkhe emanye emavo lesibona kufanele.
5.1.3. Sigcinela lilungelo, ngekutentela kwetfu ngekwesibindzi, kucinca, kususa, nobe kuphindze sinike lelinye ibito lelisebentiswa ngumsebentisi ku-Deriv P2P nangabe liphikisana nemigomo yetfu nobe emabito alamanye emalunga, nobe nasibona kutsi lingabangela kudideka, kutigcugcutela njengalomunye umuntfu, nobe kusetjentiswa lokungakafaneli.
5.1.4. Nasenibeka tikhangiso, kunconywa kutsi nihlale nikhona futsi nikulungele kuphendvula ema-oda lakhicitwe ngenca yetikhangiso tenu; ngale kwaloko, nobe yini imphikiswano lehlobene naloluhwebo ingasombuluka ngaphandle kwenu. Siniyala ngendlela leyisisindvo kutsi niyekise (nenta kutsi tingabonakali sikhashana) tikhangiso tenu nasekunetimo letingavuma kutsi niphendvule ema-oda ngesikhatsi.
5.1.5. Anivunyelwe kubeka tikhangiso letifananako (loko kusho kusebentisa imininingwane lefananako kulelo live lelifanako).
5.1.6. Sigcinela lilungelo lekucisha sikhangiso senu nangabe kute li-oda lelibekiwe ngenca yaso ngekhatsi kwemahora lasikhombisatikhulu nesikhombisa (72).
5.1.7. Sigcinela lilungelo lekususa sikhangiso senu lesingasebenti emvakwemalanga lasiphohlongo (90) kungasenamisebenti.
5.2. Ema-oda
5.2.1. Ngekubeka li-oda, nenta sivumelwano lesibopho nemtsengisi/umkhangisi, futsi niyavuma nitibophela emibandzeleni yaloluhwebo njengobe kushiwo esikhangisweni.
5.2.2. Niyacondza kutsi kudzingeka nihlale nikhona futsi niphendvula ngesikhatsi selikhatsi lonkhe leloluhwebo lulokhu lusahamba nasenibeke li-oda.
5.3. Tinchubo Teluhwebo
5.3.1. Niyavuma futsi niyacondza kutsi kuto tonkhe tigaba taloluhwebo, nihlangana neluhwebo nalomunye umsebentisi we-Deriv P2P, futsi tsine sisebenta njengumniketi wetinsita tebucwepheshi kuphela, hhayi njengelicembu lelikuloluhwebo. Ngako-ke, nangabe kuphuma imphikiswano nobe lengetenta imphikiswano kuloluhwebo nobe lehlobene naloluhwebo, angeke sibe nembangela kini, kulomunye umsebentisi, nobe kulomunye umuntfu.
5.3.2. Sitawutsatsa tinyatselo letifanele kuze kwentiwe kutsi tonkhe tinchubo letisekelwa yi-Deriv P2P tiyachubeka kahle. Nokho, kungaba khona tikhatsi lapho, ngenca yetizatfu letingephansi kwekulawulwa kwetfu, kufaka ekhatsi kwehluleka kwesofthiwe, ihadiwe, kanye nekuxhumana kwe-inthanethi, luhwebo lenilucele lungachubeki ngalokuphumelelako. Niyavuma kutsi, ngekusetjentiswa lokugcwele kwemtsetfo, asinacala nakancane etincubweni letihlulekile.
5.3.3. Nine niphetse umtfwalo kuphela wekucinisekisa kutsi loluhwebo lolwentiwe luya ku-akhawundi lelungile. Sinicebisa ngendlela leyisisindvo kutsi niciniseke ngemininingwane lelungile ye-akhawundi nelicembu lelikuloluhwebo futsi nente luphenyo lwenu ngaphambi kwekucala nobe kucela loluhwebo. Ngekusetjentiswa lokugcwele kwemtsetfo, angeke sibe nembangela ngalokulahlekelwa nakuphi lokuvela kuluhwebo loluya ku-akhawundi lelingakalungi ngaphandle (a) nangabe lwentiwe tsine ngekhatsi kwe-Deriv P2P, futsi (b) sehlulekile kusebentisa imininingwane ye-akhawundi lesiyinikwe ngulamacembu omabili.
5.3.4. Imininingwane leshiwo ngumtsengisi esikhangisweni sakhe nobe eli-odeni itakuba nembangela futsi italawula loluhwebo. Nangabe luhwebo selucaliwe, lemininingwane isekugcineni futsi ayikwati kuphindze ivunyelwane, icinciwe, nobe yenetjwe ngayoyonkhe indlela. Umtsengi kanye nemtsengisi akumele bacele nobe bavumelane nakuphi kucinceka kumininingwane levunyelwene lekhonjiswa esikhrinini seluhwebo, futsi angeke sibe nembangela wekulandzela nobe kuhloniphela kuncinceka nakukuphi.
5.3.5. Yonkhe imininingwane, kufaka ekhatsi imininingwane yekuxhumana ne-akhawundi, leniyinika lelicembu kuloluhwebo kuso sonkhe sigaba saloluhwebo ngesikhangiso, li-oda, nobe ingcoco lengenwe, kufanele, sikhatsi sonkhe, ibe lilungile futsi ihlanganiswe. Nangabe lokunye kwemininingwane leniyinike lelicembu kuvela kutsi akulungile nobe kungemaciniso, nobe yini imphikiswano lehlobene naloluhwebo ingasombuluka ngaphandle kwenu. Nangabe sinesizatfu sekukholelwa kutsi ninike lelicembu imininingwane lengemaciniso ngenhloso, sigcinela lilungelo lekutsatsa sinyatselo ngani, njengekuncisha, kumisa sikhashana, nobe kucedza kusebentisa kwenu tonkhe tinsita tetfu.
5.3.6. Singavimba li-oda emalanga langakadluli emashumi lamatsatfu (30) nangabe umtsengi ucinisekisa kutsi incenye yakhe yaloluhwebo sele igcwalisiwe, kepha umtsengisi angakucinisekisi loko, futsi luhwebo luphuma sikhatsi. Kulesimo, umtsengi kanye nemtsengisi bobabili batawaziswa ngekushesha kube nje kuphume sikhatsi futsi batakuba nelilungelo lekuphakamisa imphikiswano.
5.3.7. Naluphi luhla lwemali lubekwe ku-Wallet yenu nge-Deriv P2P lungakhishwa kuphela nge-Deriv P2P.
5.3.8. Niyavuma futsi niyacondza kutsi sitawususa ngekutentela imilayeto kanye netincomo letishintjaniswa nge-chatbox ye-Deriv P2P emvakwetinyanga letisitfupha (6). Loku kufaka ekhatsi wonkhe imilayeto yembhalo, emafayela, tithombe, emadokhumente, kanye naluphi lolunye lulwati lolwabelwanwa ngekhatsi kwe-chatbox. Sicebisa kutsi nigcine yonkhe imininingwane lebalulekile nobe emafayela ngendlela yenu ngaphambi kwesikhatsi setinyanga letisitfupha (6) singakapheli.
5.3.9. Imitfwalo yemtsengisi
5.3.9.1. Nomakunjani nite kutsengisa ngekubeka tikhangiso nobe kubeka ema-oda, ninalemitfwalo lelandzelako:
5.3.9.1.1. Nasekubekwe sikhangiso, imibandzela iyabopha futsi ayikwati kucinciwa, kushintjwa, nobe kwentetjwa. Ngumtfwalo wenu kuhlola kutsi imininingwane leniyifakile esikhangisweni ilungile.
5.3.9.1.2. Kufuneka nihlale ninikeza umtsengi imininingwane leneliciniso nalesetima ngaso sonkhe sikhatsi, kufaka kodvwa kungagcini kuloko emininingwaneni yeakhawundi, imininingwane yekutsintsana, kanye nabo bonkhe bufakazi lobengetiwe balicembu lomtsengi lakucelako, nome ngabe kusesikhangisweni lenisidvwebele, kulodela lenilifakile, nome engcoceni leninayo nemtsengi kulenkhundla yetfu nome ngephandle kwayo. Kunikeza imininingwane lengakalungi nome lengasekho kuhambelana neliciniso kutsatfwa njengekwephula lesivumelwane. Timbangela tekungabi nekuvumelana tiyawubhekwa timelene nani nangabe nifake imininingwane yeakhawundi lengakalungi nome lengasekho njengekuhambelana kwaso. Nangabe sinesizatfu sekukholelwa kutsi ngebomo nanikeza umtsengi imininingwane yeakhawundi lengakalungi, sigcina lilungelo lekunciphisa, kumisa, nome kuchubeka ekusebentiseni kwenu tonkhe tinsita tetfu.
5.3.9.1.3. Nangabe umtsengi ucela imininingwane nome bufakazi kucinisekisa liciniso lenu nome imininingwane yeakhawundi, kufanele ninikeze umtsengi imininingwane lecelwako. Kwehluleka kufeza lesicelo kuyakunika umtsengi lilungelo lekwenca kuchubeka nesento.
5.3.9.1.4. Aniva kuvunyelwa kushintja imininingwane yeakhawundi lenifake kusikhangiso senu nome kulodela lwenu ngasiphi sikhatsi ngemuva kwekutsi sento sesicalile, nome ngabe kusenkhundleni ye-Deriv P2P nome ngephandle kwayo, kufaka nalapho umtsengi anike imvume yakhe. Nasikahluza timbangela tekungabi nekuvumelana, sitawubheka kuphela imininingwane yeakhawundi yekucala lehambiswe ngumtsengisi kusikhangiso nome kulodela.
5.3.9.1.5. Kungumtfwalo wenu kucinisekisa kutsi sento sicedvwe ngumtsengi ngekuhambelana nemininingwane lenibeke kusikhangiso senu. Nasenicinisekisa kutfola, ibhalansi lehambelanako ku-akhawundi yenu ye-Deriv itawukhishwa ngekutakuma futsi ngendlela lengeke ibuyiselwe emuva iye kumtsengi.
5.3.9.1.6. Nasenicinisekisile kutsi sento sicedvwe ngumtsengi ngekuhambelana nesikhangiso senu, kufanele nicinisekise loku ku-Deriv P2P kuze ibhalansi lehambelanako ikhone kukhishwa iye ku-akhawundi ye-Deriv yemtsengi. Kwehluleka kwenta njalo, lapho kutfolwa kutsi umtsengi ucedze incenye yakhe yesento ngendlela lephelele nangeliciniso, kutawuholela ekutseni kungabi nekuvumelana kusombululwe kumelene nani. Kwehluleka lokuphindzaphindzako nome ngebomo kunikeza kucinisekiswa ngesikhatsi lesifanele kungaholela ekunciphisweni kwesikhashana nome kwaphakadze kwekufinyelela kwenu etinsiteni tetfu.
5.3.9.1.7. Niyavuma kutsi nome nguyiphi imali lefakwako ngetindlela letingabuyiselwa emuva — kufaka kodvwa kungagcini ku-emakhadi e-credit ne-debit (kufaka ema-Maestro ne-Diners Club), ZingPay, Neteller, Skrill, Ozow, kanye ne-UPI — angeke ibonakale ku-Wallet yenu ye-Deriv P2P kuze kube ngemuva kwemalanga langu-180 kusukela ngelilanga lekufaka.
5.3.10. Imitfwalo yemtsengi
5.3.10.1. Nome ngabe nitsenga ngekushicelela tikhangiso nome ngekufaka lodela lokuphendvula tikhangiso, ninalemitfwalo lelandzelako:
5.3.10.1.1. Nine banikwe wodvwa umtfwalo wekucinisekisa kutsi nome ngusiphi sento sichushelwa ku-akhawundi lelungile nekutsi imininingwane lesetjentiswako iyahambelana naleyo lenikwe ngumtsengisi. Sikhutsata kakhulu kutsi nicinisekise imininingwane leyakhawundi lelungile nemtsengisi kanye nekwenta lucwaningo lwenu lolubalulekile ngembikwe kucala nome ngusiphi sento. Kuya ngesibonelelo lesikhulu lesivunyelwe ngumtsetfo, ngeke sitwale umtfwalo walo nome yikuphi kulahlekelwa lokuvela esentweni lesichushelwa ku-akhawundi lengalungi ngaphandle kwekutsi (a) senteka ngu-Deriv P2P, kanye (b) sehluleke kusebentisa imininingwane yeakhawundi lesinikwe ngamacembu omabili.
5.3.10.1.2. Nome ngabe, njengemtsengi, ningakhona kukhansela sento, ninesibopho sekusebentisa lelinye lekukhansela ngekungentisele nangendlela lenembeka. Nangabe sinesizatfu sekukholelwa kutsi nikhansele tento kaningi ngenjongo lengakhulumeki, singamisa nome sichubeke ne-akhawundi yenu kitsi.
5.3.10.1.3. Akukafaneli nicinisekise kucedvwa kwesento nangabe incenye yenu yesento angikayenteki, njengobe loku kutawubhekwa njengekutsungatsa lokungalungi nekwephulwa kwalemibandzela. Nangabe sinesizatfu sekukholelwa kutsi nente kucinisekiswa kwemanga, nome nguyiphi ingxabano lehambelana nesento itawusombululwa kumelene nani. Nangabe kunetizatfu tekucabanga kutsi nihlale nicinisekisa kucedvwa ngaphandle kwekufeza incenye yenu yesento, sigcina lilungelo lekumisa nome kuchubeka ne-akhawundi yenu. Nangabe nake nacinisekisa kucedvwa ngemphoso, sicela nati licembu letfu lekusekela kanye nemtsengisi ngekushesha.
5.3.10.1.4. Nasenifeze incenye yenu yesento ngendlela lephelele nangeliciniso, kufanele nicinisekise kucedvwa ngembikwekutsi lodela liphelelwe sikhatsi. Ngaphandle kwaloko, nome ngiyiphi ingxabano lehambelana nalesento ingasombululwa kumelene nani.
5.3.10.1.5. Ngemuva kwekucinisekisa kucedvwa ngekucindzetela inkhinobho lehambelanako, kuphindze kudzingeke kutsi nifake bufakazi lobucinisekisa kutsi nifeze incenye yenu yesento.
5.3.10.1.6. Nangabe umtsengisi ucela imininingwane nome bufakazi kucinisekisa liciniso lenu nome imininingwane yeakhawundi, kungumtfwalo wenu kunikeza umtsengisi bufakazi lobucelwako. Kwehluleka kufeza lesicelo kuyakunika umtsengisi lilungelo lekwenca kuchubeka nesento.
5.3.11. Lizinga lekushintjaniswa lelintantako
5.3.11.1. Indzima yetfu incike kunikeza kudla kwemakethe kanye netekhnoloji lehambelana nemazinga ekushintjaniswa kwemali. Asikawusunguli nome kubamba incenye ekunqumeni lamazinga.
5.3.11.2. Lelinga lekushintja lelintantako lisebenta kuphela emaveni lasekela kudla kwemakethe lokuphilako kanye nelizinga lekushintjaniswa kwemali lelitsi vele.
5.3.11.3. Lelinga lekushintja lelintantako lisebentiswa etinhlotjeni letimbili (2) temimoya: lehleliwe (pegged) kanye nalengahleliwe (non-pegged).
5.3.11.4. Emazinga lantantako ku-Deriv P2P avuselelwa nga-lihora nome nangabe kunekushintja lokukhulu ekushintjaniswa kwemali, loku lokwenteka kucala.
5.3.11.5. Emakhasimende langasebentisa lizinga lekushintjaniswa lelintantako angabona kudla kwemakethe nasecala kudala sikhangiso ngekucindzetela inkhinobho yekudala sikhangiso. Nangabe lizinga lekushintjaniswa lelintantako lingekho, emakhasimende angangenisa lizinga lekushintjaniswa njengasenteka.
5.3.11.6. Nangabe lizinga lemakethe lihluka ngetulu kwa-0.5% ngembikwekutsi lodela lwe-Deriv P2P luchinsekiswe, lodela lutawenqatjelwa, kantsi likhasimende kufanele lidale lodela lolusha.
5.3.11.7. Nangabe kudla kwemakethe kunekulibala lokudlula emahora langu-24, sitawuhlela lizinga lekushintjaniswa lelisebentako ngesandla.
5.3.11.8. Sikhatsi sesikhashana semalanga langema-30 (30) siniketwa kutsi nigcwalise tikhangiso te-Deriv P2P letatidalwa ngembi kwekwetfulwa kwelizinga leliguca-guca. Letikhangiso titawuvalwa ngekutentekela kulandzela kuphela kwesikhatsi lesinikiwe. Bakhangisi banelilungelo lekuhlela sikhangiso lesivaliwe base bayasivula futsi ngelizinga leliguca-guca.
5.4. Tikhalazo netimphikiswano te-Deriv P2P
5.4.1. Kucaliswa kwemphikiswano
5.4.1.1. Nayiphi imsebentiswano ingaba yindzaba yemphikiswano ngekhatsi kwemalanga langema-30 (30) emva kwekutsi imsebentiswano iphelelwe sikhatsi. Nome nguba ngumuphi wemacembu lamabili emsebentiswano unelilungelo lekuphakamisa imphikiswano. Tonkhe timphikiswano mayelana nemsebentiswano kufanele tibikwe kucembu letfu lelisita emakhasimende ku complaints@deriv.com.
5.4.1.2. Kuhlolwa nekucatulwa kwetimphikiswano kungadzinga kuhlolwa kwekuhambisana kwemibiko emkhatsini walotsengako neloshugulako. Nangabe lokhunye kwaloku kuhambisana kwentekile enkhundleni yetfu, akubhekwa njengekuhambisana lokusese. Ngalendlela niyavuma futsi ninika imvume yekutsi natsi silicembu kunako konkhe kuhambisana lokwentekelako enkhundleni yetfu futsi singafinyelela nekukusebenta ngalendlela lehambisana ne Nchubomgomo Yebumfihlo.
5.4.1.3. Ngesikhatsi sekuphenya imphikiswano, singacela lelinye nome womabili emacembu emphikiswano kutsi anike imibiko yekuhambisana kwabo lokungakenteki enkhundleni yetfu.
5.4.2. Kubuyeketwa kwemphikiswano
5.4.2.1. Ngesikhatsi sekubuyeketwa kwemphikiswano, licembu letfu lelisita emakhasimende lingaphana imiyalo lenidzinga kuyilandzela. Imiyalo leninikwa yona ingadzinga kutsi nikhombise bufakazi bekutsi senigcwalisile incenye yenu yemsebentiswano, bufakazi bekutsi senitfole nome anikatfoli loko lebekufanele nikutfole, kuchecwa lokwengetiwe kwesiciniso senu, sitfombe, umsindvo, nome bufakazi bevidiyo, nome nawuphi lomunye umbhalo lesibona kutsi ubalulekile. Kwehluleka kulandzela imiyalo kungaholela ekutseni imphikiswano ibuyeketwe ingakuvumeli.
5.4.3. Kucatulwa kwemphikiswano
5.4.3.1. Ngalendlela niyavuma kwemukela sincumo setfu sekugcina kunoma yimuphi umphikiswano we-Deriv P2P lenibandzakanyeka kuwo.
5.4.3.2. Niyacondza kutsi umphumela lovamile, nome kunjalo akusiwo kuphela, wemsebentiswano lophikiswanwe ngawo, kutsi sikhulule imsebentiswano lephikiswanwe ngayo kulotsengako nome kulosayo nangabe timiso tekucatulwa kwemphikiswano setigcwalisiwe.
5.4.3.3. Niyavuma kutsi kucatulwa kwemphikiswano ngeluhlangotsi lwenu akubeki lisibopho lelisemtsetfweni kitsi lekuniniketa inkhokhelo yanoma yikuphi kulahlekelwa nome kulimala lenibe nakho.
5.4.3.4. Kufanele nitfolakale kuze niphendvule sicelo lesivela kucembu letfu lelisita emakhasimende mayelana nemsebentiswano lephikiswanwe ngayo.
5.4.3.5. Kucinisekisa kucatulwa lokulungile nangesikhatsi, sihlose kufinyelela sincumo ngekhatsi kwemahora lasitfupha (6) kusukela ekutsintsaneni kwekucala. Nomakunjalo, kungaba khona timo lapho kudzingeka khona kuphenya lokujulile ngenca yekutinta kwendzaba lephikiswanwe ngayo nome kutfolakala kwebufakazi lobusha. Kuletimo, kungenteki kutsi sikwati kuhlala esikhatsini lesijwayelekile semahora lasitfupha (6). Ngako-ke, sigcina lilungelo lekwelula sikhatsi sekucatulwa njengobe kubonakala kufanele kusekelwe ekutinteni nekudze kwekuphenya lokudzingekako kuze kufinyelelwe esincumeni lesilungile nesifanele. Nitawatiswa ngekushesha nangabe kwelulwa kwesikhatsi kuyadzingeka, kanye nesikhatsi lesicatjangwa kutsi kutawuchubeka kuze kuphele.
5.4.3.6. Nangabe licembu letfu lelisita emakhasimende lingakhoni kunitsintsa ngekhatsi kwesikhatsi lesicatjangwa, nitawubhekwa njengalabangaphendvuli, futsi imphikiswano itawucatulwa ingakuvumeli ngenca yaloku kuphela.
5.4.3.7. Nangabe lelinye lemacembu emsebentiswano lephikiswanwe ngayo linika imininingwane lengemtsetfo nome imibhalo lengemtsetfo nome lenta tinsolo tembudlwa nome litama ngandlela tonkhe kucindzetela umphumela lotsite wemsebentiswano lephikiswanwe ngayo, imphikiswano itawucatulwa ngekushesha ingaliniki lelocembu.
5.4.3.8. Kucatulwa kwemphikiswano ngeluhlangotsi lwalotsengako
5.4.3.8.1. Singacatula umsebentiswano lophikiswanwe ngawo ngeluhlangotsi lwenu njengelotsengako nasesitfole kungenani lokukodvwa kwaloku lokulandzelako:
5.4.3.8.1.1. Senigcwalisile incenye yenu yemsebentiswano ngalokuphelele futsi kulandzela imiyalo leniniketwe yona ngulosayo; nome
5.4.3.8.1.2. Losayo ushiye kuphendvula (licembu letfu lelisita emakhasimende alikwatanga kutsintsa nalosayo emahoreni lasitfupha (6)).
5.4.3.9. Kucatulwa kwemphikiswano ngeluhlangotsi lwalosayo
5.4.3.9.1. Niyacondza futsi niyavuma kutsi nangabe nikhulula ibhalansi lehambisana nemsebentiswano kulotsengako ningakachecwa kutsi lotsengako sewugcwalisile incenye yakhe yemsebentiswano ngalokuphelele nangalokunembile, ngeke sibe nesibopho sekubuyisela leyobhalansi kuSikhwama Semali senu (Wallet) nome kuniniketa nome nguluphi luhlobo lwenkhokhelo.
5.4.3.9.2. Singacatula umsebentiswano lophikiswanwe ngawo ngeluhlangotsi lwenu njengalosayo nasesitfole kungenani lokukodvwa kwaloku lokulandzelako:
5.4.3.9.2.1. Lotsengako akakagcwalisi incenye yakhe yemsebentiswano nome akayigcwalisanga ngalokuphelele;
5.4.3.9.2.2. Umsebentiswano ubanjiwe/uvalwe/umisiwe ngumniniko-sevisi walotsengako;
5.4.3.9.2.3. Lotsengako akagcwalisanga incenye yakhe yemsebentiswano kulandzela imiyalo lebekiwe esikhangisweni senu; nome
5.4.3.9.2.4. Lotsengako ushiye kuphendvula (licembu letfu lelisita emakhasimende alikwatanga kutsintsa nalotsengako emahoreni lasitfupha (6)).
5.5. Kucedvwa
5.5.1. Nangabe nome nguyiphi yaletimo letingentasi nome nome nguyiphi yetimo tekumiswa nome kucedvwa kwetinsita letishiwo eMibandzeleni Yetfu Yebalulekile itsi liciniso, sigcina lilungelo lekutsi: (1) sicishe umsebentiswano/imisebentiswano yenu futsi sibuyisele ibhalansi lehambisana naloko emacenjini labandzakanyekile njengobe sibona kufanele, kufaka ekhatsi noma yiphi ibhalansi leseSikhwameni Semali senu (Wallet); (2) sivale nome ngumuphi umsebentiswano losakulindzelwe kwaze kube phakadze; kanye/nome (3) sinciphise, simise, nome sicedze kusebentisa kwenu tonkhe tinsita tetfu kufaka ekhatsi ne-Deriv P2P, lokungahlanganisa kususwa kwesikhashana nome kwaphakadze kwemvume yenu yekushicelela tikhangiso enkhundleni ye-Deriv P2P:
5.5.1.1. Nangabe kukhona insolo nome bufakazi bemisebenti yembudlwa, lokufaka ekhatsi kunikelwa kwemibhalo lengemtsetfo ku-chatbox ye-Deriv P2P, kukhohlisa labanye labasebentisi, kuhlanjululwa kwemali, nome noma yimuphi umsebenti longekho emtsetfweni nome longavumelekile mayelana nekusebentisa kwenu i-Deriv P2P; nome
5.5.1.2. Nangabe sati nome sinesizatfu sekukholelwa kutsi nisebentise i-Deriv P2P ngendlela lengenasibopho kaningi, nome ngenhloso yebuqili, lokufaka ekhatsi letimo letilandzelako uma tenteka ngetikhatsi letingetulu kwakunye:
5.5.1.2.1. Njengemtsengi: kwehluleka kugcwalisa incenye yenu yekuhweba ngembi kwekutsi i-oda liphelelwe sikhatsi, kucinisekisa kugcwaliswa kwencenye yenu yekuhweba ningakayigcwalisi ngalokuphelele nangalokucondzile, nobe kukhansela kuhweba; nobe
5.5.1.2.2. Njengemtsengisi: kwehluleka kucinisekisa kutfola imali ngemuva kwekutsi umtsengi asegcwalise incenye yakhe yekuhweba ngalokuphelele nangalokucondzile.
