Lomculu wakhiwa yincenye yesivumelwane lesiphakatsi kwenu na-Deriv futsi kufanele ufundvwe ndzawonye neImibandzela Lejayelekile Yekusebentisa yebaklayenti (“Imibandzela Lejayelekile”). Nome ngutiphi timagama lesichaziwe letisetjentisiwe kule mibandzela lengetiwe titawuba nencazelo leyinikwe kuyo kuMibandzela Lejayelekile.
1. Sengeniso
1.1. Le mibandzela lengetiwe isebenta kubo bonkhe baklayenti labanne-akhawunti ne-Deriv (V) Ltd.
1.2. Uma kukhona kungahambisani nome kuphambana emkatsini walemibandzela lengetiwe kanye/nome nome ngutiphi letinye timibhalo letakha incenye yeSivumelwane, lemibandzela lengetiwe itawusebenta ngekusetulu mayelana ne-akhawunti yenu ne-Deriv (V) Ltd.
1.3. I-Deriv (V) Ltd inelayisensi ngaphansi kwe-Financial Dealers Licensing Act kwenta libhizinisi lekubhulukisha ema-securities lanjenge timphahla te-derivative, futsi igunyatiwe futsi ilawulwa yi-Vanuatu Financial Services Commission (“VFSC”).
1.4. Kute nifundze kabanti mayelana netimphahla lesitiniketako, sicela nibuke iprospectus.
2. Tikhalatiso
2.1. Uma nifisa kufaka sikhalatiso mayelana neyaTinsita tetfu, ningatfumela imininingwane lehambelana nesikhalatiso senu kitsi kucomplaints@deriv.com. Sitawuciniseka kutfola sikhalatiso senu nge-imeyili, siphenye sikhalatiso senu, futsi sihlose kunitfumelela imphendvulo yekugcina ngekhatsi kwemalanga alishumi nesihlanu (15) ebhizinisi kusuka ngelilanga lekwatfolwa sikhalatiso. Kutfola imininingwane leyengetiwe, sicela nifundze likhasi letfu leNchubomgomo Yetikhalatiso.
Ikomishini Yetimali
2.2. Uma singakasixazululi sikhalatiso senu ngendlela leniyeneliseka ngayo, ningakhwelisela sikhalatiso senu kuyiKomishini Yetimali. Kuloko, sikhalatiso senu sitawuhamba ngalendlela lelandzelako:
2.2.1. Sigaba sekucala
2.2.1.1. Nitawukhona kufaka sikhalatiso kuyiKomishini Yetimali kuphela uma ningeneliseki ngesinqumo setfu nome uma sinqumo singekange sentiwe ngekhatsi kwemalanga alishumi nesihlanu (15) ebhizinisi.
2.2.1.2. Ningafaka sikhalatiso kuyiKomishini Yetimali ngekhatsi kwemalanga langu-45 emvakwe sento.
2.2.1.3. IKomishini Yetimali inemalanga lasihlanu (5) yekuciniseka kutfola sikhalatiso senu kanye nemalanga alishumi nane (14) yekuphendvula sikhalatiso ngenchubo yayo yeInternal Dispute Resolution (IDR).
2.2.2. Sigaba sekuphenya
2.2.2.1. IKomishini Yetimali itawuphenya buciniseko besikhalatiso ngekhatsi kwemalanga lasihlanu (5) ebhizinisi.
2.2.2.2. Inhloko yeKomidi Lekuxazulula Kuphikisana (“DRC”) itawutsintsana nani nanati ngekhatsi kwemalanga lasihlanu (5) ebhizinisi kute itfole yonkhe imininingwane leyidzingekile futsi ibone kutsi kukhona yini litfuba lekuxazulula sikhalatiso ngesikhatsi sesigaba sekuphenya.
2.2.3. Sigaba sekuncuma
2.2.3.1. IDRC itawwenta sinqumo mayelana nesikhalatiso (sicela ucaphele kutsi iDRC ayisho sikhatsi lesicondzisiwe sekumemetela sinqumo sayo).
2.2.3.2. IDRC ingacela imininingwane leyengetiwe kini nome kitsi, lokufanele bese siyaniketa imininingwane leceliwe ngekhatsi kwemalanga lasikhombisa (7).
2.2.4. Tinkhokhelo netincomo
2.2.4.1. Tinqumo letentiwe yiDRC tibopha tsi. Tinqumo teDRC tibopha nine kuphela uma nitivuma.
2.2.4.2. Uma nivumelana nesinqumo seDRC, nitawudzinga kusivuma ngekhatsi kwemalanga alishumi nane (14). Uma ningaphendvuli sinqumo seDRC ngekhatsi kwemalanga alishumi nane (14), sikhalatiso sitawutsatfwa njengesivalekile.
2.2.4.3. Kufanele sinike inkhokhelo yekuxazulula ngekhatsi kwemalanga langu-28 kusukela ngesikhatsi sinqumo sentiwa ngaso.
2.2.4.4. Uma sinqumo sentiwa ngekusibonga tsi, kufanele nisinike incwadzi yekukhulula ngekhatsi kwemalanga lasikhombisa (7) kusukela ngesikhatsi sinqumo sentiwa ngaso, futsi sikhalatiso sitawutsatfwa njengesivalekile.
Vanuatu Financial Services Commission (VFSC)
2.3. Uma, emvakwekutama kalitsatfu (3), singakasixazululi sikhalatiso senu ngendlela leniyeneliseka ngayo, ningakhwelisela sikhalatiso senu kuyi-VFSC. Sikhalatiso kufanele sihambisane naloku lokulandzelako:
2.3.1. Ligama lelipheleletsi kanye nesitfombe sekubonisa umuntfu lofaka sikhalatiso;
2.3.2. Sicinisekiso sekutjala imali, lokufaka lisheshu lesikhwama sekutjaliwa imali;
2.3.3. Likhophi le-prospectus yemkhicito nome kutjala lokunikelwako;
2.3.4. Umbiko lopheleletsi wesikhalatiso lochaza sisekelo sesikhalatiso;
2.3.5. Sicinisekiso sesicelo sekukhipha imali; kanye
2.3.6. Leminye imininingwane lehambelana nako nome timibhalo, lokufaka ema-imeyili nome tinkhulumo emkatsini wetfu nemuntfu lofaka sikhalatiso.
2.4. Yonkhe imibhalo lehambelana ne-VFSC kufanele ihunyushwe ngesiNgisi lapho kudzingeka khona futsi itichazwe kutsi kuhumusha kwemibhalo kulungile.
