Lelidokhumente lenta incenye yesivumelwano emkhatsini wenu kanye na Deriv futsi kufanele lifundwe ndzawonye neImitsetfo Jikelele yekuSetjentiswa yemakhasimende ("Imitsetfo Jikelele"). Nawuphi umbhalo lochazwe lusetjentiswe kuletindzawo letengetiwe utawuba nencazelo yawo njengenikwa kuyo Imitsetfo Jikelele.
1. Singeniso
1.1. Imigomo yengeto le isebenta kuwo onke emaklayenti lanenaakhawunti ka-Deriv (V) Ltd.
1.2. Nangabe kukhona kungahambisani noma kuphambuka emkatsini wemigomo yengeto le kanye nemabhalo lamanye lakhiwe yincenye ye-Agreement, imigomo yengeto le itawusebenta mayelana ne-akhawunti yenu ka-Deriv (V) Ltd.
1.3. Deriv (V) Ltd inelayisensi ngaphansi kwe-Financial Dealers Licensing Act yekwenta libhizinisi lekuhweba netitifiketi/ema-securities lanjengemikhicito ye-derivative, futsi igunyatwe futsi igadzwa ngu-Vanuatu Financial Services Commission (“VFSC”).
1.4. Kutfola imininingwane leyengetiwe mayelana netimphahla tetfu, sicela nibukele prospectus.
2. Tikhalo
2.1. Nangabe nifisa kufaka sikhalaso mayelana nemikonzo yetfu, ningatfumela imininingwane lehlobene nesikhalaso senu kitsi ku complaints@deriv.com. Siyawemukela umbhalo wekutfola sikhalaso senu nge-imeyili, sicoce sikhalaso senu, futsi sihlose kutfumela imphendvulo yekugcina ngesikhatsi setinsuku tebhizinisi lishumi nesihlanu (15) kusukela ngelilanga sikhalaso satfolwa ngalo. Kutfola imininingwane leyengetiwe, sicela nifundze likhasi letfu le-Complaints Policy.
Komishini yetimali
2.2. Nangabe asikasixazululi sikhalaso senu kahle, ningakhuphukisa sikhalaso senu ku-Financial Commission. Kuleso simo, sikhalaso senu sitawudlula kuleyi nchubo lelandzelako:
2.2.1. Sigaba sekucala
2.2.1.1. Nitawukwati kufaka sikhalaso ku-Financial Commission kuphela nangabe anganelisekile sincumo setfu nomake sincumo singakenziwa ngesikhatsi setinsuku tebhizinisi 15.
2.2.1.2. Ningafaka sikhalaso ku-Financial Commission kuze kube ngusukwini 45 emvakwesento.
2.2.1.3. I-Financial Commission inetinsuku 5 kwemukela kutsi sikhalaso senu satfolwa, kanye netinsuku 14 kuphendvula sikhalaso ngenchubo yayo ye-Internal Dispute Resolution (IDR).
2.2.2. Sigaba sekuphenya
2.2.2.1. Ikhomishini Yetimali itawuphenya bugcwagcwa besikhalo ngetinsuku 5 temsebenti.
2.2.2.2. Inhloko yeKomidi Lekuxazulula Imibango (“DRC”) itakutsintsa nine kanye natsi ngekhatsi kwemalanga lasihlanu ebentile kute itfole imininingwane lenetfwayo nekubona kutsi ikhona yini litfuba lekuxazulula sikhalazo ngesikhatsi sesigaba sekuphenya.
2.2.3. Sigaba sekuncuma
2.2.3.1. I-DRC itawutsatsa sincumo mayelana nesikhalo (sicela nicaphele kutsi i-DRC ayishi sikhatsi lesinikwekhwa sekumemetela sincumo sayo).
2.2.3.2. I-DRC ingacela imininingwane leyengetiwe kini kumbe kitsi, bona bese kudzingeka kutsi sinikete imininingwane leceliwe ngetinsuku 7.
2.2.4. Tinqumo kanye nemiyalo
2.2.4.1. Tincumo letitsatfwa yi-DRC tibopha kitsi. Tincumo te-DRC tibopha kini kuphela uma nitemukela.
2.2.4.2. Uma niyemukela sincumo se-DRC, kuyawudzingeka kutsi nisemukele ngetinsuku 14. Uma ningaphenduli sincumo se-DRC ngekhatsi kwetinsuku 14, sikhalo sitawutsatfwa njengesivalekile.
2.2.4.3. Kufanele sinikete inkhokhelo yekuxolisana ngekhatsi kwetinsuku 28 kusuka ngesikhatsi sincumo sifika.
2.2.4.4. Uma sincumo sitsatfwa ngasesihleni setfu, kudzingeka ninikete incwadzi yekukhululwa kitsi ngekhatsi kwetinsuku 7 kusuka ngesikhatsi sincumo sitsatfwa, bese sikhalo sitawutsatfwa njengesivalekile.
Vanuatu Financial Services Commission (VFSC)
2.3. Uma, ngemuva kwemizamo 3, singakasiti sikhalo senu ngendlela leniyenelisekile, ningase nenyusele sikhalo senu ku-VFSC. Sikhalo kufanele sihambisane naloku kulandzelako:
2.3.1. Ligama leligcwele kanye nesitfombe sekutivikela sesikhalo-mniniwo;
2.3.2. Sicinisekiso sekutjala imali, njengesitifiketi sekufakwa kwemali yekutjala;
2.3.3. Likhophi lephrospektasi yemkhicito kumbe kutjala imali kunikeliwe;
2.3.4. Sitatimende lesigcwele sesikhalo lesichaza sisekelo sesikhalo;
2.3.5. Sicinisekiso sesicelo sekukhipha imali; futsi
2.3.6. Lemininingwane kumbe emadokhumende lamanye lafanele, njenge-emeyili kumbe tingcoco emkhatsini wetfu nesikhalo-mniniwo.
2.4. Emadokhumende lonkhe lafanele kuya ku-VFSC kufanele ahunyushwe esiNgisi lapho kudzingekile bese akhanyiselwa kutsi ucinisekise kutsi kuhunyushwa kwemadokhumende kuhle.
