Lelidokhumente lenta incenye yesivumelwano emkhatsini wenu kanye na Deriv futsi kufanele lifundwe ndzawonye neImitsetfo Jikelele yekuSetjentiswa yemakhasimende ("Imitsetfo Jikelele"). Nawuphi umbhalo lochazwe lusetjentiswe kuletindzawo letengetiwe utawuba nencazelo yawo njengenikwa kuyo Imitsetfo Jikelele.
1. Singeniso
1.1. Lemitsetfo lengetiwe iyasebenta kubo bonkhe emakhasimende lanemabhuku emali ne-Deriv (Mauritius) Ltd.
1.2. Nangabe kukhona kungahambisani noma kuphambana emkhatsini walemitsetfo lengetiwe kanye/noma ngayiphi imibhalo lenye leyakha incenye ye-Tvumelwano, lemitsetfo lengetiwe iyawukubusa loku mayelana nebhuku lemali yenu ne-Deriv (Mauritius) Ltd.
1.3. I-Deriv (Mauritius) Ltd inelayisensi njenge-Investment Dealer (Full Service Dealer, ngaphandle kwe-Underwriting) ngekulandzela sigaba 29 se-Securities Act 2005, Umtsetfo 4 we-Securities (Licensing) Rules 2007 kanye ne-Financial Services (Consolidated Licensing and Fees) Rules 2008. Ivunyelwe futsi ilawulwa yi-Financial Services Commission, Mauritius.
2. Tikhalo
2.1. Nangabe nifuna kufaka sikhalazo mayelana netinsita tetfu, ningatfumela imininingwane lehambisana nesikhalazo senu kitsi ku-complaints@deriv.com. Sitawucinisekisa kutfola kwesikhalazo senu nge-imeyili, siphenye sikhalazo senu, futsi sihlose kutfumela imphendvulo yekugcina kini ngekhatsi kwemalanga lalishumi nesihlanu (15) ebhizinisi kusukela ngelilanga sikhalazo lesemukelwe ngalo. Kutfola imininingwane leyengetiwe, sicela nifundze i-Nchubomgomo Yetikhalazo.
2.2. Financial Commission
2.2.1. Nangabe asikaze sisixazulule sikhalo senu ngendlela leniyenelisekako nayo, ningakhushulela sikhalo senu ku-Financial Commission. Nangabe kunjalo, sikhalo senu sitawuhamba ngalenchubo lelandzelako:
2.2.1.1. Sigaba sekucala
2.2.1.1.1. Nitawukwati kufaka sikhalo ku-Financial Commission kuphela nangabe aninelisekile ngesincumo setfu noma nangabe sincumo asizange sentiwe ngekhatsi kwetinsuku temsebenti letingu-15.
2.2.1.1.2. Ningafaka sikhalo ku-Financial Commission kuze kube ngemalanga langu-45 ngemuva kwesehlakalo.
2.2.1.1.3. I-Financial Commission inemalanga lasihlanu kuvuma kutsi sikhalo senu sitfolakele kanye nemalanga lali-14 kuphendvula sikhalo ngenchubo yayo ye-Internal Dispute Resolution (IDR).
2.2.1.2. Sigaba sekuphenya
2.2.1.2.1. I-Financial Commission itawuphenya kutsi sikhalo sikhono yini ngekhatsi kwetinsuku temsebenti letisihlanu.
2.2.1.2.2. Inhloko ye-Dispute Resolution Committee ("DRC") itawutsintsana nani natsi ngekhatsi kwetinsuku temsebenti letisihlanu kuze itfole yonkhe imniningwane lebalulekile futsi ibone kutsi kukhona yini litfuba lekuxazulula sikhalo ngesikhatsi sesigaba sekuphenya.
2.2.1.2.3. Nangabe kute litfuba lekuvumelana leliyatfolakala, sikhalazo sitakuchubeka siye esigabeni sekucatjangwa kutsi sitawuphatfwa yi-DRC.
2.2.1.3. Sigaba sekucatjangwa
2.2.1.3.1. I-DRC itakwenta sincumo ngesikhalazo (sicela nicaphele kutsi i-DRC ayikhulumi nganoma yisiphi sikhatsi sekumemetela sincumo sayo).
2.2.1.3.2. I-DRC ingacela imininingwane leyengetiwe kini nobe kitsi, lapho lotfunyelwe kwesidzingo kufanele aniketa imininingwane leceliwe ngekhatsi kwemalanga lasi-7.
2.2.1.4. Emabhonasi kanye netiodela
2.2.1.4.1. Tincumo letitentiwe yi-DRC titibophile kitsi. Tincumo te-DRC tiyanibopha nine kuphela nangabe nitivuma.
2.2.1.4.2. Nangabe nivumelana nesincumo se-DRC, kutawudzingeka kutsi nisivume ngekhatsi kwemalanga lali-14. Nangabe ningasiphendvuli sincumo se-DRC ngekhatsi kwemalanga lali-14, sikhalazo sitawutsatfwa njengesivaliwe.
2.2.1.4.3. Kufanele sinikete inkhokhelo yekuxolelana (settlement) ngalokungeti kwemalanga langu-28 kusukela lapho sincuma.
2.2.1.4.4. Uma sincuma ngesinceme setfu, kufanele nisinikete umculo (release) ngalokungeti kwemalanga layisikhombisa kusukela lapho sincunywe, bese sikhalo sitatwa njengesivalwe.
2.3. Financial Services Commission, Mauritius
2.3.1. Uma nisangenelisekile ngemva kwekusebentisa inchubo yetfu yangekhatsi yetikhalo kanye nenchubo yekucatulula tingaboni ya-Financial Commission, ningakhuphula sikhalo senu kuya ku-Financial Services Commission, Mauritius (“FSC”) njengesinikela sekugcina.
2.3.2. Kufaka sikhalo ku-FSC, kufanele ningene ku-portal ye-FSC yetikhalo ye-online ku-https://complaints.fscmauritius.org/. I-FSC igcizelela kutsi lonkhe lwati loluniketwa kufanele lube lweliciniso, lulungile, futsi luphelele. Kufaka tinchazelo letimbi noma letingenamniniso angekubonakali ngeke kwemukeleke. Ngalokunye, tikhalo letifakwa ngelucingo, nge-imeyili, nangendlela ye-contact section yeliwebhusayithi le-FSC, ngabomunye, nome ngendlela yini lenye yekukhulumisana ngeke tatfolwa.
2.3.3. I-portal ye-FSC yetikhalo ye-online yemukela tikhalo letimayelana nenhlangano legadziwe leyinike i-Global Business Licence yi-FSC Mauritius.
2.3.4. Sikhalo senu kufanele sisekelwe yimibhalo lehambelana naso futsi sifakwe ngesi-Ngisi nobe nge-French. Njengobe tonkhe tikhalo tetfolwa ngendlela ye-Portal tirekhodwa futsi tihlolwa ngokuhambisana netinchubo letisungulwe ngu-FSC, kufanele nicinisekise kutsi yonkhe imininingwane leniyinikezile yiyeliciniso, iyinembile, futsi iphelele.
3. Kuchutjwa kwemayelo
3.1. Ekunikeleni Tinsita (Services) tetfu, singafeza ma-oda egameni labakhweti, nome singahweba nebakhweti betfu ngeli-akhawundi letfu (own account).
3.2. Uma sifeza ma-oda egameni labakhweti, sihweba njenge-principal nelikhweti letfu futsi, ngasikhatsi sinye, ngemagama lafanako, singene esivumelwaneni njenge-principal nemuntu wesibili (counterparty) (ngalokuvamile ngumniketi welikhwama lemali – liquidity provider). Loku kusho kutsi sititsatela endzaweni emkhatsini wemtengi kanye nemtsengisi ngendlela yekutsi singeti inzuzo nome kulahlekelwa, ngesinye kungesiko lesisandza kusivulela kucondza. Uma sibeka i-oda lelikhweti ku-liquidity provider, kusasala kusibopho setfu kutfola kufeza lokungconywa kakhulu (best execution) emkhwetini ngalokungalichazwa, lesikwenta ngekukhetsa kanye nekugadza loluhlalisa i-liquidity providers.
3.3. Uma sihweba ngeli-akhawundi letfu siciniseko, loku kusho kutsi futsi sihweba njenge-principal nelikhweti letfu, kodvwa asingeni kuyinye intengiselwano nomuntu wesibili (counterparty) lomunye. Kuze sihlole kutsi umsebenti webest execution usebenta yini kuleli simo, sicabangela timo letilandzelako:
3.3.1. Uma Deriv iciniselela intengiselwano nelikhweti (lapho-khona kungaba sekuceleni kutsi likhweti litsembele ku-Deriv kuvikela intjelo yalo), nome uma kungulikhweti lelicela kuDeriv kucala (lapho-khona kutsembela loku kungaba sekusibonakali kutsi kungekho);
3.3.2. Imibuto yemukhwa wemakethe kanye nekutsi kuyini yini kusemtsetfweni kutsi bakhweti batsembele kuDeriv;
3.3.3. Kuveleka kwemakethe (transparency): bakhweti bavame kakhulu kutsembela kuDeriv mayelana nenani emamakethe lapho bakhweti bangenayo indlela lelula yekufinyelela emanani; futsi
3.3.4. Lwati loluniketwa yiDeriv mayelana netinsita tetfu kanye nemitsetfo yesivumelwana emkhatsini weDeriv nelikhweti.
4. Timfuno tekubika temtsetfo
4.1. Njengenca yelusito lwemitsetfo ye-regulatory yeDeriv (Mauritius) Ltd, sitakutumela sitatimende sea-akhawundi nyanga ngayinye, lesisheshisa tonkhe tintengiselwano letifezwe kucala ngaphakatsi kweli-akhawundi lenu le-Mauritius MT5. Nge-kugcina i-akhawundi natsi, niyemukela kutfola letisitatimende tenyanga nganyanga nge-imeyili kuye ke-dilesi ye-imeyili lebhalishiwe ku-phrofayili yeli-akhawundi lenu.
