Lelidokhumente lenta incenye yesivumelwano emkhatsini wenu kanye na Deriv futsi kufanele lifundwe ndzawonye neImitsetfo Jikelele yekuSetjentiswa yemakhasimende ("Imitsetfo Jikelele"). Nawuphi umbhalo lochazwe lusetjentiswe kuletindzawo letengetiwe utawuba nencazelo yawo njengenikwa kuyo Imitsetfo Jikelele.
1. Singeniso
1.1. Lemitsetfo leyengetiwe isebenta kubo bonkhe emakhasimende lanemabhalansi ne-Deriv (BVI) Ltd.
1.2. Nangabe kunekungahambisani nobe kungafani emkhatsini walemitsetfo leyengetiwe kanye/nobe nomabhoni emininingwane lenye leyakha incenye yeSivumelwano, lemitsetfo leyengetiwe itawudla khona mayelana nebhalansi yenu ne-Deriv (BVI) Ltd.
1.3. I-Deriv (BVI) Ltd. inelayisense ngaphansi kwemtsetfo weSecurities and Investment Business Act kutsi inikete tinsita tekutjala imali, futsi igunyatiwe futsi ilawulwa yiBritish Virgin Islands Financial Services Commission (“BVIFSC”).
2. Kuphatfwa kwemali yenu
2.1. Singasebentisa imali yenu kuhlangabetana netibopho tetfu lesesingenele kona ekufakeni imali yemagcina (margin), kulungisa, nobe kuvala kwekuhweba kwenu kwema-derivative.
2.2. Sigcina imali yenu emabhalansini wasebhange lahlukene kulawo etfu ekusebenta. Nangabe kwenteka kutsi inkampani ayikwati kukhokha tikweleti, sinelulungiselelo lwesikweleti emkhatsini wetfu nenkampani yetfu lenkhulu (parent company), loluyawuhlala, kancane kancane, lucedzela tonkhe tibopho letikweletwa emakhasimende.
3. Kuchutjwa kwemayelo
3.1. Ngekulandzela timo tetfu telayisense, siyawuba ngulona lophikisana nani ekuhwebeni kwenu. Siyawusebenta njengenduna yenu nangsiphetsa imiyalo yenu, nobe sisebente njengemnikati, lapho siyawuba yindzawo yenu yekuphetsa yekuhweba kwesonkhe.
3.2. Nangabe kufakwa umyalo wekutsenga nobe kutsengisa luhlobo lwekuhweba ebhalansini yenu ye-Deriv MT5, umyalo wenu ungase udluliselwe kumniketi we-liquidity lonikeza tinsita kitsi.
4. Imibuto lejwayelekile
4.1. Uma nineliphuzu lemibuto mayelana neakhawunti yenu yekuhweba ne-Deriv (BVI) Ltd., ningasitfola ngeSikhungo Sewusito nome ngekukhuluma nemmeleli ngelive chat.
4.2. Sitiniketele ekucatulweni kwembuto yenu ngesikhatsi lesisheshako kakhulu futsi siyabonga kubeketela kwenu nekusiniketa sikhatsi sekucatulisisa indzaba leyo.
4.3. Nangabe singakwati kucatulisa imibuto yenu nobe nitiva kutsi imphendvulo yetfu ayanelisi, ningasifaka sikhalazo lesisemtsetfweni kitsi, ngekulandzela inchubo lechazwe esigabeni lesitsi “Tikhalazo” lesingenhla.
5. Tikhalazo
5.1. Nangabe nifisa kufaka sikhalazo mayelana netinsita tetfu, ningatfumela imininingwane lehambisana nesikhalazo senu kitsi ku complaints@deriv.com. Siyawuphenya umbuto wenu futsi sikutfumele imphendvulo yekugcina ngekhatsi kwemalanga lasebentako langu-15 kusukela ngelilanga lesikhalazo sitfolwa ngalo.
5.2. Nangabe sikhalazo senu sibucayi (bonani ngaphansi) futsi singakakacatulisi sikhalazo senu ngendlela leninelisekile ngayo ngekhatsi kwetinyanga letintsatfu kusukela ngelilanga sikhalazo senu satfolwa ngalo, ningasikhuphulela sikhalazo senu ku-BVIFSC.
5.3. Ngekwemtsetfo wesigaba 69B(1) seRegulatory Code, sikhalazo sitsatfwa njengalesibucayi nangabe sifaka incenye yalokulandzelako kuyinye nobe ngetinye:
5.3.1. Kwephulwa kwemtsetfo lolawulako;
5.3.2. Kungetsembeki, kungahambi kahle emsebentini, nobe kungahambi kahle ngalendlela lefanele kusuka kulowo onelayisense nobe lomunye wato tiphatsimandla, tisebenti, nobe bameleli bayo;
5.3.3. Kuphindvwa noma kuvela kabusha kwendzaba lebeyivele yakhalatwa ngayo (nobe ibaluleke noma cha); nome
5.3.4. Kutsi lokhalatako sewuhlupheke, noma angahlupheka, kulahlekelwa yimali lokubalulekile mayelana nesimo sakhe setimali.
