Lelidokhumenti lakha incenye yesivumelwane emkhatsini wenu na-Deriv futsi kufanele lifundvwe kanye neImibandzela Lejwayelekile Yekusebentisa yemakhasimende (leti"Timibandzela Letijwayelekile"). Nome ngutiphi timiciko letichazwe letisetjentiswa kulemibandzela lengetiwe titawuba nencazelo lenikwe kuyo eTimicikweni Letijwayelekile.
1. Sengeniso
1.1. Lemibandzela lengetiwe isebenta kuwo onkhe emakhasimende laneli-akhawundi ne-Deriv (BVI) Ltd.
1.2. Nangabe kukhona kungahambisani nome kuphambana emkhatsini walemibandzela lengetiwe na/nome nome ngimiphi leminye imibhalo lekha incenye yeSivumelwane, lemibandzela lengetiwe itawusebenta ngekumelene ne-akhawundi yenu ne-Deriv (BVI) Ltd.
1.3. I-Deriv (BVI) Ltd. inelayisensi ngaphansi kwe-Securities and Investment Business Act kutsi ichubeke nemisebenti yekutjala imali, futsi igunyatwe futsi ilawulwa yi-British Virgin Islands Financial Services Commission (“BVIFSC”).
2. Kuphatfwa kwemali yenu
2.1. Singasebentisa imali yenu kufeza tibopho lesitibambe ekusebenteni nge-margining, kulungisa, nome kucedzela kuhweba kwenu kwema-derivative.
2.2. Sigcina imali yenu emakhawundini webhange lahlukile kuletisetjentiswa kumisebenti yetfu yansuku tonkhe. Nangabe kwenteka kutsi asisenako kukhokha tikweleti, sinesivumelwane sesikweleti emkhatsini wetfu nenkampani yetfu lesetulu lesitawuhlala, njengesincane, sikhava nome ngimiphi imitfwalo lekhweletwa emakhasimende.
3. Kuchutjwa kwema-oda
3.1. Ngekuhambisana netimo teli-layisensi letfu, sitawuba luhlangotsi lolumelene nani ekuhwebeni kwenu. Sitawusebenta njengemmeleli ngalenu ligama nasichuba ema-oda enu, nome sisebente njengemniniwo, lapho sitawuba lindzawo yenu yekuphela yekuchuba tonkhe tinhlobo tekuhweba.
3.2. Nangabe kubekwe li-oda lekutsenga nome kutsengisa insitja ku-akhawundi yenu ye-Deriv MT5, li-oda lenu lingase lidluliselwe ku-liquidity provider lesiniketa imisebenti kitsi.
4. Imibuto lejwayelekile
4.1. Nangabe ninembuto lomayelana ne-akhawundi yenu yekuhweba ne-Deriv (BVI) Ltd., ningasitsintsana natsi ngeSikhungo Sekusita nome nikhulume nemmeleli ngelive chat.
4.2. Sitibophetele ekucedzeleni umbuto wenu ngesikhatsi lesisheshako lesingakhona futsi siyabonga bukhuli benu bekusiniketa sikhatsi sekucedzela lendzaba.
4.3. Nangabe singakhoni kucedzela umbuto wenu nome nitiva kutsi imphendvulo yetfu ayanelisi, ningafaka sikhalatso lesisemtsetfweni kitsi, ngekulandzela inchubo lechazwe esigabeni lesitsi “Tikhalatso” lesingentasi.
5. Tikhalatso
5.1. Nangabe nifuna kufaka sikhalatso mayelana neMisebenti yetfu, ningatfumela imininingwane lehlobene nesikhalatso senu kitsi kucomplaints@deriv.com. Sitawuphenya umbuto wenu futsi sinitfumele imphendvulo yekugcina ngesikhatsi semihla lengu-15 yekusebenta kusukela ngelilanga lekutfolwa kwesikhalatso.
5.2. Nangabe sikhalatso senu sinemtsetfo lobalulekile (bona ngentasi) futsi singakakusiseli sikhalatso senu ngendlela leninelisako ngesikhatsi setinyanga letintsatfu kusukela ngelilanga lekutfolwa kwesikhalatso senu, ningakhulisela sikhalatso senu ku-BVIFSC.
5.3. Ngekusho kweSigaba 69B(1) se-Regulatory Code, sikhalatso sitsatfwa njengalesibalulekile nasisho lokukodvwa nome ngetulu kwaloku lokulandzelako:
5.3.1. Kwephulwa kwemtsetfo wekulawula;
5.3.2. Kungetsembeki, kungenteki kahle, nome kungatiphatsi kahle ngalendlela lomniniwo lelayisensi nome lomunye webadirekthi bakhe, tisebenti, nome bameleli bakhe;
5.3.3. Kuphindzaphindza nome kuphindza kwendzaba leyake yakhalatwa ngayo (nome ngabe ibalulekile nome cha); nome
5.3.4. Kutsi lokhala uhlushwa, nome angahlushwa, kulahlekelwa yimali lokubalulekile mayelana netimo takhe temimoni.
