Dis document na part of di agreement between you and Deriv, and you suppose read am together wit our General Terms of Use for clients (di “General Terms”). Any defined terms wey dem use for dis additional terms go get di meaning wey dem give dem for di General Terms.
1. Introduction
1.1. Dis additional terms apply to all clients wey get an account wit Deriv (BVI) Ltd.
1.2. If any inconsistency or difference dey between dis additional terms and/or any oda documents wey form part of di Agreement, dis additional terms go take priority for your account wit Deriv (BVI) Ltd.
1.3. Deriv (BVI) Ltd. get licence under di Securities and Investment Business Act to provide investment services, and na di British Virgin Islands Financial Services Commission (“BVIFSC”) dey authorise and regulate am.
2. How we dey handle your funds
2.1. We fit use your money to meet obligations wey we don incur when we dey do margining, adjusting, or settling your derivative trades.
2.2. We dey keep your funds for bank accounts wey separate from our operational accounts. If insolvency happen, we get loan arrangements between us and our parent company wey go always, at minimum, cover any liabilities wey we owe clients.
3. How we dey execute order
3.1. Based on di conditions of our licence, we go be di counterparty to your trade. We go either act as agent for you when we execute your orders, or act as principal, where we go be your only execution venue for all trades.
3.2. Wen you place an order to buy or sell an instrument for your Deriv MT5 account, we fit pass your order to a liquidity provider wey dey provide services to us.
4. General questions
4.1. If you get inquiry about your trading account wit Deriv (BVI) Ltd., you fit contact us through our Help centre or chat wit representative through live chat.
4.2. We don commit to resolve your question as quickly as possible, and we appreciate your patience as you give us time to resolve di matter.
4.3. If we no fit resolve your question or you feel say our response no satisfy you, you fit submit an official complaint to us as you follow di process wey we describe for di “Complaints” section below.
5. Complaints
5.1. If you want file a complaint about our Services, you fit send di details about your complaint to us for complaints@deriv.com. We go investigate your complaint and send you our final response within 15 working days from di date wey we receive di complaint.
5.2. If your complaint get serious nature (see below) and we no resolve your complaint to your satisfaction within 3 months from di date wey we receive your complaint, you fit escalate your complaint to di BVIFSC.
5.3. According to Section 69B(1) of di Regulatory Code, complaint get serious nature wen e allege one or more of di following:
5.3.1. Breach of a regulatory enactment;
5.3.2. Bad faith, malpractice, or impropriety by di licensee or one of its directors, employees, or agents;
5.3.3. If di matter wey pesin don complain about before happen again or repeat (weda e serious or not); or
5.3.4. Say di pesin wey complain don suffer, or fit suffer, financial loss wey serious based on im financial condition.
