Wannan takarda wani ɓangare ne na yarjejeniyar da ke tsakaninku da Deriv, kuma ya kamata a karanta ta tare da Sharuɗɗan Amfani na Gaba Ɗaya na abokan ciniki (“Sharuɗɗan Gaba Ɗaya”). Duk wata kalma da aka ayyana wadda ake amfani da ita a waɗannan ƙarin sharuɗɗa za ta ɗauki ma'anar da aka ba ta a Sharuɗɗan Gaba Ɗaya.
1. Gabatarwa
1.1. Waɗannan ƙarin sharuɗɗa suna aiki ga duk abokan ciniki da ke da asusu tare da Deriv (V) Ltd.
1.2. Idan akwai wani rashin daidaito ko bambanci tsakanin waɗannan ƙarin sharuɗɗa da/ko wasu takardu da suka zama ɓangare na Yarjejeniyar, waɗannan ƙarin sharuɗɗa za su fi muhimmanci dangane da asusunku tare da Deriv (V) Ltd.
1.3. An ba Deriv (V) Ltd lasisi a ƙarƙashin Financial Dealers Licensing Act don gudanar da harkar ciniki da hannayen jari kamar kayayyakin derivatives, kuma Vanuatu Financial Services Commission (“VFSC”) ce ta ba da izini kuma take kula da shi.
1.4. Don ƙarin koyo game da kayayyakin da muke bayarwa, da fatan za ku duba takardar bayani (prospectus).
2. Ƙorafi
2.1. Idan kuna son gabatar da ƙorafi game da Hidimominmu, za ku iya aiko mana da cikakkun bayanai game da ƙorafinku a complaints@deriv.com. Za mu tabbatar da karɓar ƙorafinku ta hanyar imel, mu binciki ƙorafinku, kuma za mu yi ƙoƙarin aiko muku da amsa ta ƙarshe a cikin kwanakin aiki goma sha biyar (15) daga ranar da aka karɓi ƙorafin. Don ƙarin bayani, don Allah ku karanta shafin Manufar Ƙorafi namu.
La'adar kuɗi
2.2. Idan ba mu warware ƙorafinku yadda ya gamsar da ku ba, za ku iya ɗaga ƙorafinku zuwa Financial Commission. A wannan hali, ƙorafinku zai bi wannan tsari:
2.2.1. Matakin farko
2.2.1.1. Za ku iya gabatar da ƙorafi ga Financial Commission ne kawai idan ba ku gamsu da shawararmu ba ko kuma idan ba a yanke shawarar a cikin kwanakin aiki 15 ba.
2.2.1.2. Za ku iya gabatar da ƙorafi ga Financial Commission har zuwa kwanaki 45 bayan faruwar lamarin.
2.2.1.3. Financial Commission na da kwanaki 5 don tabbatar da cewa an karɓi ƙorafinku da kuma kwanaki 14 don amsa ƙorafin ta hanyar tsarinsa na Internal Dispute Resolution (IDR).
2.2.2. Matakin bincike
2.2.2.1. Hukumar Kuɗi (Financial Commission) za ta bincika ingancin ƙorafin cikin kwanakin aiki 5.
2.2.2.2. Shugaban Kwamitin Warware Rikici (“DRC”) zai tuntuɓi ku da mu a cikin kwanaki 5 na kasuwanci domin samun duk bayanan da ake buƙata da kuma duba ko akwai damar warware ƙorafin a lokacin matakin bincike.
2.2.3. Mataken yanke hukunci
2.2.3.1. DRC za ta yanke hukunci kan ƙorafin (ku lura cewa DRC ba ta ambaci wani lokaci na musamman don sanar da hukuncinta ba).
2.2.3.2. DRC na iya neman ƙarin bayani daga ku ko daga mu, kuma dole ne a ba da bayanin da ake buƙata a cikin kwanaki 7.
2.2.4. Hukunce-hukunce da umarni
2.2.4.1. Hukunce-hukuncen da DRC ta yanke suna ɗaure mana. Hukunce-hukuncen DRC za su ɗaure ku ne kawai idan kun yarda da su.
2.2.4.2. Idan kun yarda da hukuncin DRC, za ku buƙaci karɓar amincewar hukuncin a cikin kwanaki 14. Idan ba ku ba da amsa kan hukuncin DRC a cikin kwanaki 14 ba, za a ɗauki ƙorafin a matsayin wanda an rufe.
2.2.4.3. Dole ne mu ba da sakamakon warware matsalar cikin kwanaki 28 bayan an yanke hukuncin.
2.2.4.4. Idan an yanke hukuncin don amfanin mu, dole ne ku ba mu takardar sakewa (release) cikin kwanaki 7 bayan an yanke hukuncin, kuma za a ɗauki ƙorafin a matsayin wanda an rufe.
Vanuatu Financial Services Commission (VFSC)
2.3. Idan, bayan ƴan ƴoyin 3, ba mu warware ƙorafinku yadda ya gamshe ku ba, za ku iya ƙara kai ƙorafin ga VFSC. Dole ne ƙorafin ya kasance tare da abubuwan da ke biye:
2.3.1. Cikakken suna da hoton shaidar tantancewa na mai ƙorafin;
2.3.2. Tabbacin ciniki, kamar rasit na ajiyar kuɗi don ciniki;
2.3.3. Kwafin takardar bayani (prospectus) na kayan ko cinikin da ake bayarwa;
2.3.4. Cikakken bayanin ƙorafin da ya bayyana tushen ƙorafin;
2.3.5. Tabbatar da buƙatar janyewa; da
2.3.6. Sauran bayanai ko takardu masu dangantaka, kamar imel ko tattaunawa (chats) tsakaninmu da mai ƙorafin.
2.4. Duk takardun da suka shafi VFSC dole ne a fassara su zuwa Turanci inda ya zama dole, kuma a tabbatar da su ta hanyar takardar shaida da ke tabbatar da daidaiton fassarar takardun.
