Wannan takarda wani ɓangare ne na yarjejeniyar da ke tsakaninku da Deriv, kuma ya kamata a karanta ta tare da Sharuɗɗan Amfani na Gaba Ɗaya na abokan ciniki (“Sharuɗɗan Gaba Ɗaya”). Duk wata kalma da aka ayyana wadda ake amfani da ita a waɗannan ƙarin sharuɗɗa za ta ɗauki ma'anar da aka ba ta a Sharuɗɗan Gaba Ɗaya.
1. Gabatarwa
1.1. Waɗannan ƙarin sharuɗɗa suna aiki ne ga dukkan abokan ciniki da ke da asusu tare da Deriv (Mauritius) Ltd.
1.2. Idan akwai wata sabanin ra'ayi ko karkacewa tsakanin waɗannan ƙarin sharuɗɗa da/ko wasu takardu da suka zama ɓangare na Yarjejeniyar, waɗannan ƙarin sharuɗɗa ne za su fi muhimmanci a kan asusunku da Deriv (Mauritius) Ltd.
1.3. Deriv (Mauritius) Ltd na da lasisi a matsayin Investment Dealer (Full Service Dealer, ban da Underwriting) bisa ga sashe na 29 na Securities Act 2005, Mataki na 4 na Securities (Licensing) Rules 2007 da kuma Financial Services (Consolidated Licensing and Fees) Rules 2008. Financial Services Commission, Mauritius ce ke ba da izini da kula da shi.
2. Ƙorafi
2.1. Idan kuna son yin ƙorafi game da Sabis-sabismu, za ku iya tura cikakken bayani game da ƙorafinku zuwa complaints@deriv.com. Za mu tabbatar da samun ƙorafinku ta hanyar imel, mu bincika ƙorafinku, kuma mu yi ƙoƴarin tura muku amsa ta ƙarshe cikin kwanaki goma sha biyar (15) na aiki daga ranar da aka karɓi ƙorafin. Don ƙarin bayani, don Allah ku karanta Manufar Ƙorafe-ƙorafe.
2.2. Financial Commission
2.2.1. Idan ba mu warware ƙorafinku yadda zai gamsar da ku ba, za ku iya ƙara ƙorafinku zuwa ga Financial Commission. A wannan yanayin, ƙorafinku zai bi wannan tsari:
2.2.1.1. Mataki na farko
2.2.1.1.1. Za ku iya ɗora ƙorafi ga Financial Commission ne kawai idan ba ku gamsu da shawararmu ba ko kuma idan ba a yanke shawarar ba a cikin kwanaki 15 na aiki.
2.2.1.1.2. Za ku iya ɗora ƙorafi ga Financial Commission har zuwa kwanaki 45 bayan faruwar lamarin.
2.2.1.1.3. Financial Commission na da kwanaki 5 don tabbatar musu an karɓi ƙorafinku da kuma kwanaki 14 don amsa ƙorafin ta hanyar tsarinta na Internal Dispute Resolution (IDR).
2.2.1.2. Mataki na bincike
2.2.1.2.1. Financial Commission za ta binciki ingancin ƙorafin a cikin kwanaki 5 na aiki.
2.2.1.2.2. Shugaban Dispute Resolution Committee ("DRC") zai tuntuɓe ku da kuma mu a cikin kwanaki 5 na aiki domin samun dukkan bayanan da ake buƙata da kuma ganin ko akwai yiwuwar warware ƙorafin yayin matakin bincike.
2.2.1.2.3. Idan ba a samu wata dama ta sasanta ba, ƴan'ƴan takaddama za ta ci gaba zuwa matakin yanke hukunci wanda DRC za ta tafiyar da shi.
2.2.1.3. Matakin yanke hukunci
2.2.1.3.1. DRC za ta yanke hukunci kan ƴan'ƴan takaddama (ku lura cewa DRC ba ta ambaci wani ƙayyadaddun lokaci na sanar da hukuncinta ba).
2.2.1.3.2. DRC na iya neman ƙarin bayani daga ku ko daga mu, kuma dole ne a bayar da bayanin da ake buƙata a cikin kwanaki 7.
2.2.1.4. Kyautuka da oda-oda
2.2.1.4.1. Hukuncin da DRC ta yanke yana ɗaure mu. Hukuncin DRC yana ɗaure ku ne kawai idan kun yarda da shi.
2.2.1.4.2. Idan kun yarda da hukuncin DRC, za ku buƙaci karɓar shi a cikin kwanaki 14. Idan ba ku mayar da martani kan hukuncin DRC a cikin kwanaki 14 ba, za a ɗauki ƴan'ƴan takaddama a matsayin an rufe ta.
2.2.1.4.3. Dole ne mu bayar da sasantawar cikin kwanaki 28 daga lokacin da aka cimma hukunci.
2.2.1.4.4. Idan an yanke hukunci don amfaninmu, dole ne ku bayar mana da sakin dukiya (release) a cikin kwanaki 7 daga lokacin da aka yanke hukuncin, kuma za a ɗauka an rufe ƙorafin.
2.3. Hukumar Kula da Sabis na Kuɗi, Mauritius
2.3.1. Idan har yanzu ba ku gamsu ba bayan kun kammala duka tsarinmu na ƙorafi na ciki da kuma tsarin sasanta rigima na Financial Commission, za ku iya ɗaga ƙorafinku zuwa Hukumar Kula da Sabis na Kuɗi, Mauritius (“FSC”) a matsayin mataki na ƙarshe.
2.3.2. Don gabatar da ƙorafi ga FSC, dole ne ku shiga dandalin ƙorafi na intanet na FSC a https://complaints.fscmauritius.org/. FSC ta jaddada cewa duk bayanan da aka bayar dole ne su kasance na gaskiya, daidai kuma cikakku. Ba za a yi la'akari da gabatarwar da ke amfani da bayanan tuntuɓa na ƙarya ko na sirri ba. Haka kuma, ba za a karɓi ƙorafofin da aka gabatar ta waya, imel, ta ɓangaren tuntuɓa na shafin FSC, kai-tsaye ko kuma ta wasu hanyoyin sadarwa daban-daban ba.
2.3.3. Dandalin ƙorafi na intanet na FSC yana karɓar ƙorafofin da suka shafi hukumar da ke ƙarƙashin dokoki wadda ke da Global Business Licence daga FSC Mauritius.
2.3.4. Dole ne ƙorafinku ya kasance tare da takaddun da suka dace kuma a gabatar da shi a Turanci ko Faransanci. Tun da ake rubuta kuma a yi nazarin duk ƙorafofin da aka karɓa ta hanyar Portal bisa ga hanyoyin da FSC ta kafa, dole ne ku tabbatar cewa duk bayanan da aka bayar gaskiya ne, daidai, kuma cikakku.
3. Aiwatar da oda
3.1. Wajen bayar da Sabis ɗinmu, muna iya aiwatar da odoji a madadin abokan ciniki ko kuma mu yi hulɗa da abokan cinikinmu bisa asusunmu.
3.2. Idan muka aiwatar da odoji a madadin abokan ciniki, muna hulɗa a matsayin babban jigo (principal) tare da abokin cinikinmu, kuma a lokaci guda, bisa sharuɗɗa iri ɗaya, muna shiga cikin ciniki a matsayin babban jigo tare da wani bangare (yawanci mai bayar da ruwaito, wato liquidity provider). Wannan yana nufin muna sanya kanmu tsakanin mai siya da mai sayarwa ta yadda ba ma samun riba ko asara, sai dai abin da muka riga muka bayyana a baya. Idan muka sanya odar abokin ciniki tare da mai bayar da ruwaito, hakkinmu ne mu tabbatar da samun mafi kyawun aiwatarwa (best execution) ga abokin ciniki a kai a kai, wanda muke cimmawa ta hanyar zaɓi da ci gaba da sa ido kan masu bayar da ruwaito.
3.3. Idan muka yi hulɗa bisa asusunmu, wannan yana nufin mu ma muna hulɗa a matsayin babban jigo tare da abokin cinikinmu, amma ba ma shiga wata ciniki da wani bangare na daban. Domin tantance ko wajibcin mafi kyawun aiwatarwa (best execution) ya shafi wannan yanayin, muna la'akari da waɗannan abubuwa:
3.3.1. Ko Deriv ne ya fara ciniki tare da abokin ciniki (wanda a wannan yanayin, akwai yiwuwar abokin ciniki ya dogara ga Deriv wajen kiyaye muradunsu), ko kuwa abokin ciniki ne ya fara tuntuɓar Deriv (wanda a wannan yanayin, ƙarancin yiwuwar irin wannan dogaro zai kasance);
3.3.2. Tambayoyi game da al'adun kasuwa da ko ya dace abokan ciniki su dogara ga Deriv;
3.3.3. Bayyanannar yanayin kasuwa: akwai yiwuwar abokan ciniki su dogara ga Deriv game da farashi a kasuwannin da abokan ciniki ba su da sauƙin samun farashi; da
3.3.4. Bayanin da Deriv ya bayar game da sabis ɗinmu da sharuɗɗan yarjejeniya tsakanin Deriv da abokin ciniki.
4. Buƙatun rahoto ga hukumomin tsari
4.1. A matsayin wani ɓangare na wajibcin ƙa'ida na Deriv (Mauritius) Ltd, za mu aika muku da takardar bayanin asusu (statement of account) a kowane wata, wanda ke taƙaita duk cinikin da aka aiwatar a cikin asusun Mauritius MT5 ɗinku. Ta hanyar riƙe asusu tare da mu, kun amince da karɓar waɗannan takardun bayani na wata-wata ta imel a adireshin imel ɗin da aka yi rajista a bayanin martabar asusunku.
