An girmama Deriv da kyautar “Best Customer Service” a bikin Global Forex Awards
- Falsafar Deriv ta ba wa abokan ciniki fifiko ta samar mata da kyautar “Best Customer Service” a bikin Global Forex Awards, wanda ya zo daidai da shekararta ta 25 na ƴantar da masu ciniki.
- 2024 ita ce shekarar nasarori ga Deriv, wadda a farkon shekarar ta samu kyautar “Most Trusted Broker”, “Best Trading Experience” (LATAM) 2024, da kuma “Best Latam Region Broker”.
Limassol, Cyprus, 13 ga Satumba - Deriv, kamfanin ciniki ta kan layi da aka san shi a duniya, mai gogewar shekaru 25 na amana, kirkire-kirkire, da bayar da hidima, ya samu karbuwa saboda kwarewarsa wajen tallafawa abokan ciniki ta hanyar samun kyautar “Best Customer Service” a shahararren bikin Global Forex Awards.
Kyautar “Best Customer Service”, wadda ta zo daidai da bikin cika shekaru 25 na Deriv, tana nuna himmar kamfanin wajen tabbatar wa abokan ciniki samun kwarewar ciniki mai sauki da inganci, lamarin da ya kara nuna sadaukarwarsu wajen samar da yanayin ciniki mafi kyau.
Nasarar kamfanin a cikin shekaru 25 da suka gabata ta ginu kan tushe na baiwa abokan ciniki fifiko. Deriv tana bayar da kayayyakin ilimi na musamman, sharuddan ciniki masu gasa, dandamali masu saukin amfani, da kayayyaki na kirkire-kirkire. Ta kuma dinga zuba jari a kan samar da inganci wajen tallafawa abokan ciniki ta hanyar Knowledgebase, Help Center, Live Chat, da hidimar WhatsApp don tabbatar da abokan ciniki sun samu taimako a kan lokaci da kuma yadda ya kamata.
Rakshit Choudhary, co-CEO na Deriv, ya ce: “Abokan cinikinmu su ne tushen duk abin da muke yi. Wannan karbuwa na nuna kokarin da bai dagule ba na kungiyar tallafawa abokan cinikinmu, wadda kullum take wuce fatan abokan cinikinmu. Yayin da muke murnar shekaru 25 na Deriv, muna sake nanata sadaukarwarmu wajen bayar da hidima mafi kyau ga abokan ciniki da ƴantar da masu ciniki a fadin duniya.”
“Wannan karbuwa mai daraja tana tabbatar da sadaukarwarmu ga kirkire-kirkire kuma tana karfafa amanar da abokan cinikinmu suka ba mu. Tana karfafa mu mu ci gaba da fadada iyaka, da kafa sabbin ma'auni a masana'antar, da ba wa gamsuwar abokan ciniki fifiko a cikin duk abin da muke yi”, in ji Jeyavarthini Vairakanan, mataimakiyar shugaba a bangaren Customer Experience.
Falsafar tallafawa abokan ciniki ta Deriv ta ginu kan gaskiya, saurin amsa, da kwarewa. Kamfanin ya fahimci cewa ciniki na iya zama mai sarkakiya kuma yana kokarin tabbatar da tafiya mai sauki ga abokan cinikinsa gwargwadon iko. Ko dai ana amsa tambaya mai sauki ko kuma gyara wata matsala mai sarkakiya, kungiyar tallafawa abokan ciniki ta Deriv tana shirye kullum don taimakawa, kuma ta zuba jari wajen samar da kayayyakin ilimi da ebooks ga masu ciniki a kowanne mataki.
