Gwaro iri rinoumba chikamu chechibvumirano pakati penyu neDeriv uye rinofanira kuverengwa pamwe neMitemo Yakazara Yekushandisa yevatengi (“Mitemo Yakazara”). Chero mazwi akatsanangurwa anoshandiswa mumitemo yetsanangudzo iyi anofanira kunge aine zvinoreva zvakapihwa mune Mitemo Yakazara.
1. Sumo
1.1. Mitemo iyi inowedzera inoshanda kuvatengi vose vane akaundi neDeriv (V) Ltd.
1.2. Kana paine kusawirirana kana kusiyana pakati pemitemo iyi inowedzera uye/kana mamwe magwaro ari chikamu cheChibvumirano, mitemo iyi inowedzera inozotonga maererano neakaundi yenyu neDeriv (V) Ltd.
1.3. Deriv (V) Ltd rine rezinesi pasi peFinancial Dealers Licensing Act kuti riite bhizinesi rekutengeserana kwemasecurities akaita semaderivative products, uye rinotenderwa uye rinodzorwa neVanuatu Financial Services Commission (“VFSC”).
1.4. Kuti muwane ruzivo rwakadzama nezve zvigadzirwa zvatinopa, tarisai prospectus.
2. Zvichemo
2.1. Kana muchida kunyunyuta nezvemasevhisi edu, munogona kutitumira ruzivo rwunobatanidzwa nechinyunyuto chenyu pa complaints@deriv.com. Tichakubvumai neemail kuti tagashira chinyunyuto chenyu, tichanzvera chinyunyuto chenyu, uye tinotarisira kukutumirai mhinduro yekupedzisira mukati memazuva ekushanda gumi nemashanu (15) kubvira zuva rakagashirwa chinyunyuto. Kuti muwane rumwe ruzivo, verengai peji yedu yeComplaints Policy.
Komisheni yezvemari
2.2. Kana tisina kugadzirisa chinyunyuto chenyu nenzira inokugutsai, munogona kuendesa chinyunyuto chenyu kuFinancial Commission. Mune mamiriro iwayo, chinyunyuto chenyu chichafamba nenzira inotevera:
2.2.1. Danho rekutanga
2.2.1.1. Muchakwanisa kunyunyuta kuFinancial Commission chete kana musina kugutsikana nesarudzo yedu kana kuti sarudzo isina kuitwa mukati memazuva ekushanda 15.
2.2.1.2. Munogona kunyunyuta kuFinancial Commission kusvika mazuva 45 mushure mechiitiko chacho.
2.2.1.3. Financial Commission ine mazuva 5 ekubvuma kuti chinyunyuto chenyu chagashirwa uye mazuva 14 ekupindura chinyunyuto kuburikidza nenzira yayo yeInternal Dispute Resolution (IDR).
2.2.2. Chikamu chekuongorora
2.2.2.1. Financial Commission ichaongorora kana chichemo chiri chechokwadi mukati memazuva 5 ebhizinesi.
2.2.2.2. Mukuru weDispute Resolution Committee (“DRC”) achabata nemi uyewo nesu mukati memazuva mashanu ebhizinesi kuti awane ruzivo rwese runodiwa uye kuona kana paine mukana wekugadzirisa chichemo mukati mechikamu chekuongorora.
2.2.3. Chikamu chekusarudza
2.2.3.1. DRC ichaita sarudzo pamusoro pechichemo (ngazvizivikanwe kuti DRC haitauri nguva yekuzivisa sarudzo yayo).
2.2.3.2. DRC inogona kukumbira ruzivo rwekuwedzera kubva kwamuri kana kwatiri, uye vanofanira kupa ruzivo rwacho mukati memazuva 7.
2.2.4. Mibairo nemirairo
2.2.4.1. Sarudzo dzinoitwa neDRC dzinosunga kwatiri. Sarudzo dzeDRC dzinosunga kwamuri chete kana mukadzibvuma.
2.2.4.2. Kana mukabvuma sarudzo yeDRC, munofanira kuibvuma mukati memazuva 14. Kana musina kupindura pamusoro pesarudzo yeDRC mukati memazuva 14, chichemo chinonzi chapera.
2.2.4.3. Tinofanira kupa mubhadharo mukati memazuva 28 kubva pazuva sarudzo yasvikwa.
2.2.4.4. Kana sarudzo ikaitwa ichitifarira, munofanira kutipa gwaro rekusununguka (release) mukati memazuva 7 kubva pazuva sarudzo yakaitwa, uye chichemo chichanzi chapera.
Vanuatu Financial Services Commission (VFSC)
2.3. Kana, mushure mekuedza ka3, tisina kugadzirisa chichemo chenyu zvinokugutsai, munogona kuendesa chichemo chenyu kuVFSC. Chichemo chinofanira kuperekedzwa nezvinotevera:
2.3.1. Zita rizere uye mufananidzo webumbiro reanochema;
2.3.2. Chisimbiso chekudyara mari, senge risiti yemari yakaiswa yekudyara;
2.3.3. Kopi yeprospectus yechigadzirwa kana kudyara mari kunopiwa;
2.3.4. Chiziviso chizere chechichemo chinotsanangura chikonzero chechichemo;
2.3.5. Kusimbiswa kwechikumbiro chekubvisa mari; uye
2.3.6. Rumwe ruzivo kana magwaro anokodzera, senge ma-imeiri kana kutaurirana pakati pedu neanochema.
2.4. Magwaro ese anokodzera kuVFSC anofanira kushandurirwa muChirungu apo zvinodikanwa uye akasimbiswa achisimbisa shanduro yakarurama yemagwaro acho.
