Gwaro iri rinoumba chikamu chechibvumirano pakati penyu neDeriv uye rinofanira kuverengwa pamwe neMitemo Yakazara Yekushandisa yevatengi (“Mitemo Yakazara”). Chero mazwi akatsanangurwa anoshandiswa mumitemo yetsanangudzo iyi anofanira kunge aine zvinoreva zvakapihwa mune Mitemo Yakazara.
1. Sumo
1.1. Mitemo iyi inowedzera inoshanda kune vose vatengi vane akaundi naDeriv (Mauritius) Ltd.
1.2. Kana paine zvisingaenderane kana kusiyana pakati pemitemo iyi inowedzera uye/kana mamwe magwaro ari chikamu cheChibvumirano, mitemo iyi inowedzera ndiyo ichashandiswa maererano neakaundi yenyu naDeriv (Mauritius) Ltd.
1.3. Deriv (Mauritius) Ltd ine rezinesi seInvestment Dealer (Full Service Dealer, isingasanganisiri Underwriting) maererano nechikamu 29 cheSecurities Act 2005, Mutemo 4 weSecurities (Licensing) Rules 2007 uye Financial Services (Consolidated Licensing and Fees) Rules 2008. Inotenderwa uye inotongwa neFinancial Services Commission, Mauritius.
2. Zvichemo
2.1. Kana muchida kupa chirevo nezvemabasa edu, munogona kutumira ruzivo rwunoenderana nechirevo chenyu kwatiri pacomplaints@deriv.com. Tichasimbisa kugamuchirwa kwechirevo chenyu neemail, tigotsvakurudza chirevo chenyu, uye tinotarisira kukutumirai mhinduro yekupedzisira mukati memazuva gumi nemashanu (15) ebhizinesi kubva pazuva rinogamuchirwa chirevo. Kuti muwane rumwe ruzivo, verengai Mutemo Wedu Wekubata Zvirevo.
2.2. Financial Commission
2.2.1. Kana tisina kugadzirisa chichemo chenyu sezvamunoda, munogona kuchikwidza kuenda kuFinancial Commission. Mune mamiriro iwayo, chichemo chenyu chichapfuura nenzira inotevera:
2.2.1.1. Nhanho yekutanga
2.2.1.1.1. Muchakwanisa kuendesa chichemo kuFinancial Commission kana musiri kugutsikana nesarudzo yedu, kana kuti sarudzo isina kuitwa mukati memazuva 15 ebhizimisi.
2.2.1.1.2. Munogona kuendesa chichemo kuFinancial Commission kusvika mazuva 45 chiitiko chaitika.
2.2.1.1.3. Financial Commission ine mazuva 5 ekubvuma kuti vagashira chichemo chenyu uye mazuva 14 ekupindura chichemo kuburikidza nenzira yavo yeInternal Dispute Resolution (IDR).
2.2.1.2. Nhanho yekuongorora
2.2.1.2.1. Financial Commission ichaongorora kana chichemo chakakodzera mukati memazuva 5 ebhizimisi.
2.2.1.2.2. Mukuru weDispute Resolution Committee ("DRC") achabata nemi nesu mukati memazuva 5 ebhizimisi kuti awane ruzivo rwese runodiwa uye aone kana paine mukana wekugadzirisa chichemo mukati menhanho yekuongorora.
2.2.1.2.3. Kana musina kuwana mukana wekugadzirisa nyaya, chichemo chichapfuurira kuchikamu chekutema mutongo chinobatwa neDRC.
2.2.1.3. Chikamu chekutema mutongo
2.2.1.3.1. DRC ichaita sarudzo panyaya yenyu (ndapota cherechedzai kuti DRC haitauri nguva yachichazivisa sarudzo yayo).
2.2.1.3.2. DRC inogona kukumbira ruzivo rwekuwedzera kubva kwamuri kana kwatiri, uye anokumbirwa anofanira kupa ruzivo rwakakumbirwa mukati memazuva manomwe.
2.2.1.4. Mibairo nemaodha
2.2.1.4.1. Sarudzo dzinoitwa neDRC dzinosungirwa kwatiri. Sarudzo dzeDRC dzinosungirwa kwamuri chete kana mabvuma.
2.2.1.4.2. Kana mabvumirana nesarudzo yeDRC, munofanira kuibvuma mukati memazuva 14. Kana mukasapindura pamusoro pesarudzo yeDRC mukati memazuva 14, chichemo chinonzi chapera.
2.2.1.4.3. Tinofanira kupa mhedzisiro yekugadzirisa nyaya mukati memazuva 28 kubva pazuva rasarudzo yacho yakasvikwa.
2.2.1.4.4. Kana sarudzo ikaitwa ichititsigira, munofanira kutipa rusununguko (release) mukati memazuva manomwe kubva pazuva rasarudzo yakaitwa, uye nyaya yacho ichanzi yapera.
2.3. Financial Services Commission, Mauritius
2.3.1. Kana musati mafara mushure mekupedza zvose nhevedzano yedu yemukati yekugadzirisa nyaya uye nzira yeFinancial Commission yekugadzirisa nharo, munogona kuendesa nyaya yenyu kuFinancial Services Commission, Mauritius (“FSC”) senzira yekupedzisira.
2.3.2. Kuti mutumire nyaya kuFSC, munofanira kupinda papurogiramu yeFSC yepaIndaneti yekutumira nyaya pa https://complaints.fscmauritius.org/. Munofanira kuendesa ruzivo rwechokwadi, rwakarurama uye rwakakwana. Kutumira kuchishandisa ruzivo rwekutaurirana rwenhema kana rusina zita harwugamuchirwi. Pamusoro pezvo, nyaya dzinotumirwa nefoni, email, kuburikidza nechikamu chekubata vanhu pawebhusaiti yeFSC, pachena kana kuburikidza nedzimwe nzira dzekutaurirana hadzizogamuchirwi.
2.3.3. Purogiramu yeFSC yepaIndaneti yekutumira nyaya inogamuchira nyaya dzine chekuita nechikwata chakanzi chinotarisirwa chine Global Business Licence inobva kuFSC Mauritius.
2.3.4. Chichemo chenyu chinofanira kutsigirwa nezvinyorwa zvinokodzera uye chinofanira kutumirwa muChirungu kana muFrench. Sezvo zvichemo zvose zvinogamuchirwa kuburikidza nePortal zvichinyorwa nekuongororwa zvichienderana nemitowo yakagadzirwa neFSC, munofanira kuona kuti ruzivo rwose rwamunopa ndirwo chaizvo, rwechokwadi, uye rwakakwana.
3. Kuitiswa kwemaOrder
3.1. Mukupa maSevhisi edu, tinogona kuita maodha panzvimbo yevatengi kana kuti tinogona kubata nevatengi vedu tega-tega (own account).
3.2. Kana tikaita maodha panzvimbo yevatengi, tinobata semuridzi (principal) nemutengi wedu, uye panguva imwecheteyo, nemamiriro mamwechete, tinopinda mukutengeserana semuridzi nemumwe anotengeserana nesu (kazhinji muparidzi wemari - liquidity provider). Izvi zvinoreva kuti tinozviisa pakati pemutengesi nemutengi nenzira inoita kuti tisawane purofiti kana kurasikirwa, kunze kwezvatinenge taziviswa kare. Kana tikaisa odha yemutengi kumuparidzi wemari, inoramba iri basa redu kuwana mashandiro akanakisisa ekutengeserana kumutengi nguva dzose, izvo zvatinoita nekusarudza uye kuramba tichiongorora vaparidzi vemari.
3.3. Kana tikabata tega-tega, izvi zvinoreva kuti tinobatawo semuridzi (principal) nemutengi wedu, asi hatipindi mukutengeserana kumwe nemumwe anotengeserana nesu. Kuti tione kana basa rekuwana mashandiro akanakisisa ekutengeserana richishanda pamamiriro aya, tinotarisa zvinhu zvinotevera:
3.3.1. Kana Deriv ndiyo inotanga kutengeserana nemutengi (izvo zvinoreva kuti zvinowanzoitika kuti mutengi ari kuvimba naDeriv kuti adzivirire zvido zvake), kana kuti mutengi ndiye anotanga kuswedera kuna Deriv (izvo zvinoreva kuti hazvina kuwanda kuti kuvimba uku kuripo);
3.3.2. Mibvunzo yemashandiro emusika uye kana zvakachenjedzerwa kuti vatengi vavimbe naDeriv;
3.3.3. Kujeka kwemusika: vatengi vanowanzovimba naDeriv maererano nemitengo mumisika umo vatengi vasingakwanisi kuwana mitengo nyore nyore; uye
3.3.4. Ruzivo rwunopiwa naDeriv nezvemasevhisi edu uye mitemo yechibvumirano pakati paDeriv nemutengi.
4. Zvinodiwa pakupa mishumo kuvatongi
4.1. Sechikamu chemitemo inotarisirwa yaDeriv (Mauritius) Ltd, tichakutumirai tsamba yeakaundi (statement of account) mwedzi nemwedzi, inoratidza pamwechete kutengeserana kwese kwakaitwa mukati meakaundi yenyu yeMauritius MT5. Nekuchengeta akaundi nesu, munobvuma kugamuchira tsamba idzi dzemwedzi nemwedzi kuburikidza neemail pakero yeemail yakanyoreswa pane profaili yeakaundi yenyu.
