Gwaro iri rinoumba chikamu chechibvumirano pakati penyu neDeriv uye rinofanira kuverengwa pamwe neMitemo Yakazara Yekushandisa yevatengi (“Mitemo Yakazara”). Chero mazwi akatsanangurwa anoshandiswa mumitemo yetsanangudzo iyi anofanira kunge aine zvinoreva zvakapihwa mune Mitemo Yakazara.
1. Sumo
1.1. Mitemo iyi yekuwedzera inoshanda kune vose vatengi vane akaundi naDeriv (BVI) Ltd.
1.2. Kana paine kusaenderana kana kusiyana pakati pemitemo iyi yekuwedzera uye/kana mamwe magwaro ari chikamu cheChibvumirano, mitemo iyi yekuwedzera ndiyo inotonga maererano neakaundi yenyu naDeriv (BVI) Ltd.
1.3. Deriv (BVI) Ltd. ine rezinesi pasi peSecurities and Investment Business Act kuita mabasa ekudyara mari, uye inotenderwa uye inotongwa neBritish Virgin Islands Financial Services Commission (“BVIFSC”).
2. Kuchengetedzwa kwemari yenyu
2.1. Tinogona kushandisa mari yenyu kuzadzisa zvatinosungirwa pakudyara margining, kugadzirisa, kana kupedza kutengeserana kwenyu kwemaderivative.
2.2. Tinochengeta mari yenyu mumaakaundi ebhanga akasiyana nemaakaundi edu ekushandisa. Kana pakaitika kutadza kuripa zvikwereti, tine zvirongwa zvemari dzekukwereta pakati pedu nekambani yedu huru, izvo zvichagara zvichifukidza, pasi penhanho, chero zvikwereti zvinenge zvichifanirwa kuripwa kuvatengi.
3. Kuitiswa kwemaOrder
3.1. Maererano nemimwe mitemo yerezinesi redu, tichava mutengeserani wemotsi yenyu. Tichashanda semumiririri wenyu patinoita zvamunotuma, kana kushanda semuridzi, apo tichava nzvimbo yenyu imwe chete yekutengeserana yemabasa ose.
3.2. Kana order yaiswa yekutenga kana kutengesa chinhu paakaundi yenyu yeDeriv MT5, order yenyu inogona kupfuudzwa kune mupi wemari anopa mabasa kwatiri.
4. Mibvunzo yakajairika
4.1. Kana mune mubvunzo pamusoro peakaundi yenyu yekutengeserana neDeriv (BVI) Ltd., munogona kutibata kuburikidza neHelp centre kana nekutaura nemumiriri kuburikidza nelive chat.
4.2. Tinoshingairira kugadzirisa mubvunzo wenyu nenguva pfupi sezvinobvira uye tinoonga kushivirira kwenyu kutipa nguva yekugadzirisa nyaya iyi.
4.3. Kana tisingakwanisi kugadzirisa mubvunzo wenyu kana kuti munonzwa kuti mhinduro yedu haina kugutsa, munogona kutumira mhan'ara yepamutemo kwatiri, muchitevedzera maitiro akatsanangurwa muchikamu che“Mhan'ara” pazasi.
5. Mhan'ara
5.1. Kana muchida kuisa mhan'ara nezveMabasa edu, munogona kutitumira ruzivo rwunoenderana nemhan'ara yenyu pacomplaints@deriv.com. Tichaongorora mubvunzo wenyu uye tichakutumirai mhinduro yekupedzisira mukati memazuva 15 ebasa kubva pazuva rinenge raswedera mhan'ara.
5.2. Kana mhan'ara yenyu iri yezvinhu zvakakosha (onai pazasi) uye tisina kugadzirisa mhan'ara yenyu zvinokugutsai mukati memwedzi mitatu kubva pazuva rinenge raswedera mhan'ara yenyu, munogona kuisa mhan'ara yenyu kuBVIFSC.
5.3. Maererano neChikamu 69B(1) cheRegulatory Code, mhan'ara inoonekwa seyezvinhu zvakakosha kana ichiti pane chimwe chezvinotevera, kana zvose:
5.3.1. Kutyora mutemo wekutonga;
5.3.2. Kusatendeseka, kushanda zvisina kunaka, kana kuita zvisina kunaka kubva kune anenge aine rezinesi kana mumwe wevatungamiriri vacho, vashandi, kana vamiriri;
5.3.3. Kudzokororwa kana kuonekazve kwenyaya yakanga yambochemwa pamusoro payo kare (zvisinei kuti yakakosha here kana kuti kwete); kana kuti
5.3.4. Kuti munhu akachema akarasikirwa, kana angazorasikirwa, nemari zvinokosha zvichienderana nemamiriro ake emari.
