Amy is Deriv’s AI-powered chat assistant. It can answer general customer support questions, provide information about Deriv products and accounts, and help you navigate Deriv’s services.

Amy is a fully automated system, not a human support representative. It cannot:

• Provide financial, investment, tax, or legal advice.
• Place a transaction or order on your behalf.
• Modify or cancel a transaction or order.

Important: When you interact with Amy, you are interacting with a fully automated AI-powered system, not a human. To speak with a member of the Deriv team, type ‘live agent’ in the chat at any time.

When you use Amy, Deriv processes certain information to respond to your query and operate the service. This information should be read together with Deriv’s General Terms of Use and Privacy Policy.

The Privacy Policy also explains Deriv’s approach to international data transfers, third-party processors, data retention, and your data-protection rights.

For questions about this information or how Amy processes your data, contact Deriv’s Data Protection Officer.

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