To verify your account, we check two things: your identity and your address. See which documents we accept, what they must show, and how to avoid a rejection.
You’ll need your ID and a camera for your selfie. Here’s how it works.
Most of our clients use it.
Front and backIssued by any country.
Photo pageIssued in the UAE.
Front and backMake sure the code lines are visible. These are the 3 lines of letters and numbers on the back of your Emirates ID, or the 2 lines at the bottom of your passport photo page.
They must match your profile exactly.
It must be clear and easy to read.
The full number must be visible.
Your ID must not be expired when you upload it.
Your face must be clear and not covered.
We recommend your Emirates ID, as most of our clients use it. A valid passport or UAE driving licence also works.
Yes, for an Emirates ID or driving licence. For a passport, upload the photo page with the 2 code lines at the bottom.
Yes, a selfie is part of verification. Follow the steps on your screen and move your head slowly into the circle. Make sure your face is well lit. Don’t wear a hat, glasses, or a mask.
Allow camera access in your browser or app settings and try again. If it still won’t open, try another device. If that doesn’t work, message us in live chat.
Your ID must not have expired when you upload it, so use a passport that’s still valid instead. If you don’t have another valid ID, message us in live chat and we’ll help.
They must match exactly. Update your details in Personal details before you upload. If you can’t edit them, message us in live chat and we’ll help.
No. Upload a colour photo of your original ID. We don’t accept photocopies or black and white copies.
JPG, PNG, HEIC, WEBP, or PDF, up to 50 MB.
Check that your file is JPG, PNG, HEIC, WEBP, or PDF and under 50 MB. Then try again or use another browser or device. If it still fails, message us in live chat and tell us what the error message says.
Usually a few minutes if your documents meet the requirements. Some cases need extra review. Check your Profile for updates. We’ll email you if we need anything else.
Your details may already be linked to another Deriv account. Message us in live chat and we’ll help you continue.
Message us in live chat and we’ll check how you can continue.
We’ll usually email you the reason. Fix the issue and upload again:
If the email doesn’t say what to change, or the same fix doesn’t work, message us in live chat.
Have your ID with you, and find a well-lit spot for your selfie.
Verify my identityNeed help? Message us in live chat.You’ll need a recent document with your name and home address on it. Here’s how it works.
A bank, credit card, or mortgage statement. Stamped statements from your bank branch work too.
Last 3 monthsAn electricity, water, or gas bill from a provider such as DEWA, ADDC, SEWA, or FEWA.
Last 3 monthsAn Ejari, Tawtheeq, tenancy contract, or title deed. Rent bills from a rental agency work too.
No 3-month limitA letter from the government or an official public authority, such as a pension, benefits, or housing letter.
Last 3 monthsIt must match your profile.
It must be your current address and match your profile. A PO Box on its own isn’t enough.
It must be from the last 3 months. This doesn’t apply to current tenancy contracts or valid title deeds.
It must be from the last 3 months. This doesn’t apply to a current tenancy contract or a valid title deed.
No. Your Emirates ID doesn’t show your home address, so it can’t be used to confirm your address.
No. Use a bank statement, a utility bill, or a government letter from the last 3 months instead.
Yes, if it’s in your name, signed by you and your landlord, and hasn’t ended yet.
Your document must be in your own name. A bank statement sent to your home address is often the easiest option. If you don’t have a document in your own name, message us in live chat and we’ll help.
Your document needs your full home address, such as your street, building, and apartment number. Ask your bank for a statement that shows your home address, or use another document from the list.
Update your address in Personal details first. Then upload a document that shows your new address.
Yes. Download the official statement from your online banking and upload it unchanged. We don’t accept screenshots of banking apps or transfer receipts.
Upload a copy that opens without a password. If you can’t remove it, ask your bank for a copy without one. Never share your password in chat.
JPG, PNG, HEIC, WEBP, or PDF, up to 50 MB.
You can use any accepted document that’s in your own name and shows the full address where you live. If the bills for your accommodation aren’t in your name, a bank statement is often the easiest option. If you don’t have one, message us in live chat and we’ll help.
Message us in live chat and tell us why. For example, your bills may be in someone else’s name, or you can’t get a recent copy. We’ll look at your options and let you know the next step.
Usually a few minutes if your document meets the requirements. Some cases need extra review. Check your Profile for updates. We’ll email you if we need anything else.
Message us in live chat and we’ll check how you can continue.
We’ll usually email you the reason. Fix the issue and upload again:
If the email doesn’t say what to change, or the same fix doesn’t work, message us in live chat.
Have a recent statement, bill, or tenancy contract in your name ready to upload.
Confirm my addressNeed help? Message us in live chat.