ⴰⵙⵏⵓⵏⵖ ⴰⴷ ⵉⴳⴰ ⴰⵥⴰⵡⵉⵢ ⵏ ⵓⵎⵢⴰⵡⴰⵙ ⴳⵔ-ⴰⵡⵏ ⴷ Deriv, ⵉⵇⵇⴰⵏ ⴰⴷ ⵉⵜⵜⵓⵖⵔⴰ ⴷ General Terms of Use ⵉ ⵉⵎⵙⵖⴰⵏⵏ ("General Terms"). ⵎⴰⵕⵕⴰ ⵜⵉⵡⵜⵉⵍⵉⵏ ⵉⵜⵜⵓⵙⵎⵔⵙⵏ ⴳ ⵜⵡⵜⵉⵍⵉⵏ ⵜⵉⵎⵔⵏⵓⵜⵉⵏ ⴰⴷ ⵔⴰⴷ ⵙⵙⵏⵜ ⴰⵏⵎⴰⵍⴰ ⵉⵜⵜⵓⴼⴽⴰⵏ ⴳ General Terms.
1. ⵜⴰⵣⵡⵓⵔⵉ
1.1. ⵉⵏⴳⴳⴰⵍⵏ ⴰⴷ ⵉⵎⴰⵢⵏⵓⵏ ⵜⵜⵓⵙⴽⴰⵔⵏ ⵉ ⴽⵓⵍⵍⵓ ⵉⵎⴰⵙⵍⵏ ⵉ ⵙⵄⵉⵏ ⴰⵎⵢⴰⵏ ⴷⴰⵔ Deriv (V) Ltd.
1.2. ⵎⴰ ⵍⵍⴰⵏ ⵉⵎⴳⴳⵉⵢⵏ ⵏⵖ ⴰⵥⴹⴰⵕ ⴳⵔ ⵉⵏⴳⴳⴰⵍⵏ ⴰⴷ ⵉⵎⴰⵢⵏⵓⵏ ⴷ/ⵏⵖ ⴽⵔⴰ ⵏ ⵉⵎⴰⵙⴽⴰⵏⵏ ⵏⵉⴹⵏ ⵉⵜⵜⵓⵙⴽⴰⵔⵏ ⴳ ⵓⵏⴳⴳⴰⵍ, ⵉⵏⴳⴳⴰⵍⵏ ⴰⴷ ⵉⵎⴰⵢⵏⵓⵏ ⴰⴷ ⵉⵍⵉⵏ ⴰⵎⵇⵇⵓⵔⴰⵏ ⴳ ⵓⵎⵢⴰⵏ ⵏⵏⵓⵏ ⴷⴰⵔ Deriv (V) Ltd.
1.3. Deriv (V) Ltd ⵉⵙⵄⴰ ⵜⵙⵔⵉⴼⵜ ⴷⴷⴰⵡ Financial Dealers Licensing Act ⴰⴷ ⵉⵙⵙⴽⵔ ⵜⵡⵓⵔⵉ ⵏ ⵓⵙⴽⵏ ⵏ ⵉⵙⵉⵏⴷⴰⴷⵏ ⴰⵎⵎ ⵉⴼⴰⵔⵉⵙⵏ ⵉⵜⵜⵓⵙⵙⵓⴼⵖⵏ, ⴷ ⵉⵜⵜⵓⵙⵎⴰⴳⵍ ⵙⴳ Vanuatu Financial Services Commission (“VFSC”).
1.4. ⵉ ⵓⵙⵙⵏ ⵓⴳⴳⴰⵔ ⵖⴼ ⵉⴼⴰⵔⵉⵙⵏ ⵉⵜⵜⵓⴼⴽⴰⵏ, ⵔⵣⵓⵜ ⵖⵔ prospectus.
2. ⵉⴳⴳⵓⵔⵏ
2.1. ⵎⴰ ⵜⵔⵉⵎ ⴰⴷ ⵜⵙⵉⵡⵍⵎ ⵖⴼ ⵉⵎⴰⵢⵏⴰⵜⵏ ⵏⵏⵖ, ⵜⵣⵎⵔⵎ ⴰⴷ ⴰⵡⵉⵏ ⵉⴼⴼⴰⵔⵏ ⵢⵍⴽⵎⵏ ⵉⵙⵎⵀⵍ ⵏⵏⵓⵏ ⵖⵔⵏⵖ ⵖⴼ complaints@deriv.com. ⴰⴷ ⵏⵙⵙⵏ ⴰⵡⵓⵔ ⴰⵔ ⵏⵙⵙⵏ ⵉⵙⵎⵀⵍ ⵏⵏⵓⵏ ⵙ email, ⴰⴷ ⵏⵙⵙⵉⵔⵎ ⵉⵙⵎⵀⵍ ⵏⵏⵓⵏ, ⴷ ⴰⴷ ⵏⵔⵎ ⴰⴷ ⵏⴰⵡⵙ ⴰⵡⴰⵔⵉ ⴰⵏⴳⴳⴰⵔⵓ ⴳ ⴳⵉ ⵎⵔⴰⵡⵜ ⴷ ⵙⵎⵎⵓⵙ (15) ⵓⵙⵙⴰⵏ ⵉⵏⵔⵔⴰⵢⵏ ⵙⴳ ⵡⴰⵙⵙ ⵉⵙⵉⵏ ⵉⵙⵎⵀⵍ. ⵉ ⵓⴳⴳⴰⵔ ⵏ ⵉⵙⴼⴽⴰ, ⵖⵔⴰⵜ ⴰⵙⴱⵜⵔ ⵏ ⵜⵙⵔⵜⵉⵜ ⵏⵏⵖ ⵏ ⵉⵙⵎⵀⵍⵏ.
ⵍⵄⵎⵓⵍⴰ ⵜⴰⴷⵔⵉⵎⴰⵏⵜ
2.2. ⵎⴰ ⵓⵔ ⵏⴼⵔⵓ ⵉⵙⵎⵀⵍ ⵏⵏⵓⵏ ⵙ ⵜⵏⵏⵓⵄⵔⴰⵜ ⵏⵏⵓⵏ, ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⵙⵙⴰⵖⵍⵎ ⵉⵙⵎⵀⵍ ⵏⵏⵓⵏ ⵖⵔ Financial Commission. ⴳ ⵓⵎⴰⵖ ⴰⴷ, ⵉⵙⵎⵀⵍ ⵏⵏⵓⵏ ⴰⴷ ⵉⵣⵣⵉⴳⵣ ⴳ ⵓⵙⵏⵎⵉⵍⵉ ⴰⴷ ⵉⵟⵟⴼⵏ:
2.2.1. ⴰⴷⵓⴳ ⴰⵎⵣⵡⴰⵔⵓ
2.2.1.1. ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⵙⵙⴽⵔⵎ ⵉⵙⵎⵀⵍ ⴷⴰⵔ Financial Commission ⵖⵉⵔ ⵎⴰ ⵓⵔ ⵜⵄⴷⴰⵎ ⴳ ⵓⵙⵖⵉⵡⵙ ⵏⵏⵖ ⵏⵖ ⵎⴰ ⵓⵔ ⵉⵜⵜⵓⵙⴽⵔ ⵓⵙⵖⵉⵡⵙ ⴳ ⴳⵉ ⵎⵔⴰⵡⵜ ⴷ ⵙⵎⵎⵓⵙ (15) ⵏ ⵡⵓⵙⵙⴰⵏ ⵉⵏⵔⵔⴰⵢⵏ.
2.2.1.2. ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⵙⵙⴽⵔⵎ ⵉⵙⵎⵀⵍ ⴷⴰⵔ Financial Commission ⴰⵔ ⴳⵉ 45 ⵏ ⵡⵓⵙⵙⴰⵏ ⵎⴱⵄⴷ ⵓⵢⵙⵙⴽ.
2.2.1.3. Financial Commission ⵉⵙⵄⴰ 5 ⵏ ⵡⵓⵙⵙⴰⵏ ⴰⴷ ⵉⵙⵙⵏ ⴰⵡⵓⵔ ⴰⵔ ⵉⵙⵙⵏ ⵉⵙⵎⵀⵍ ⵏⵏⵓⵏ, ⴷ 14 ⵏ ⵡⵓⵙⵙⴰⵏ ⴰⴷ ⵉⵔⴰⵔ ⵖⴼ ⵉⵙⵎⵀⵍ ⵙⴳ ⵓⵙⴳⵓⵎ ⵏⵏⵙ ⵏ Internal Dispute Resolution (IDR).
2.2.2. ⵜⴰⵙⵓⵔⵉⴼⵜ ⵏ ⵓⵙⵏⵇⴰⴷ
2.2.2.1. Lⴰⵊⵏⴰ ⵏ Financial Commission ⴰⴷ ⵜⵙⵙⵉⵔⵎ ⵜⴰⵎⴰⴳⵓⵏⵜ ⵏ ⵜⵖⴰⵡⵙⴰ ⴳ 5 ⵏ ⵡⵓⵙⵙⴰⵏ ⵏ ⵓⵙⵎⵏⵉⴷ.
2.2.2.2. ⴰⵏⵙⵙⵉⵖⵏ ⵏ Dispute Resolution Committee (“DRC”) ⴰⴷ ⵜⵏⵎⵍ ⴷⵔⵖⵍ ⵏⵏⵓⵏ ⴷ ⵏⵏⵖ ⴳ 5 ⵏ ⵡⵓⵙⵙⴰⵏ ⵏ ⵓⵎⵖⵔ ⴰⴷ ⵜⴰⵡⵉ ⵜⵉⵏⴼⴰⵙ ⵜⵉⵎⴰⵢⵏⴰⵙⵉⵏ ⴷ ⵜⴰⵙⵏⴼⵔⵓⵔⵜ ⵎⴰ ⵉⵍⵍⴰ ⵢⴰⵜ ⵜⴰⵡⴰⴷⴰ ⴰⴷ ⵢⵓⵡⵙ ⵜⴰⵏⵏⴰⵢⵜ ⴳ ⵓⴳⵏⵙ ⵏ ⵜⵙⵓⵔⵉⴼⵜ ⵏ ⵓⵙⵏⵇⴰⴷ.
2.2.3. ⴰⵙⴰⵜⴰⵍ ⵏ ⵜⵙⵙⵓⴳⵓⵔⵜ
2.2.3.1. DRC ⴰⴷ ⵉⴳ ⵜⴰⵙⵙⴰⵔⵜ ⵖⴼ ⵜⵖⴰⵡⵙⴰ (ⵎⴰⵜⴰⴳ ⴷ: DRC ⵓⵔ ⵉⵙⵙⴽⴰⵏ ⵜⴰⵡⴰⵍⴰ ⵏ ⵡⴰⴽⵓⴷ ⵉ ⵓⵙⵎⵓⵏ ⵏ ⵜⵙⵙⴰⵔⵜ ⵏⵏⵙ).
2.2.3.2. DRC ⵉⵣⵎⵔ ⴰⴷ ⵉⵔⵉ ⵉⵎⵓⵙⵙⵓⵜⵏ ⵉⵎⴰⵢⵏⵓⵜⵏ ⵙⵔ ⴽⵏⵓⵏ ⵏⵖ ⵙⵔⵏⵖ, ⵉⵇⵇⴰⵏ ⴷ ⴰⴷ ⵜⵉⵏⵉⵏ ⵉⵎⵓⵙⵙⵓⵜⵏ ⵉⵜⵜⵓⵔⵉⵏ ⴳ 7 ⵏ ⵡⵓⵙⵙⴰⵏ.
2.2.4. ⵉⵙⵖⵓⴷⴰⵏ ⴷ ⵉⵍⵓⴳⴰⵏ
2.2.4.1. Tⵉⵙⵙⴰⵔⵜⵉⵏ ⵉⵜⵜⵓⴳⴰⵏ ⵙⵔ DRC ⴳⴰⵏⵜ ⵉⵎⴳⴰⵍ ⵉ ⵏⵏⵖ. Tⵉⵙⵙⴰⵔⵜⵉⵏ ⵏ DRC ⴳⴰⵏⵜ ⵉⵎⴳⴰⵍ ⵉ ⴽⵏⵓⵏ ⵖⴰⵙ ⵎⴰ ⵜⵇⴱⵍⵎ-ⵜⵏⵜ.
2.2.4.2. Mⴰ ⵜⵇⴱⵍⵎ ⵜⵉⵙⵙⴰⵔⵜ ⵏ DRC, ⵉⵇⵇⴰⵏ ⴷ ⴰⴷ ⵜⵇⴱⵍⵎ-ⵜⵜ ⴳ 14 ⵏ ⵡⵓⵙⵙⴰⵏ. Mⴰ ⵓⵔ ⵜⵔⴰⵔⵎ ⵖⴼ ⵜⵙⵙⴰⵔⵜ ⵏ DRC ⴳ 14 ⵏ ⵡⵓⵙⵙⴰⵏ, ⵜⴰⵖⴰⵡⵙⴰ ⴰⴷ ⵜⴳ ⵜⴰⵎⵓⵖⵍⵉⵜ.
2.2.4.3. Iⵇⵇⴰⵏ ⴷ ⴰⴷ ⵏⴼⴽ ⴰⵙⵔⵓⵙ ⴳ 28 ⵏ ⵡⵓⵙⵙⴰⵏ ⴷⴼⴼⵉⵔ ⵡⴰⴽⵓⴷ ⵏ ⵜⵙⵙⴰⵔⵜ.
2.2.4.4. Mⴰ ⵜⴳⴰ ⵜⵙⵙⴰⵔⵜ ⴳ ⵓⵏⴰⵡⵉ ⵏⵏⵖ, ⵉⵇⵇⴰⵏ ⴷ ⴰⴷ ⴰⴳ-ⵓⵏ ⴰⵙⵉⴼⴽ ⴳ 7 ⵏ ⵡⵓⵙⵙⴰⵏ ⴷⴼⴼⵉⵔ ⵡⴰⴽⵓⴷ ⵏ ⵜⵙⵙⴰⵔⵜ, ⵜⴰⵖⴰⵡⵙⴰ ⴰⴷ ⵜⴳ ⵜⴰⵎⵓⵖⵍⵉⵜ.
Vanuatu Financial Services Commission (VFSC)
2.3. Mⴰ, ⴷⴼⴼⵉⵔ 3 ⵉⴼⵔⵉⴽⵏ, ⵓⵔ ⵏⵙⵙⵉⴼⵙⴽ ⵜⵖⴰⵡⵙⴰ ⵏⵏⵓⵏ ⵙ ⵜⴰⵙⴰⵜⵜⵓⵜ, ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⵙⵙⵉⵡⵍⵎ ⵜⵖⴰⵡⵙⴰ ⵏⵏⵓⵏ ⵉ VFSC. Iⵇⵇⴰⵏ ⴷ ⴰⴷ ⵜⴷⴷⵓ ⵜⵖⴰⵡⵙⴰ ⴷ:
2.3.1. Iⵙⵎ ⴰⵛⴰⵎⵍ ⴷ ⵜⴰⵙⴽⵍⴰ ⵏ ⵜⵄⵉⵔⴼⵜ ⵏ ⵓⵎⵙⵙⵉⵡⵍ;
2.3.2. Aⵙⵙⵉⴷⴷ ⵏ ⵓⵙⵔⵓⵙ, ⴰⵎⵎ ⴰⵙⵉⵡⵙ ⵏ ⵓⴷⵔⵉⵎ ⵉⵜⵜⵓⵙⵔⵓⵙⵏ ⵉ ⵓⵙⵔⵓⵙ;
2.3.3. Tⴰⴽⵓⴱⵢⴰ ⵏ prospectus ⵏ ⵓⴼⴰⵔⵉⵙ ⵏⵖ ⵓⵙⵔⵓⵙ ⵉⵜⵜⵓⴼⴽⴰⵏ;
2.3.4. Aⵙⵎⵏⵉⴷ ⴰⵛⴰⵎⵍ ⵏ ⵜⵖⴰⵡⵙⴰ ⵉⵙⵙⴽⴰⵏⵏ ⴰⵙⵉⵖ ⵏⵏⵙ;
2.3.5. ⴰⵙⴳⵍⵙ ⵏ ⵓⵙⵓⵜⵔ ⵏ ⵓⴽⴽⵙ; ⴷ
2.3.6. Iⵎⵓⵙⵙⵓⵜⵏ ⵏⵖ ⵉⵙⴼⴼⴰⵕⵏ ⵉⵎⴳⴰⵍ ⵏⵉⴹⵏ, ⴰⵎⵎ emails ⵏⵖ chats ⴳⵔ-ⴰⵏⵖ ⴷ ⵓⵎⵙⵙⵉⵡⵍ.
2.4. Iⵙⴼⴼⴰⵕⵏ ⵎⴰⵕⵕⴰ ⵉⵎⴳⴰⵍⵏ ⵉ VFSC ⵉⵇⵇⴰⵏ ⴷ ⴰⴷ ⵜⵜⵓⵙⵓⴳⴳⵣⵏ ⵙ Tⴰⵏⴳⵍⵉⵣⵜ ⵎⴰ ⵉⵇⵇⴰⵏ, ⴷ ⴰⴷ ⵜⵜⵓⵙⵎⵇⵇⵔⵏ ⵙ ⵓⵙⵙⴰⵔⵓ ⵉⵡⴰⵏⵏ ⵏ ⵉⵙⴼⴼⴰⵕⵏ.
