ⴰⵙⵏⵓⵏⵖ ⴰⴷ ⵉⴳⴰ ⴰⵥⴰⵡⵉⵢ ⵏ ⵓⵎⵢⴰⵡⴰⵙ ⴳⵔ-ⴰⵡⵏ ⴷ Deriv, ⵉⵇⵇⴰⵏ ⴰⴷ ⵉⵜⵜⵓⵖⵔⴰ ⴷ General Terms of Use ⵉ ⵉⵎⵙⵖⴰⵏⵏ ("General Terms"). ⵎⴰⵕⵕⴰ ⵜⵉⵡⵜⵉⵍⵉⵏ ⵉⵜⵜⵓⵙⵎⵔⵙⵏ ⴳ ⵜⵡⵜⵉⵍⵉⵏ ⵜⵉⵎⵔⵏⵓⵜⵉⵏ ⴰⴷ ⵔⴰⴷ ⵙⵙⵏⵜ ⴰⵏⵎⴰⵍⴰ ⵉⵜⵜⵓⴼⴽⴰⵏ ⴳ General Terms.
1. ⵜⴰⵣⵡⵓⵔⵉ
1.1. Deriv Investments (Cayman) Limited, ⵉⵜⵜⵓⵙⴱⴷⴰ ⴰⵙⵙ ⵏ 25 ⵉⵏⵏⴰⵢⵔ 2024 (ⵓⵟⵟⵓⵏ ⵏ ⵓⵙⵎⴷⵢⴰ 406695), ⵉⵍⵍⴰ ⴳ Cayman Islands, ⴷ ⵜⴰⵏⵙⴰ-ⵏⵏⵙ ⵜⵓⵏⵚⵉⴱⵜ ⴳ Campbells Corporate Services Limited, Floor 4, Willow House, Cricket Square, Grand Cayman KY1-9010, Cayman Islands (“ⵏⵙⵏ” ⵏⵖ “ⵏⵙⵏ”). ⵏⵙⵎⴰⴳⵍ ⵙ Cayman Islands Monetary Authority ⵖⵔ ⵓⵣⵔⴼ ⵏ Securities Investment Business Act ⵉ ⵓⵙⵡⵓⵔⵉ ⵏ ⵜⵡⵓⵔⵉ ⵏ ⵓⵙⵔⵓⵙ ⴳ Securities ⴷ ⴰⵎⴰⵢⵏ ⴷ Broker Dealer.
1.2. ⵜⵉⵡⵜⵉⵍⵉⵏ ⵜⵉⵎⵣⵉⴷⵉⵏ ⴰⴷ ⵍⴰⵏ ⵙⵙⵓⵔⴳⵏⵜ ⵖⴼ ⵎⵉⴷⴷⵏ ⵓⴳⵉⵏ ⵉⴳⴰⵏ ⵉⵎⵙⵄⵓⴷⵎⵏ ⵏ Deriv Investments (Cayman) Limited.
1.3. ⵎⴰⵢⴰ ⵉⵍⵍⴰⵏ ⵉⵎⵣⴰⵔⴰⵢⵏ ⵏⵖ ⵉⵎⵏⵖⵉⵏ ⴳⵔ ⵜⵉⵡⵜⵉⵍⵉⵏ ⵜⵉⵎⵣⵉⴷⵉⵏ ⴰⴷ ⴷ/ⵏⵖ ⵢⴰⵏ ⵓⵖⴰⵡⴰⵙ ⵢⴳⴰⵏ ⴰⵣⴳⵏ ⵏ ⵓⵎⵢⴰⵡⴰⵙ, ⵜⵉⵡⵜⵉⵍⵉⵏ ⵜⵉⵎⵣⵉⴷⵉⵏ ⴰⴷ ⴰⴷ ⵉⵍⵉⵏ ⴷ ⵜⵉⵎⵙⴰⵖⴰⵏ ⵖⴼ ⵓⵎⵉⴹⴰⵏ ⵏⵏⵓⵏ ⴷⴰⵖⵏ.
2. ⴰⵙⴳⵔⴰⵡ ⵏ ⵉⵎⵙⴰⵖⵏ
2.1. ⵉⵖ ⵏⵕⴰ ⴰⴷ ⵏⴹⴼⵕ Securities Investment Business Act ⴷ Securities Investment Business (Conduct of Business) Regulations, ⵉⵇⵇⴰⵏ ⴷⴷⴰⵢ ⴰⴷ ⵏⵙⵏⴼⵍ ⵉⵎⵙⴰⵖⵏ ⵏⵏⵖ ⵉⵎⵎⴰ “ⵉⵎⵙⴰⵖⵏ ⵉⵎⴰⴷⴷⵓⴷⵏ” (Retail Clients), ⵉⵎⵎⴰ “ⵉⵎⵙⴰⵖⵏ ⵉⵎⴰⵙⵙⴰⵏⵏ” (Professional Clients), ⴰⵎ ⵏⵉⵖ “ⵉⵎⵙⵎⴰⴳⵍⵏ ⵏ ⵙⵙⵓⵇ” (Market Counterparties). ⴽⵔⴰⵢⴳⴰⵜ ⵜⴰⵔⴰⴱⴱⵓⵜ ⵜⴳⴰ ⴰⵙⵡⵉⵔ ⵢⴰⴹⵏ ⵏ ⵓⵃⴹⴰⵕ ⴰⵏⴰⵥⵓⵕ. ⴳ ⵓⴳⴳⴰⵔ, ⵉⵎⵙⴰⵖⵏ ⵉⵎⴰⴷⴷⵓⴷⵏ ⵜⵜⵓⴼⴽⴰⵏ-ⴰⵙⵏ ⴰⵃⴹⴰⵕ ⴰⵏⴰⵥⵓⵕ ⴰⵎⵇⵇⵕⴰⵏ ⵏ ⵓⴳⴳⴰⵔ, ⴰⵛⴽⵓ ⵉⵎⵙⴰⵖⵏ ⵉⵎⴰⵙⵙⴰⵏⵏ ⴷ ⵉⵎⵙⵎⴰⴳⵍⵏ ⵏ ⵙⵙⵓⵇ ⵜⵜⵓⴼⴽⴰⵏ-ⴰⵙⵏ ⴰⵙⵡⵉⵔ ⵉⵏⵏⴰⵢ ⵏⵉⵖ ⵡⴰⵔ ⵃⵜⵜⴰ ⴰⵃⴹⴰⵕ ⴰⵏⴰⵥⵓⵕ.
2.2. ⴰⴷ ⴽⵡⵏ ⵏⵙⵏⴼⵍ ⴰⵎ ⵉⵎⵙⴰⵖⵏ ⵉⵎⴰⴷⴷⵓⴷⵏ ⵖⴼ ⵡⴰⴽⴽⴰⵍ ⵏ Services ⵎⴰⵔⵔⴰ ⵎⴰ ⵜⴼⵔⴷⵏ ⵖⵓⵔⵏⵖ ⴳ ⵓⵙⵉⵜ.
2.3. ⵜⵣⵎⵔⵎ ⴰⴷ ⴷ-ⵜⵙⵙⵓⵜⵔⵎ ⴰⴷ ⴽⵡⵏ ⵏⵙⵏⴼⵍ ⴰⵎ ⵉⵎⵙⴰⵖⵏ ⵉⵎⴰⵙⵙⴰⵏⵏ, ⵡⴰⵍⴰⵢⵏⵏⵉ ⵓⵔ ⵏⵃⵜⵜⴰⵊ ⴰⴷ ⵏⴳ ⴰⵏⵏⴰ. ⴰⴷ ⴽⵡⵏ-ⵏⵙⵏⴼⵍ ⵖⴰⵙ ⵉⵖ ⵜⵙⵙⵉⵡⵉⵏ ⵜⵉⵡⴷⴰⴷⵉⵏ ⵏⵏⴰ ⵉⵇⵇⴰⵏⵏ. ⴰⵎ ⵉⵎⵙⴰⵖⵏ ⵉⵎⵏⵥⴰⵡⵏ, ⵓⵔ ⵜⵣⵎⵔⵎ ⴰⴷ ⴽⵡⵏ-ⵏⵙⵏⴼⵍ ⴰⵎ ⵉⵎⵙⵎⴰⴳⵍⵏ ⵏ ⵙⵙⵓⵇ.
3. ⵉⵙⵓⵏ (ⵉⵖⵎⵉⵙⵏ)
3.1. ⴰⵎⴽ ⵉⵜⵜⵓⵏⵏⴰⵏ ⴳ General Terms, ⵏⵣⵎⵔ ⴰⴷ ⵏⴳ ⵉⵖⵎⵉⵙⵏ ⵖⴼ ⵓⵙⴱⴰⴱ ⵏ ⵜⵡⵓⵔⵉⵡⵉⵏ ⵏⵏⵖ ⵜⵉⵎⴰⵙⵙⴰⵏⵉⵏ ⴷ ⵜⵉⵏⴳⴰⵔⵉⵢⵉⵏ. ⵜⵉⵔⵉⵔⵉⵢⵜ ⵏ ⵓⴽⵛⵎ ⵖⵔ ⵉⵖⵎⵉⵙⵏ ⵏⵏⵓⵏ ⵜⵣⵎⵔ ⴰⴷ ⵜⴳ ⴳ ⴽⵔⴰⵢⴳⴰⵜ ⵜⴰⵙⵔⴰⴳⵜ ⵏ ⵡⴰⴽⴽⵓⴷ ⵖⴰⵏ ⵉⵇⵇⴰⵏ ⴷⴷⴰⵢ ⴰⴷ ⵏⴷⵔⵓ ⵉⵖⵎⵉⵙⵏ ⵏⵏⵓⵏ ⵖⴼ ⵡⴰⴽⴽⴰⵍ ⵏ Securities Investment Business Conduct of Business Regulations (2003). ⵎⵉ ⵏⵇⴱⵍ ⵜⵉⵔⵉⵔⵉⵢⵜ ⴰⴷ, ⴰⴷ ⵏⴳ, ⴷⴷⴰⵖ ⴳ ⵡⴰⴽⴽⵓⴷ ⵢⵓⴼⴰⵏ:
3.1.1. ⴰⴷ ⴰⵡⵏ-ⵏⵙⵙⵉⵡⵉⵏ ⵉⴼⵔⴷⵉⵙⵏ ⵏ ⵢⵉⵙⵉⵏⵏ ⵉⵔⴰⵔⵏ ⴷ ⵉⵖⵎⵉⵙⵏ ⵏⵏⵓⵏ ⵏⵏⴰ ⵏⵙⵙⵉⴼⴹ ⵏⵉⵖ ⵉⵇⵇⴰⵏ ⴷⴷⴰⵢ ⴰⴷ ⵏⴰⵡⵏ-ⵏⵙⵙⵉⴼⴹ ⵖⴼ ⵡⴰⴽⴽⴰⵍ ⵏ Securities Investment Business Conduct of Business Regulations (2003); ⴷ
3.1.2. ⴰⴷ ⴰⵡⵏ-ⵏⴼⴽ ⵜⵉⵙⵓⵏⴰⵢⵉⵏ ⵏ ⴽⵔⴰⵢⴳⴰⵜ ⴰⵙⵙⵉⵡⵍ ⵏⵏⴰ ⴷⴷ-ⵏⵔⵎⴰⵙ ⵖⵓⵔⵡⵏ ⵉⵍⴰⵏ ⴰⴷⴷⵓⵔ ⴷ ⵓⵎⵉⴹⴰⵏ ⵏⵏⵓⵏ ⵖⵓⵔⵏⵖ.
4. ⵓⵙⵙⴰⵖ ⵏⵏⵖ ⴰⵎⵙⴰⵔⴰⴳ
4.1. ⵉⴼ ⴰⴷ ⵓⵔ ⵉⵍⵉ ⵓⵛⴽⴰ, ⵓⵍⴰ ⵖⴰⵙ ⵎⴰ ⵉⵇⵇⴰⵏ ⴳ ⵉⵎⵥⵍⴰⵢⵏ 12 (ⵉⵡⴰⵏⵏⵓⵔⵏ ⴷ ⵉⵥⵥⵉⵖⵔⵏ) ⴷ 13 (ⵜⴰⵎⵙⵙⵖⴰⵔⵜ) ⵏ General Terms of Use, ⵓⵔ ⵉⵍⵍⵉ ⵢⴰⵜ ⴳ ⵓⵏⵏⴰⵍ ⴰⴷ ⴰⴷ ⵉⴽⴽⵙ ⵏⵉⵖ ⴰⴷ ⵉⵥⵥⴰⵖⵕ ⴽⵔⴰ ⵏ ⵜⵡⵓⵔⵉ ⵏⵉⵖ ⵜⴰⵎⵙⵙⵖⴰⵔⵜ ⵏⵏⴰ ⵏⴱⴷⴷⴰ ⴰⵡⵏ ⵖⴼ ⵡⴰⴽⴽⴰⵍ ⵏ Securities Investment Business Act ⵏⵉⵖ Securities Investment Business (Conduct of Business) Regulations.
4.2. ⵙ ⵡⴰⴷⴷⴰⴷ ⵏ ⵜⵡⵓⵔⵉⵡⵉⵏ ⵏⵏⵖ ⵜⵉⵏⴳⴰⵔⵉⵢⵉⵏ, ⴰⴷ: (a) ⵏⴳ ⵙ ⵉⵙⵡⵉⵔⵏ ⵉⵏⵏⴰⵢⵏ ⵏ ⵓⴷⵢⵏ ⵙⵙⵓⵇ, ⵜⵉⵏⵖⴳⴰⵡⵜ ⴷ ⵓⵙⵀⵉⵍ ⴰⵏⵖⴳⴰⵢ ⴳ ⵜⵡⵓⵔⵉ ⵏⵏⵖ ⵏ securities investment; ⴷ (b) ⵏⴳ ⵙ ⵜⴰⵎⵙⴰⵙⵜ, ⴰⵏⵤⵉ ⴷ ⵓⵙⵙⵏⴰⴷ ⵉⵃⵜⵜⴰⵊⵏ ⴳ ⵓⴼⴽ ⵏ Services ⵉ.
5. ⵉⴷⵔⵉⵎⵏ ⵏ ⵓⵎⵙⵖⴰ
5.1. ⵜⵙⵙⵏⵎ ⵜⵇⴱⵍⵎ ⴰⴷ ⵜⵉⵍⵉⵏⵜ ⵉⴷⵔⵉⵎⵏ ⵏⵏⵓⵏ ⵉⵜⵜⵓⴹⴼⵕⵏ ⴳ ⵢⴰⵏ ⵓⵎⵉⴹⴰⵏ ⵏ ⵓⴱⴰⵏⴽ ⴰⵎⵥⵍⵉ ⵉⵍⵍⴰⵏ ⴱⵕⵕⴰ ⵉ Cayman Islands, ⴰⵙⵙⴰ ⴳ Isle of Man (“Offshore Bank”).
5.2. ⵖⴼ ⵡⴰⴽⴽⴰⵍ ⵏ ⵡⴰⴳⴳⵓⴳ ⴰⴷ, ⵜⴼⵀⵎⵎ ⵎⴰⵙ ⴰⵏⵥⴰⵡ ⴰⵏⵖⴳⴰⵢ ⴷ ⴰⵏⴳⴰⵔⵉ ⵉⴳⴰⵏ ⴳ Offshore Bank ⵉⵎⵥⴰⵢ ⵖⴼ ⵡⴰⵏⵏⴰ ⵉⵍⵍⴰⵏ ⴳ Cayman Islands, ⴷ ⵉⵖ ⵉⵍⵍⴰ ⵓⵙⵙⵔⵙ ⵏ Offshore Bank, ⵉⴷⵔⵉⵎⵏ ⵏⵏⵓⵏ ⵣⵎⵔⵏ ⴰⴷ ⵜⵜⵓⵙⵡⵓⵔⵉⵏ ⵙ ⵢⴰⵜ ⵜⵔⵔⴰ ⵉⵎⵥⴰⵢⵏ ⵖⴼ ⵡⴰⵏⵏⴰ ⵉⵍⵍⴰⵏ ⵉⵖ ⴷⵔⵓⵏ ⴳ Cayman Islands. ⵉⵇⵇⴰⵏ ⴷ ⴰⴷ ⵜⵏⵏⴰⵍⵎ ⴰⵏⵙⵉⵃⵜ ⴰⵏⴳⴰⵔⵉ ⵉⵖⴷⴰⵏ ⵉⵖ ⵜⴷⵔⴷⵓⵔⵎ ⵖⴼ ⵉⵙⵙⵉⵔⴷⵏ ⴰⴷ.
5.3. ⵉⵖ ⵓⵔ ⵜⵔⵉⵎ ⴰⴷ ⵜⵜⵓⵙⵏⵖⵓⵏⵜ ⵉⴷⵔⵉⵎⵏ ⵏⵏⵓⵏ ⵖⵔ Offshore Bank, ⵉⵇⵇⴰⵏ ⴷ ⵓⵔ ⵜⵙⵙⵍⴽⵎⵎ ⵏⵉⵖ ⵜⵃⴹⴹⵓⵎ ⴰⵎⵉⴹⴰⵏ ⵏⵏⵓⵏ ⵏ ⵓⵙⵙⵓⴳⵔ ⵖⵓⵔⵏⵖ. ⵉⵖ ⵜⵙⵙⵏⵖⵓⵏⵜ ⵢⴰⴷ ⵉⴷⵔⵉⵎⵏ, ⵉⵇⵇⴰⵏ ⴷ ⴰⴷ ⵜⴽⴽⵙⵎ ⴷⵖⵉ ⴽⵔⴰ ⵏ ⵉⴷⵔⵉⵎⵏ ⵉⵍⵍⴰⵏ ⴷ ⴰⴷ ⴰⵖ-ⵜⴰⵙⴽⴰⵔⵎ ⵙ ⵓⵔⴰ ⴰⴷ ⵏⵇⵇⵏ ⴰⵎⵉⴹⴰⵏ ⵏⵏⵓⵏ.
6. ⵜⴰⵏⵏⴰⵢⵜ ⵉⵜⵜⵓⵙⵙⴰⴼⵏ ⵙ ⵓⵏⴰⵎⴰⴽ ⵉⵍⵉⴽⵜⵔⵓⵏⵉⵢ
6.1. ⵜⵇⴱⵍⵎ ⴰⴷ ⵎⴰⵕⵕⴰ ⵉⵙⵏⵓⵏⵖⵏ, ⵉⵍⵓⵖⴰⵏ, ⵜⵉⵙⵖⴰⵍ ⵏ ⵓⵎⵙⴰⵙⴰ, ⵉⵏⵖⵎⴰⵙⵏ ⴷ ⵜⴷⵔⴰⵡⵉⵏ ⵢⴰⴹⵏⵉⵏ (“Electronic Information”) ⵣⵎⵔⵏ ⴰⴷ ⵜⵜⵓⴼⴽⴰⵏⵜ ⵙ ⵓⴱⵔⵉⴷ ⵓⵙⵏⴰⵢⵏ, ⴰⵎ ⵙ ⵓⵎⵉⴹⴰⵏ ⵏⵏⵓⵏ ⵉⵜⵜⵓⵃⴹⴰⵕⵏ ⴳ ⵓⵙⵉⵜ ⵏⵏⵖ ⵏⵉⵖ ⵙ ⵢⵉⵎⴰⵢⵍ. ⵎⴰ ⵏⵙⵙⵓⵜⵔ ⴰⵙⵏⵎⴰⵍⴰ ⵏ ⵓⵔⵎⵙ, ⵜⵇⴱⵍⵎ ⴰⴷ ⵜ-ⵜⴼⴽⵎ; ⴰⵙⵎⵔⵙ ⵏⵏⵓⵏ ⵉⵎⴳⴳⴰⵔⵏ ⵏ ⵓⵙⵉⵜ, ⵢⴰⵜ ⵜⵉⵔⵔⴰ ⵏⵉⵖ ⴰⵙⵏⵎⴰⵍⴰ ⵏ ⵓⵖⵔ ⵉⴳⴰ ⴰⵙⵏⵎⴰⵍⴰ ⵎⵉ ⴰⵔⴰ ⵉⵜⵜⵓⵙⵙⵓⵜⵔ.
6.2. ⵉⵙⴰⵍⵏ ⵉⵏⵉⵎⴰⴹⵏ ⵏⵏⴰ ⴰⵡⵏ-ⵏⴱⴹⴹⵓ ⵙ ⵓⵎⵉⴹⴰⵏ ⵏⵏⵓⵏ ⴰⵏⵉⵎⴰⴹ ⵜⵜⵓⴳⴰⵏ ⴰⵎ ⵉⵙⵙⵉⴼⴹⵏ ⴷ ⵉⵜⵜⵓⵔⵎⴰⵙⵏ ⵎⵉ ⵜⵜⵓⴳⴰⵏ ⵙ ⵓⵎⵉⴹⴰⵏ ⵏⵏⵓⵏ ⴳ ⵓⵙⵏⵙⵉ ⵏⵏⵖ ⴷ ⵉⵍⵍⴰⵏ ⴷ ⴰⵏⵏⴰ ⵉⵥⴹⴰⵕⵏ ⴰⴷ ⵜⵜⵓⴽⵛⵎⵏ.
6.3. ⵉⵙⴰⵍⵏ ⵉⵏⵉⵎⴰⴹⵏ ⵏⵏⴰ ⴰⵡⵏ-ⵏⴱⴹⴹⵓ ⵙ email ⵜⵜⵓⴳⴰⵏ ⴰⵎ ⵉⵙⵙⵉⴼⴹⵏ ⵎⵉ ⴷⴷ-ⵉⵖⵔⴰ ⵙⵉⵏⵉⵎⴰ ⵏⵏⵖ, ⴷ ⵜⵜⵓⴳⴰⵏ ⴰⵎ ⵉⵜⵜⵓⵔⵎⴰⵙⵏ ⵎⵉ ⴷ-ⵉⴰⵡⴹ ⵖⵔ ⵓⵏⵙⴰ ⵏ email ⵏⵏⵓⵏ ⵉⵜⵜⵓⵙⵏⴰⵔⵏ, ⵏⵏⴰ ⵜⴷⵔⵏ.
7. ⴰⴷⵔⵉⵎ ⵉⵜⵜⵓⵙⵡⵓⵔⵉⵏ
7.1. ⵎⴰⵔⵔⴰ ⵉⵙⵙⴰⵖⵏ, margin, ⴰⵙⵔⵓⵙ, ⴰⵔⵓ ⵏ ⵓⵎⵉⴹⴰⵏ ⴷ ⵉⵙⵓⵖⴰⵢⵏ ⴷ ⵉⵙⵔⴰⴳⵏ ⵖⴼ ⵡⴰⴽⴽⴰⵍ ⵏ ⵓⵏⵏⴰⵍ ⴰⴷ ⴳⴰⵏ, ⵜⵜⵓⵙⵙⵓⴼⵖⵏ ⴷ ⵜⵜⵓⵙⵔⵓⵙⵏ ⵙ United States dollars (USD). ⵜⵙⵙⵏⵜⵎ ⴷ ⵜⵇⴱⵍⵎ ⵙ ⵡⴰⵥⵥⴰⵏ ⵎⴰⵙ ⵜⵉⵡⴷⴰⴷⵉⵏ ⵏⵏⵓⵏ ⴳⴰⵏⵜ ⵙ USD.
8. ⵉⵙⵏⴼⵍⵏ ⵏ Spreads ⴷ Swap
8.1. Spreads ⴷ ⵉⵙⵏⴼⵍⵏ ⵏ swap ⵉⵜⵜⵓⵙⵙⴰⵏ ⵖⵔ ⵓⵙⵎⵔⵙ ⵏⵏⵓⵏ ⵏ ⵉⵎⵓⵙⵙⵓⵜⵏ ⵏⵏⵖ ⵜⵜⵓⵙⴽⴰⵔⵏ ⴳ ⵜⵡⵜⵉⵍⵉⵏ ⵏⵏⵖ ⵏ ⵓⵙⵙⴰⵖ. ⵉ ⵓⵙⵙⴽⵏ ⵓⴳⴳⴰⵔ ⵏ ⵜⵡⵓⵔⵉ ⵏ CFD, ⵜⵥⵕⵎ ⴰⴷ ⵜⵥⵕⴰⵎ ⵜⴰⵙⵏⴰ ⵏ ⵉⵎⵥⵍⴰ ⵏ ⵓⵙⵙⴰⵖ.
9. ⵉⵙⴰⵍⵏ ⵏ ⵓⵙⵙⴽⵍ
9.1. ⵜⵇⴱⵍⵎ ⴰⴷ ⵏⵙⵙⴽⵍ ⵉⵙⴰⵍⵏ ⵏⵏⵓⵏ, ⵖⵔ ⵉⵍⴰⵡⵏ ⵉⵙⴰⵍⵏ ⵓⴷⵎⴰⵡⵏ, ⵖⵔ ⵉⵎⵙⴰⴳⴳⴰⵏ ⵢⴰⴹⵏ ⵏ ⵓⴳⵔⴰⵡ ⵏ Deriv, ⴰⴽⴽⵯ ⵙ ⵉⵥⵍⵉⵖⵏ-ⵏⵙⵏ, ⵏⵏⴰ ⵉⴼⴽⴰⵏ ⴽⵔⴰ ⵏ ⵜⵡⵓⵔⵉⵡⵉⵏ, ⵜⵉⵡⵓⵔⵉⵡⵉⵏ ⴷ ⵉⵎⵓⵙⵙⵓⵜⵏ ⵖⴼ ⵉⵎⴰⵏ ⵏⵏⵖ.
9.2. ⵉⵖ ⵏⵃⵜⵜⴰⵊ ⵖⵓⵔⵡⵏ ⵜⴰⵡⵓⵔⵉ ⵏ ⵓⵙⵜⵔ, ⵜⵇⴱⵍⵎ ⵓⵍⴰ ⴰⴷ ⵏⵙⵙⴽⵍ ⵉⵙⴰⵍⵏ ⵏⵏⵓⵏ ⵉⵙⵜⵔⵏ:
9.2.1. ⴳ ⵓⴷⴷⵓⵔ ⴰⵏⵔⴳⴰⵙ ⵏ ⵜⵡⵓⵔⵉ ⴷ ⴰⴷ ⵏⵙⵙⴽⵔ ⵜⵉⵡⴷⴰⴷⵉⵏ ⵏⵏⵓⵏ;
9.2.2. ⵉⵎⴽ ⵉⵜⵜⵓⵙⵔⴰⵙⵏ ⵏⵖ ⵉⵜⵜⵓⵙⵉⵔⴷⵏ ⵙⴳ ⵓⵏⴳⴳⴰⵍ ⵉⵜⵜⵓⵙⵎⴰⴳⵍⵏ, ⵜⴰⵏⴳⴳⴰⵍⵜ ⵏ ⵜⵡⵓⵔⵉ, ⴰⵙⴷⵜⵉ ⵏ ⵓⵏⴱⴱⴰⴹ, ⴰⴱⵕⴰⵏ ⵏⵖ ⴰⵏⴳⵔⴰⵡ ⵏ ⵓⵅⵍⴰⵚ; ⴷ
9.2.3. ⵎⴰⵢⴰⴷ ⵉⵜⵜⵓⴱⴷⴰⵔⵏ ⵙ ⵜⵓⵏⵥⴰⵕⵜ ⵉⵙⴷⴷⴰⵔⵏ ⵖⴼ ⵓⴷⵇⵇⴰⵔ ⵏⵖ ⵜⵉⴳⵡⵔⴰ ⵉⵡⵄⵕⵏ ⵖⴼ ⵜⵓⴷⴷⴰⵔⵜ, ⵜⴰⴷⵓⵙⵉ, ⵜⴰⵡⴰⴷⴰ ⵏⵖ ⵡⴰⵜⵜⴰⵙ, ⴳ ⵡⵓⵏⵥⵓⵍ ⴷ ⵓⵏⴳⴳⴰⵍ ⵉⵜⵜⵓⵙⵎⴰⴳⵍⵏ.
10. ⵉⵎⵏⵖⵉⵏ ⵏ ⵜⵉⴼⴰⵡⵜ
10.1. ⵍⵍⴰⵏⵜ ⴷⴰⵔⵏⵖ ⵜⵉⵔⵎⵉⵜⵉⵏ ⵉⵎⵥⵥⵉⵢⵏ ⴰⵔ ⵏⵥⵕⴰ ⵉⵎⵏⵖⵉⵏ ⵏ ⵜⵏⴼⵄⵉⵜ ⴳⵔⴰⵜⵏⵖ, ⴷ ⵉⵏⵎⵀⴰⵍⵏ ⵏⵏⵖ, ⵉⵎⵥⵍⵉⵡⵏ ⵏⵏⵖ, ⵏⵖ ⵉⵎⴷⴰⵏⴻⵏ ⵏⵉⴹⵏ ⵏⵖ ⵜⵉⴷⵡⵉⵍⵉⵏ ⵉⵜⵜⵓⵔⵥⵎⵏ, ⵙ ⵜⴷⵉⴳⴳⴰⵔⵜ ⵏⵖ ⵉⴷⵉⴳ, ⵏⵉⵖ ⴷⴰⵔⵏⵖ, ⴳ ⵓⵙⴳⵓⵎ ⵏ ⵓⴼⵔⵓⴽⴰⵙ ⵏ ⵉⵎⴰⵢⵏⴰⵜⵏ ⵏⵏⵖ ⵉ ⴽⵏⵡⵉ. ⵉⵇⵇⴰⵏ ⴰⴷ ⵏⴳ ⴰⵙⴽⴽⵉⵏ ⴷⴰⵔ ⵜⵏⴼⵄⵉⵜ ⵏⵏⵓⵏ ⵎⵇⵇⵓⵔⵜ ⴳ ⵓⴼⵔⵓⴽⴰⵙ ⵏ ⵉⵎⴰⵢⵏⴰⵜⵏ ⵏⵏⵖ.
10.2. ⵎⴰⵛⴰ, ⵉⵇⵇⴰⵏ ⴰⴷ ⵜⵙⵙⵏⵎ ⴰⵢⴰⴷ ⵖⵉⴷ ⵎⵉⵏⵣⵉ ⵜⴽⵛⵎⵎ ⵖⴼ ⵓⴳⴳⴰⵔ ⴷⴷⵖ:
10.2.1. ⴳ ⵓⴼⵔⵓⴽⴰⵙ ⵏ ⵉⵎⴰⵢⵏⴰⵜⵏ ⵏⵏⵖ, ⵏⵣⵎⵔ ⴰⴷ ⵏⵙⴽⵔ ⵉⵡⵔⵔⵉⵢⵏ ⵖⴼ ⵉⵙⵎ ⵏⵏⵓⵏ ⵏⵖ ⴰⴷ ⵏⴳ ⴰⵙⴷⵔⵓ ⵖⴼ ⵓⵛⵔⵛⴰⵎ ⵏⵏⵖ ⵉⵎⴰⵏ ⵏⵏⵖ. ⴳ ⵙⵉⵏ ⵡⴰⵏⵏⴰⵢⵏ, ⵏⴳⴰ ⴰⵎⵙⴰⵔⴰ ⴰⴳⵣⵏⵏⴰⵙ, ⵡⴰⵔⵔⴰ ⵏⴳⴰ ⴰⵎⵙⵎⵓⵏ ⵏ ⵓⵙⴳⵓⵎ ⴳ ⴽⵓⵍⵍⵓ ⵜⵉⵏⵎⵖⵓⵔⵉⵏ ⵉ ⵜⴽⵛⵎⵎ. ⵎⵉⵏⵣⵉ ⵏⴷⵔⵓ ⵖⴼ ⵓⵛⵔⵛⴰⵎ ⵏⵏⵖ, ⵏⵣⵎⵔ, ⵙ ⵓⵣⵎⵣ, ⴰⴷ ⵏⵙⴽⵔ ⴰⵙⴽⵜⵉ ⵙⴳ ⵜⵡⵓⵔⵉ ⵜⵓⴳⵔⵏ ⵏ ⵜⵓⵅⵙⴰⵕⵜ ⵉⵎⵓⵙⵙⴰⵏ.
10.2.2. ⵏⴳⴰ ⴰⵏⴱⴱⴰⴹ ⵖⴼ ⵓⵙⵔⵓⵙ ⵏ ⴰⵜⵉⴳ ⵏ ⵉⴼⴰⵔⵉⵙⵏ ⵉⴷⵔⵉⵎⴰⵏⵏ ⴳ Platforms, ⵓⵔⴰⴷ ⴰⵜⵉⴳⵏ ⵣⵎⵔⵏ ⴰⴷ ⵎⵣⴰⵢⵏ ⵙⴳ ⵡⵉⵏ ⵉⵜⵜⵓⴼⴽⴰⵏ ⵙⴳ ⵉⵎⵙⴰⵔⴰⵢⵏ ⵏⵉⴹⵏ ⵏⵖ ⴰⵜⵉⴳ ⵏ ⵙⵙⵓⵇ.
11. ⵉⵙⵎⵀⵍⵏ
11.1. ⵎⴰ ⵜⵔⵉⵎ ⴰⴷ ⵜⵙⵉⵡⵍⵎ ⵖⴼ ⵉⵎⴰⵢⵏⴰⵜⵏ ⵏⵏⵖ, ⵜⵣⵎⵔⵎ ⴰⴷ ⴰⵡⵉⵏ ⵉⴼⴼⴰⵔⵏ ⵏⵏⵓⵏ ⵖⵔⵏⵖ ⵖⴼ complaints@deriv.com.
11.2. ⴰⴷ ⵏⵙⵙⵏ ⴰⵡⵓⵔ ⴰⵔ ⵏⵙⵙⵏ ⵉⵙⵎⵀⵍ ⵏⵏⵓⵏ ⵙ ⵜⵉⵔⵔⴰ ⵙ ⵣⵔⴱ ⵖⵉⵔ ⵉⵎⴰⵏ ⵏⵏⵖ ⵉⵙⵙⴽⵛⵎ. ⴰⴷ ⵏⵙⵙⵉⵔⵎ ⴰⵣⵎⵣ, ⵓⵍⴰ ⴰⴷ ⵏⴼⴽ ⴰⵡⴰⵔⵉ ⵙ ⵜⵉⵔⵔⴰ ⴳ ⴳⵉ 14 ⵏ ⵡⵓⵙⵙⴰⵏ ⴷⴰⵜⵉⵏ ⵏ ⵡⴰⵙⵙ ⵉⵙⵉⵏ ⵉⵙⵎⵀⵍ.
