ⴰⵙⵎⵍ ⴰⴷ ⵉⴳⴰ ⴰⵊⵓⵣⵓⵕ ⵏ ⵓⵙⵙⵉⵖ ⵊⴰⵔⴰⵏⵓⵏ ⴷ Deriv, ⵉⵇⵇⴰⵏ ⴰⴷ ⵜⵖⵔⵎ-ⵜ ⴷ ⵜⵉⵡⵜⵉⵍⵉⵏ ⵉⵎⴰⵜⴰⵢⵏ ⵏ ⵓⵙⵎⵔⵙ ⵉ ⵉⵎⵙⵙⴰⵖⵏ (“ⵜⵉⵡⵜⵉⵍⵉⵏ ⵉⵎⴰⵜⴰⵢⵏ”). ⵎⴰⵕⵕⴰ ⵉⵡⴰⵍⵉⵡⵏ ⵉⵜⵜⵓⵙⴳⵍⴰⵏ ⵉⵜⵜⵓⵙⵎⵔⵙⵏ ⴳ ⵜⵡⵜⵉⵍⵉⵏ-ⴰ ⵜⵉⵎⵣⵉⴷⴰⵏⵉⵏ ⴰⴷ ⵜⵍⵉⵏⵜ ⵜⵉⵏⵉⵎⵎⴰ ⵉⵜⵜⵓⵙⵎⴰⵏⵉⵏ ⴰⵙⵏ ⴳ ⵜⵡⵜⵉⵍⵉⵏ ⵉⵎⴰⵜⴰⵢⵏ.
1. ⵜⴰⵣⵡⵓⵔⵉ
1.1. ⵜⵉⵡⵜⵉⵍⵉⵏ ⵜⵉⵎⵣⵉⴷⴰⵏⵉⵏ ⴰⴷ ⵜⵜⵓⵙⵎⵔⴰⵙⵏⵜ ⵅⴼ ⵎⴰⵕⵕⴰ ⵉⵎⵙⵙⴰⵖⵏ ⵉⵍⵍⴰⵏ ⴷⴰⵔⵙⵏ ⵎⵉⴹⴹⵍ ⴷ Deriv (BVI) Ltd.
1.2. ⵎⴰⵔⴰ ⵜⵍⵍⴰ ⵢⴰⵜ ⵜⴰⵣⴰⵢⴽⵓⵏⵜ ⵏⵖⴷ ⴰⵎⵣⵉⵜⵜⵉ ⵊⴰⵔ ⵜⵡⵜⵉⵍⵉⵏ-ⴰ ⵜⵉⵎⵣⵉⴷⴰⵏⵉⵏ ⵏⵖⴷ ⵢⴰⵏ ⵓⵙⵎⵍ ⵢⴰⴹⵏ ⵉⴳⴰⵏ ⴰⵊⵓⵣⵓⵕ ⵏ ⵓⵙⵙⵉⵖ, ⵜⵡⵜⵉⵍⵉⵏ-ⴰ ⵜⵉⵎⵣⵉⴷⴰⵏⵉⵏ ⴰⴷ ⵉⵜⵜⵓⵙⵎⵔⵙⵏ ⵖⴼ ⵎⵉⴹⴹⵍ ⵏⵏⵓⵏ ⴷ Deriv (BVI) Ltd.
1.3. Deriv (BVI) Ltd. ⵜⵜⵓⵙⵔⵓⵙ ⴰⵙ ⵜⴰⵔⵅⵚⴰ ⵙⴳ Securities and Investment Business Act ⵃⵎⴰ ⴰⴷ ⵙⵡⵓⵔⵉ ⵉⵎⴰⵜⴰⵔⵏ ⵏ ⵓⵙⵔⵓⵙ ⵏ ⵉⴷⵔⵉⵎⵏ, ⵜⵜⵓⵙⵔⴰⴳ ⵜⵜⵓⵃⵜⵜⴰⵎ ⵙⴳ British Virgin Islands Financial Services Commission (“BVIFSC”).
2. ⴰⵙⵡⵓⴷⴷⵓ ⵏ ⵉⴷⵔⵉⵎⵏ ⵏⵏⵓⵏ
2.1. ⵏⵣⵎⵔ ⴰⴷ ⵏⵙⵙⵎⵔⵙ ⵉⴷⵔⵉⵎⵏ ⵏⵏⵓⵏ ⵃⵎⴰ ⴰⴷ ⵏⴽⵎⵎⵍ ⵜⵉⵡⵉⵙⵉⵜⵉⵏ ⵉⵜⵜⵓⵙⵏⵓⴱⴳⵏ ⴷⴰⵔⵏⵖ ⴳ ⵓⵙⵜⴰⵢ ⵏ margin, ⴰⵙⵏⴼⵍ, ⵏⵖⴷ ⴰⵙⵙⵎⵍ ⵏ ⵓⵙⵙⴰⵖⵏ ⵏⵏⵓⵏ ⵏ derivatives.
2.2. ⵏⵜⵜⵃⴼⴹ ⵉⴷⵔⵉⵎⵏ ⵏⵏⵓⵏ ⴳ ⵎⵉⴹⴹⵍⵏ ⵏ ⵜⴱⴰⵏⴽⴰ ⵉⵎⵣⴰⵔⴰⵢⵏ ⵅⴼ ⵎⵉⴹⴹⵍⵏ ⵏⵏⵖ ⵉⵎⵙⵙⵓⵔⵓⵏ. ⵎⴰⵔⴰ ⵜⵓⵔⵜ ⵜⵎⵙⵔⵜ, ⵍⵍⴰⵏ ⴷⴰⵔⵏⵖ ⵉⵎⵢⴰⵡⴰⵙⵏ ⵏ ⵜⴰⴽⵓⵔⴹⴰ ⵊⴰⵔⴰⵏⵖ ⴷ ⵜⴳⵎⴰⵎⵜ ⵏⵏⵖ, ⵉⵜⵜⴱⵜⵜⵓⵏ ⴰⵜⵉⴳ ⴰⴳⴷⵓⴷⴰⵏ ⵏ ⵎⴰⵕⵕⴰ ⵜⵉⵡⵉⵙⵉⵜⵉⵏ ⵉⵜⵜⵓⵔⵣⵎⵏ ⵉ ⵉⵎⵙⵙⴰⵖⵏ.
3. ⴰⵙⴽⵔ ⵏ ⵓⵙⵙⵓⵜⵔ
3.1. ⵍⵎⵓⴷ ⵉ ⵜⵉⵡⵜⵉⵍⵉⵏ ⵏ ⵜⵔⵅⵚⴰ ⵏⵏⵖ, ⴰⴷ ⵏⴳ ⴰⵎⴳⴳⴰⵔ ⵏⵏⵓⵏ ⴳ ⵓⵙⵙⴰⵖ. ⴰⴷ ⵏⴳ ⵢⴰ ⴰⵎⵥⵍⴰⵢ (agent) ⵖⴼ ⵢⵉⵙⵎ ⵏⵏⵓⵏ ⵍⵍⵉⵖ ⵏⵙⴽⵔ ⵜⵉⵙⵙⵓⵜⵔⵉⵏ ⵏⵏⵓⵏ, ⵏⵖⴷ ⴰⴷ ⵏⴳ ⴰⵎⵙⵙⵎⵔⵙ ⴰⴳⵍⴷⴰⵏ (principal), ⴳ ⵓⵎⵎⴽ ⴰⴷ ⴰⴷ ⵏⴳ ⴰⵙⵉⵜ ⵢⴰⴽⵓ ⴰⵎⴽⵣⵓ ⵉ ⵎⴰⵕⵕⴰ ⵜⵉⵙⵙⵓⵜⵔⵉⵏ ⵏⵏⵓⵏ.
3.2. ⵍⵉⵖ ⵜⵜⵓⵙⵔⵓⵙ ⵜⴰⵙⵙⵓⵜⵔⵜ ⵏ ⵓⵙⵖ ⵏⵖⴷ ⵓⵣⵏⵣⵉ ⵏ ⵢⴰⵏ ⵓⴼⴳⴰⵔ ⴳ ⵎⵉⴹⴹⵍ ⵏⵏⵓⵏ ⵏ Deriv MT5, ⵜⴰⵙⵙⵓⵜⵔⵜ ⵏⵏⵓⵏ ⵜⵣⵎⵔ ⴰⴷ ⵜⵜⵓⵙⵙⵉⴼⴹ ⵖⵔ yan liquidity provider ⵉⵜⵜⵓⵙⴽⴰⵔⵏ ⵜⵉⵡⵓⵔⵉⵡⵉⵏ ⴷⴰⵔⵏⵖ.
4. ⵉⵙⵇⵙⵉⵜⵏ ⵉⵎⴰⵜⴰⵢⵏ
4.1. ⵎⴰⵔⴰ ⵍⵍⴰ ⴷⴰⵔⵓⵏ ⵢⴰⵏ ⵓⵙⵇⵙⵉ ⵖⴼ ⵎⵉⴹⴹⵍ ⵏⵏⵓⵏ ⵏ ⵓⵙⵙⴰⵖ ⴷ Deriv (BVI) Ltd., ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⵏⵎⵍⴰⵍⵎ ⵢⵉⴷⵏⵖ ⵙⴳ ⴰⵎⵎⴰⵙ ⵏ ⵜⵉⵡⵉⵙⵉ ⵏⵖⴷ ⵙ ⵓⴷⵉⵡⵏⵏⵉ ⴷ ⵢⴰⵏ ⵓⵎⵙⴰⵜⵉ ⵙⴳ live chat.
4.2. ⵏⴳⴰ ⵜⴰⵎⴰⴳⴳⴰⴷⵜ ⴰⴷ ⵏⴼⵔⵓ ⵓⵙⵇⵙⵉ ⵏⵏⵓⵏ ⴳ ⵡⴰⴽⵓⴷ ⴰⵣⴷⵢⵉⴷ ⵢⴰⴽⵓ, ⵏⵜⵜⵀⵢⵢⵉ ⵜⴰⵄⴰⵔⵜ ⵏⵏⵓⵏ ⵍⵍⵉⵖ ⵜⵜⴰⵡⵉⵎ ⴷⴰⵔⵏⵖ ⴰⴽⵓⴷ ⵃⵎⴰ ⴰⴷ ⵏⴼⵔⵓ ⴰⵎⵣⵉⵜⵜⵉ.
4.3. ⵎⴰⵔⴰ ⵓⵔ ⵏⵣⵎⵉⵔ ⴰⴷ ⵏⴼⵔⵓ ⵓⵙⵇⵙⵉ ⵏⵏⵓⵏ ⵏⵖⴷ ⵜⵜⵥⵥⴰⵕⵎ ⴰⵙⵜⵉ ⵏⵏⵖ ⵓⵔ ⵢⴰⵍⵍⴰ ⴳ ⵢⵉⵙⵜⵉ, ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⴰⵣⵏⵎ ⴷⴰⵔⵏⵖ ⵢⴰⵏ ⵓⵛⵉⵢⴰⴹ ⴰⵎⵙⵎⵓⵏ, ⵙ ⵓⴹⴼⴰⵕ ⵏ ⵓⵎⵎⴽ ⵉⵜⵜⵓⵙⵎⴰⵍⵏ ⴳ ⵜⴰⵙⵜⵜⵉⵜ “ⵜⵉⵛⵢⴰⴹⵉⵏ” ⴷⴷⴰⵡ.
5. ⵜⵉⵛⵢⴰⴹⵉⵏ
5.1. ⵎⴰⵔⴰ ⵜⵅⵚⵚⵎ ⴰⴷ ⵜⵛⵢⴹⵎ ⵖⴼ ⵜⵉⵡⵓⵔⵉⵡⵉⵏ ⵏⵏⵖ, ⵜⵣⵎⵔⵎ ⴰⴷ ⴰⵖ-ⴷ ⵜⴰⵣⵏⵎ ⵜⴰⵍⵍⴰⵍⵜ ⵏ ⵓⵛⵉⵢⴰⴹ ⵏⵏⵓⵏ ⵖⵔ complaints@deriv.com. ⴰⴷ ⵏⵙⵙⵏⵜⵜ ⴳ ⵓⵙⵇⵙⵉ ⵏⵏⵓⵏ, ⴰⴷ ⴰⵡⵏ-ⴷ ⵏⴰⵣⵏ ⵜⵉⵡⴰⵍⵜ ⵜⴰⵎⴳⴳⴰⵔⵓⵜ ⴷⴷⴰⵅⵍ 15 ⵏ ⵡⵓⵙⵙⴰⵏ ⵏ ⵓⵎⵃⴹⴰⵕ ⵙⴳ ⵡⴰⵙⵙ ⴰⵍⵍⵉ ⵉⵜⵜⵓⵎⵃⴹⴰⵕ ⵓⵛⵉⵢⴰⴹ.
5.2. ⵎⴰⵔⴰ ⵉⴳⴰ ⵓⵛⵉⵢⴰⴹ ⵏⵏⵓⵏ ⵢⴰⵏ ⵓⵛⵉⵢⴰⴹ ⵓⴷⵎⴰⵡⴰⵏ (ⵥⵕⴰⵜ ⴷⴷⴰⵡ), ⵓⵍⴰ ⵓⵔ ⵏⵣⵎⵉⵔ ⴰⴷ ⵏⴼⵔⵓ ⵓⵛⵉⵢⴰⴹ ⵏⵏⵓⵏ ⴳ ⵓⵎⵎⴽ ⵉⵜⵜⵓⵥⵥⴰⵕⵏ ⴷⴷⴰⵅⵍ 3 ⵏ ⵡⴰⵢⵢⵓⵔⵏ ⵙⴳ ⵡⴰⵙⵙ ⴰⵍⵍⵉ ⵉⵜⵜⵓⵎⵃⴹⴰⵕ ⵓⵛⵉⵢⴰⴹ ⵏⵏⵓⵏ, ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⵙⵙⵍⴽⵎⵎ ⵓⵛⵉⵢⴰⴹ ⵏⵏⵓⵏ ⵖⵔ BVIFSC.
5.3. ⵍⵎⵓⴷ ⵉ Section 69B(1) ⵏ Regulatory Code, ⴰⵛⵉⵢⴰⴹ ⵉⵜⵜⵓⵃⵙⴰⴱ ⴷ ⵓⴷⵎⴰⵡⴰⵏ ⵍⵉⵖ ⵢⵉⵡⵉ-ⴷ ⵢⴰⵜ ⵏⵖⴷ ⵓⴳⴳⴰⵔ ⵏ ⵜⵉⵢⴳⴳⵉⵜⵉⵏ ⴰⴷ:
5.3.1. ⴰⵔⵣ ⵏ ⵢⴰⵜ ⵜⵍⵍⴰⵏⵜ ⵜⴰⵏⵥⵕⴼⴰⵏⵜ;
5.3.2. ⴰⵎⴰⴳⵍⴰ ⵓⵛⵛⵉⵏ, ⵜⵉⵡⵓⵔⵉ ⵜⴰⵙⴳⵉⴷⴰⵏⵜ, ⵏⵖⴷ ⴰⵎⵎⴰⴳⵍⵓ ⴰⵙⵄⴹⴰ ⵙⴳ ⵜⴰⵎⴰ ⵏ ⵓⵎⴽⵍⴰⴼ ⵏⵖⴷ ⵢⴰⵏ ⵙⴳ ⵉⵎⵙⵙⵓⴳⵓⵔⵏ, ⵉⵎⵛⵜⵓⴳⵔⵏ, ⵏⵖⴷ ⵉⵎⵥⵍⴰⵢⵏ ⵏⵏⵙ;
5.3.3. ⴰⵙⴹⵕⵕⵓ ⵏⵖⴷ ⴰⵙⵓⵖⴰⵍ ⵏ ⵢⴰⵏ ⵓⵎⵣⵉⵜⵜⵉ ⵉⵜⵜⵓⵛⵢⴰⴹⵏ ⵣⵉⴽ (ⵉⵖ ⵢⴳⴰ ⵓⴷⵎⴰⵡⴰⵏ ⵏⵖⴷ ⵓⵀⵓ); ⵏⵖⴷ
5.3.4. ⴰⵎⵛⵢⴰⴹ ⵢⵓⵥⴰⵕ, ⵏⵖⴷ ⵢⵣⵎⵔ ⴰⴷ ⵢⵓⵥⴰⵕ, ⵜⵓⵅⵙⴰⵕⵜ ⵏ ⵉⴷⵔⵉⵎⵏ ⵉⵜⵜⵓⵙⵙⵏⵏ ⵍⵎⵓⵃⵉⵎ ⴷ ⵜⴳⵏⵉⵜ ⵏⵏⵙ ⵜⴰⴷⵔⵉⵎⴰⵏⵜ.
