ⴰⵙⵏⵓⵏⵖ ⴰⴷ ⵉⴳⴰ ⴰⵥⴰⵡⵉⵢ ⵏ ⵓⵎⵢⴰⵡⴰⵙ ⴳⵔ-ⴰⵡⵏ ⴷ Deriv, ⵉⵇⵇⴰⵏ ⴰⴷ ⵉⵜⵜⵓⵖⵔⴰ ⴷ General Terms of Use ⵉ ⵉⵎⵙⵖⴰⵏⵏ ("General Terms"). ⵎⴰⵕⵕⴰ ⵜⵉⵡⵜⵉⵍⵉⵏ ⵉⵜⵜⵓⵙⵎⵔⵙⵏ ⴳ ⵜⵡⵜⵉⵍⵉⵏ ⵜⵉⵎⵔⵏⵓⵜⵉⵏ ⴰⴷ ⵔⴰⴷ ⵙⵙⵏⵜ ⴰⵏⵎⴰⵍⴰ ⵉⵜⵜⵓⴼⴽⴰⵏ ⴳ General Terms.
1. ⵜⴰⵣⵡⵓⵔⵉ
1.1. ⵜⵉⵡⵜⵉⵍⵉⵏ ⴰⴷ ⵜⵉⵎⵓⵇⵇⵔⴰⵏⵉⵏ ⵜⵜⴰⵔⴰⵏⵜ ⵉ ⵎⴰⵕⵕⴰ ⵉⵎⵙⴰⵖⵏ ⵉⵍⵍⴰⵏ ⵙ ⵓⴽⴰⵡⵏ ⴳ Deriv (BVI) Ltd.
1.2. ⵎⴰ ⵉⵍⵍⴰⵏ ⵉⵎⵣⴰⵔⴰⵢⵏ ⵏⵉⵖ ⵉⵎⵏⴰⴹⵏ ⴳⵔ ⵜⵡⵜⵉⵍⵉⵏ ⴰⴷ ⵜⵉⵎⵓⵇⵇⵔⴰⵏⵉⵏ ⴷ ⵡⴰⵢⴷⴰ ⵏ ⵉⵙⵏⵓⵔⴰⵢⵏ ⵢⴰⴹⵏ ⵉⴳⴰⵏ ⴰⵣⴳⵏ ⵏ ⵓⵏⵓⵕⵣⵓⵎ, ⵜⵡⵜⵉⵍⵉⵏ ⴰⴷ ⵜⵉⵎⵓⵇⵇⵔⴰⵏⵉⵏ ⴰⴷ ⵉⵖⵉⵙⵏ ⵖⴼ ⵓⴽⴰⵡⵏ ⵏⵏⵓⵏ ⴳ Deriv (BVI) Ltd.
1.3. Deriv (BVI) Ltd. ⵜⵙⵄⴰ ⵜⴰⵔⵅⵚⵜ ⵙⴳ Securities and Investment Business Act ⴰⴷ ⵜⵙⵙⵓⵔⴼ ⵜⴰⵡⵓⵔⵉ ⵏ Investment services, ⵜⵜⵓⵙⵙⵓⵔⴼ ⴷ ⵜⵜⵓⵙⵏⵇⴷ ⵙⴳ British Virgin Islands Financial Services Commission (“BVIFSC”).
2. ⴰⵙⵡⵓⵔⵉ ⵏ ⵉⴷⵔⵉⵎⵏ ⵏⵏⵓⵏ
2.1. ⵏⵣⵎⵔ ⴰⴷ ⵏⵙⵙⵓⵎⵙ ⵉⴷⵔⵉⵎⵏ ⵏⵏⵓⵏ ⵙ ⵓⵙⵙⵎⴷ ⵏ ⵜⵡⵜⵉⵍⵉⵏ ⵉ ⵏⵙⵡⵓⵔⵉ ⴳ Margin, ⴰⵙⴳⵎⵢ, ⵏⵉⵖ ⴰⵙⵙⵎⴷ ⵏ ⵉⵙⵙⴰⵖⵏ ⵏⵏⵓⵏ ⵏ derivatives.
2.2. ⵏⵣⴷⵖ ⵉⴷⵔⵉⵎⵏ ⵏⵏⵓⵏ ⴳ ⵉⴽⴰⵡⵏ ⵏ ⵜⴱⴰⵏⴽⵜ ⵉⴱⴷⴷⴰⵏ ⵙ ⵢⵉⵅⴼ ⵏⵙⵏ ⵖⴼ ⵉⴽⴰⵡⵏ ⵏⵏⵖ ⵏ ⵜⵡⵓⵔⵉ. ⵎⴰ ⵉⵍⵍⴰ ⵓⴳⴷⵓⴷ ⵉⴷ ⵓⵔ ⵉⵣⵎⵉⵔ ⴰⴷ ⵉⵅⵍⵚ, ⵏⵙⵄⴰ ⵉⴼⵔⴷⵉⵙⵏ ⵏ ⵓⵙⵎⵔⵙ ⴳⵔⴰⵜⵏⵖ ⴷ ⵜⴰⴳⵔⴰⵡⵜ ⵏⵏⵖ ⵜⴰⵎⵇⵇⵕⴰⵏⵜ ⵉⵜⵜⵏⵓⵚⵓⵏ ⴷⵉⵎⴰ, ⴷⴰⵜ ⵏⵏ, ⴰⴷ ⵖⵍⵉⵏ ⵎⴰⵕⵕⴰ ⵜⵉⵡⵜⵉⵍⵉⵏ ⵉ ⵉⵎⵙⴰⵖⵏ.
3. ⴰⵙⵏⴼⵍ ⵏ ⵓⵙⵙⴰⵖ
3.1. ⵉⵎⴰⴽ ⵏ ⵜⵡⵜⵉⵍⵉⵏ ⵏ ⵜⵔⵅⵚⵜ ⵏⵏⵖ, ⴰⴷ ⵏⴳ ⵎⵙⴰⴳⴰⵔ ⵉ ⵓⵙⵙⴰⵖ ⵏⵏⵓⵏ. ⴰⴷ ⵏⵙⵡⵓⵔⵉ ⴰⵎ ⴰⵎⴰⵙⵙⴰⵙ ⵅⴼ ⵓⴳⵏⵙ ⵏⵏⵓⵏ ⴳ ⵓⵙⵡⵓⵔⵉ ⵏ ⵓⵙⵙⴰⴳⴳⵯ ⵏⵏⵓⵏ, ⵏⵉⵖ ⴰⵎ ⴰⴳⵍⴷⴰⵏ ⴷ ⵎⴰⵕⵕⴰ ⵉⵙⵙⴰⵖⵏ ⵏⵏⵓⵏ, ⴰⵏⴷⴰ ⴰⴷ ⵏⴳ ⵜⴰⵏⵖⵎⴰⵙⵜ ⵏⵏⵓⵏ ⵜⴰⵡⵃⵉⴷⵜ ⵏ ⵓⵙⵙⵓⴳⵓⵔ.
3.2. ⵎⴰ ⵉⴳⴰ ⵓⵙⵙⴰⴳⴳⵯ ⵉ ⵓⵙⵖ ⵏⵉⵖ ⴰⵙⵏⵣⵉ ⵏ ⵓⴼⵔⵉⵙ ⴳ ⵓⴽⴰⵡⵏ ⵏⵏⵓⵏ ⵏ Deriv MT5, ⵓⵙⵙⴰⴳⴳⵯ ⵏⵏⵓⵏ ⵉⵣⵎⵔ ⴰⴷ ⵉⴳ ⴰⵣⵣⵔⴰⵢ ⵖⵔ ⵓⵎⴰⴼⴽ ⵏ liquidity ⵉⵙⵡⵓⵔⵉⵏ ⵉⴷⵖ.
4. ⵉⵙⵇⵙⵉⵜⵏ ⵉⵎⴰⵜⴰⵢⵏ
4.1. ⵎⴽ ⵜⵙⵄⴰⵎ ⴰⵙⵇⵙⵉ ⵖⴼ ⵓⵎⵉⴹⴰⵏ ⵏⵏⵓⵏ ⵏ ⵓⵙⵙⵓⴳⵓⵔ ⴳ Deriv (BVI) Ltd., ⵜⵣⵎⵔⵎ ⴰⴷ ⴰⵖ-ⵜⵏⵎⵍⴰⵙⵎ ⵙ ⵉⵖⵔⵎ ⵏ ⵜⵉⵡⵉⵙⵉ ⵏⵖ ⵙ ⵓⵎⵙⴰⵡⴰⵍ ⴷ ⵢⴰⵜ ⵜⵏⵎⵍⴰⵙⵜ ⵙ ⵓⵎⵙⴰⵡⴰⵍ ⴰⵎⴰⵢⵏⵓ (live chat).
4.2. ⵏⵓⴽⵓⵍ ⴰⴷ ⵏⴼⵔⴽ ⴰⵙⵇⵙⵉ ⵏⵏⵓⵏ ⴳ ⵡⴰⴽⵓⴷ ⴰⵥⵥⵉⵍ ⵉⵎⵥⵥⵉⵢⵏ ⵉⵎⵥⵥⵉⵏ, ⴷ ⵏⵜⵜⵥⴹⴰⵕ ⴼ ⵓⵚⴱⵕ ⵏⵏⵓⵏ ⵉ ⴰⵖ ⵢⴰⴽⴽⴰⵏ ⴰⴽⵓⴷ ⴰⴷ ⵏⴼⵔⴽ ⵜⴰⵎⵙⵍⴰ.
4.3. ⵎⴰ ⵓⵔ ⵏⵣⵎⵉⵔ ⴰⴷ ⵏⴼⵔⴽ ⴰⵙⵇⵙⵉ ⵏⵏⵓⵏ ⵏⵉⵖ ⵜⵖⵉⵍⵎ ⵜⴰⵔⴰⴽⴽⴰ ⵏⵏⵖ ⵓⵔ ⵜⵇⵏⵄ, ⵜⵣⵎⵔⵎ ⴰⴷ ⴰⵖ ⵜⴰⵣⵏⵎ ⵜⴰⴷⵇⵇⵉ ⵜⴰⵔⵙⵎⵉⵜ, ⵙ ⵓⴹⴼⵓⵕ ⵏ ⵓⵙⴳⵍⵍⵙ ⵉⵜⵜⵓⵙⵙⴽⴰⵏⵏ ⴳ ⵓⵎⵏⵉⴷ ⵏ “ⵉⴷⴷⴰⵄⵉⵡⵏ” ⴷⴰⵙⵙⴰ.
5. ⵉⴷⴷⴰⵄⵉⵡⵏ
5.1. ⵎⴰ ⵜⵅⵙⵎ ⴰⴷ ⵜⵙⴽⵔⵎ ⴰⴷⴷⴰⵄⵉ ⵖⴼ ⵉⵎⴰⵢⵏⵓⵜⵏ ⵏⵏⵖ, ⵜⵣⵎⵔⵎ ⴰⴷ ⴰⵖ ⵜⴰⵣⵏⵎ ⵜⵉⵎⴰⵜⵔⵜ ⵉⵜⵜⵓⵙⵙⵏ ⵖⴼ ⴰⴷⴷⴰⵄⵉ ⵏⵏⵓⵏ ⵙ complaints@deriv.com. ⴰⴷ ⵏⵔⵣⵓ ⴳ ⵓⵙⵇⵙⵉ ⵏⵏⵓⵏ ⴷ ⴰⴷ ⴰⵡⵏ ⵏⴰⵣⵏ ⵜⴰⵔⴰⴽⴽⴰ ⵜⴰⵎⴳⴳⴰⵔⵓⵜ ⴳ ⵓⴳⵏⵙ ⵏ 15 ⵏ ⵡⴰⵙⵙⴰⵏ ⵏ ⵜⵡⵓⵔⵉ ⵙⴳ ⵡⴰⵙⵙ ⵉⵜⵜⵓⵔⴰⵏ ⴰⴷⴷⴰⵄⵉ.
5.2. ⵎⴰ ⵉⴳⴰ ⴰⴷⴷⴰⵄⵉ ⵏⵏⵓⵏ ⵉⵃⵜⴰⵊⵏ ⴰⵎⵇⵇⵔⴰⵏ (ⵥⵕ ⴷⴰⵙⵙⴰ) ⵓⵍⴰ ⵓⵔ ⵏⴼⵔⵉⴽ ⴰⴷⴷⴰⵄⵉ ⵏⵏⵓⵏ ⵙ ⵓⵏⵖⵎⴰⵙ ⵏⵏⵓⵏ ⴳ ⵓⴳⵏⵙ ⵏ 3 ⵏ ⵉⵢⵢⵉⵔⵏ ⵙⴳ ⵡⴰⵙⵙ ⵉⵜⵜⵓⵔⴰⵏ ⴰⴷⴷⴰⵄⵉ ⵏⵏⵓⵏ, ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⵙⵙⵉⵡⵍⵎ ⵙ ⴰⴷⴷⴰⵄⵉ ⵏⵏⵓⵏ ⵖⵔ BVIFSC.
5.3. ⵉⵎⴰⴽ ⵏ ⵓⵖⴰⵡⴰⵙ 69B(1) ⵏ Regulatory Code, ⴰⴷⴷⴰⵄⵉ ⵉⵜⵜⵓⵙⵙⴰⵏ ⴰⵎ ⵡⴰⵢⴷⴰ ⵉⵃⵜⴰⵊⵏ ⴰⵎⵇⵇⵔⴰⵏ ⵎⴰ ⵉⴳⴰ ⵙ ⵓⵢⴰⵏⵏⴰ ⵜⵡⴰⵍⴰⵏ:
5.3.1. ⴰⵙⵔⵖ ⵏ ⵓⵏⵓⵕⵣⵓⵎ ⴰⵏⵏⵉⵥⴰⵎ;
5.3.2. ⵜⴰⵔⵎⵉⵜ ⵜⴰⵏⵉⴷⴷⴰⵙⵜ, ⴰⵙⵙⴰⵖ ⴰⴷⵉⵣ, ⵏⵉⵖ ⴰⵙⴽⵛⵎ ⵓⵔ ⵉⵎⵙⴰⵡⴰⵏ ⵙⴳ ⵓⵙⵎⵔⵙ ⵏ ⵜⵔⵅⵚⵜ ⵏⵉⵖ ⵢⴰⵏ ⴳ ⵉⵎⵏⵀⴰⵍⵏ, ⵉⵎⵥⵍⵉⵏ, ⵏⵉⵖ ⵉⵎⴰⵙⵙⴰⵙⵏ ⵏⵏⵙ;
5.3.3. ⵜⴰⵔⵔⴰ ⵏⵖ ⵜⵓⴳⴳⵔⵉ ⵏ ⵢⵉⵡⵏ ⵓⵎⵢⴰ ⵉⵜⵜⵓⵙⵃⵙⵙⵉⵏ ⵣⵉⴽ (ⵖⴰⵙ ⵉⵎⵃⴰⵍ ⵏⵖ ⵓⵀⵓ); ⵏⵖ
5.3.4. ⴰⵢⵍⵍⵉ ⵢⵓⵔⵔⵉⵏ ⵉⵜⵜⵓⵙⵃⵙⵙⵉⵏ ⵢⵓⵖ ⵜⵓⵅⵙⴰⵕⵜ, ⵏⵖ ⵢⵣⵎⵔ ⴰⴷ ⵜ ⵢⵓⵖ, ⵢⵙⵙⵄⴷⴷⴰⵏ ⴰⴷ ⵜⵉⵍⵉ ⴷ ⵜⴰⵎⵇⵇⵕⴰⵏⵜ ⵖⵔ ⵜⵡⵓⵔⵉⵡⵉⵏ-ⵏⵏⵙ ⵜⵉⴷⵔⵉⵎⴰⵏⵉⵏ.
