ⵜⵉⵙⵔⵜⵉⵜ ⴰⴷ ⵏ ⵉⵙⵡⴰⵖⵏ ⵜⵙⵙⴽⴰⵏ-ⴷ ⵎⴰⵎⵏⴽ ⵉⵙⵙⵡⵓⵔⵉ Deriv ⵉⵙⵡⴰⵖⵏ. ⵏⵔⴰ ⴰⴷ ⵏⵙⵙⵉⵣⵡⵉⵔ ⵎⴰⵙ ⵉⵙⵡⴰⵖⵏ ⵎⴰⵕⵕⴰ ⵜⵜⵓⵙⵡⵓⵔⵉⵏ ⵙ ⵓⵏⵚⵉⴼ ⴷ ⴷⴰⵜ ⵓⴳⵓⵙ.
ⵎⴰⵜⵜⵓⵢ, ⵜⵉⵔⵔⵉⵜⵉⵏ ⴷ ⵡⴰⴽⵓⴷ ⵉⵜⵜⵓⵙⴷⵉⴷⵏ ⵣⵎⵔⵏ ⴰⴷ ⵎⵣⴰⵔⴰⵢⵏ ⵉⴳ ⴰⵙⵔⴰⴳ ⵏ Deriv ⵉⵍⵍⴰⵏ ⴳⵔⴰⵡⵏ.
ⵎⴰⵎⵏⴽ ⴰⴷ ⵜⵙⵙⴽⵔⵎ ⵢⴰⵜ ⵜⴰⵖⴰⵡⵙⴰ ⵏ ⵉⵙⵡⴰⵖⵏ
ⵎⴰ ⵜⵍⵍⴰ ⵖⴰⵔⵓⵏ ⵢⴰⵜ ⵜⴰⵖⴰⵡⵙⴰ ⵏ ⵉⵙⵡⴰⵖⵏ, ⴰⴱⵔⵉⴷ ⴰⴼⵓⵍⴽⵉ ⴰⴷ ⵜⵜ-ⵜⴰⵡⵙⵎ ⵖⵔⵏⵖ ⵉⴳⴰ ⴰⵣⵏ ⵏ ⵢⴰⵏ ⵓⵙⴳⴳⵯⴰⵙ ⵙ ⵉⵎⴰⵢⵍ ⵖⵔ complaints@deriv.com.
ⴰⴷ ⵏⵏ ⵏⵄⴰⵡⵏ ⴰⴷ ⵏⵙⵙⴽⵏ ⴷ ⵏⴼⵔⵔ ⵜⴰⵖⴰⵡⵙⴰ ⵏⵏⵓⵏ ⵙ ⵜⵥⵉⵔⴱⵜ, ⵔⴰⵔⴰⵜ ⵉⵙⴰⵍⵏ-ⴰ ⴳ ⵉⵎⴰⵢⵍ ⵏⵏⵓⵏ:
- ⵓⵟ⟵ⵏ ⵏ ⵓⵎⵉⴹⴰⵏ ⵏⵏⵓⵏ
- ⵢⴰⵏ ⵓⴳⵍⵎⵎ ⵉⵙⴼⴰⵡⵏ ⴷ ⵉⵥⴹⴹⵉⵔⵏ ⵏ ⵜⴰⵖⴰⵡⵙⴰ ⵏⵏⵓⵏ, ⵉⵎⴰⵏ ⵉⵎⵓⵏ ⴰⵙⵙⵉⵖ, ⴰⴽⵓⴷ, ⴷ ⵜⵎⵢⵉⴳⵉⵏ ⵉⵖⵍⴰⵏ
- ⵜⵉⵙⵔⴰⵎⵉⵏ ⵏ ⵓⵙⵏⴼⴰⵔ, ⴰⵎⵎ ⵡⴰⵖⵕⴰⵔⵏ ⵏ screenshots ⵏ ⵓⵙⵖⵏⴰⵡ ⵏⵏⵓⵏ ⵏ ⵓⵙⵙⴰⵖ ⵏⵉⵖ ⵉⵎⵖⴰⵢⵏ ⵏ ⵓⵙⵖⵏⴰⵡ, ⴰⴷ ⵄⴰⵡⵏⵏ ⵓⵙⵏⴳⵔ ⵏⵏⵖ
ⴰⵡⴰⴽⵓⴷ ⵏ ⵜⵉⵡⴰⵙⵙ
ⵏⵔⴰ ⴰⴷ ⵏⵙⵙⴽⵏ ⵜⵉⵖⴰⵡⵙⵉⵡⵉⵏ ⵏⵏⵓⵏ ⴳ ⵉⵏⴰⵡⴰⵙⵙⵏ-ⴰ:
- ⴰⵙⵏⴳⵉ ⵏ ⵜⵙⴳⴳⵉⵔⵜ: ⵙ ⵜⵥⵉⵔⴱⵜ ⴰⵎⵎⴰⵙ ⵏ ⵜⵉⵣⵡⵓⵔⵉⵏ ⵉⵖⵓⴷⴰⵏ.
- ⴰⵔⴰⵔ (ⵉⵎⵙⵙⵡⵓⵔⵉⵢⵏ ⵏ Deriv Investments (Cayman) Limited): ⴳ 14 ⴰⵙⵙ ⴰⵢⴳⵔⵉⵀⴰⵏ. ⴰⵡⴰⴽⵓⴷ ⴰⴷ ⵉⵜⵜⴱⴷⴰ ⵙⵙⴰⵃ ⴰⵙⵙ ⵉⴷⴷⴰⵏ ⵖⴼ ⵓⵙⵏⴳⵉ ⵏ ⵜⴰⵖⴰⵡⵙⴰ.
- ⴰⵔⴰⵔ (ⵉⵎⵙⵙⵡⵓⵔⵉⵢⵏ ⵏ ⵉⵏⵎⵓⴳⴳⴰⵔⵏ ⵢⴰⴹⵏ ⵏ ⵜⴳⵔⴰⵡⵜ ⵏ Deriv): ⴳ 15 ⴰⵙⵙ ⵏ ⵓⵙⵡⵓⵔⵉ ⵙⵉⵏ ⵓⵙⵏⴳⵉ ⵏ ⵜⴰⵖⴰⵡⵙⴰ.
ⵉⴳ ⵉⵍⵍⴰ ⵓⵏⵥⴰⵕ ⵉⵄⵓⵚⴽ ⵓⵍⴰ ⵉⴳⴰ ⵡⴰⵔ ⵜⵉⵣⵎⵎⴰⵔ ⴰⴷ ⵉⴼⵔⵓ ⴳ ⵡⴰⴽⵓⴷ ⴰⴷⵉⴳⴰⵏ ⵉⵜⵜⵡⴰⵙⵙⵏⵏ ⵙⵏⴰⵜ, ⴰⴷ ⴰⵡⵏ-ⵏⴼⴽ ⵜⵓⵙⵙⵏⴰ ⵉⵜⵜⵓⵔⴰⵏ. ⵜⴰ ⵜⵓⵙⵙⵏⴰ ⴰⴷ ⵜⵙⵙⴼⵀⵎ ⴰⵙⵇⵇⴰⵏ ⵏ ⵓⵙⵙⵓⵊⴷ ⴷ ⴰⴷ ⵜⴼⴽ ⴰⴷⵉⴳⴰⵏ ⵉⵜⵜⵡⴰⵙⵙⵏⵏ ⵏ ⵜⵉⵡⵉⵙⵉ ⵜⴰⵎⴳⴳⴰⵔⵓⵜ.
ⴰⵣⵏⴰⴳ ⵏ ⵓⵏⵥⴰⵕ
ⵉⴳ ⵓⵔ ⵜⵖⵥⵥⵎ ⵖⴼ ⵜⵉⵡⵉⵙⵉ ⵏⵏⵖ ⵜⴰⵎⴳⴳⴰⵔⵓⵜ, ⵏⵖ ⵉⴳ ⵓⵔ ⵏⴼⵔⵓ ⴰⵏⵥⴰⵕ ⵏⵏⵓⵏ ⴳ ⵡⴰⴽⵓⴷ ⵉⵜⵜⵓⵙⵙⵏⵏ, ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⴰⵣⵏⵎ ⴰⵏⵥⴰⵕ ⵏⵏⵓⵏ ⵉ Financial Commission, ⵉⴳⴰⵏ ⵜⵉⴼⵔⴰ ⵜⴰⵣⵖⴰⵔⴰⵢⵜ ⵏ ⵉⵎⴰⵏⵙⵎⴰⵏⵏ:
1. ⴰⵙⵙⴽⴰⵔ ⵏ ⵉⵏⵥⴰⵕⵏ
- ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⵙⴽⵔⵎ ⴰⵏⵥⴰⵕ ⴷⴰⵔ Financial Commission ⴰⵔ 45 ⵏ ⵡⵓⵙⵙⴰⵏ ⵎⵏⵏⴰⵡ ⵙⵓⵍ ⵜⴷⵔⴰ ⵜⵓⴳⴳⴰ.
- Financial Commission ⵖⵓⵔⵙ 5 ⵏ ⵡⵓⵙⵙⴰⵏ ⴰⴷ ⵉⵙⵙⴰⵡⵍ ⵎⴰⵙ ⵉⵜⵜⵡⴰⵇⴱⵍ ⴰⵏⵥⴰⵕ ⵏⵏⵓⵏ ⴷ 14 ⵏ ⵡⵓⵙⵙⴰⵏ ⴰⴷ ⵢⴰⵔⵔ ⵖⴼ ⵓⵏⵥⴰⵕ ⵙ ⵓⵙⴳⵍⵍ ⵏⵏⵖ ⵏ ⵓⴼⵔⵓ ⴰⴳⵔⴰⵖⵍⴰⵏ ⵏ ⵉⵎⴰⵏⵙⵎⴰⵏⵏ (IDR).
- ⵜⵣⵎⵔⵎ ⴰⴷ ⵜⵙⴽⵔⵎ ⴰⵏⵥⴰⵕ ⴷⴰⵔ Financial Commission ⵖⴰⵙ ⵉⴳ ⵓⵔ ⵜⵖⵥⵥⵎ ⵖⴼ ⵓⵙⵎⵏⵉⴷ ⵏⵏⵖ ⵏⵖ ⵉⴳ ⵓⵔ ⵉⵜⵜⵓⵙⴽⴰⵔ ⵡⴰⵏⴰⵡ-ⵏⵏⴰⵖⵏ ⴳ ⵡⴰⴽⵓⴷ ⵉⵜⵜⵓⵙⵙⵏⵏ.
2. ⴰⵙⵓⵊⴷ ⵏ ⵓⵙⵙⵖⵔⵙ
- Financial Commission ⴰⴷ ⵉⵙⵙⵓⴳⴳⵓⵙ ⵜⴰⵔⵡⴰⵜ ⵏ ⵓⵏⵥⴰⵕ ⴳ 5 ⵏ ⵡⵓⵙⵙⴰⵏ ⵏ ⵓⵎⵓⵔⵙ.
- ⴰⵏⵎⵀⴰⵍ ⵏ Dispute Resolution Committee (DRC) ⴰⴷ ⵉⵏⵎⵍⴰⴳⴳⴰ ⴰⴽⴷ ⵓⵏⴳⴳⴰⵔⵓ ⴷ ⵏⴽⴽⵏⵉⵏ ⴳ 5 ⵏ ⵡⵓⵙⵙⴰⵏ ⵏ ⵓⵎⵓⵔⵙ ⵉ ⵓⴳⵎⵓ ⵏ ⵎⴰⵕⵕⴰ ⵜⵓⵙⵙⵏⵉⵡⵉⵏ ⵉⵍⴰⵇⵏ ⴷ ⵓⵥⵕⵕ ⵎⴰ ⵉⵍⵍⴰ ⵓⵎⴰⵢⵏⵓ ⵉ ⵓⴼⵔⵓ ⵏ ⵓⵏⵥⴰⵕ ⴳ ⵓⵙⵇⵇⴰⵏ ⵏ ⵓⵙⵓⵊⴷ.
- ⵉⴳ ⵓⵔ ⵉⵜⵜⵓⴼⴰ ⵓⵎⴰⵢⵏⵓ ⵏ ⵓⴼⵔⵓ, ⴰⵏⵥⴰⵕ ⴰⴷ ⵉⴷⴷⵓ ⵖⵔ ⵓⵙⵇⵇⴰⵏ ⵏ ⵓⵙⵎⵇⵇⴷ ⴰⴷ ⵉⵜⵜⵓⵙⵙⵖⵔⵙ ⵙ ⵓⴳⵏⵙ ⵏ DRC.
3. ⴰⵙⵇⵇⴰⵏ ⵏ ⵓⵙⵎⵇⵇⴷ
- DRC ⴰⴷ ⵉⵙⴽⵔ ⴰⵙⵎⵇⵇⴷ ⵖⴼ ⵓⵏⵥⴰⵕ.
- DRC ⵢⵣⵎⵔ ⴰⴷ ⵉⵔⵉ ⵜⵓⵙⵙⵏⵉⵡⵉⵏ ⵜⵉⵎⴰⵢⵏⵓⵜⵉⵏ ⴷⴰⵔⵓⵏ ⵏⵖ ⴷⴰⵔⵏⵖ, ⵉⵍⴰⵇ ⴰⴷ ⵜⵏⵏⴰ ⵜⵓⵙⵙⵏⵉⵡⵉⵏ ⵉⵜⵜⵓⵔⴰⵏ ⴳ 7 ⵏ ⵡⵓⵙⵙⴰⵏ.
4. ⵉⵙⵖⵓⴷⴰⵏ ⴷ ⵉⵍⵓⴳⴰⵏ
- ⵉⵙⵎⵇⵇⴷⵏ ⵉⵜⵜⵓⵙⴽⴰⵔⵏ ⵙⴳ DRC ⴳⴰⵏ ⵉⵎⵇⵔⴰⵏⴻⵏ ⵖⴼ ⵏⴽⴽⵏⵉⵏ. ⵉⵙⵎⵇⵇⴷⵏ ⵏ DRC ⴳⴰⵏ ⵉⵎⵇⵔⴰⵏⴻⵏ ⵖⴼ ⵏⴰⵏⵓⵏ ⵖⴰⵙ ⵉⴳ ⵜⵇⴱⵍⵎ ⵜⵏ.
- ⵉⴳ ⵜⵖⵥⵥⵎ ⵖⴼ ⵓⵙⵎⵇⵇⴷ ⵏ DRC, ⵉⵍⴰⵇ ⴰⴷ ⵜⵇⴱⵍⵎ ⵜ ⴳ 14 ⵏ ⵡⵓⵙⵙⴰⵏ. ⵉⴳ ⵓⵔ ⵜⵔⴰⵔⵎ ⵖⴼ ⵓⵙⵎⵇⵇⴷ ⵏ DRC ⴳ 14 ⵏ ⵡⵓⵙⵙⴰⵏ, ⴰⵏⵥⴰⵕ ⴰⴷ ⵉⵜⵜⵓⵔⴰ ⵢⵓⵖⴰⵍ ⵉⵎⴷⵍ.
- ⵉⵍⴰⵇ ⴰⴷ ⵏⴼⴽ ⴰⵙⵎⵇⵇⴷ ⴳ 28 ⵏ ⵡⵓⵙⵙⴰⵏ ⵙⴳ ⵡⴰⴽⵓⴷ ⵏ ⵓⵙⵎⵇⵇⴷ.
- ⵉⴳ ⵉⵜⵜⵓⵙⴽⴰⵔ ⵓⵙⵎⵇⵇⴷ ⵖⴼ ⵜⵉⴷⴷⵓⴽⵍⴰ ⵏⵏⵖ, ⵉⵍⴰⵇ ⴰⴷ ⴰⵖ-ⵜⴼⴽⵎ ⵜⴰⵙⵔⵙⵉ ⴳ 7 ⵏ ⵡⵓⵙⵙⴰⵏ ⵙⴳ ⵡⴰⴽⵓⴷ ⵏ ⵓⵙⵎⵇⵇⴷ, ⴷ ⴰⵏⵥⴰⵕ ⴰⴷ ⵉⵜⵜⵓⵔⴰ ⵢⵓⵖⴰⵍ ⵉⵎⴷⵍ.
5. ⴰⵃⴰⴷⴷⴰⵕ
Financial Commission ⵜⵇⴱⵍ ⵉⵙⵎⵇⵇⴷⵏ ⵉⵎⵏⵏⴰⵡⵏ ⴳ 45 ⵏ ⵡⵓⵙⵙⴰⵏ ⵙⵓⵍ ⵜⴷⵔⴰ ⵜⵓⴳⴳⴰ ⴷ ⵖⴰⵙ ⵙⵓⵍ ⵉⵄⵕⵕⴹ ⵓⵎⵙⴰⵙⴰ ⴰⴷ ⵉⴼⵔⵓ ⴰⵙⵙⵖⵔⵙ ⴰⴽⴷ ⵜⴳⵔⴰⵡⵜ ⵙ ⵓⴷⵖⴰⵔ.
ⵉⵙⵇⵙⵉⵜⵏ ⵉⵎⴰⵜⵓⵏ
ⵖⴼ ⵉⵙⵇⵙⵉⵜⵏ ⵉⵎⴰⵜⴰⵢⵏ ⵉⵜⵜⵓⵙⵙⵏ ⵖⴼ ⵓⴽⴰⵡⵏ ⵏⵏⵓⵏ ⵏ ⵓⵙⵙⴰⵖ ⵉⵍⵍⴰⵏ ⵓⵔ ⵉⴳⵉⵏ ⵜⴰⴷⵇⵇⵉ ⵜⴰⵔⵙⵎⵉⵜ, ⵜⴰⵔⴰⴱⴱⵓⵜ ⵏⵏⵖ ⵏ ⵜⵉⵡⵉⵙⵉ ⵜⵍⵍⴰ ⴷⵉⴷⵓⵏ ⴰⴷ ⴽⴰⵡⵏ ⵜⵄⴰⵡⵏ:
- ⵔⵣⵓⵜ ⵖⵔ ⴰⴳⴰⴷⵉⵔ ⵏ ⵜⴰⵡⵙⴰ ⵉ ⵉⵙⵇⵙⵉⵜⵏ ⵉⵜⵜⵓⴳⴳⴰⵔⵏ ⴷ ⵉⵎⵏⵉⴷⵏ.
- ⴰⵡⴷⵎ ⴳⵉⴷⵏⵖ ⵙ live chat ⴳ ⵓⵙⵉⵜ ⵏⵏⵖ ⵅⴼ ⵜⵉⵡⵉⵙⵉ ⴳ ⵓⴽⵓⴷ ⵉⵎⴰⴳⵓⵔⵏ.
