75% of retail investor accounts lose money when trading CFDs with Deriv. You should consider whether you can afford to take the high risk of losing your money.

CFDs are complex instruments with a high risk of losing money rapidly due to leverage. 75% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how these products work and whether you can afford to take the high risk of losing your money.

Help centre
Fraud prevention
What can I do when I find any unrecognised transactions on my Deriv account?
Fraud prevention
What is phishing?
What are some best practices to avoid being phished/scammed?
What are the main causes that can compromise my account?
How can I recognise phishing websites?
How do I identify a phishing email?
How do I identify a scam social media account?
Will Deriv compensate for my loss if my account falls under a scamming/phishing trap?
Do I get rewarded if I report a valid scammer impersonating Deriv?
What should I do if I am phished or my credentials are compromised?
What can I do when I find any unrecognised transactions on my Deriv account?
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What can I do when I find any unrecognised transactions on my Deriv account?

Here are a few steps you can take immediately when you discover unrecognised transactions:

  • ‍Notify Deriv: Contact our Customer Support team. Please have the scammer account’s information and evidence/screenshots ready so we can take appropriate action as soon as possible. Depending on the severity of the situation, we may temporarily freeze or close your account to prevent further unauthorised transactions.‍
  • Change your Deriv password: Change the password for your account immediately. Use a strong, unique password, which can be generated with password management tools. If you use this same password for other accounts, make sure you change those, too.‍
  • Monitor your accounts: Keep a close eye on your accounts for any suspicious activity. This includes checking for unauthorised transactions, changes to account settings, or new login attempts.
Articles in this section
What is phishing?
What are some best practices to avoid being phished/scammed?
What are the main causes that can compromise my account?
How can I recognise phishing websites?
How do I identify a phishing email?
How do I identify a scam social media account?
Will Deriv compensate for my loss if my account falls under a scamming/phishing trap?
Do I get rewarded if I report a valid scammer impersonating Deriv?
What should I do if I am phished or my credentials are compromised?
What can I do when I find any unrecognised transactions on my Deriv account?
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User holding a phone while managing trades on the go with Deriv
Confident trader using the Deriv mobile app for real-time market insights
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Candid portrait of a Deriv team member representing diversity and talent

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